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Carretera Tulum-Bocapaila KM 8.7 Zona Hotelera, Tulum 77780 Mexico
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Traveler (834)
360
Panoramas (6)
Room & Suite (309)
What is Travelers’ Choice Best of the Best?
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 224 hotels in Tulum
Location
4.9
Cleanliness
4.9
Service
4.9
Value
4.6
2022 Travelers' Choice Best of the Best
Our luxuriously appointed, rustic Tulum cabanas sit on a secluded stretch of white, powder-fine sand where one can enjoy the view from your private deck, steps away from the crystal clear Caribbean waters. Up and down the coastline you will find a natural peacefulness, gentle breezes and the hypnotic sounds of waves crashing against the sand, all in the simple tranquility of Tulum.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool / beach towels
Free breakfast
Beach
Bicycle rental
Airport transportation
Spa
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Bicycles available
Snorkeling
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Concierge
Mosquito net
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Private check-in / check-out
Ironing service
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Room features
Bathrobes
Private beach
Private balcony
Safe
Bottled water
Bath / shower
Complimentary toiletries
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL STYLE
Value
Romantic
Languages Spoken
English, Spanish

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
33Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
818Reviews68Q+A100Room tips
Traveler rating
  • 761
  • 37
  • 13
  • 4
  • 3
Time of year
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Popular mentions
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Most Recent
Venise B wrote a review Jul 2022
6 contributions
We stayed here for 7 days for our honeymoon, and everything was seriously perfect. The views and the vibes were perfect and chill. The entire staff was super friendly and the food was delicious. Seriously. Efrain (I’m sorry if I misspelled this), Anais (sorry if I misspelled this), Becky, Oscar, Michael, Jose, JP, all of them were perfect. We will definitely be back! Thank you all for making our honeymoon amazing.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guillaume Robert, Director General at Encantada Tulum
Responded 2 weeks ago
Dear guest, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eliane wrote a review Jul 2022
2 contributions
We celebrated our honeymoon in June and spent nine lovely days at Encantada. Where to begin.. firstly the hotel is stunning and surrounded by huge plants giving us great beach vibes. Our room was stunning and nothing like we've ever experienced- my favourite the hammock and sweet welcome arrival (treats left in our room every evening). Oscar and Becky were the best concierge and always helped with any inquiries or bookings we had. A big shout out to the lovely Annai (I hope I spelt her name correctly) as she gave us excellent service. The service by all the staff were phenomenal and they were always accommodating- 5 star service. We had access to the Radhoo pool which is one of the biggest on tulum beach. Overall this was a very relaxing trip and a honeymoon we will alway remember. Thanks so much Encantada and hopefully we make it back soon.
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: Book the beachfront room so you don't hear beeping or noise from the street
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guillaume Robert, Director General at Encantada Tulum
Responded 3 weeks ago
Dear guest, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sidney W wrote a review Jul 2022
1 contribution
We loved our stay at Encantada. All of the staff are amazing, and the rooms and grounds are so beautiful. The staff did everything to make our stay special! All of their food is great, but the breakfast was our favorite thing. We spent the mornings in a beach cabana and the afternoons at the huge/beautiful salt water pool at their sister hotel right across the street, Radhoo. The concierge also scheduled for us a great, private tour of the Mayan ruins and two cenotes, which we definitely recommend. The hotel located a ways down from the hustle and bustle of Tulum, so it is nice and quiet but just a short walk from some great restaurants. Thank you to all of the amazing staff! We miss it already!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guillaume Robert, Director General at Encantada Tulum
Responded 5 weeks ago
Dear guest, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Detlef A wrote a review Jul 2022
2 contributions
This is a first class boutique hotel (8 rooms) that is very well run by the manager Juan Pablo (JP). The rooms are spacious, super clean and very well maintained. The well trained and friendly staff (too many to mention individually) provides caring, attentive, and personalized service. The front desk staff (Oscar, Becky, Christopher) is extremely helpful and quick to schedule activities or accommodate special wishes, such as organizing a birthday cake. The kitchen staff provides excellent food selections and is more than willing to create something that is not on the menu. The whole premises provide a feeling of “living in nature”, culminating in the gorgeous beach with lovely cabanas. From the moment we entered through the triangular front structure, we were truly enchanted and transformed. A wonderful place to reconnect with nature, recharge and let the soul rejuvenate.
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Please be aware that in Spring and Summer the beaches in Tulum can be clogged with huge amounts...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guillaume Robert, Director General at Encantada Tulum
Responded Jul 11, 2022
Dear guest, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian wrote a review Jul 2022
Chicago, Illinois1 contribution
The food, the service and the grounds are beautiful. Look no further, this is the place that you should stay while in Tulum. We loved the ocean view suite and even during the off-season (hot), we were able to open the doors and the ceiling fans coupled with the ocean breeze kept us sufficiently cool (we did not have to rely on the air conditioning and closed doors). If I make it back to Tulum, this will be the hotel I will choose.
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Date of stay: July 2022
Location
Cleanliness
Service
Room Tip: Ocean Suite was excellent
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guillaume Robert, Director General at Encantada Tulum
Responded Jul 11, 2022
Dear guest, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter wrote a review Jul 2022
Fort Myers, Florida2 contributions
Encantada Tulum was absolutely perfect!! Great location on the beach but a little further down from the busier section (still walkable), wonderful friendly people who attended to my every need with big smiles, excellent accommodations (clean, comfortable and private suite), convenient parking on site. Don't look anywhere else; this is the only place to stay in Tulum!
