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Encantada Tulum

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Encantada Tulum
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338 Reviews from our TripAdvisor Community

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Showing 304: English reviews
San Francisco, California
Reviewed 4 days ago NEW

This quiet nine room hotel had the best service in Tulum out of several places w stayed at. The staff is personal without being obtrusive and consistently surprised us with small gestures that spoke volumes.

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Helpful?
Thank Brightline
Sven S, Propietario at Encantada Tulum, responded to this review

It is an honor to read ours was the best stay you had in Tulum. Thank you so much for sharing this review, it is one of the things that motivates us the most to keep improving our personalized service. We would be happy to see you next time!

Reviewed 1 week ago via mobile

We have stayed at many Tulum accommodations...the staff at Encantada is top notch. Maria, Ismael and Javier at the front reception are all excellent. Carlos and Jose (big man with the big smile) are most welcoming and friendly in the bar restaurant. Housekeeping was spot on. The short stocky maintainace guy delivering water is a hard worker. The food was...

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Thank Mark T
Yves N, Propietario at Encantada Tulum, responded to this review

Thank you so much for taking the time to share your experience! The team is pleased to know they did such nice work on providing a top notch service for an enjoyable stay. It is good to know the food was of your total satisfaction as well. We hope you have found in our concept the definitive accommodation for your...

Reviewed 1 week ago

Wow! What an amazing place! Would highly recommend Encantada. The staff were so friendly and really made our stay special. They gave excellent recommendations about places to visit in the area (and you can even chat to them over whatsapp!) The room we stayed in had a view of the ocean, with a veranda to sit on and enjoy the...

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1Thank Catherine_burrows
Sven S, Propietario at Encantada Tulum, responded to this review

Thank you very much for such kind and nice review. It is a pleasure to know we have succeeded in fulfilling your expectations regarding the restaurant, amenities, surroundings and recommendations! But most of all, it was an honor to read our personalized service and accommodation made your stay even more romantic!!! It will be great to have you next time!

Cincinnati, Ohio
Reviewed 3 weeks ago via mobile

New ownership has made a few nice improvements including a/c, delicious green juices, and beachside texting for service. The restaurant decor is in progress of changing too. The other good stuff is staying thankfully like those heavenly beds and the amazing staff! Thanks to Carlos, Ishmael, Maria, Jose for their recommendations and another wonderful stay!

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2Thank TexTravelista
Yves N, Propietario at Encantada Tulum, responded to this review

It is such an honor having the oppornunity of welcoming you again for the third time. We are glad you enjoyed our new improvements as much as the things you liked the most since your first visit. The team is pleased by knowing they kept honoring your trust! It would be a pleasure to have you back soon, Hasta pronto!

Houston, Texas
Reviewed 4 weeks ago

What an amazing week we had in Tulum and at Encantada! After reading many recommendations, we opted for a beachfront upper room (Estrella) and it was as advertised. Incredible views and sunsets, definitely worth splurging for that location! The food was excellent, we had breakfast there almost every day and also a few lunches and dinners. The complimentary breakfast was...

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2Thank jazzastro
Sven S, Propietario at Encantada Tulum, responded to this review

Thank you very much for rating us as excellent and taking the time to send such nice words! It is a pleasure reading that by providing a genuine service, passionate for making you feel like at home, your stay was unforgettable! Happy also to know that the restaurant was of your total satisfaction. Please note that we currently do have...

Reviewed 4 weeks ago

I hate that it has taken me so long to write a review, but the cold of winter has reminiscing about the amazing experience my partner and I had a few months ago at Encantada. We arrived the same week the hotel changed owners and actually had the opportunity to get to know the new owner (and his mom who...

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Thank Eric K
Yves N, Propietario at Encantada Tulum, responded to this review

Nice to hear from you Eric! Thank you so much for taking the time to write such kind review. We appreciate it as much as all the useful advices you gave us back then! I'm so glad everything related to your stay was superb and that you enjoyed our recommendations. It would be an honor welcoming you again in your...

Los Angeles, California
Reviewed 4 weeks ago

Everything about our experience at Encantada was amazing -- the room (understatedly luxurious), the view (watching the sun rise over the Carribbean from our bed), the beach (flawless white sand), the food (they have a full restaurant with an excellent chef and live music several times a week), the grounds (immaculately maintained), and especially the staff (so friendly and attentive).

