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Itzamna Mza 26 Lt B88, Tulum 77760 Mexico
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Traveler (386)
Room & Suite (83)
Dining (76)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#49 of 228 hotels in Tulum
Location
4.2
Cleanliness
4.8
Service
4.5
Value
4.5
Travelers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Bicycle rental
Bicycles available
Airport transportation
Spa
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Rooftop bar
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Telephone
Iron
Laptop safe
Flatscreen TV
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Spanish

Location

Full view
66Somewhat walkable
Grade: 66 out of 100
63Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
295Reviews12Q+A13Room tips
Traveler rating
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Time of year
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Popular mentions
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Amber W wrote a review Oct 4
5 contributions1 helpful vote
We had a fantastic stay at Na'ay Tulum. The staff were all lovely and went above and beyond to make us feel at home. Special thanks to Ivan, Valeria, Yanier, Benito, Omar and Henry for the wonderful service. The hotel itself is very clean, quiet and stylish. The rooftop pool was spectacular with lots of beds to sunbathe and relax on, and great views of the sunset. The restaurant is great - food is tasty and not too expensive. Our room was very clean and the bed was firm and comfortable. As the hotel is located in Aldea Zama, it was nice and quiet with no loud parties or clubs nearby but lots of restaurants and shops within walking distance. I have already recommended Na'ay Tulum to friends and family, and would love to stay again the next time we are in Tulum.
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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IntrepidTravelerMaui wrote a review Jul 2022
7 contributions
Hotel's Favorite
Hotel Naay is an oasis in the heart of Aldea Zama, the most exclusive area of Tulum. I was so grateful to stumble across this beautiful boutique hotel after the AirBnB that I had booked for a week was impossible to stay in! I walked in desperate to find accommodation as it was the Thursday before Easter Friday. Emmanuel from Reservations was at the Front Desk. He was kind, understanding and went out of his way to help us. Luckily there were 2 rooms available and we were all set. The attention to detail in this hotel is incredible. Thought has been given to most everything. From the design, to the rooftop pool, the fantastic AC in the rooms to one of the most comfortable hotel beds I have ever slept in. The rooms were spotless and the hotel was constantly being cleaned. The night before I was due to drive back to Tulum, I discovered that the battery of my rental car was dead. I talked with Ivan at the Front Desk who said that he would get help. Shortly afterwards the manager on duty, Ilmar and the security person, Jair were removing the car battery from the managers personal vehicle which they then placed in my rental car to jump start it as we had no jumper cables. I worked in hospitality for 25 years and have managed hotels/resorts around the world. This was an example of exceptional customer service. Where the team went above and beyond for their guest. I cannot recommend this property enough. It is not in the hotel zone or on the ocean, but I wanted peace and quiet, so this was an oasis in what can be a very noise polluted Tulum Don't hesitate to stay here as you might regret if you don't. Thank you to the entire team at Hotel Naay for an exceptional stay!
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eoin_keane96 wrote a review Aug 2022
Tulum, Mexico1 contribution
Our stay here was great. Hotel service was great and food and staff in restaurant were exceptional. We got to know staff Omar and Henry over the course of our stay and both were extremely friendly and accommodating and made us feel so welcome and catered to our every need. Would highly recommend
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Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jennifer P wrote a review May 2022
1 contribution
We stayed for 5 nights for our first time visiting Tulum. The hotel is in a nice, quiet and new area. We were greeted by the very welcoming staff, who explained everything we could expect during our stay, thank you Ivan! The rooftop restaurant was amazing; a lot of choice and very fresh food, special thanks to Omar, Dayanne, and their team!! The staff went out of their way to make sure we had a very enjoyable and memorable experience. Beautiful rooftop terrace with a nice pool, a lot of cabanas, sunbeds and chairs. Very spacious, modern, cozy and clean rooms, cleaned very well each day. Super comfortable and big bed, slept like a baby each night. We would definitely recommend staying in the Náay Hotel and if we come back to Tulum, we will stay here again! Thanks again all, Stephen & Jennifer
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Emmanuel Sauceda, Atención al huésped/Recepción at Naay Tulum Curamoria Collection
Responded May 9, 2022
Dear JenniferpY3547GW, Thank you so much for such amazaing feedback, we are glad to know that you had such a great stay with us, you can be sure that our staff will be notify about your amazing review. We hope to have the opportunity to host you again very soon!.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hanna wrote a review Apr 2022
32 contributions27 helpful votes
We absolutely LOVED this hotel. All areas were spotless and constantly cleaned, staff was wonderful, the decor is beautiful and everything felt very new. The rooms are spacious and comfortable with everything you need. We had a small living room which was nice and a small balcony overlooking the front street. The entire Zama area was still developing so at the time of our stay it was tranquil with stunning views of the surrounding jungle. The rooftop restaurant was convenient to have breakfast and dinner on days we wanted to take it easy, though I would give the food 3 stars. We definitely took advantage of the poolside cabanas which were big and very comfortable. Something to note is that a stay in this area of Zama is highly recommended with a rental car. We relied heavily on our car to get in and out of the neighborhood daily in order to visit Pueblo and surrounding areas. We loved this boutique hotel and highly recommend!
