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La Zebra Colibri Boutique Hotel

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Carretera Tulum Bocapaila, KM 8.2, Zona Costera, Tulum 77780 Mexico
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Update from hotel: This property is temporarily closed until 06/29/2020.
Lowest prices for your stay
$511
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1451)
Pool & Beach (281)
Videos (2)
Certificate of Excellence

About

#3 of 159 hotels in Tulum
Location
Cleanliness
Service
Value
Certificate of Excellence
Situated directly on the beach in a historic former coconut plantation, the family-run La Zebra offers a vibrant and rustic destination among Tulum hotels, where authentic Mexican culture and cuisine infuse every facet of your stay. Escape to an intimate Tulum Mexico hotel best described as stylish and beach-chic, with thatched roofs and colorful hammocks, coco palms swaying in the breeze, and warm Caribbean waters lapping at the shore just a few sandy steps away.
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Property amenities
Free public parking nearby
Free internet
Pool
Bar / lounge
Beach
Bicycle rental
Babysitting
Airport transportation
Parking
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Kids' meals
Poolside bar
Car hire
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Private check-in / check-out
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Boutique
Languages Spoken
English, French, Spanish

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
74Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
1,478Reviews73Q+A100Room tips
Traveler rating
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Popular mentions
I had a 4 night room booked for this spring and due to issues that arose I needed to cancel my reservation. I spoke to someone 6 weeks prior to the scheduled trip who confirmed cancelation and said a refund in full would be issued within 15 days. To this date I have received no refund and the hotel has disconnected ALL phone lines and is unresponsive via email. The lack of regard for their clients money and reservations is disgusting.
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Response from nataliaredondo, General Manager at La Zebra Colibri Boutique Hotel
Responded 4 weeks ago
Dear Alexandra, We really are sorry that you have not been able to enjoy your planned vacation with us in Tulum as a result of a global pandemic which has taken the entire world by surprise. We have reviewed your personal situation and note that: • In addition to a phone conversation with you, we have communicated with you by email on several occasions prior to your post. We apologize if any of our email responses to you were slow or delayed at this crazy time. • You were offered a choice of: o A credit of 120% of the value of your booking, usable within three years, by you or your family or friends. By industry standards, this a very generous offer, and reflects how much we value you and all of our guests. o A full refund (not an option with many hotels or airlines) • You have opted for the full refund. We respect this. It is 100% our intention to give you a full refund as soon as we possibly can. This we promise you! This has regrettably taken longer than our normal processing time and we hope that you and others can appreciate that this is because these are unprecedented times… they cannot be in any way considered normal! Our goal, if it is considered safe to do so, is to re-open our hotel by July 1, 2020 with an even more lenient Booking/Cancellation policy. For bookings made post 25 April, 2020: • $50 booking/processing fee at time of reservation • Full payment only required on check in at our hotel/s NB. The exception to this will be Christmas period, where 50% of the booking value will be required 30 days before arrival. This new policy will eliminate any risk of not being able to refund monies in a timely fashion through circumstances out of our control. We truly hope that when all this craziness is behind us and things are safe again, that we will have the opportunity to host you, relaxing in stunning Tulum. That is our dream. Kind regards, Natalia Redondo Colibri Boutique Hotels
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+1
We highly recommend staying at La Zebra in Tulum, Mexico. Everyone is so friendly and helpful and go out of their way to make your stay the best it can be. The food is wonderful and is right on the water. It is beautiful. Can't wait to go back.
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Response from MAXIMEA469, Director General at La Zebra Colibri Boutique Hotel
Responded Mar 31, 2020
Dear Guest, Thank you so much for sharing your experience with us on TripAdvisor, I am very pleased to read that you were comfortable in our little paradise, and that the staff was up to your satisfaction. Once again thank you for your kind review, I do hope that we will see you all again on your next holiday for some more tacos and cocktails. Warmest regards, Max & Team General Manager
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Amazing!! I can't give enough praise. La Zebra is the optimal balance of Tulum luxury, 5-star service, and lively community. Overall, the hotel's location, rooms, and amenities cannot be surpassed. Rooms are massive, chic, quiet, and cool. The staff and servers are 5-star attentive, professional, and friendly. In addition to the service and amenities, it was the little details that made the stay spectacular: The complimentary mezcal was the absolute best out of my tasting tour. Comforting turn-downs with perfectly steeped tea, chocolates, and macaroons. Luxe toiletries and biofriendly bug-repellant. Plus complimentary sheet freshener to bring La Zeb's scent home. The beach club/bar is the best you will find in Tulum for fresh custom cocktails, good vibes, and making friends. This place is ideal for those desiring a lavish stay and a lively young adult community. I was there during a slow period, so there was always space on the beach; I imagine things are more crowded during high seasons. When Tulum was emptying out for the virus quarantine, La Zebra was the place for the remainder of us to find camaraderie. I am absolutely coming back as soon as I can. Cannot recommend more highly.
