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Naay Boutique Hotel

Traveler (291)
Pool & Beach (25)
Room & Suite (23)

About

#47 of 132 hotels in Tulum
Location
Cleanliness
Service
Value
We are located in the heart of one of Tulum's most prestigious and vibrant spots, Aldea Zamá. Our facilities have been designed with one goal in mind, creating a delightful and unique experience for all of our guests. Discover all of Riviera Maya's natural beauties while enjoying a comfortable stay.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Concierge
Hot Tub
Laundry Service
Multilingual Staff
Non-smoking hotel
Public Wifi
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
188Reviews
7Q+A
9Room tips
Traveler rating
  • 143
  • 22
  • 13
  • 4
  • 6
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Popular mentions
This is a relatively new hotel in an area where they are doing construction. The rooms are nice and modern, very clean. This hotel has some nice amenities, including very good breakfasts and a rooftop pool.
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We stayed for a week in the master suite which was very spacious with two rooms and bathrooms. The hotel is nicely decorated and very clean with your room being cleaned/tidied up twice a day. Pool area is very relaxing but due to the large development work in the area the view is currently being disturbed by a new building and every morning you are awoken by the building noises. Perfect location for relaxation with only a 10-15 taxi journey into tulum and beach area. The free bikes are perfect to hire and head out for the day and is understandable why you aren’t allowed them after 6, there is no street lights so it is for your own safety. Breakfast was amazing each day which wonderful helpful staff, however on second to last day they changed the menu with no pre warning, which meant what we’d been having for free was now chargeable. Pancakes and avocado on toast are a must! In a couple of years this area will be very busy but right now be prepared for limited restaurants and willing to pay for taxis. One recommendation for me would be for small chairs to be supplied on the balconies, so at night you can sit and have a drink when everywhere shuts.
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Response from reservasnaaytulum, Empleado de reservaciones at Naay Boutique Hotel
Responded 2 weeks ago
Dear guest, Thank you for choosing NÁAY Boutique Hotel for your stay in Tulum. We are happy to see that you enjoyed your stay with us and we appreciate every comment of yours,as it gives us the opportunity to improve our services and facilities. In our Ki´Kil restaurant there is a breakfast buffet for our guests who have breakfast included and in addition one option from a part of the a la carte menu per person. Please be informed that the first days of your stay with us we offered a wider selection of our a la carte menu to our guests, as the buffet area was being renovated. On behalf of the NÁAY Boutique Hotel team, I would like to thank you for your preference and hope to see you again in the future. Kind regards, Anna Arampatzi
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Last month my daughter and I were fortunate enough to pick your beautiful hotel for our trip to Tulum..beautiful suite, robes for the amazing rooftop pool and a beach bag with towels for our beach excursions. BUT, first and foremost was your staff. Omar at the front desk..his kindness and willingness to help with my passport problem along with recommendations for restaurants, cenotes, beaches and a boat excursion was invaluable. Then there was our incredible breakfast each morning served by Etzael and Nicolas. They were so engaging, and professional...such gentlemen. Thank you for an amazing trip. Elissa and Natalie Madre y Hija Will see you again
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Response from reservasnaaytulum, Empleado de reservaciones at Naay Boutique Hotel
Responded 3 weeks ago
Dear Elissa and Natalie, We are happy to see that you went back home with nice memories from your stay with us. It will be our pleasure to see you again in NÁAY Boutique Hotel. Our best wishes, NÁAY Boutique Hotel team
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I just want to say the service from every member of staff throughout our stay was impeccable. All three at reception - Ricardo Zamora Young Raul Rodriguez Alejandro elizalde Thank you for your kind, warm-hearted and helpful service throughout! Yes the hotel is about 10-15 minutes from the beach, however the staff were amazing at supplying quick and easy taxis whenever we needed one. They also advised how to save us money (always paying in pesos). We didn’t know this and realised half way through how much cheaper it was. Cab ride to the beach was always 200 pesos which is only about £8 /or $10. Being from London, trust me... that is cheap lol. Lastly... it was the finer details we noticed that made a difference to us such as the cleaning / room service team. They were so sweet and ensured our room was kept clean at several times of the day. But I mean we would come back from lunch and even though the room had already been cleaned that morning, but our charging carbs were folded, and little chocolates were laid around... or, wet shorts from the pool were put up to dry... little things like this is just very considerate and it was always a nice surprise to come back to. And in regards to security? You have nothing to worry about. I’m very very wary myself and the fact I felt comfortable leaving thousands of pounds worth of camera and laptop gear about says a lot. Highly recommend this hotel!!! You’ll see! (:
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Response from reservasnaaytulum, Empleado de reservaciones at Naay Boutique Hotel
Responded 4 weeks ago
Dear James, Thank you for sharing your experience in NÁAY Boutique Hotel. It is a great pleasure for us to know that you enjoyed your stay with us. Our team wishes you a safe flight back home and hope to have the chance to host you again in the future! Best wishes, Anna Arampatzi
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My wife and I spent one night at the hotel. There is a very nice roof top with pool and bar. The staff is amazing and the service as well. The location is 5 minutes by driving from the beach at very nice neighborhood. Highly recommended for couples that look for boutique hotel at Tulum
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Response from reservasnaaytulum, Sub- Gerente at Naay Boutique Hotel
Responded May 10, 2019
Dear guest, We are happy to see that our people and our services made your stay here a great holiday! Thank you for sharing your experience! Hope to see you again soon! Best wishes, Mónica Hernández
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PRICE RANGE
$98 - $435 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
36
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