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Coco Hacienda Tulum

Mza. 39 Av. Tulum Lt. 1 City-Centre, Lote 2, Tulum 77760 Mexico
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Traveler (219)
Room & Suite (41)
Videos (2)
Certificate of Excellence

About

#6 of 132 hotels in Tulum
Location
Cleanliness
Service
Value
Certificate of Excellence
Coco Hacienda Tulum has spacious and delicately decorated private rooms, lush gardens, two swimming pools, spa services, bar and restaurant. Perfect place for couples; we are located on the main avenue of downtown Tulum.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Airport transportation
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Suites
Good to know
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Special Rate:Free room upgrade

Location

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Contact
Mza. 39 Av. Tulum Lt. 1 City-Centre, Lote 2, Tulum 77760 Mexico
Name/address in local language
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Getting there
Cozumel Airport41 mi
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219Reviews
21Q+A
25Room tips
Traveler rating
  • 200
  • 11
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Popular mentions
We loved this hotel. We stayed for 4 nights at the end of May. The weather was hot and humid, but the pool was amazing and we used it frequently. The property is extremely well kept, as well as quiet, peaceful, and relaxing. Our room (and bathroom) was beautiful, right off of the pool area, and super clean and welcoming. The staff at the restaurant and at the front desk are awesome, very helpful, and just genuinely very nice and thoughtful. The location is toward the end of the Tulum town area, and further from the beach than we thought. But it wasn't a problem once we rented a scooter, or took a taxi. They have free bikes that their guests can rent, but they are somewhat old and weathered. However, our overall experience at Coco Hacienda was awesome!
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Response from gmcocohacienda, Director General at Coco Hacienda Tulum
Responded 3 weeks ago
Dear guest, Thank you so much for your comments and also for sharing your experience with all the TA community. Be sure we took good note of your recommendations and we will do everything possible to improve and always offering the best. Hope to see you back at the Hacienda very soon!
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+1
Hotel's Favorite
The service, rooms, restaurant and grounds are all top notch. This place punches well above its class and is more like a 5-star hotel than other more pricey places in the area. I recommend it without reservation after staying 10 days over New Years. The location at the end of Tulum town makes it a quiet and lush sanctuary, yet it is a 10 minute walk into the town center. There is ample protected parking and a supply of bicycles to borrow—which I recommend. You really need a good car to enjoy yourself, and get to ruins, cenotes and the good beaches. You can use the beach clubs at the two other Co Co sister properties. I prefer to stay at Hacienda and commute to Limited and Village. They are on the beach road, which is always heavily trafficked. Plus, the main beach is not great for anything but drinks and sunbathing. You’ll want to ask the amazing front desk staff for advice on nearby good beaches like Xpu Ha and the like. The bedrooms and baths in the palapas are amazing. Just stunning and the maid service is excellent. What really makes the place is the management and the front desk staff. Adrian and his team of Jafet, Mari, and Eleonora are just splendid. We felt like we became family the moment we arrived. They arranged everything we needed for day trips to Mayan ruins, secret beaches, cenotes, diving, snorkeling and sailboating—and dinner reservations when we could pull ourselves away from the delicious onsite Paloma. I hope to visit again soon!
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Response from gmcocohacienda, Director General at Coco Hacienda Tulum
Responded Jan 11, 2019
Dear Chris, We greatly appreciate your opinion and also for sharing it with the entire TA community. At Coco Hacienda Tulum we work every day to offer a service of the highest quality in a unique place. We are very happy to have been up to your expectations and needs and it has been a true pleasure for the whole team to serve you. We hope to have you again very soon. All the best!
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+1
I can’t wait to come here again! This place has it all - and for such a reasonable price! When you’re not enjoying the beach or town, you’ll love hanging out at your hotel. I would book a business retreat here in a heartbeat!
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Response from gmcocohacienda, Director General at Coco Hacienda Tulum
Responded May 9, 2019
Dear guest, Thank you so much for your comments and also for sharing them with all the TA community. We look forward to host your business retreat anytime. All the Hacienda team wish you the best!
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The hotel is amazing. Clean, spacious, relaxing. We stayed 8 nights but could've done more. The design of the gardens and pools with the thatch buildings is really unique. Breakfast is tasty and a good price but also gives the option to eat at the taquerias. The staff are superb and friendly. Can't wait to come back
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Response from gmcocohacienda, Director General at Coco Hacienda Tulum
Responded May 7, 2019
Dear guest, Thank you very much for sharing your experience and also your comments with all the TA community. We are very pleased and happy to know you've enjoyed your stay in our beautiful Hacienda. Looking forward to your next visit. All the team wish you the best!
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Ahhhh we loved this place! Was so lovely to come back to such a quiet oasis after mornings of exploring. It’s quiet (yes a couple of dogs barked but it’s really not that bad) the rooms are beautiful and the bathroom was gorgeous! Staff super friendly and helped us with recommendations for everything and anything. The Decor is wonderful too. Also the frozen sangrias are dreamy too! Thanks for having us 💕💕💕
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Response from gmcocohacienda, Director General at Coco Hacienda Tulum
Responded May 7, 2019
Dear guest, Thank you for taking the time to share your experience with all the TA community. In Coco Hacienda we work every day to offer the best service in a unique spot. We are glad to know you have captured the essence of this hotel and we are looking forward to serve you again very soon. All the best!
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PRICE RANGE
$119 - $218 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
17
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