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Response from MAXIMEA469, Director General at La Zebra Colibri Boutique Hotel
Responded Mar 31, 2020
Dear Guest, Many thanks for firstly staying with us and secondly for writing such lovely feedback. I was so glad to read that the team made you feel so welcome with their 5 star service as you call it. Even with all the amenities features and samll details we have at our property, you are also right in pointing out that La Zebra is the place to meet for all who wants to have some good camaraderie while eating one of the best ceviche and tacos in town. Once again, many thanks for your kind words and we look forward to your next visit. Warmest regards, Max & Team General Manager
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+1
Stayed here for the past few days and enjoyed the experience very much! The staff was extremely helpful and attentive and nice to all. The location was superb and the food was excellent! Also appreciate the fact they give you a bottle of Mezcal on arrival as well as coctails. They also give you chocolate as well. You also have the option to visit the other 3 properties as well. I'd say the only drawback is that it isn't all adults here. But they do have activities to do in case you don't want to get in the water.
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Response from MAXIMEA469, Director General at La Zebra Colibri Boutique Hotel
Responded Mar 31, 2020
Dear Guest, It was a great pleasure to welcome you to La Zebra for your recent holidays in Tulum. On behalf of the whole Team, thank you for sharing with us your pleasant experience. La Zebra being a family hotel welcome everyone and small guests too :) The good thing is that our group own two properties which are adults only (Mi Amor and Mezzanine Hotels). We are grateful for your kind words towards the hotel staff and look forward to your next visit. With our best wishes, Max & Team General Manager
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+1
My bf and I spent a few days in a beachfront suite with plunge pool on my birthday. We arrived a few hours before check in so the room wasn’t ready yet, which was no problem since we got to spend the time at the beach. We were greeted with delicious margaritas as welcome drinks and escorted down to the beach under a cabana to wait for our room. Our room was perfect- literally outside our plunge pool is the white sand and turquoise beach. The room itself had a huge, comfortable, California King size bed, a day bed, 2 huge sinks, and a huge walk in shower that actually had 2 showers. It was one of the most nice hotels I’ve stayed in. One of my favorite touches were the ponchos- instead of bathrobes, we had ponchos. Super cute! The meals each day were great- had the best tacos and Tres Leches pancakes ever. The meals can cost a lot $50USD For 2 people- but we very much enjoyed each meal. The beach is gorgeous despite some seaweed. The staff appears to clean often, but it’s hard to keep up- it honestly wasn’t so bad. I’d have to say the sand was so white and soft- truly beautiful beach scene. Each staff member was attentive and kind- anytime we wanted the plunge pool heated up, it was always warm within 15 min. The turn down each night is a nice calming touch as well- we enjoyed the nightly turn down tea. I would def come back! Thank you for making my birthday memorable!
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Response from MAXIMEA469, Director General at La Zebra Colibri Boutique Hotel
Responded Mar 31, 2020
Dear Guest, Thank you so much for having picked us up for your birthday. It really has been a pleasure to welcome you in our little paradise. I am so happy to read you, from the beginning our focus has always been : how to make our porperty a special plabe to be? But we believe everything is just a little bit more magical when we put our "heart" in it. To read your kind comments is so pleasing and we are thrilled you had noticed all those details that we place all over the way of our guests. The seaweed has been very discret for the last 9 months and we are so glad that all our guests can enjoy a beautiful beach! We all look forward to welcoming you back again very soon to enjoy another wonderful holiday at La Zebra. Kindest regards, Max & Team General Manager
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Previous
PRICE RANGE
$343 - $794 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la zebra hotel, tulum hotel tulum, la zebra beach cabanas hotel, la zebra beach cabanas resort, la zebra tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
29
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Frequently Asked Questions about La Zebra Colibri Boutique Hotel
Which popular attractions are close to La Zebra Colibri Boutique Hotel?
Nearby attractions include Mulata Tulum (0.2 miles) and Boutique Mexico Tulum (0.4 miles).
What are some of the property amenities at La Zebra Colibri Boutique Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at La Zebra Colibri Boutique Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at La Zebra Colibri Boutique Hotel?
Yes, free public parking nearby is available to guests.
What are some restaurants close to La Zebra Colibri Boutique Hotel?
Conveniently located restaurants include Saikuk, Tora Tulum, and BAL NAK'.
Are there opportunities to exercise at La Zebra Colibri Boutique Hotel?
Yes, guests have access to a pool during their stay.
Does La Zebra Colibri Boutique Hotel have an airport shuttle?
Yes, La Zebra Colibri Boutique Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at La Zebra Colibri Boutique Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Does La Zebra Colibri Boutique Hotel have any great views?
Yes, guests often enjoy the ocean view available here.