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La Valise Tulum

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Carretera Tulum-Boca Paila Zona Hotelera, KM 8.7, Tulum 77780 Mexico
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Traveler (268)
Room & Suite (81)
Pool & Beach (79)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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About

#11 of 195 hotels in Tulum
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
La Valise Tulum located km 8.7 of the beautiful Tulum beach strip, is a 9 bedrooms hotel nested between the luxuriant jungle and the pearl white sand beaches of the Caribbean, just a kilometer north of Sian Kaan natural Biosphere. We preserved the magic of a Tulum private beachfront villa and bungalows, but added an ode to Mexican art and craft, wood in all its forms, offering comfort, surprise and daydream; this is Robinson Crusoe meets Crafted Museum-curated villa.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Bicycles available
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Room service
Safe
Clothes rack
Flatscreen TV
Bath / shower
Complimentary toiletries
Laptop safe
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
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Good to know
Languages Spoken
English, Spanish

Location

Full view
50Car recommended
Grade: 50 out of 100
25Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
201Reviews10Q+A17Room tips
Traveler rating
  • 184
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Popular mentions
perfectxplaces wrote a review May 3
20 contributions36 helpful votes
We were received as warmly as we were the first guests, had such a nice talks with the staff allover the day, everyone was so attentive and courteous, to name Carlos and Juan Pablo like each other. We felt like friends and that’s the feeling you should have The property is unique, small and very very beautiful - that makes it very special. I have stayed in many hotels in Tulum (Be Tulum, Casa Malca, Nomade...) but there is no comparison to Valise Tulum The service is more than perfect and tailored to you, here you find tranquility and real luxury. This experience you should not miss when in Tulum. Thank you for everything. Thank you the wonderful and cordial staff for that amazing holiday! Can’t wait to be back!
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
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Response from Guillaume Robert, General Manager at La Valise Tulum
Responded 1 week ago
Dear guest, thank you for taking the time to share your experience at La Valise Tulum. I am particularly grateful for your compliments on our team. We are fortunate to have a passionate and talented staff that understands that it is all about the guest. The ultimate goal for us all is to make you happy, feeling at home, and relieved of any constraints. We have since shared your note with them and they thank you for the kind words. Best wishes.
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Parker S wrote a review Apr 2021
5 contributions
My wife and I stayed here for 8 nights in early April as apart of our honeymoon and we absolutely fell in love with both the property and the staff at La Valise! Our room was awesome, the bath tub was amazing, and the AC was pumping so we had a place to recover after our days exploring. EVERYONE was so kind and helpful on property. From our check in with David, to all of the assistance we got from Ely, JP, and Josefina, we always felt at home. Got to give major credit to our main man Carlos as well, from the breakfast to the beach, no one does it better. Tulum is a unique place and worth checking out. We were bummed to end our honeymoon, but legitimately sad saying goodbye to the staff. They made it a trip to remember, and we'll be forever thankful for that.
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Date of stay: April 2021
Value
Rooms
Service
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Response from Guillaume Robert, General Manager at La Valise Tulum
Responded 1 week ago
Dear Parker, we greatly appreciate for taking the time to share your positive feedback at La Valise Tulum. I'm glad to hear you enjoyed your honeymoon! We love to take every opportunity to make our guests' stay memorably enjoyable, so I'm delighted to hear Josefina, Elizabeth, David, JP, and Carlos were able to provide such a great level of service for you and your wife. We look forward to welcoming you back soon!
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Tyler D wrote a review Apr 2021
1 contribution
Can't even begin to express how amazing our stay here was. I've thought a bit about it, and can't imagine anyone staying at La Valise and having any negative criticism. All of the staff were amazing and incredibly helpful, and the property is gorgeous. Special shout out to JP, Josefina, Elizabeth, and - of course - Carlos for making our week special.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Guillaume Robert, General Manager at La Valise Tulum
Responded 2 weeks ago
Dear guest, we greatly appreciate for taking the time to share your positive feedback at La Valise Tulum. I'm glad to hear you enjoyed your accommodations and amenities. We love to take every opportunity to make our guests' stay memorably enjoyable, so I'm delighted to hear Josefina, Elizabeth, JP, and Carlos were able to provide such a great level of service for you. We look forward to welcoming you back soon!
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boverschuren wrote a review Apr 2021
Haarlem, The Netherlands15 contributions
+1
