English, Spanish, German
NUMBER OF ROOMS
Worst hotel experience ever! On our last day of our stay, we got robbed in this hotel. Staff members stole a big amount of cash from our room just like that. When we asked for help, no one cared at all. There was no help provided what so ever. Watch out and don’t get fooled! Lock and hide everything, these people have no morals!
We stay at Central Park for 8 days and it was absolutely horrible experience! On out last day, the stuff stole our money, while we were at the reception. When we reached out for help, nobody could solve anything and they refused us to check the cameras. The only person who was trying to help was Enrique, the receptionist. We were not the only people that got robbed at this place. Do NOT Book this hotel! It is NOT secured at all!!!
This place is not like a hotel, more like apartments so don't expect a huge lobby/reception. Staff were friendly and pleasant to deal with. We stayed in one of the penthouses which was just beautiful, everything was ultra modern and new. The bed was super comfortable, many smart TVs to watch Netflix, the rooftop was nice to relax at. We didn't use the pool/spa/restaurant/gym (rock climbing wall) but they seem like good facilities and are there if you want them. We visited the Los Amigos Beach Club which was handy to have an area with free day beds and beach facilities, they even give you beach towels there (you don't have to spend money, we drove ourselves though). The food and drinks were expensive compared to places in downtown Tulum but it was still good food.
Traveled here for a friends 40th birthday trip with a large group of people. Everything seemed fine at first, but started to notice certain things, such as not enough staff or security, not being allowed more than one key per room, the air conditioning units malfunctioning, and finally people's items going missing. While a majority of the staff was helpful and accommodating I don't think I'll be returning to Central Park after the previous experiences there.
Forget about room service, how about robbed service? We had a group of about 45 people and booked 5 of the penthouses among a bunch of rooms. The service was terrible and several of us were robbed of our belongings including: IDs, credit cards, a laptop and a ton of cash. Then they tried to fine us for having glass in the pool, which is funny cause the waiters handed us glasses while we were in the pool... This place is terrible and I highly recommend you book elsewhere, the staff is very unfriendly. We leave be México, but this place is a mistake to stay in.