Kanan Tulum Hotel and Spa
Carretera Tulum Boca Paila Km 7.5 Mza 20 Reg 9, Tulum 77780 Mexico
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About
#1 of 626 hotels in Tulum
Location
4.8
Cleanliness
4.7
Service
4.8
Value
4.7
Travelers' Choice
Kanan is an Adults-Only Boutique Hotel located in the heart of Tulum’s Vibrant Boho life and Restaurant/Bar scene surrounded by the best music. Enjoy Live Djs at our Beach Club & Live Bands at Rooftop Restaurant while you enjoy the sunset. Mexican delightful dishes, Vegan & International cuisines served at either our Beach Side Restaurant & Bar or fabulous Sunset Roof Deck and Tiki Bar with 360 Views of Tulum’s Pristine Beaches & Jungle; in our amazing pool, sip handcrafted cocktails at our Wet Bar and Grotto in Tulum’s Boho vibe!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Yoga classes
Bar / lounge
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Paid public parking nearby
Parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Yoga room
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Bicycles available
Boating
Diving
Hiking
Snorkeling
Fishing
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Solarium
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Bath / shower
Complimentary toiletries
Bathrobes
Room service
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Boutique
Languages Spoken
English, Spanish, Italian
Hotel links
Location
Carretera Tulum Boca Paila Km 7.5 Mza 20 Reg 9, Tulum 77780 Mexico
Name/address in local language
Kanan Tulum Hotel and Spa
Getting there
Somewhat walkable
Grade: 78 out of 100
78
Aerodromo de Playa Del Carmen
40.8 mi•
See all flights
Cozumel Airport
42.4 mi•
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Rental Cars
37 Restaurants
within 0.3 miles
1645Reviews24Q+A100Room tips
Reviews
Traveler rating
- 1,538
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- 32
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Not worth the money at all, extremely overpriced. No iron in room. No kettle in room, get given one cup of coffee or tea in the morning at 8am and every single day we ordered tea and it came in a flask tasting of coffee I highlighted this everyday to the management team and had to get dressed and go downstairs to tell them and there was no changes. When i asked for hot water in the afternoon for another cup of tea it continued to taste of coffee then I was given a herbal tea tasting flask when all I needed was hot water to go with breakfast tea. Additionally there was cats drinking from the milk in the morning when our hot drinks were left so this whole labour intensive situation of bringing a hot drink in the morning just doesn’t work and there should be kettles in the room. Paying this much for a hotel these are the basics you expect. You are given a big bucket of water to drink from in the room I had to ask on three different occasions for this to be filled up as it never got done. I understand the style of room the hotel offers but it is so so dark you cannot see anything even in the middle of the day and if you have the curtains open everyone can see you as everything is so close together. Every night and we stayed for 4 nights music was so so loud until at least 12:30 at night and started from 11am in the morning just constantly music blaring. Even when I got a massage I could here the music blaring. The hotel appeared run down and just not up to par especially how much you pay for this hotel it is just not worth the price tag. To have to ask staff multiple times for the most basics of things and still not have stuff complete.…
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Date of stay: December 2023Trip type: Traveled as a couple
Room Tip: Don’t book here, go else where
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I recently visited the Kanan Beach Club and had an incredible time. A special shoutout to Julian, the photographer, whose skillful eye captured wonderful moments. I appreciate the efforts of Isaul, the manager, in ensuring a fantastic experience. The beach club's atmosphere and the team's dedication make it a must-visit spot for anyone seeking a memorable day by the shore. Best regards, Maria
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Date of stay: December 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Our server Ricardo is fantastico!!! Beautiful beach club and view is amazing. Very friendly staffs. Highly recommended for cocktails and the guacamole is delicious and very fresh. We loved it so much we stayed for dinner because of the amazing view
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Kanan, Atención al huésped/Recepción at Kanan Tulum Hotel and Spa
Responded 1 week ago
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the amazing sceneries at our beach club. It's fantastic to know that Ricardo provided excellent service—our team takes great pride in ensuring a friendly and welcoming atmosphere; we strive to offer a delightful culinary experience. It warms our hearts to learn that the breathtaking view persuaded you to extend your stay and enjoy dinner with us. We truly appreciate your recommendation and hope to welcome you back soon for another memorable experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ricardo was amazing. He was so helpful and made experience fenomenl. We felt like home here. Nice beach and drinks The music was great, very good tulum vibes. Great cocktails and food. Highly recommend to gk have dinner upstairs
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Get the mezcal cocktail
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Kanan, Atención al huésped/Recepción at Kanan Tulum Hotel and Spa
Responded 1 week ago
Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience at our restaurant. It's wonderful to know that you appreciated not only the delicious food and stunning views but also the attentive service provided by our waiter, Joel. We'll be sure to pass along your compliments to him. We hope to welcome you back soon for another delightful visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely restaurant! nice food & better views! Our waiter Joel was very attentive & gave a great service! He was lovely, kind, chatty, and tried very hard with his English which we appreciated so much!! Joel is a fantastic staff member 😀😀
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Kanan, Atención al huésped/Recepción at Kanan Tulum Hotel and Spa
Responded 1 week ago
Thank you so much for your kind words! It's wonderful to know that you appreciated not only the delicious food and stunning views but also the attentive service provided by our waiter, Joel. We'll be sure to pass along your compliments to him. We're proud to have Joel as part of our team, and we're glad he made your dining experience special. We hope to welcome you back soon for another delightful visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came for dinner at Kanan Rooftop and had the pleasure of having Ariel as our server. What an amazing guy! Great personality, really professional and knowledgeable. Would come back here just to see him! Food was great and cocktails amazing.
