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Hotel Tulum

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Hotel Tulum
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30 Reviews from our TripAdvisor Community

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Showing 17: English reviews
Reviewed March 19, 2016 via mobile

Poor customer service, the staff stole money out of our room. After we notified the owners they still charged us extra for the safety box. Dirty towels and the sheets had holes in them. Cockroaches under the beds. The owners woke us up in the middle of the night because they had forgot to give us a key for our...

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Helpful?
Thank Rasmus A
Reviewed March 25, 2015

The room I was staying in had no lights and in 4 nights my room wasn't cleaned once. I wouldn't recommend this Hotel as there are many other options. 5min away from downtown and 15min from the beach!!

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Helpful?
Thank Manel V
Reviewed January 18, 2015

Hotel Tulum is located in the center of Tulum with a 5 min drive to the beach! The rooms are nice and clean with high ceilings, hot water, wifi and air conditioning. The garden outside is beautiful and so is the architecture of the house. The owners are very friendly and gives a very personal service. It feels like you...

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Thank AgnesLarssonStormgaa
Bath, England, United Kingdom
Reviewed November 9, 2014

The owners, mother and daughter Veronica and Veronica, are very kind and have shown me their way of life here in Tulum. They have offered me some delicious Chilean and traditional maya food in great quantities and whenever I want to eat they provide me with something. There is plenty of fruit and fresh ingredients which give a healthy family...

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Helpful?
Thank Finlay K
Ras Al Khaimah, United Arab Emirates
Reviewed February 9, 2014

The worst place i have ever stayed! Really, i wish that night never existed. Very dirty and messy hotel in general. Talking about room, still want to cry - dirty linen with hair, sand and spots on it. Uncomfortable bed, dirty towel (just one for 2 person), no hot water, bugs in the room and the smell was so awfull,...

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Thank Marina_Polnaja
Hamburg, Germany
Reviewed January 18, 2014

This place is a dodgy rip off with torn sheets, dirty towels and cucarachas in the shower! We ended up here out of pure desperation as during the high season nothing else was available. We booked it online, but upon arrival, we were told that due to an overbooking our room was no longer available. Our only other option was...

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1Thank AnnaZ4164LU
Milan, Italy
Reviewed January 12, 2014

They asked to pay the whole amount as we arrived and they informed us that no complain was admitted (regarding sheets, water missing, animals in the room...). Quite strange. Towels were missing and finally they gave us towels that smelled bad and had spots. It was quite clear that they were already used. The sheets were dirty and there was...

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1Thank BeneQuartz
Gothenburg, Sweden
Reviewed January 3, 2014

This is one of the dirtiest hotel I've stayed in. Unfortunately we arrived in Tulum without a reservation during high season and ended up at this place. The only room they had left was something more of a closet with a broken door which had to be locked with a chain and padlock. There were cigarette buts and hair laying...

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Helpful?
Thank Michael S
Bolzano, Italy
Reviewed January 2, 2014 via mobile

Nothing to add to the title. I cannot find any reasons why one should stay at this hotel. Stinky and mouldy rooms, dirty sheets and pillows, rude people at the reception. Our fault was to get to Tulum without reservation but at this conditions fat better to sleep on the shore!

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Thank Paolo C
Izamal, Mexico
Reviewed November 28, 2013

In hindsight we would have taken our time to find somewhere else. The place needs a decent clean up and the initial service we got was average. Our room was adequate with plenty of faults and the club out the back ensured we got a bad nights sleep.

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Helpful?
Thank Hayden F
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11 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Hotel Tulum has comfortable rooms and a big restaurant surrounded by the Mayan nature with lush green tropical gardens, orchids, king jacuzzi, and Mayan arts. Hotel Tulum is conveniently and strategically located in Tulum town, 1 km from the archeological zone and Tulum beach. ... more   less 

Additional Information about Hotel Tulum

Address: Carr. Tulum - Cancun, Km. 169, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $35 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Tulum 4*
Number of rooms: 15
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Questions & Answers

Questions? Get answers from Hotel Tulum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay in rooms out back unless you happy with beats till the early morn”
 of 5 bubbles 230haydenf, Nov 28, 2013 | Read review
“We stayed in a matrimonial room, # 13 at the back, with bathroom, matrimonial bed, two bedside tables, two chairs, and a footsill, as well as TV and two fans for $350 pesos a nights”
 of 5 bubbles noahc243, Jun 23, 2013 | Read review
“Make sure you look around what they have available, as the rooms can vary in quality, and some are more suitable than others.”
 of 5 bubbles AlonM622, Dec 18, 2012 | Read review
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Questions? Get answers from hotel staff and past guests. Ask a question