We went to the birds nest at Azulik, and it was amazing!! Our server Santos was the best, he took great care of us, and the food and ambience were out of this world. We will have Instagram pictures for months to come!
I don’t even know where to begin to start. Upon getting there, the staff has an arrogant heir about them, almost implying that you owe them something even though it’s you whose spending $700 for no electricity or air conditioning. They welcome you with a “cleansing ceremony” which is suppose to rid you of negative energy. This is all smoke and mirrors, as the negative energy is evident when you walk into the hotel. When we finally get to the room, it’s sweltering hot, and feels like you’re in a hot car. There’s no air flow, except if you want to let all the bugs into your “room”. I’m in my first trimester of pregnancy, so I had to run to the bathroom upon arrival. When I get to the toilet, it was gross. It looked like no one had ever cleaned it. I complained to management (Carlos), who assured me it was clean but would send someone to come clean it again. When we got back to the room, it looked exactly the same. I’ve attached pictures of how filthy the room is. You’d think they’d consider the level of cleanliness one would expect, especially in consideration of COVID and Mexico currently being at Level 4. With all of these issues considered, we decided not to stay on the property. The heat was too much, and I kept committing. Despite all of this, the managers repeatedly refused to give us a refund. It was an absolute nightmare, and there were better accommodations at The Kimpton, which is 1/3 of the price. Attached you’ll find pictures of stains on the bed, dirt in the corners, dead flies in the room etc. It was insulting they’d allow any human to pay to live in those conditions.…
This is the most unique place I have ever been to. My boyfriend proposed and it was so amazing and romantic. We were able to get an hour photography session and finished off the night with a seven course dinner with some of the best fish I have ever had. I will say the only downside was making the reservation online was a bit confusing, but overall I am very happy with the experience and the professionalism of our waiter, Alberto. If you are looking to have an extraordinary dinner, surrounded by nature, you must come here!
This guy is awesome. Very nice service. I come back soon to see you for sure. I recommand to go for sunset experience at 4:30pm and go to the asian restaurant after. The food is amazing. Thanks again.
This place was absolutely amazing. Our servers name was Luis and his service was fenominal. I highly recommend everyone to visit this place and have dinner. I am a picky eater and very selective with my food; however, hands down to the cooks. Food was delicious. It is a must go and request Luis as your server.❤️