We stayed last week in La Valise in Tulum and we had the best experience ever. We enjoyed every single part of it. La Valise is a beautiful property and everything is very personalized which makes is an amazing experience. It is a different kind of luxery since there is a personal warm touch! They know you by name and every morning they know what kind of coffee you drink. Carlos is amazing, Carlos is one of the most amazing people we've ever met. His service is outstanding! Next to that the concierge team is awesome (JP, Isaac, Elizabeth and Josefina). 10 out of 10 for that team. They are fun, the know what you are looking for and they also provide you with the best recommendations. It is an amazing experience and a paradise. The pool is amazing, the food is amazing and it is super elegant. Thanks again and we will definitely come back!!! You made our vacation amazing!!
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Date of stay: April 2021
Rooms
Cleanliness
Service
Room Tip: All room are amazing. We stayed in the garden rooms, lot of privacy and amazing outside shower!
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Response from Guillaume Robert, General Manager at La Valise Tulum
Responded 3 weeks ago
Dear Bo, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and delighted to know that you had a wonderful stay with us. Thank you for mentioning our dedicated and passionate team. I will make sure to pass on your comments to them, this will make them proud and keep them motivated to provide genuine attention. We look forward to welcoming you back soon, in your Tulum home! Warm regards.
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switkb1 wrote a review Apr 2021
Seattle, Washington7 contributions17 helpful votes
We were delayed due to getting sick in playa del Carmen. We tried to reach out but didn’t have solid internet and we didn’t feel well. Additionally, we had already paid over $2000 for the room so we assumed it was ours. We arrive one day late and we’re told that our room was no longer available because they had sold it to someone else. They didn’t try to contact us - no email, phone call or text message- just straight up sold our room from under our feet. So here we are with no where to stay, no refund, no alternatives even though we booked the room months out. Their solution: you can go glamping down the street. Huh!?! We’re supposed to be okay with losing our beachfront room and go glamping instead because they decided to make double profit on our room. Not okay. Do not stay here under any circumstances.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Guillaume Robert, General Manager at La Valise Tulum
Responded 2 weeks ago
Dear Kirsten, We're sorry to hear you were not feeling well in Playa del Carmen and can understand your frustration that your Tulum trip was not what you had expected. Nonetheless, we would kindly ask you to consider how your review of our hotel on trip advisor is not inclusive of our efforts to help save your trip after you had failed to arrive for it without notice. We would like to remind you that the standard policy throughout the hospitality industry, in Tulum and abroad, is that if you do not show up, the reservation is canceled and the room is free to be used for other accommodations. On the day of your check-in, on Friday 16, we tried to reach you numerous times by telephone (2 calls at 9.15 pm and 10.50 pm) and electronic means (email via extranet sent at 9.30 pm) as we always do in this kind of situation, without any response. We do believe that deciding to arrive later you should have noticed us or at least respond to our calls or email. At 9 am the next day as our Terms and Conditions specify the system canceled your reservation and put the room available in our different reservation channels. As La Valise gets high demand due to his exceptional reputation, it was sold almost immediately. Sadly, you appeared the day after in our property without previous notice at 4 pm, 7 hours after the limit, without having reached out via email, phone, or your local concierge in Playa del Carmen. In short, you decided not to give us notice, not to respond to our calls and message, you accepted our terms and conditions, and yet in an effort to be kind and understanding we very generously reimbursed the two remaining nights and blocked a room for you in another hotel from the group, located right in front of La Valise, definitely not a glamping. Your review does not fairly consider the above information and contrasts all of the other excellent reviews day by day that reflects the hard work of our staff. Kind regards,
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PRICE RANGE
$356 - $939 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
9
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Frequently Asked Questions about La Valise Tulum
Which popular attractions are close to La Valise Tulum?
Nearby attractions include Ocote Gallery (0.2 miles) and Mulata Tulum (0.2 miles).
What are some of the property amenities at La Valise Tulum?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at La Valise Tulum?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at La Valise Tulum?
Yes, free parking is available to guests.
What are some restaurants close to La Valise Tulum?
Conveniently located restaurants include Loco Tulum, BAK’ by Harry's Prime Steakhouse & Raw Bar, and NÜ Tulum.
Are there opportunities to exercise at La Valise Tulum?
Yes, guests have access to a pool during their stay.
Does La Valise Tulum have an airport shuttle?
Yes, La Valise Tulum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at La Valise Tulum?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at La Valise Tulum?
The staff speaks multiple languages, including English and Spanish.
Does La Valise Tulum have any great views?
Yes, guests often enjoy the ocean view available here.