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Date of stay: November 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Emmanuel Sauceda, Atención al huésped/Recepción at Naay Tulum Curamoria Collection
Responded May 3, 2022
Dear hannaggc, Thank you so much for your amazaing feedback, we are glad to know that you had a great stay with and we could meet your expectations, we do our best day by day to offer the best experience possible to our guests, we are hppay to know thta you were not exeption. We hope to have the opportunity to host you one more time, satay safe!.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lifeof4 wrote a review Apr 2022
Bunker Hill, West Virginia78 contributions29 helpful votes
Very chic, new and modern hotel in the newly Aldea Zama neighborhood which is a modern mix where tropical and city meet. For starters the hotel is located in a new section of Tulum that’s “heavily” under construction. If you can see pass the construction you’ll be fine, if construction bothers you stay away. If you’re looking for beach access stay away. The beach is about 10 minutes (taxi), 35 minutes bike, or an hour walk. Speaking of bikes the hotel has them for free to use, which is a nice perk. The hotel pool and view is simply amazing! The hotels rooftop restaurants food is good (ate there twice). The rooms are spacious and new. I had a issue with my first room but they were able to move me to another room after some slight back and forth! It was my birthday and they welcomed me (in the room) with a happy birthday banner and towel cake (super cute and thoughtful). There are about two handfuls of restaurants in walking distance, a pet market, a fresh market, and pharmacies. They changed the towels everyday, they made the bed everyday but didn’t change the sheets although requested. The rooms always smell good and the staff they all are amazing, helpful and sweet! If your looking for a upscale vibe in a newer section this is the place you want to be.
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip: Limited parking if you drive and it’s busy. Taxi or bike the best way to get around. Not located...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Emmanuel Sauceda, Atención al huésped/Recepción at Naay Tulum Curamoria Collection
Responded Apr 12, 2022
Dear Lifeof4 Thank you so much for such amazaing feedback, we are glad to know thta you had a great stay with us and we could meet your expectations, we do our best to offer the best experiencie possible. We hope too see you back very soon, here at Náay where you are more than welcome.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AndresToca wrote a review Mar 2022
Mexico City, Mexico17 contributions5 helpful votes
Pedí un Ceviche y honestamente sabía a tierra. No llevaba cebolla, ni tomate. I got the ceviche and it wasn’t prepared correctly, lacking onions and tomatoes, and quite frankly I think the fish was really bad quality. The pool is nice tho. But the food lacks passion and quality.
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Date of stay: March 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Emmanuel Sauceda, Atención al huésped/Recepción at Naay Tulum Curamoria Collection
Responded Mar 19, 2022
Dear AndresToca, Thank you so much for your feedback, we do our best to offer the best experience to our guest and non guests that would like to enjoy our service, in our menus we let to our customers know the ingredents that we use to prepare their order, there is many ways to prepare a ceviche and as we specify in our menu we prepare with differents ingredents as the traditional ceviche. We hope you could enjoy your time with us and we would love to see you back, stay safe!.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KJ wrote a review Mar 2022
London, England, United Kingdom10 contributions3 helpful votes
Really lovely eco friendly boutique style hotel, with spacious rooms and beautiful rooftop pool. The staff at the pool bar were so friendly, and the reception staff went out of there way to help us book taxis and an excursion. We used the free hotel bikes every day! Really glad we decided to stay in Aldea Zama area of tulum. Felt really safe and lots of nice little restaurants close by. Tulum pueblo and the beach was only 15mins by bike. There was a lot of construction in the area but couldn't hear any from the hotel.
