I found this place on Instagram but couldn't find much information about the Beach Club. So I drove over the day before since we were in the area. The general manager made us feel right at home and answered my questions. The next day we show up to the Beach Club. It's from 11am to 6pm. You give them your ID and they provide you with towels. The parking was free, the beach was gorgeous, and Jacob kept bringing us great drinks and made suggestions on what to order for lunch. Hands down one of the most relaxing, well fed and well liquored days we had on our Cancun trip...lol. We will definitely be back and next time we're staying here in Tulum. The whole place has a relaxed, hippie vibe to it was AMAZING!!
It's been 38 days since cancelled our trip. Not only did they not give us $100 back for an admin fee. They require a bank aba number or wire transfer to give you your money back even if you paid with credit card. They said it would take 7-15 days to get the money back and then said, right now it could take more than 30days. We are on day 38 and I have seen no refund. Unacceptable!
Love Ahau and her lovely people and Critters..a special thanks to Fernanda, Javier, Alexandro, Rafael, Juan Carlos, Bandita, Nacho and sidekick, Playa and the lovely kitties! You all had such a warm and calming effect during this worldwide crisis. My group of girlfriends and I were able to enjoy every moment up til were we pressured to leave for home one day early. Our Jr Ocean Front Suites were fantastic, next to one another and with views to die for. As always the property was kept lovingly clean and one feels like you are at a family retreat-so safe and friendly. Thanks you for allowing the beautiful Ahau pets to mingle freely with us. They are so well cared care and sweet and love to cuddle and sleep with you if you allow-we sure did. Makes being away from your own pets so much easier. Ahau has such a warm and personable staff and also great guests. No sooner did I get back home then I have started to plan my next trip down there and hopefully longer this next year. Kudos to you all and keep it up!!!…
Ahau looked after us at a very difficult time (I lost my job in England, teaching fitness and dance, due to Coronavirus. And Ahau were kind enough to offer me to cancel one night, if I couldn't afford it. Luckily, my Mum offered to pay in the end, so we ended up staying two AMAZING nights there. The place is gorgeous, highly recommend. Fernanda and Javier were so lovely to us.
Ahau Tulum was our first visit to Tulum. We are 60s and felt comfortable in the environment. Ahau is focused on clean and the staff always looking out for you. We love Nacho the house minature schnauzer. They really strive to keep nature here. I would also like to call out Miguel Angel as our house keeper as he was very attentive and thorough.