Great hotel and service. We had the master bedroom right on top of the beach. Breakfast is limited but healthy. Team very helpful. Hotel is well arranged and looked after. Located in the stretch of lux hotels, right next to Azulyk on the beach. Plenty of bars and restaurants up and down the road and a taxi ride away too. Also, the natural reserve, the supermarket and the city centre are all not too far by car
Scam! Scam! Scam! We rented this hotel for 2 nights for our vacation in tulum. We were so disappointed the Ac didn’t work, bed sheets were so unclean w/ yellow stains and beg bugs. The room was so dirty. The place is so ghetto for what we paid for $200 a night. Misleading advertising on this hotel! Do not rent this place, If you don’t want to ruin your vacation.
Rented this place for 2 nights and when we arrived we were shocked at what we saw. No window in the bathroom, AC didn't work. Bed bug marks on mattress. Manager is a liar who said he'd refund us! LIAR
This place was a nice place to stay until we were aware that we had stuff stolen out of the safe. We had over $700 U.S. dollars stolen from the safe, I went to report the stolen items to staff and management, their reply was that there is only 1 key to the safe. I received the answer with a lot of doubt because we knew we had money in there. The safe key was attached to the room key. What happens when guest loses the keys. They must have a way to open the safe. Now I have time to do a little research and I found out that other hotel guests have had stuff stolen out of the safe. DO NOT STAY HERE! There are thieves that work there. TERRIBLE EXPERIENCE. They are liars and thieves.
My girlfriends and I had a great stay here! The hotel itself is nicely decorated, very cute and cozy decor. The room was actually nicer in person than it looked in the photos online! And you definitely can’t beat the location, right on the beach, walking distance to tons of shops and restaurants, and just a short bike or taxi ride to downtown, ruins, other beaches, and plenty of attractions. The hotel staff was very nice, breakfast was delicious and filling. The staff went above and beyond for us on our check out day by making us breakfast to go earlier than the serving time so that we could eat on our ride to the airport. They also decorated our room prior to our arrival when they heard we had something to celebrate. I would 100% recommend staying here during a visit to Tulum!