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The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton

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Avenida 1, Norte Entre 30 Y 32, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1372)
360
Panoramas (9)
Dining (306)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#76 of 317 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton is an all-inclusive, adult-only resort located along Fifth Avenue in Playa Del Carmen. Our hotel offers a rooftop pool, snack bar, and on-site restaurant.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Couples massage
Adults only
Rooftop terrace
Valet parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
iPod docking station
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Romantic
Languages Spoken
English, Spanish
1318Reviews124Q+A100Room tips
Traveler rating
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Popular mentions
terry h wrote a review Jan 15
London, United Kingdom6 contributions8 helpful votes
In terms of cleanliness, space/comfort of rooms and friendly staff, we have no complaints. However we're staying here for 10 nights all-inclusive and it's not quite living up to expectations. We ARE sympathetic to the fact that in covid times...there are different considerations, but breakfast has not been a buffet until today (Saturday), the 5 choices of evening meals aren't always available, so a very limited menu, and currently, it's cool/cold in the eves, so the only option of sitting on the roof terrace means wrapping yourself in towels to keep warm while having dinner. Small portions too..and I'm not a big eater..but to be fair, you can have 6 or 7 courses if you want Alcoholic dinks aren't the strongest ( as previously mentioned)..but ask for a double and it's fine. This hotel does have a lot going for it...but food isn't a strong point. Shame NOT all inclusive isn't and option. Oh..the 24 hour 'coffee corner'....well, you wont go hungry, but if its hot hot drink you want..forget it. IF water (for teas) or coffee is available.. at best, you can expect luke warm. In room coffee isn't bad though. I really would like to redommend this hotel more....and having g experienced the beach front hotel's, the relativey peaceful environment is a nice option, even thought near all the action...however its a hotel that doesn't seem to quite know what it wants to be.
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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Response from Social Media The Yucatán Resort, Sales at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Responded today
Dear 430terryh, thank you for choosing our beautiful resort for your well-deserved stay in Playa del Carmen. . It looks like in general you are e joying your 10 night stay with us; remember to contact our team at property to have better follow up to any occurrence you might have while with us; we would love to take actions on our hands while you are still with us.
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2010lovethesun wrote a review Jun 2021
Boerne, Texas143 contributions91 helpful votes
Hotel's Favorite
We stayed for a long weekend and had a great time. We have stayed many times in downtown playa de Carmen but our first time to this hotel. They just switched from Live Aqua to Hilton Yucatan resort. They have 60 rooms and are right next to 5th avenue! Primo location. We arrived early and as diamond members we were able to get our room right away. The bell man gave us a tour of the entire hotel then escorted us to our room. Our luggage was delivered shortly after.... great super easy check in!! The rooms are very nice and spacious. Clean and new, up to Hilton standards. We did upgrade to “all inclusive plus” for one day which let us visit the Hilton playa de Carmen. Just ask the front desk. It’s only a 6 minute walk! We have stayed there before so we knew it was well worth the extra cost. The food and drinks... the food is fabulous especially for a all inclusive. Our food was always hot and presentation was spot on! A plus for us was room service is not your typical sandwich’s and pizza menu. They have 2 restaurants, that are open at different times. So you can order off the same restaurants menu for room service! Just save the menu link! That was the best, especially after a long day on the town! The only two small downfalls. First, The hotel is all outdoors so when it rains there is really nowhere to go and hang out. Second, the alcohol selection is limited. There is a $8 charge for many of the alcohol options that are included at other hotels we have stayed at. The staff is great. Thank you angel at the bar for the great drinks and conversations... and room service too!!! Manuel, the manager is very personalabble and talked to us a few times. He takes great pride in his hotel. We saw him helping staff on many occasions, he leads by example! Teresa the chef visited our table and made sure we we happy with dinner....there were so many staff that made our trip memorable. Don’t hesitate to book this great hotel! We will definitely return.
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Date of stay: June 2021Trip type: Traveled as a couple
4 Helpful votes
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Response from Social Media The Yucatán Resort, Sales at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Responded Jun 15, 2021
Dear 2010lovethesun, Thank you so much for choosing The Yucatán Resort Playa del Carmen, for you vacations, and thank you so much for taking the time to write such kind and complete review, as Hoteliers, nothing is more important to us than having our guests happy, and meet all their expectations. We sincerely hope that you visit us again soon, I'm sure you will find much better improvements. Thank you again.
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mikeylang wrote a review Jan 13
Montreal, Canada35 contributions8 helpful votes
An amazing experience! Top hotel in Mexico, best quality all inclusive service, food, staff, rooftop pool and bar beyond cool! I had an amazing time, 2 seconds from the busy 5th ave and a 5 minute walk to the beach. The visual of the Yucatan hotel is stunning, the rooms are spacious, clean, the shower is beyond expectations. One caveat, little noisy at night and quiet at the rooftop pool. Good for couples and loners but less interesting for a single person looking for some fun. Amazing value btw! Thanks so much guys for a great stay, I will be coming back!
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Review collected in partnership with Tapestry Collection by Hilton
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Social Media The Yucatán Resort, Sales at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Responded 3 days ago
Dear mikeylang, thank you for choosing our beautiful Resort for your well-deserved stay in Playa del Carmen. Thank you, too, for taking the time to share your experience with the TripAdvisor community! Your feedbacks are important and help up to improve our processes and services! It looks like you had a blast at The Yucatán Resort! On behalf of our entire staff and our General Manager, we hope to welcome you back many more times in a not too distant future! Receive warm greetings from Playa del Carmen!
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Nita wrote a review Jan 7
1 contribution2 helpful votes
Called the hotel and front desk hung up on me. Just spent $1000 and they treat you terrible. Called back main line and was left on hold for over 30min. Just to be hung up on again. My stay was ruined before I could arrive. I am a loyal Hilton honors customer and will take my money and loyalty to a company who values and appreciates their supporters.
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Date of stay: January 2022Trip type: Traveled with family
2 Helpful votes
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Response from Social Media The Yucatán Resort, Sales at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Responded 1 week ago
Dear thebarb2022, Thank you for taking the time to share your thoughts with us; we are sorry about the inconveniences caused by this miscommunication. Could you please contact us through an email? We will be delighted to assist you with anything you might need prior to your arrival and turn you into a happy guest. Kind regards.
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cassidybass wrote a review Jan 7
3 contributions3 helpful votes
Drinks are very watered down and food menu is very limited especially dinner. My fiancé and I had 5 drinks and still didn’t get a buzz. We had to leave the property to get a good drink and food. Which makes no sense considering we paid for all inclusive.
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Review collected in partnership with Tapestry Collection by Hilton
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
3 Helpful votes
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Response from Social Media The Yucatán Resort, Sales at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Responded 1 week ago
Dear cassidybass, Thank you for choosing our beautiful Resort for your recent stay in Playa del Carmen. We appreciate your honest feedback as it helps us improve our services and processes.
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PRICE RANGE
$198 - $514 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Live Aqua Boutique Resort Playa Del Carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
60
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Frequently Asked Questions about The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Which popular attractions are close to The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Nearby attractions include Coralina Daylight Club (0.2 miles), Ambarte (0.3 miles), and Sol Jaguar (0.2 miles).
What are some of the property amenities at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Conveniently located restaurants include Zitla Ceiba, Rockas Jamaican Kitchen, and Trattoria Del Centro.
Are there opportunities to exercise at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton located near the city center?
Yes, it is 0.3 miles away from the center of Playa del Carmen.
Are any cleaning services offered at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (1.2 miles).