I had booked a reservation for March 23 and was very excited for my visit to Tulum however because of the ongoing COVID19 situation the Canadia n government has advised all citizens to avoid unnecessary travel because of this unforeseen global pandemic. We reached out through booking.com to cancel our reservations and were told that they were unable to make an exception and that they could not refund our booking again because we are unable to make our reservation due to the A GLOBAL PANDEMIC. So this business does not care about their guests as you are just another transaction. Una deception muy grande que ustedes resultaron tan chanta. So disappointed that an alleged reputable establisment would have zero understanding towards this very specific and unexpected situation. Zero stars.…
My spouse and i stayed here for two nights and would have stayed longer if time permitted. The rooms weren't fancy, but were very clean had everything you would need. The staff was incredibly helpful in getting around. Freshly prepared breakfast with several options was a highlight! The bikes available for use provided even more freedom around the area. The Pacha Tulum is located just off a main intersection, but was very quiet. Would absolutely stay here again on our next visit to Tulum.
My partner and I stayed here for just the one night, which was highly disappointing, as I could of stayed for days! It’s the perfect little place, hidden away of the main Tulum road, so it’s a great location! (With no noise! 🙏🏻) the pool and breakfast area is really cute, along with breakfast being really tasty! It’s included in the room rate and you get a choice of about 5 options, along with tea and coffee! The owner is Italian, so as you can guess is super friendly, welcoming and happy to help in any way. The bedroom we stayed in (room 14, deluxe suite) was bloody amazing!! Two big super comfortable beds, nice lounge area, with a great bathroom, shower room! Will definitely come back here to this little hidden gem!
Lovely boutique hotel in the centre of Tulum. Very clean and comfortable and 20 min bike ride from the beach. Lovely and helpful staff. You will feel like at home. Bikes rent and delicious breakfast included!
My partner and I stayed here for part of our large holiday. The hospitality here is amazing! The hotel is small and has a kind of rainforest feel! The rooms have everything you may need and indeed not 5 star luxury but the beds are comfy, the air con is great and the bathroom is all you need :) We found the free hire of bikes, snorkels and flippers the best! Saved so much hassle and money! Just leave your deposit and done! Also there is a big shopping centre across the road for supply’s, 2 restaurants next door is you want a quick meal or about 1km walk to the main strip! The breakfast was fabulous! And everyone we encountered was lovely and tried to make our stay as amazing as possible! Thanks guys!