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Date of stay: February 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Emmanuel Sauceda, Atención al huésped/Recepción at Naay Tulum Curamoria Collection
Responded Mar 13, 2022
Dear 990kelliej, Thank you so much for your feedback we are glad to know that you had a great stay with us and thta we could meet your expectations, we do our best day by day to offer the best experience possibe, We hope to see you back very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ruby_torry wrote a review Mar 2022
Sheffield, United Kingdom259 contributions76 helpful votes
So breakdown on the hotel Service Unreal . Staff amazing. Willing to help the hotel isn’t huge and I like that like the more boutique style . The staff that work at the bar round the pool are amazing. Location You are like 15 min in one direction by taxi from the down town . 15 min the other way by taxi to the beach . Loads of restaurants and beach clubs top restaurants are chill things near by . If like me you like the gym the hotel does not offer one but there is Los amigos gym a max 10 min walk away or bike ride . The hotel offers cycle bikes between morning and 6 pm . This is really good you can take them out and just bring them back . Rooms We had a suite room was so clean so nice liked the extra bit of room and balcony . Lovely lounge area in the suites . Amazing hotel all round and perfect location . So happy with the stay here !
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Emmanuel Sauceda, Atención al huésped/Recepción at Naay Tulum Curamoria Collection
Responded Mar 11, 2022
Dear ruby_torry Thank you so much for such amazaing feedback, we are glad to know that you had a lovely stay with us and that we could meet your expectations. We have no words to thak you, we hope to see you back very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katie W wrote a review Feb 2022
London, United Kingdom9 contributions5 helpful votes
Nice hotel, free bikes to use to get into town or to the beach, the rooftop pool is amazing and the staff are very attentive. Only criticism was them taking extra nights payment for “deposit” without us knowing. Got it back in the end but felt a bit sour of them to do that.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Emmanuel Sauceda, Atención al huésped/Recepción at Naay Tulum Curamoria Collection
Responded Feb 27, 2022
Dear 108katiew Thank you so much for your feedback, we are glad to know thta you had a great stay with us and that we could meet your expectatives, we do our best day by day to offer a great experience to our guests. To guarantee the reservation of our guests we do a verification for the amount of the first night to the card provide, we do this to make sure that the card provide is valid so then we can secure the reservations of our clients. We thank you for your understanding and we hope too se you back very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$82 - $150 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Naay Boutique Hotel - Curamoria Collection
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
36
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Frequently Asked Questions about Naay Tulum Curamoria Collection
Which popular attractions are close to Naay Tulum Curamoria Collection?
Nearby attractions include And Jacob Tulum (0.2 miles).
What are some of the property amenities at Naay Tulum Curamoria Collection?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Naay Tulum Curamoria Collection?
Top room amenities include air conditioning, a flat screen TV, and a sofa bed.
What food & drink options are available at Naay Tulum Curamoria Collection?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Naay Tulum Curamoria Collection?
Yes, free parking is available to guests.
What are some restaurants close to Naay Tulum Curamoria Collection?
Conveniently located restaurants include Kokoro Tulum, Norita, and Curry by Po Thai.
Are there opportunities to exercise at Naay Tulum Curamoria Collection?
Yes, guests have access to a pool during their stay.
Does Naay Tulum Curamoria Collection have airport transportation?
Yes, Naay Tulum Curamoria Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Naay Tulum Curamoria Collection located near the city center?
Yes, it is 1.0 miles away from the center of Tulum.
Which languages are spoken by the staff at Naay Tulum Curamoria Collection?
The staff speaks multiple languages, including English and Spanish.