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Kanan, Atención al huésped/Recepción at Kanan Tulum Hotel and Spa
Responded 1 week ago
Thank you so much for your kind words! We're happy to hear that you had a great dinner experience at Kanan Rooftop, and we're especially delighted to know that Ariel made your evening memorable. We're glad you enjoyed the food and cocktails as well. We'll make sure to pass along your compliments to Ariel and the rest of the team. We look forward to welcoming you back soon! Cheers
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would definitely come back. The hotel staff is friendly and the restaurant and beach staff were all very friendly. Isaul made sure we were well taken care of. The views and hotel experience are second to none.
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Kanan, Atención al huésped/Recepción at Kanan Tulum Hotel and Spa
Responded 1 week ago
We're happy to hear that you had a positive experience during your stay. Our team takes great pride in providing excellent service, and it's fantastic to know that Isaul ensured you were well taken care of. We look forward to welcoming you back in the future to enjoy the stunning views and exceptional hotel experience once again. See you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We feel at home when we come to Kanan. The staff is very accommodating. Our favorite server is Fidel! He knows how to take care of us every time we visit. Very attentive and makes sure we feel special as a returning guest. I would definitely recommend this magical hotel!
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Kanan, Atención al huésped/Recepción at Kanan Tulum Hotel and Spa
Responded 1 week ago
Thank you so much for your glowing review! It's wonderful to know that our staff, especially Fidel, has been able to make your visits so enjoyable and memorable. We truly appreciate your kind words about our service and attention to detail. Thank you for choosing us as your preferred destination. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The experience was absolutely amazing. Milo was the best host and gave us top notch customer experience. The food was so amazing and the aesthetics of the whole place were over the top! I can’t recommend this enough. We will be back every time we visit Tulum!!!
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Kanan, Atención al huésped/Recepción at Kanan Tulum Hotel and Spa
Responded 1 week ago
Thank you so much for your wonderful feedback! We're happy to hear that you enjoyed the unmatched romantic vibes during your visit. It's fantastic to know that Milo provided you with the best hosting experience and top-notch customer service. We take pride in creating a memorable atmosphere, from the incredible food to the over-the-top aesthetics of the entire place. Your recommendation means the world to us, and we can't wait to welcome you back every time you visit Tulum! If there's anything specific you loved or anything we can improve upon, please feel free to share. We look forward to serving you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had the best time at KANAN, everything was perfect and beautiful, from customer service to location we walked everywhere, I’m definitely coming back! Def my favorite hotel in TULUM. The staff was amazing, the restaurants were delicious, the beach was heaven on earth!
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Kanan, Atención al huésped/Recepción at Kanan Tulum Hotel and Spa
Responded 1 week ago
We are thrilled to hear that you had such an incredible experience at KANAN! Your enthusiastic feedback about the impeccable customer service, convenient location, and the overall beauty of the place is truly heartwarming. It's fantastic that you enjoyed walking around and exploring the surroundings. We can't wait to welcome you back for another memorable stay! Knowing that KANAN is now your favorite hotel in Tulum is the highest compliment we could receive. Our dedicated staff, delicious restaurants, and the heavenly beach all contribute to creating a special and unforgettable atmosphere. Thank you for choosing KANAN, and we look forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Tulum area.
PRICE RANGE
$319 - $665 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Kanan Tulum by Ahau Collection
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
25
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Claim Your ListingKANAN TULUM HOTEL AND SPA - Updated 2023 Prices & Reviews (Mexico)
Frequently Asked Questions about Kanan Tulum Hotel and Spa
Which popular attractions are close to Kanan Tulum Hotel and Spa?
Nearby attractions include Aldea Mangle (0.3 miles), Sculpture Park Ven A La Luz (0.1 miles), and Boutique Mexico Tulum (0.08 miles).
What are some of the property amenities at Kanan Tulum Hotel and Spa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Kanan Tulum Hotel and Spa?
Top room amenities include air conditioning, blackout curtains, and a desk.
What food & drink options are available at Kanan Tulum Hotel and Spa?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Kanan Tulum Hotel and Spa?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to Kanan Tulum Hotel and Spa?
Conveniently located restaurants include Tora Tulum, Aua De Mar, and Funky Geisha Tulum.
Are there opportunities to exercise at Kanan Tulum Hotel and Spa?
Yes, guests have access to a pool, a sauna, and yoga classes during their stay.
Does Kanan Tulum Hotel and Spa have airport transportation?
Yes, Kanan Tulum Hotel and Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kanan Tulum Hotel and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Kanan Tulum Hotel and Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Kanan Tulum Hotel and Spa offer any business services?
Yes, guests have access to a business center and conference facilities during their stay.