My husband and I visited Casa Altamar for our five year anniversary in October 2022. The stay was utter perfection--from our welcome drink to check out. The people who work there are incredibly warm, helpful, and hospitable. We had many meals in the restaurant and everything we ate was fresh and fantastic. Drinking my coffee, while looking at the sparkling sea, and listening to the lovely music they played each morning truly felt like Heaven on Earth. In terms of the location, the hotel is far away from the hustle & bustle/glitzy glamour of Tulum Beach--which made it an excellent place to truly soak in the beautiful surroundings and the incredible views. We appreciated the quiet moments, as we were escaping our busy lives. It often felt like we had an entire private beach/pool area to ourselves. Can't complain about that. On our actual anniversary day, we booked a beachside couples massage and it was such a relaxing, peaceful experience. If you're looking for a gorgeous, serene escape--you won't regret booking a stay here! Truly, I cannot recommend Casa Altamar highly enough. We'll be back!…
We have spent a wonderful time at Casa Altamar. This place is amazing with an incredible view and a very nice atmosphere. We also really liked the staff that was really nice to us and that gave us many advices to enjoy the trip such as the visit of the Cenote (5 min from the hotel) The restaurant was also really good. It was Mexican food revisited. Our bedroom was very confortable. Thank you very much for everything! We hope to come back as soon as possible PS: Thank you for the welcoming cocktail
First impression: the beach and ocean are GORGEOUS, and the pier and hammocks are the icing on the cake. The water seriously looks unreal, and the beach was practically private as there were very few people around. Second impression: the staff are amazing and truly go above and beyond. I think this is probably the best hospitality and service I have ever received at a hotel. For example, I had a virtual job interview scheduled and the wifi was not great, so the manager set me up in a corner in their office to be closer to the wifi router. Unfortunately, the water pressure in the shower is pretty weak and the hot water frequently turned cold. The wifi as mentioned is not super great due to the hotel location, which may be an issue for remote workers. But for us, the service and the beach more than made up for those inconveniences.…
A fantastic place to go and eat. Staff is attentive and personable. You can tell from just how the coffee tastes, there is a lot of thought and attention put into each item on the menu. We went for dinner our first night and was eager to come back the next day for lunch. We all agreed the risotto was the best we’ve ever had. Every cocktail was beautifully garnished and tasted just as amazing as it looked. The attention to detail was refreshing and we would highly recommend anyone to spend their money and time here.
This place was great! The food was awesome and the staff was super friendly, it has a beautiful view to top it off! I highly recommend it if you are in the area! We came twice in two days and wish we could have come back before we had to leave. We loved it!
Blown away by the amazing food and top notch service at Casa Altamar. Cocktails, entrées and appetizers were not only beautiful to look at but layered with multiple notes of flavor. Waiters and service were attentive and personable. Beautiful atmosphere.and vibe! We have been here twice in the last two days and cannot sing their praises enough!
We stayed at Casa Altamar for four days and had the perfect vacation! We woke up every day to the sunrise on the beautiful Caribbean beach and had a great breakfast. The staff was friendly, kind, and helpful, providing everything we needed and also lots of recommendations for things to do and see. On one of the days, we drove far away so they packed us a great breakfast to-go. We highly recommend Casa Altamar and are looking forward to our next stay there!
Our stay at Casa Altamar made our entire vacation so much more perfect. The customer service here is outstanding. The hotel is close to ruins, cenotes, Tulum city, restaurants, beaches.. but it's always so nice to come back to the quiet seclusion of Casa Altamar. My friend and I agree that we have never had such an amazing hotel experience. Our every need was anticipated. They also assisted us with transportation to and from the airport and renting a car. The views, private beach area, dock, pool, paddle boards/kayaks, restaurant make it so you could have a great day just staying at the hotel if you wanted. I honestly cannot recommend this hotel enough.
It is an intimate and cozy hotel. Wonderful staff. Good food and drinks. The rooms were very clean and nicely furnished. You can relax at the pool, the beach or on the roof. There are some kayaks / paddle boards available for the guests. We had an excellent stay at Casa Altamar.
We are so grateful to the staff at Casa Altamar and especially Javier, Erik and Arturo, for matching the beautiful setting with first-class service. My husband and I left Casa Altamar feeling nurtured by the delicious food and drink on the terrace, the simple comfortable rooms, poolside massages, rooftop area for star gazing, and kayaks for cruising around. Casa Altamar is also just a 5 minute walk to a cenote where we did some snorkeling and you can take a taxi to the Tulum Ruins for around $20USD. I'd also note that we traveled without our children this time but would love to bring them back with us.