Be Tulum Hotel
1,205 reviews
#49 of 200 Hotels in Tulum
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Carretera Tulum-Boca Paila Km.10, Tulum 77780 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#49 of 200 hotels in Tulum
Location
Cleanliness
Service
Value
Travelers' Choice
A happy marriage between nature and construction. A boutique hotel for world travelers seeking for total relaxation. Between the jungle and the sea, 20 comfortable, exquisitely designed rooms to enjoy facing the spectacle of the sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Bicycle rental
Airport transportation
Spa
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Restaurant
Poolside bar
Rooftop bar
Bicycles available
Diving
Snorkeling
Couples massage
Facial treatments
Full body massage
Massage
Adults only
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
Express check-in / check-out
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Private balcony
Room service
Safe
Bottled water
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Boutique
Languages Spoken
English, Spanish
Location
Full view
43Car recommended
Grade: 43 out of 100
46Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
Carretera Tulum-Boca Paila Km.10, Tulum 77780 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $12/day
1205Reviews66Q+A100Room tips
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Popular mentions
The last time I visited Hotel Be Tulum was seven years ago. After checking in, I learned that it had grown to 65 rooms. Back in the day, it was maybe 20 rooms. Being antisocial and wanting no part of other people, I wondered if I made a mistake returning. I was wrong. You can’t feel the other people. There is still a strong sense of solitude. The rooms seem nicer, the air conditioning more reliable. The food is better. Unlike the old days, there is musical entertainment. I don’t enjoy cheesy hotel music but the background music at the beachfront restaurant was viby and unobtrusive. I also normally dislike hotel bands playing on the sand. Cheese city for the most part. However, I was mesmerized by this Latin flamenco jazz band called Zama Paax. I would pay to see them in a club at home. I think Kamasi Washington himself would pay to see these guys. Who are they and why are they playing in a small hotel’s beachfront restaurant? The service at Be Tulum has really changed since the old days. This place has its act together. The staff used to be composed of good looking wayward world travelers. They’re gone, replaced by a very professional mostly Mexican staff who have high emotional IQs and who are truly dedicated to making you feel comfortable. I spoke at length to several of them and managed to learn a bit about their experience living in Yucatan. The room: We had one of the less expensive rooms (still not cheap!!) but it was nearly the size of a suite. Great bed, appropriate decor, beautiful thatched roof ceiling, quiet air conditioner, housekeeping service twice each day, two showers (inside and in a private patio outside the room on a semi-enclosed deck), plugs for your phone near the side table and elsewhere. Excellent WiFi in the room. No TV, thank goodness. I’m going to single out three staff members for this review, hoping the manager hears about them. There was a waiter named Emmanuel Cante, who was extremely professional—warm and charming, too. Same with another waiter named Roberto, whose last name I can’t recall. There is also a staff member named Jonathan, who I think is technically a conceirge. Jonathan found us at the beach and gave us a cell number to text if we needed anything. We texted him when we were leaving the room so he could arrange housekeeping service. We also hit him up about COVID testing to return home. He personally accompanied us to get our COVID tests. He helped us save time and money by explaining that the less expensive antigen tests are acceptable for travel to the US. When one of our tests didn’t return by email, we contacted Jonathan, who tracked it down. He also printed all of the test results for us, which helped at the airport in Cancun. Jonathan is smart, friendly and very warm— also with a high emotional IQ. Tulum has areas that are no longer peaceful. The Be Tulum Hotel is located away from the craziness. It preserves the serenity of old Tulum. If you’re in the “wrong section” of Tulum, you might be subjected to frat types drinking and screaming in loud bars with names like Pancho’s Tequila Shots. The Hotel Be Tulum is far from that stuff. For this reason, I think it’s more important to stay at this hotel now than seven years ago. It’s a magical peaceful oasis. You can't have a nicer location for dinner than the Maresias Restaurante. Solid food but it's the location that is unbelievable. You're sitting facing the beach, perhaps under coconut trees, with a warm breeze gently flowing off the water. Hopefully, that band ZamaPaax is playing and wither Emmanuel or Roberto is assigned to be your waiter. Spectacular.…
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Social Media Be Hoteles, Atención al huésped/Recepción at Be Tulum Hotel
Responded 1 week ago
Dear, we're grateful to receive such a positive feedback as yours. We work consistently and passionatly to improve our guests experiences. Our main aspiration is to take you on a transformational path and ignite your senses, so you may inspire others along your journey. We welcome you to come and stay with us, anytime soon. Thank you for your compliments to the staff. The Be Tulum family.
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Be was fantastic and it was very much due to our amazing concierge named Pita. She went above and beyond to make sure we had the best experience ever. Even when we had a few “speed bumps” she stopped at nothing to make sure we were happy. That’s what I’m looking for with this type of resort and she lived up to it all. Gorgeous property, food was awesome and I highly recommend if you’re looking for a romantic getaway!