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Thank jfarrell468
Yves N, Propietario at Encantada Tulum, responded to this review

Thanks very much for taking the time to share your experience. It’s an honor being rated with a perfect score, and reading that the room, the views, the beach, the food, and expecialy the staff, amazed you! It would be a pleasure to welcoming you again.

Santa Monica, California
Reviewed 4 weeks ago

I stayed at another hotel down the road in Tulum, but went out for a walk and ended up here for lunch one day. Just magic. The beautiful private table overlooking the beach, amazing fish tacos and specialty drink, and very friendly service were not to be beat. I lingered as long as possible just drinking in the beautiful environs,...

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Thank crrnyc2014
Yves N, Propietario at Encantada Tulum, responded to this review

Wow! Thank you so much. It's so good to know you enjoyed our table for romantic dinners by the sea, and also that the food and service were of your total satisfaction. I's also nice hearing you found the accommodation lovely and special, And that you`ll keep us in mind for your net trip to the Caribbean!

Denver, Colorado
Reviewed 5 weeks ago

This is a small boutique hotel that provides excellent service, food and private beach. The staff were very friendly and accommodating and made my stay very enjoyable. The private beach was beautiful and the ocean was clean and clear. I loved everything about my stay at the Encantada and will definitely return.

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1Thank dcjdenver
Sven S, Propietario at Encantada Tulum, responded to this review

Thak you so much for taking the time to share your experience. We are glad that the service provided, along with the food and acomodation, had let you enjoy the beautiful sorroundings. It's truly and honor that you loved everything about Encantada. We are looking forward for your next visit!

Newport Beach, California
Reviewed December 15, 2016 via mobile

This is a review for the restaurant. Our own hotel made a reservation for us here at 9 pm. Since we've had multiple issues with the concierge, we were doubtful they even made the reservation, but we went anyway. The staff at Encantada was a little surprised to see us for dinner, as they were most likely getting ready to...

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Thank Ahmet K
Yves N, Propietario at Encantada Tulum, responded to this review

Wow!!! Thank you so much for such kind words and for taking the time to share this experience! It is really a pleasure to read that Ismael and Alfredo provided you a top notch service, letting you enjoy one of your most memorable nights in Tulum. It would be an honor to have you back as a guest, we hope...

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our luxuriously appointed, rustic Tulum cabanas sit on a secluded stretch of white, powder-fine sand where one can enjoy the view from your private deck, steps away from the crystal clear Caribbean waters. Up and down the coastline you will find a natural peacefulness, gentle breezes and the hypnotic sounds of waves crashing against the sand, all in the simple tranquility of Tulum. ... more   less 

Additional Information about Encantada Tulum

Address: Carretera Tulum-Bocapaila KM 8.7 | Zona Hotelera, Tulum 77780, Mexico (Formerly Encantada Beachfront Boutique Hotel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $302 - $540 (Based on Average Rates for a Standard Room)
Number of rooms: 8
Reservation Options:
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Hotel Style:
#1 On the Beach Hotel in Tulum
#1 Spa Hotel in Tulum
#1 Romantic Hotel in Tulum
#18 Family Hotel in Tulum
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Questions & Answers

Here's what travelers have asked, with answers from Encantada Tulum staff and other travelers.
38 questions
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Questions? Get answers from Encantada Tulum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Beach front rooms are best. As in all Tulum places avoid the generator - or the neighboring hotels generator.”
 of 5 bubbles Brightline, 4 days ago | Read review
“Beach Front Upper & Lower Rooms offer fantastic views of the surrounding beach area!”
 of 5 bubbles Cristiano_le_Nez, Dec 13, 2016 | Read review
“Ocean breezes from the upper front beach rooms, but all rooms comfortable and quiet. Lower rooms had AC unit available.”
  • Sunrise from the deck
 of 5 bubbles theevers, Dec 3, 2016 | Read review
“Keep in mind, no A/C for hot sleepers. We visited in May when it was pretty hot. But had NO issues because of the fantastic ocean breezes.”
 of 5 bubbles 679desireep, Nov 27, 2016 | Read review
“Our room was an ocean view room. The Luna. Amazing!”
 of 5 bubbles ManhattanBeachGirl, Nov 1, 2016 | Read review
5 of 5
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