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guillaume Robert, Director General at Encantada Tulum
Responded Jul 9, 2022
Dear guest, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities. Best regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah S wrote a review Jun 2022
2 contributions
I cannot say enough great things about Encantada! 10/10 recommend. My husband and I went there for a both relaxing and adventuring trip for the first time to Tulum and stayed in the Luna room. We were immediately greeted with amazing customer service from Becky. Everyone on the staff was so incredibly nice (Oscar, JP) and truly cared that we had the best possible time on our stay. They also were very receptive to our needs and tailored the experience to that. The cabana beds were perfect for laying out on and never felt crowded or like you had to rush to grab a spot. The food for breakfast and at the restaurant was so so good! Exceeded our expectations. We ate breakfast on the gorgeous patio overlooking the ocean and tried almost everything on the menu. Everything was delicious, but the standout was the hummus we had one day for a snack, the best I’ve ever had! Unfortunately we didn’t get a chance to eat dinner there as I’m sure it would have been excellent. We took advantage of the spa with some relaxing massages with ocean waves crashing in the background which was perfect. One of the highlights of the trip was our Mezcal tasting at Encantada with Luis. We learned a ton, and had a delicious assortment of Mezcal. Luis was incredibly informative, and also felt like he made the experience unique to us. Encantada then even sent a little tasting of Mezcal to our room a few nights later as an extra treat! The whole staff was always eager to assist with taxis, help setup activities, or advise on places they’d recommend. I’m still so blown away by how fantastic the customer service was. They were quick and easy to communicate either in person or via whats app especially if we were in a hurry to get out to our daytime activities and took breakfast to go. Whenever we get the chance to get back to Tulum (which we hope is soon) we wouldn’t even think about staying anywhere else. Encantada has truly set the bar for what we want every hotel stay experience to be!
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guillaume Robert, Director General at Encantada Tulum
Responded Jun 24, 2022
Dear guest, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jandaaash wrote a review Jun 2022
Sacramento, California31 contributions17 helpful votes
+1
La Encantada was an encanto from beginning to end. The staff were all so welcoming and attentive. On our second day there it was my birthday and came back to room decorated with balloons and a cake made of towels. Everyday they would go do housekeeping, but also turndown the beds at night. A special treat was left every night (mini croissants, macaroons, etc). Our transportation from the hotel to the airport left at 7am, before breakfast was available. Becky organized for sandwiches to be made for us to take and eat on our way to the airport. This was above and beyond for me. I also appreciated the calm and quietness of the hotel.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guillaume Robert, Director General at Encantada Tulum
Responded Jun 20, 2022
Dear guest, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sofia2022A wrote a review Jun 2022
2 contributions
We stayed at Encatada for 5 days and our stay was perfect! The hotel is calm and quiet. Perfect for relaxation. Our room was clean, big, and the bed was comfortable. The room is cleaned twice a day. Our trip was during the humid summer and we were so greatful to stay at a hotel with AC. The beach at the hotel is clean and due to them only having 8 rooms there were moments when myself & my fiancé had it to ourselves. Also we were very lucky that during our stay in June there was no issues with seaweed. But what makes this hotel amazing is the staff. Every single staff member there was attentive, caring, and friendly. We plan to stay here again in our next trip.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guillaume Robert, Director General at Encantada Tulum
Responded Jun 11, 2022
Dear guest, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities. Best regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Davina C wrote a review Jun 2022
1 contribution
From the moment we arrived Jose Luis grabbed our bags and told us to relax—-we were on vacation! He was always very helpful and caring with taxis or any questions we had! Ana from the restaurant was always so friendly and helpful, we just loved our conversations with her and she went above and beyond in her service! The food was delicious! Breakfast exceeded my expectations—variety, taste, presentation all superb! The front desk responded quickly to any needs or questions and offered suggestions—They even made sure to send us off with towels for our day trip when I completely spaced to grab some! They also had breakfast packed and to go for us as well! The weather/seaweed didn’t cooperate during our stay and we visited the sister pool as a result. We really enjoyed their pool and service there also! The rooms are kept really clean and the bed was so comfortable! It really was a quiet and peaceful retreat. We will definitely cherish the memories we made during our stay at Encantada Tulum and hope to return in the future! Thank you all for a wonderful, relaxing and beautiful vacation!
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guillaume Robert, Director General at Encantada Tulum
Responded Jun 8, 2022
Dear guest, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$473 - $628 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Encantada Beachfront Boutique Hotel
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
8
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Frequently Asked Questions about Encantada Tulum
Which popular attractions are close to Encantada Tulum?
Nearby attractions include Mulata Tulum (0.2 miles).
What are some of the property amenities at Encantada Tulum?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Encantada Tulum?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Encantada Tulum?
Yes, free parking is available to guests.
What are some restaurants close to Encantada Tulum?
Conveniently located restaurants include Loco Tulum, La Corriente Tulum, and Santo Mercado Mexican Kitchen.
Does Encantada Tulum have airport transportation?
Yes, Encantada Tulum offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Encantada Tulum?
The staff speaks multiple languages, including English and Spanish.
Does Encantada Tulum have any great views?
Yes, guests often enjoy the ocean view available here.