This place is unbelievable dishonest. They make book with a great price but don’t tell you that a 3 bedroom apartment with 5 beds is only for 2 people!!!!! Once you get there you have to pay $50 per each guest extra a night!!! The manager lives in Germany!!! No one to speak with! Only a lady at the front desk disrespectful didn’t care about anything 0 customer se one and super rude!!!! We decided to cancel our reservation (never check in) they never refund us!!! Took $400 from us without even staying in their property! Worst experience I ever had in Mexico and any country in my life! we booked this vi Expedia and they didn’t care as well we never got refund a dollar of it!!
Worst hotel experience ever! On our last day of our stay, we got robbed in this hotel. Staff members stole a big amount of cash from our room just like that. When we asked for help, no one cared at all. There was no help provided what so ever. Watch out and don’t get fooled! Lock and hide everything, these people have no morals!
We stay at Central Park for 8 days and it was absolutely horrible experience! On out last day, the stuff stole our money, while we were at the reception. When we reached out for help, nobody could solve anything and they refused us to check the cameras. The only person who was trying to help was Enrique, the receptionist. We were not the only people that got robbed at this place. Do NOT Book this hotel! It is NOT secured at all!!!
This place is not like a hotel, more like apartments so don't expect a huge lobby/reception. Staff were friendly and pleasant to deal with. We stayed in one of the penthouses which was just beautiful, everything was ultra modern and new. The bed was super comfortable, many smart TVs to watch Netflix, the rooftop was nice to relax at. We didn't use the pool/spa/restaurant/gym (rock climbing wall) but they seem like good facilities and are there if you want them. We visited the Los Amigos Beach Club which was handy to have an area with free day beds and beach facilities, they even give you beach towels there (you don't have to spend money, we drove ourselves though). The food and drinks were expensive compared to places in downtown Tulum but it was still good food.
Traveled here for a friends 40th birthday trip with a large group of people. Everything seemed fine at first, but started to notice certain things, such as not enough staff or security, not being allowed more than one key per room, the air conditioning units malfunctioning, and finally people's items going missing. While a majority of the staff was helpful and accommodating I don't think I'll be returning to Central Park after the previous experiences there.