We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Tulum

Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Prices from our online travel partners are not available
We can't find prices for this hotel
Our online travel partners don't provide prices for this accommodation, but we can search other options in Tulum
Check In Check Out
Show Prices
Management photos
Hotel Tulum
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"containerClass":null}
Add Photo Write a Review

30 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 17: English reviews
1 review
1 of 5 stars Reviewed March 19, 2016 via mobile

Poor customer service, the staff stole money out of our room. After we notified the owners they still charged us extra for the safety box. Dirty towels and the sheets had holes in them. Cockroaches under the beds. The owners woke us up in the middle of the night because they had forgot to give us a key for our... More 

Helpful?
Thank Rasmus A
Level Contributor
4 reviews
2 of 5 stars Reviewed March 25, 2015

The room I was staying in had no lights and in 4 nights my room wasn't cleaned once. I wouldn't recommend this Hotel as there are many other options. 5min away from downtown and 15min from the beach!!

Helpful?
Thank Manel V

Travelers are raving about these Tulum hotels

5 of 5 stars
Show Prices
4 of 5 stars
Show Prices
4.5 of 5 stars
Show Prices
1 review
5 of 5 stars Reviewed January 18, 2015

Hotel Tulum is located in the center of Tulum with a 5 min drive to the beach! The rooms are nice and clean with high ceilings, hot water, wifi and air conditioning. The garden outside is beautiful and so is the architecture of the house. The owners are very friendly and gives a very personal service. It feels like you... More 

Helpful?
Thank AgnesLarssonStormgaa
Bath, England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed November 9, 2014

The owners, mother and daughter Veronica and Veronica, are very kind and have shown me their way of life here in Tulum. They have offered me some delicious Chilean and traditional maya food in great quantities and whenever I want to eat they provide me with something. There is plenty of fruit and fresh ingredients which give a healthy family... More 

Helpful?
Thank Finlay K
Ras Al Khaimah, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 9, 2014

The worst place i have ever stayed! Really, i wish that night never existed. Very dirty and messy hotel in general. Talking about room, still want to cry - dirty linen with hair, sand and spots on it. Uncomfortable bed, dirty towel (just one for 2 person), no hot water, bugs in the room and the smell was so awfull,... More 

Helpful?
Thank Marina_Polnaja
Hamburg, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 18, 2014

This place is a dodgy rip off with torn sheets, dirty towels and cucarachas in the shower! We ended up here out of pure desperation as during the high season nothing else was available. We booked it online, but upon arrival, we were told that due to an overbooking our room was no longer available. Our only other option was... More 

Helpful?
1 Thank AnnaZ4164LU
Milan, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 12, 2014

They asked to pay the whole amount as we arrived and they informed us that no complain was admitted (regarding sheets, water missing, animals in the room...). Quite strange. Towels were missing and finally they gave us towels that smelled bad and had spots. It was quite clear that they were already used. The sheets were dirty and there was... More 

Helpful?
1 Thank BeneQuartz
Gothenburg, Sweden
Level Contributor
4 reviews
1 of 5 stars Reviewed January 3, 2014

This is one of the dirtiest hotel I've stayed in. Unfortunately we arrived in Tulum without a reservation during high season and ended up at this place. The only room they had left was something more of a closet with a broken door which had to be locked with a chain and padlock. There were cigarette buts and hair laying... More 

Helpful?
Thank Michael S
Bolzano, Italy
Level Contributor
85 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 stars Reviewed January 2, 2014 via mobile

Nothing to add to the title. I cannot find any reasons why one should stay at this hotel. Stinky and mouldy rooms, dirty sheets and pillows, rude people at the reception. Our fault was to get to Tulum without reservation but at this conditions fat better to sleep on the shore!

Helpful?
Thank Paolo C
Izamal, Mexico
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 28, 2013

In hindsight we would have taken our time to find somewhere else. The place needs a decent clean up and the initial service we got was average. Our room was adequate with plenty of faults and the club out the back ensured we got a bad nights sleep.

Helpful?
Thank Hayden F
Questions? Get answers from hotel staff and past guests. Ask a question

11 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (3)
Viewed
Hotel & Grounds (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (8)
Viewed
Room/Suite (1)
Viewed
Hotel & Grounds (3)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Tulum hotels
0.9 mi away
LiveTulum
LiveTulum
#31 of 90 in Tulum
4.5 of 5 stars 108 reviews
0.0 mi away
Casa Malca
Casa Malca
#42 of 90 in Tulum
5.0 of 5 stars 36 reviews
3.2 mi away
El Pez
El Pez
#3 of 90 in Tulum
5.0 of 5 stars 703 reviews
Show Prices
Show Prices
Show Prices
4.1 mi away
Ahau Tulum
Ahau Tulum
#10 of 90 in Tulum
4.5 of 5 stars 739 reviews
2.9 mi away
Azulik
Azulik
#19 of 90 in Tulum
4.0 of 5 stars 948 reviews
5.0 mi away
Dreams Tulum Resort & Spa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
Room types
  • Suites
Internet
  • Free Internet
Services
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Hotel Tulum has comfortable rooms and a big restaurant surrounded by the Mayan nature with lush green tropical gardens, orchids, king jacuzzi, and Mayan arts. Hotel Tulum is conveniently and strategically located in Tulum town, 1 km from the archeological zone and Tulum beach. ... more   less 

Additional Information about Hotel Tulum

Address: Carr. Tulum - Cancun, Km. 169, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $35 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Tulum 4*
Number of rooms: 15
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing