Adrian from Maresias restaurant and also the room service department, was phenomenal. We went to Maresias our first night and since then he was 10/10. Florencio from the front desk helped us throughout our stay with any questions we had was helpful and hands on with great food recommendations. We haven’t even left back home yet but we wanted to write this review and express our gratitude because that’s how amazing it was.
First time visiting Be Tulum. I saw it on instagram and decided to visit. We had the Agua Suite and it was beautiful and comfortable. We only ate at Maresias but there is a second restaurant as well. Everyone at Maresias we welcoming and we had great service. Carlos Ramirez and Javier Cruz were especially great. I felt like a princess.
The hotel design was so beautiful and unique. Coolest hotel room we’ve ever stayed in. Ours had a private pool. The food was very good by the beach and our waiter Ruben was very nice and friendly. Would definitely come again.
We had a very pleasant stay at the hotel! The food and rooms are great! The service at the hotel is really good. Everyone is very nice and happy to help. Especially thanks to Giancarlo who made our experience at the beach exceptional!
The location, the lush vegetation, the beautiful rooms, the exceptional food and amazing service makes this the best resort in Tulum. It’s expensive but it’s worth it. No crowds also thanks to the high prices. It makes it worth it. Once again you will be paying miami prices here so be prepared but it is truly a stunning resort and the food cannot be better. Eating on the beach in the sand without shoes any time of the day is heaven. The median staff are amazing. Always friendly and always helpful especially Javier and Rogelio at the main restaurant gave us nothing but the best service. Honestly it is hard to find employees like this. These two guys went out of their way for us and provided us with amazing service, not to mention the rest of the staff also….it was an amazing trip, in fact my second in less than a year….Loved it !…
We came here for a relaxing beach stay and got exactly that. BeTulum is far enough away from the Tulum party scene but close enough to get to restaurants and stores if you want to. The service was exceptional and the restaurant (we only visited the beach restaurant Mareisias) was delicious and an overall great value. Everyone we met and interacted with on this property was incredibly welcoming and accommodating. The rooms were comfortable and had everything we needed for our stay. My only issue was how dark the rooms were, even with every single light on we had a hard time seeing things. I would 100000% return for another stay.
The room was clean the only thing I would have liked was more lighting as it was a bit dark trying to see things at night. Next time I come I will be sure to choose a t suite. We were in the jungle suite and it really felt like we were in the jungle. The staff are all friendly and great!
This resort is truly beautiful. You really feel like you’re sleeping in a jungle. The staff was great and their restaurant food was amazing. I’d definitely love to visit again in the future. I’d like to recognize Jose Carlos for his excellent customer service. Thank you for taking care of us and making our time at the beach enjoyable! - Michael Monahan & Amanda Meyer
After our dissappointing experience in Nomade, we checked into Be Tulum. The manager Marco was so kind and helpfull from the check in until the check out. We got an ocean suite with a private pool on second floor , and tthey were very nice to offer us a prosecco bottle for our anniversary. The room was very spacious and very clean. All the staff in the hotel were very helpfull and very kind. I Will definitely come back.
We spent the afternoon at the Beach Club and had an amazing experience. The place is so relaxing and we enjoyed the smell of incense. We had a very comfortable sun bed so we could lay under the shade if we wanted to or getting tan on a beach bean bag. The food was delicious. A big thank you to Emmanuel and Roque. They definitely made our experience worth it. The service was outstanding. We only have positive thing to say about time there.