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Lots of construction on the main drag
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1 Helpful vote
Helpful
Response from Social Media Be Hoteles, Atención al huésped/Recepción at Be Tulum Hotel
Responded 1 week ago
Dear Dream41326545255, We are grateful to receive positive feedback like yours. At Be Tulum our main objective is to offer transformative and unrepeatable experiences to each of our visitors and guests. We are very happy to be part of beautiful stories. Thank you for your compliments to the staff. The Be Tulum family.
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Once again an amazing experience at Be Tulum. This is our third visit and the staff never ceases to provide the most amazing service. The property is the most chic of all the Tulum hotels. Although we generally ate dinner elsewhere the breakfast, lunch and cocktails were delicious. We love to see all the same faces here every time we return as well as meeting new ones. We specially want to thank Samantha, who, as usual, went beyond the call of duty to make our trip special. We are already planning our next trip can’t wait to come back
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Date of stay: July 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Social Media Be Hoteles, Atención al huésped/Recepción at Be Tulum Hotel
Responded 1 week ago
Dear vegana2021, We are grateful for such a positive outlook. At Be Tulum we constantly work to immerse you in dazzling experiences, inviting you to enjoy a trip full of culture, architecture, nature and gastronomy. We hope to see you very soon. The Be Tulum family. Best.
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Be Tulum is an excellent resort. Very cozy with an excellent staff. Emanuel was amazing working the beach front cabanas. He was always responsive to our every need. The rooms were. Very cleans and kept clean through our stay. The food and the drinks were amazing and always fresh. Will be back very soon.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Social Media Be Hoteles, Atención al huésped/Recepción at Be Tulum Hotel
Responded 3 weeks ago
Dear, we're grateful to receive such a positive feedback as yours. We work consistently and passionatly to improve our guests experiences. Our main aspiration is to take you on a transformational path and ignite your senses, so you may inspire others along your journey. We welcome you to come and stay with us, anytime soon. The Be Tulum family.
Read more
My wife and I stayed at this hotel for our anniversary because we were told that it was the best on the island. Unfortunately, that was absolutely not the case. We paid nearly $800 per night for a suite. For this kind of money, the experience and service should be impeccable. At best, Be Tulum is mediocre. When you arrive at the hotel, you are met by a front desk team who is sitting on a chair, unphased, acting as if you somehow inconvenience them and interrupted their phone browsing session. Once they check you in, someone from the hotel accompanies you to your room (Pita was actually very nice). While walking to your room, you will notice that the resort is poorly lit, the walkway uneven leading you to often trip, and there are absolutely no signs directing you to your room or other common areas (get ready to get lost throughout your stay!). To get inside the room, you will need to move what feels like a 400lbs door that gets stuck every time. The room itself is well appointed (chic bohemian) but poorly lit. There is nothing in the room in terms of mini bar, coffee, tea etc. Water is the only thing offered by the hotel. But that’s not the worst part. There is no sign available to place on your door to either ask the room to be done or request privacy. Employees are in and out of your room without notice and during a pandemic. In terms of food, we were told to try to main restaurant (by the reception desk) because the food was AMAZING. Please don’t waste your time or money! The food was terrible! Breakfast at the restaurant by the beach was much better. All around, this was just a terrible experience. The price is simply not justified. For this type of experience, I might as well have stayed at a 3-star hotel!…
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Date of stay: July 2021Trip type: Traveled as a couple
Helpful
Response from Social Media Be Hoteles, Atención al huésped/Recepción at Be Tulum Hotel
Responded 3 weeks ago
Dear Ayman N, We regret deeply not meeting your expectations. As you conveyed during your stay, you felt that paying the room rate selected and agreed by you upon making your reservation, that you shouldn't have to pay any additional charges, however Be Tulum is not an All-Inclusive hotel, the extra items ordered during your stay will assess extra charges to your hotel account. We have documented efforts from our staff in going above and beyond to provide you with outstanding service, but unfortunately to no avail. We trust you enjoyed the sightseeing and excursions while at the destination. Rest assured your comments will allow us to improve and continue our strive to deliver great hospitality. Best regards.
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PRICE RANGE
$584 - $1,422 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
60
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Claim Your Listing Frequently Asked Questions about Be Tulum Hotel
Which popular attractions are close to Be Tulum Hotel?
Nearby attractions include Ocote Gallery (0.1 miles) and Mulata Tulum (0.5 miles).
What are some of the property amenities at Be Tulum Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Be Tulum Hotel?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at Be Tulum Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Be Tulum Hotel?
Conveniently located restaurants include La Corriente, La Zebra Beach Restaurant and Bar, and Loco Tulum.
Are there opportunities to exercise at Be Tulum Hotel?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Be Tulum Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Be Tulum Hotel have any great views?
Yes, guests often enjoy the ocean view available here.