Y'all my wife and I had the time of our lives here! When staying here, you feel like ROYALTY! Everyone is so nice and the amentities are lovely. We visited other beach clubs during our stay and nobody could top the service at zamas. Waking up every morning, you would smell sage burning outside your porch. This wasn't mentioned to us so it was a really lovely relaxing surprise! Whenever we came back to the room even after just a couple of hours we noticed everything was so neatly cleaned and organized. There are homemade soaps and shampoos which also elevate the experience. We stayed in suite 14 with two hammocks and a wrap around porch. You feel like you are in the middle of the jungle in the most luxurious way - not to mention the ocean breeze everywhere you go on the propert. The area that this is in in my opinion is the best location in the tulum tourist area. We spent a good amount of time in the downtown and it wasn't a far trip at all we also spent some time on the tourist side so you get a taste of everything. It's also quiet compared to the other end closer to the tourist side so it was a very rwalxing experience as well however there are still opportunities to party if that's your thing. The restaurant attached to the hote is also top tier. Specifically victor he is the best!! Everyone was amazing but to name a couple Victor, Aliena, and Ada really made us feel at home. Also Paco who is on security and grounds service was great!! Very clean, great service, great food and there is security staff available so you feel very Safe. They also helped a lot with car bookings, scooter bookings, food and excursion recommendations. Beautiful fauna and flora around, loved the lizard friends, the beach at daytime and nighttime, and we had massages on the patio that the hotel booked for us it was MAGICAL!! I would not trade this experience for anything and can't wait to come back!!…
Superb hotel based in the quieter end of Tulum. Ideal for those wanting a relaxed/chilled vibe but perfectly siutated to grab a taxi and head to the party vibe when or if you wish. We stayed in one of the Beach Front Chica, perfect for 2 adults and all very romantic. We had our own hammocks, seats and sun loungers so all options covered be it shade or sun. The hotel staff are supremely attentive and friendly. The hotel operates a whatsapp system to contact front desk or room service and it worked beautifully. Food in the restaurant feels homemade and authentic and nicely priced. Couldn’t fault Zamas, would highly recommend and would come back if we were to visit Tulum again.
This place was recommended to us by our Airbnb host. Very low key, affordable, good service, this was a delicious authentic Mexican breakfast. My sons had the huevos rancheros and really enjoyed their breakfast before biking to the tulum archeological Mayans ruins.
Food was amazing and the deserts are the best!! The restaurant and area are absolutely stunning, amazing for pictures with a beautiful sunset on the beach, and Jorge is the coolest (and great at foosbal). We <3 Zamas!
Sometimes, it’s just not the place but the customer service that makes a great vacation. I originally had an Airbnb booked for my birthday trip with 5 of my friends, but I needed the ease and convenience of being beach side and all of the amenities, but not go over budget. I also didn’t want to book 2 different rooms for my small group. I was excited to find Zamas Hotel. I was happy to book their Coconut Grove Grande to fit all 6 of us in one cute cabana that overlooked coconut groves and literally steps away from the beach. It fit the experience I was looking for our first trip to the Riviera Maya. The experience began with great customer service from Ileana, Gabi and Danielle who answered many of my questions on WhatsApp before the trip. I am an over planner, but they answered ALL of my questions that made me a well informed traveler before we arrived. The best part was that they helped me arrange tours with local contractors to Chitzen Itsa, Cenotes, Sian Kaan, and even arranged the booking of group massages on the morning of my birthday. They even arranged for our shuttle pickup and Covid tests before we left. Read the info about the hotel. You will not get a typical American continental breakfast. You will however get the best Mexican food for breakfast lunch and dinner from Que Fresco with food that represents the real local flavor. I don’t care much for continental breakfast, but enjoyed the best chilaquiles, tacos, margaritas, etc. Because the restaurant of Zamas Hotel was voted one of the best restaurant of Tulum in 2021. Also, if you want water, a fridge or electric kettle, Zamas will provide if you ask, for no extra charge! Great communication is key and Zamas delivered. My friends and I enjoyed all the amenities as listed above because I asked for them in advance. My friends and I felt well taken care of, all due to the great customer service of Ileana, Gabi and Danielle (Please Zamas, they deserve a raise). Zamas is located in the quieter end of the Zona Hoteleria so its’ a great location to relax. This was the ideal location as awesome restaurants and unique shops/ boutiques were all around us. We also enjoyed the convenience of getting cash from a currency exchange place and 7 eleven just 5 minutes walk away. We also enjoyed walking down to the Papaya Playa Project, Azulik, SFER IK, and Kin Toh ( all major destinations/ landmarks of Tulum) and they were just literally 5 mins walk from the Hotel. We thoroughly enjoyed the beauty of Zamas the hammocks outside our cabana, the view and sound of ocean and breezes, the amazing restaurant Que Fresco, the pool that we were able to walk to every day across the street, the amenities provided for us as, stated above. Muchas gracias Ileana, Gabi y Danielle. ¡Fue su servicio al cliente lo que hizo que nuestra primera visita a Tulum fuera la mejor experiencia! ¡Gracias por hacer que mi viaje de cumpleaños sea inolvidable!…
We stayed with our two teens in the Coconut Grove for close to a week. The views are top notch from the hammocks and the restaurant. We loved the location because it was private yet close to many restaurants and shops. The front desk staff was so friendly and helpful. We booked a trip snorkeling and took off right from Zamas. We enjoyed the quiet poolside ambience, the restaurant's food, and the cleanliness of our room. Everything was so happy and cute with the colorful furniture on the beach and at the restaurant. We loved our stay!
We were charged £319 for a “jungle sea view bungalow”. The room had 2 beds but no amenities - no TV, no information brochure. We did not get breakfast. And on signing in (3pm earliest!) - the first thing we were told was that if we damaged any towels we would be made to pay for them! Save your money - what you get here you can get at numerous hotels for £100.
We rode our bikes from the archeological zone down to the hotel zone looking for a place to stop for breakfast. We stumbled upon Zamas and decided to stop as the view from the open air dining terrace was picture perfect! We sat down at a beach front table and waited to be attended. The dining area was being served by one single waiter. It. Took about 30 minutes for us to be waited on and about another 20 for the food to arrive. We shared fruit and hueovs with spinach which was actually colrabi not spinach at all. The food was okay but expensive a it related to pro portions and service took too long. If your willing to be patient and overpay… the view is well worth it.
We enjoyed our hut on the beach going to sleep with crashing waves. Until the music would start! Thur- Sunday beach parties till 6 am. Loud thumping . Probably didn’t matter what hotel you stayed at. If you want to go to bed at 6 am, this is the area to stay. If you want to sleep and enjoy peace, do not stay in this area. Great to come for dinner, sunset happy hours and fun vibe.
Our Jungle Room was huge and would have been easy to sleep 4 people. The bed was amazing. The pillows were so sumptuous one was not enough and two was too much. In view of the price, we would have expected bedside tables which was a significant inconvenience. And also some comfortable seating rather than a hard ‘bench’ made out of concrete. However, we loved the location at the quieter end of Tulum, the cleanliness of everything associated with the hotel and especially the room service, the ample and instant hot water, and the helpfulness of the staff. The pool outside our door was clean and large enough to swim. But getting in and out would be a challenge for those in their less mobile years due to no handrail. The restaurant offers a limited choice but everything we eat there was good and fresh. And there’s plenty of choice just a few minutes’ walk away.…