Be Tulum Hotel
Carretera Tulum - Boca Paila, Km 10 Zona Hotelera, Tulum 77780 Mexico
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About
#50 of 237 hotels in Tulum
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.1
Travelers' Choice
A happy marriage between nature and construction. A boutique hotel for world travelers seeking for total relaxation. Between the jungle and the sea, 20 comfortable, exquisitely designed rooms to enjoy facing the spectacle of the sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Bicycle rental
Airport transportation
Spa
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Restaurant
Poolside bar
Rooftop bar
Bicycles available
Diving
Snorkeling
Couples massage
Facial treatments
Full body massage
Massage
Adults only
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
Express check-in / check-out
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Private balcony
Room service
Safe
Bottled water
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Boutique
Languages Spoken
English, Spanish
Location
68Somewhat walkable
Grade: 68 out of 100
16Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
Contact
Carretera Tulum - Boca Paila, Km 10 Zona Hotelera, Tulum 77780 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $25/day
1367Reviews68Q+A100Room tips
Reviews
Traveler rating
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The resort is gorgeous. The staff takes excellent care of you. The rooms are spacious and beautifully decorated. We stayed in the Terra Suite. The beach furniture is beautiful and comfortable. I would highly recommend this resort It is a paradise
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: We rented a car to get from the airport to the resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cesar Escandon, Atención al cliente/recepción at Be Tulum Hotel
Responded 2 days ago
Dear Tannad2013, We are glad to receive your comments about your recent experience in Be Tulum. We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort. We look forward to welcoming you soon to your home in Tulum. Best Regards, César Escandón Nomade & Be Tulum Front Of The House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best place ever. Romantic and super relaxing. And the best/most helpful/kind staff ever!! Food and drinks are super good as well! Rooms are very nice and the beach is great! Lots of places to sit on the beach or by the pools. Definitely highly recommend Be Tulum if you are heading here!
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cesar Escandon, Atención al huésped/Recepción at Be Tulum Hotel
Responded 2 weeks ago
Dear katyakuropas, We are glad to receive your comments about your recent experience in Be Tulum. We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort. We look forward to welcoming you soon to your home in Tulum. Best Regards, César Escandón Nomade & Be Tulum Front Of The House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rooms are very dark and finishes are terrible, furniture is tired and stained. there is a big issue of massive volumes of red algae washing out on the beach. staff will try to get you the worst room available even if they have something nicer for the same price /in the category you requested
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cesar Escandon, Atención al huésped/Recepción at Be Tulum Hotel
Responded 2 weeks ago
Dear IsabelleG0166, Thank you very much for taking your time to review your experience at Be Tulum, we are very sorry to know that we did not fullfilled your expectations. We are sure of that our management is aware of the issues you have shared with them on site and they will be taking them into consideration hoping to reach a solution, we are very aware of that our guests are our best eyes and thanks to your feedback is that we can improve and provide a better service to our current and future guests. All our categories are well distributed in our property and each one has a special feature that makes each room different. The reservation channels are always available for all our guests and our way of being transparent and sincere with our guests is always with the best disposition. We are very sorry that you were not able to enjoy our experience, however, I am in contact with you for a future reservation Warm Regards, César Escandón Nomade & Be Tulum Front Of The House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The property is beautiful and the rooms are very nice. The spa was also great and convenient. The problems were mostly with the service. We couldn’t get the concierge to help us finding restaurants and they really messed up arranging our transportation to the airport. The whole area has a big seaweed problem so going to the beach is not amazing. We had a great roof deck pool but it had no real lounge chairs to lay in so it was not relaxing to sit there for long. We asked for better lounging options but they just brought us regular chairs.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cesar Escandon, Atención al huésped/Recepción at Be Tulum Hotel
Responded 2 weeks ago
Dear Greeny34, Thank you for taking the time to review your stay at Be Tulum. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests’ expectations. We look forward to welcoming you soon to your home in Tulum! Best Regards, César Escandón Nomade & Be Tulum Front Of The House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed 5 nights Feb 3-8th and it was wonderful for our first time in Tulum. Our concierge was excellent! He helped us with our excursions, dining and even arranged, a birthday surprised for my boyfriend in the room with champagne, rose petals and cake! We could communicate with him anytime on What's up if we had problems, concerns or questions. He was so attentive and accommodating. The Arena rooms were nice, a little musty but we burned the incense which I loved, and it smelled lovely after that. The plunge pool was too cold this time of year for me. The bed was huge! I thought it was comfortable. My boyfriend thought it was ok. The beach bar had excellent food and drinks. Reuban at the beach club will take care of you so good, along with everyone else that works there. Everyone on the beach was very attentive. The beach beds are nice and comfortable. The tractor took care of the sea grass that arrived early for February. Yaan healing Sanctuary was heaven. We had the best massages there. We both had deep tissue massages together and they were heaven. I highly recommend booking a massage or treatment there. Walking distance there are many great restaurants like Loco or you can use their bikes which are in very nice condition and bike to places also. We had a car, and it was easy to access our car. Every day the hotel was cleaned and then cleaned again plus turned down for the night by housekeeping which was a nice touch. The housekeeping kept you stocked up with water which was very nice too. Breakfast is included and each day it was delicious. I would highly recommend this hotel and would definitely stay here again when I come back to Tulum.…
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Date of stay: February 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cesar Escandon, Atención al huésped/Recepción at Be Tulum Hotel
Responded 2 weeks ago
Dear Lisa V, Thank you for taking the time to review your stay at Be Tulum. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests’ expectations. We are glad to know that you enjoyed the special service of Concierge. We are convinced that our staff is essential in our hospitality and we are pleased to find out that she made your stay even more comfortable and enjoyable. It is excellent to know that we have provided you with incredible memories. We look forward to hosting you again soon. Best Regards, César Escandón Nomade & Be Tulum Front Of The House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don't even look at other reviews. I don't understand what type of people they are to leave such nasty reviews about paradise. Please, if you have the means to, book a room. It doesn't even have to be the one with the private pool (although amazing), the complex and service is unmatched. Complimentary breakfast with fresh coffee, grapefruit, plate of fruit (per person!) and a main course sets the mood for the day. It's towards the non busy part of the zone, which we wanted and loved very much. Forget about everything, don't worry about anything, and enjoy your time here. It's truly remarkable.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cesar Escandon, Atención al huésped/Recepción at Be Tulum Hotel
Responded 2 weeks ago
Dear BeTulum1, We are glad to receive your comments about your recent experience in Be Tulum. We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort. We look forward to welcoming you soon to your home in Tulum. Best Regards, César Escandón Nomade & Be Tulum Front Of The House Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I reserved a room for a Valentine’s Day just to spend here a few hours, and specifically asked when booking that that is a gift and please if anything romantic could be added. However room was plain when we arrived with AC not turned on and no touches added. I saw that other hotels had roses, champagne, candies, something like that to the rooms. The hotel where we stay in Tulum brought is chocolate in the shape of hearts complimentary yesterday. But here at betulum was zero effort despite expressing my request when booking. Disappointed paying $1600 for this. Rooms and vibe is still good, but Hotel felt empty, no crowd at the bar like it’s used to be, and no attention to the guest experience.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cesar Escandon, Atención al huésped/Recepción at Be Tulum Hotel
Responded 2 weeks ago
Dear losangelista, Thank you for taking the time to post about our resort. We always strive to provide our guests with the highest satisfaction rates, and we regret not achieving this goal with you. Rest assured the behavior you describe is not encouraged nor promoted by Nomade Tulum. We appreciate your feedback, and we have already shared your comments with the appropriate channels so that our service improves. We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us. Best Regards, César Escandón Nomade & Be Tulum Front Of The House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My sister and I just got back from a trip to Tulum and we stayed at Be Tulum. What a magnificent hotel. From the moment we arrived our concierge Cesar Sando was so very welcoming. Throughout our stay, he catered to our every need and was always there at a moments notice. The hotel is breathtaking and the views are as well. If you are looking to stay at a hotel with amazing service, kind and friendly staff, delicious food and gorgeous beach, look no further than BeTulum. It is worth every penny we spent on this vacation. We can’t wait to go back. Ask for Cesar !!! He’s amazing .
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is the best place to stay in Tulum. I stayed at another place for the same money, and the experience was much worse. The area of the hotel is some kind of magical place, you will just take a walk there non-stop. I like the beach club area and the restaurant zone, there are a lot of trees. The service is great, all the staff was kind. I liked the performances they had each day, and there were unique people invited, whether DJs, dancers, or musicians. The room was clean and spacious. I love that it was dark, and the jungle view is tremendous! FYI, the taxi knows the price of the stay and its better to catch taxi in a fex minutes walk from hotel so they don't give you unreasonable price for the ride. We took a ride from hotel like 5-7 minutes and were billed $40 for this. …
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
From the minute we arrived, we realized we chose a town and hotel that would meet our needs. We needed to recharge, relax, feel free, be pampered, eat delicious food, walk to restaurants and bars, feel like the day could take us anywhere. It met all those needs. The staff is attentive and friendly. The room was cleaned twice/day. The beech was cleaned daily unlike most other hotels. My wife and I walked long distances and commented on the positive difference between our place and the others. We stayed in Aire suite with a rooftop pool, nice for end of day dip. Spa was also terrific, we went 3 times. Definitely making this an annual get away.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$630 - $1,027 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
60
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Frequently Asked Questions about Be Tulum Hotel
What are some of the property amenities at Be Tulum Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Be Tulum Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Be Tulum Hotel?
Conveniently located restaurants include Loco Tulum, Sushiclub Tulum, and NÜ Tulum.
Are there opportunities to exercise at Be Tulum Hotel?
Yes, guests have access to a pool during their stay.
Does Be Tulum Hotel have airport transportation?
Yes, Be Tulum Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Be Tulum Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Be Tulum Hotel have any great views?
Yes, guests often enjoy the ocean view available here.