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El Pez

#4 of 86 Hotels in Tulum
Certificate of Excellence
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El Pez
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738 Reviews from our TripAdvisor Community

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Showing 656: English reviews
Winter Park, Florida
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

We planned a last minute mother daughter trip to Tulum and had so much fun that we want to go back!!! El Pez was great and provided us with an authentic Mexican experience. The rooms were decorated so uniquely and the staff was perfect! They were so kind and provided such great advice for the things that we needed to... More 

Helpful?
Thank Lisa W
Los Angeles, California
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

El Pez Hotel is beautiful from the moment you walk in. They have a large dining/lounge area with all open doors and windows overlooking the sand and ocean right in front of you. The hotel is located in Turtle Cove, which is an amazing experience in itself. The staff will wake you up if you want to experience the turtles... More 

Helpful?
Thank caitlinlarkin88
ElPezTulum, Manager at El Pez, responded to this review

Dear caitlinlarkin88, We are very happy to read your wonderful words about our staff and our property. We are delighted that you loved your room so much and that we were able to resolve your issues promptly. Turtle Cove is the perfect place for people that want to emerge themselves in nature and really enjoy of the peacefulness of this... More 

Miami
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Pros: The staff is great. Both the restaurant and concierge staff were friendly, courteous and helpful. The location is good. The breakfast is fantastic. There is a little area for free parking. The hotel in general has a pleasant shabby chic aesthetic. The hotel is on the beach in its own cove but the beach is rocky. There is sand... More 

Helpful?
Thank tysonroxy
ElPezTulum, Manager at El Pez, responded to this review

Dear tysonroxy, Thank you for taking the time to share your experience with your fellow travelers. We are very pleased that you loved the service from our concierge and our restaurant staff and that you also enjoyed the air conditioning and our pool, both rare amenities in Tulum hotels due to the nature of our town. El Pez generates its... More 

Paoli, Pennsylvania
Level Contributor
117 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We absolutely loved our vacation at El Pez. The staff could not be more friendly and helpful. The concierge team gave us great suggestions for activities and restaurants. The location is absolutely stunning and very convenient to town and locations on the beach road. Even though it's not a great "swimming beach" I think the natural beauty makes the location... More 

Helpful?
Thank Eileen G
ElPezTulum, Manager at El Pez, responded to this review

Dear Eileen G, Thank you for sharing your experience with your fellow travelers. We are glad to read that you loved your time at El Pez, that the concierge team helped you make the most of your vacation, that everyone was friendly and helpful and that you enjoyed the spectacular scenery of Turtle Cove and its great location. We are... More 

Miami Beach, Florida
1 review
5 of 5 stars Reviewed 5 days ago NEW

We were bringing our family to Tulum for their first time (Aug 4-8), and couldn't have picked a better place. Every staff member was genuinely friendly, thoughtful and attentive.The rooms are clean, comfortable and had stunning ocean views with multiple outdoor lounging areas. Instead of using the A/C it was cool enough to leave the screened sliding doors at night.... More 

Helpful?
Thank tmsewell
ElPezTulum, Manager at El Pez, responded to this review

Dear tmswell, It fills our hearts with joy to read your review. We are grateful that you chose El Pez for your first time in Tulum and that your entire family had a great time here. We are delighted to read that the staff were genuinely friendly and that you enjoyed our comfortable rooms, stunning view, little extra details like... More 

Baltimore, Maryland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel provided the best service I have ever experienced. We chose this hotel because of it's location and it's excellent reviews, and it did not disappoint! The hotel receptionists were more than willing to answer any question that we had, and even had breakfast brought to our room the morning of our excursion since we would miss the breakfast... More 

Helpful?
Thank jwrote
ElPezTulum, Manager at El Pez, responded to this review

Dear jwrote, Thank you for your wonderful review. It is an honor to know that after all your careful research El Pez was the property you chose to spend your vacations at. We are happy that you enjoyed every aspect of our your stay. We appreciate when our guests let us know about their issues in a timely manner and... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here August 15th - 20th and it was hands down the best place I have ever stayed. We were in Beach House 2 on the second floor with a gorgeous balcony and the views and sounds of the ocean. Every night was a peaceful night sleep listening to the waves. We never even had to... More 

Helpful?
Thank Noelle B
ElPezTulum, Manager at El Pez, responded to this review

Dear Noelle B, Thank you for choosing El Pez to celebrate your honeymoon! We are happy that you felt in heaven and believe us, we get it, this view is mesmerizing. It's great to read how much you liked your room, the morning coffee delivered to your door, the evening tea and the fresh and delicious breakfast we serve every... More 

1 review
5 of 5 stars Reviewed 1 week ago

Simply put: gorgeous and ideal location, excellent staff and service, lovely rooms, great dining, maximum security, romantic but family-friendly. This top-notch, relaxed hotel is right on the beach. While a bit rocky in the water, it's perfect for swimmers of all levels in a calm cove plus there's a lovely pool. Loads of hammocks and beach chaises and chairs. You... More 

Helpful?
Thank Caroline H
ElPezTulum, Manager at El Pez, responded to this review

Dear Caroline H, We are very happy to read your review. We are glad that you loved Turtle Cove as much as we do, that you felt safe and loved your room, our restaurant and excellent staff. Just as you mention, El Pez is super well located; enjoying a walk down the beach to have dinner at nearby restaurants, cycling... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

When we first walked into the lobby of El Pez, what we saw was a tropical paradise come to life. It was Sunday brunch and a talented singer and guitarist were serenading the well-tanned and relaxed diners with the turquoise Caribbean Sea as a backdrop. When we arrived in our room, I couldn't have been happier with the size, decor... More 

Helpful?
Thank clh523
ElPezTulum, Manager at El Pez, responded to this review

Dear clh523, Thank you for sharing your experience with your fellow travelers. We really appreciate your kind words and poetic description. We are very happy to know that you couldn't be happier with your room and that you enjoyed our restaurant and outstanding service as well. Lina is super happy for her special mention and we are all looking forward... More 

Chicago, Illinois
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

i am the type of person who does hours of research before i stay somewhere on vacation so of course i focus on only the negative reviews for each place on trip advisor. i decided to take a chance on el pez for a trip i took with a friend and i could not be happier! this place is absolutely... More 

Helpful?
Thank Melissa M
ElPezTulum, Manager at El Pez, responded to this review

Dear Melissa M, Thank you for your wonderful review. We are very flattered that after all your research you decided to stay with us and we are static that you loved your stay so much. It is truly our honor to make our guests feel happy, relaxed and at home. Everyone at El Pez loves what they do and that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Airport Transportation
  • Free Breakfast
  • Multilingual Staff
  • Free Parking
Official Description (provided by the hotel)
El Pez evokes the feeling of a private villa on the beach, with all the amenities of a small boutique hotel. Featuring six Luxury Cabanas, four Sea Front King Rooms and Two Sea View King Rooms, suitable for solo travelers, couples and families, El Pez is situated at picturesque Turtle Cove, where the Mayan fisherman and pelicans create a visually stunning seascape from the hotel balconies and around the hotel grounds. The setting is both intimate and romantic and a stunning backdrop for weddings, family gatherings & romantic getaways. ... more   less 

Additional Information about El Pez

Address: Carretera Tulum a Boca Paila Km 5.5, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $274 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — El Pez 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
El Pez At Turtle Cove Hotel Tulum
Pez Ocean Palace Tulum
Hotel Style:
#1 Family Hotel in Tulum
#3 On the Beach Hotel in Tulum
#6 Romantic Hotel in Tulum
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