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Thompson Playa del Carmen Main House

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Calle 12 entre 5ta Ave. Y 10 S/N Centro, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1316)
Pool & Beach (284)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 03/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Thompson Playa del Carmen Main House
Updated 03/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#58 of 303 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
THOMPSON MAIN HOUSE Enjoy sun-splashed luxury in the heart of Riviera Maya at our dreamscape rooftop oasis on Quinta Avenida, Thompson Main House. Our adults-only urban resort is set within Playa’s vibrant central quarter known as Quinta Avenida, this refined destination is yours to explore. Rest and relax by day, then swap bathing suits for dancing shoes and take the night to another level at our rooftop pool oasis, where stunning panoramic views and danceable beats will keep you out late into the Riviera Maya night. A rare combination of lively nightlife, exquisite cuisine and space to still escape…Thompson Playa del Carmen quite literally sits above the rest on the Riviera Maya. Perfect for adventurous couple’s weekends, unforgettable bachelorette parties or large group special occasions. Encapsulated in the renowned mid-century designs of Mexico City’s Niz + Chauvet, there isn’t a detail to be missed or a moment you’ll forget.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Airport transportation
Meeting rooms
Wifi
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Car hire
Taxi service
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Radio
iPod docking station
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish
Hotel links
Special Price:25% off room rate

Location

Full view
99Great for walkers
Grade: 99 out of 100
288Restaurantswithin 0.3 miles
67Attractionswithin 0.3 miles
1689Reviews105Q+A100Room tips
Traveler rating
  • 1,398
  • 151
  • 60
  • 35
  • 46
Time of year
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Popular mentions
LiveLoveTravel21 wrote a review Yesterday
Southampton Parish, Bermuda1 contribution
Thompson Playa del Carmen Main House is truly a unique and awesome resort! The staff, room, views, overall experience, food and dining atmosphere were simply amazing! The staff were professional, friendly, knowledgeable and went above and beyond daily! The location was phenomenal as every night after dinner we walked through the shopping plaza or the local streets which offered a multitude of vendors and entertainment, always buzzing until 11pm yet once in our room it was quiet and so peaceful. Martha Cardenas was instrumental in booking our transport to and from the airport, tours etc. and truly went above and beyond to listen to the activities we wanted to participate in and sites we wanted to see. Martha was very professional, kind, knowledgable, friendly and followed up always from before we even arrived to the resort. When we arrived to Cancun, everything was organised and incredible and if there were any issues or changes she followed up until all was resolved in a timely and efficient manner, thank you so much Martha :)!! The room was beautiful, very clean and the terrace offered gorgeous views. We started the day with breakfast on the rooftop at Cinco with gorgeous views, phenomenal service and a great energy all around from staff! Dinners on the rooftop at Catch were breathtaking with amazing live entertainment and wonderful staff from the hostess to everyone we spoke with; the delicious food every night was a consistent treat. There was one morning I booked to have Yoga at the Beachhouse which was a few minutes away and a nice morning walk. The Yoga instructor was awesome and so knowledgable; it was such a beautiful and tranquil experience of course with a good sweat! Finally the Covid-19 protocols in place definately gave the stay that extra star including the complimentary tests needed for our flight that we were eligible for from staying over 3 nights. The procresses were organised and the hotel always had a cleanly environment. Thank you Thompson Playa del Carmen Main House, truly one of the best stays and we plan to come back again, you made our girls trip amazing! :)
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
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Carleton C wrote a review Dec 2020
4 contributions9 helpful votes
Hotel's Favorite
Everything you can see online about this property is as expected--beautiful rooms, comfortable beds, beautiful rooftop, great food at Catch. Overall, amazing and it doesn't let you down. What really makes this property the best is the people that operate it. I have to give a shoutout to everyone that played a part in making my stay special--Ana, Montserrat, Selene, Rafaul, but most of all Nadia. When I booked my reservation, Nadia was beyond helpful in booking excursions/tours, and arranging my schedule that would optimize my stay. In addition, they had an abundance of covid-19 precautions in place, that made the property feel like a safe haven. I have to give an additional shoutout to the crew working the rooftop that were super helpful--Manuel, and basically all the bartenders--Argenis, Hector, Javier, and Francisco. If you're looking to stay in Playa del Carmen, dont pass on this property. I look forward to visiting again, or potentially staying at the Beach House if it's open.
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Date of stay: December 2020
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Room Tip: If they offer to double your food & beverage credit, DO IT.
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3 Helpful votes
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Rosi Sammur wrote a review Jul 20
5 contributions
We loved our stay here, people were extremely nice and friendly since we arrived. The drinks at the bar are delicious, a bit over priced but they have a happy hour which makes it worth it. Bartender was so nice and made us very good personalized drinks, the pool in the rooftop is so nice, they have good music and a great atmosphere. Since calling the front desk for help with our car since the parking was blocked due to coco bongo opening we got such excellent customer service. The hotel is beautiful, the rooms are very pretty and well designed, the room was COLD which is great since it’s hot as hell outside and usually the temperatures are controlled everywhere, this room was cold and comfy, we loved it and would definitely come back.
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Date of stay: July 2021Trip type: Traveled as a couple
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Adt92983 wrote a review Jul 15
La Jolla, California1 contribution
The room was nice. The staff was very nice. There was no hot water when I was there. The rooftop pool is not designed for relaxing. The music is extremely loud, not just like I can't hear someone speaking right next to me loud, like it actually hurt my ears loud. I was wincing in discomfort the whole time. But they turn it off at 6ish and then they had a really great band at the restaurant. Also, this sounds nit picky but the light switches in the room were annoying. They are grouped together but only 1 or 2 of them actually do anything, so you have to press like 10 light switches to get to an actual light.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
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Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa del Carmen Main House
Responded 1 week ago
Dear Adt92983 We are delighted to hear you appreciated the room comfort and the warm service of our staff. On the other hand and as per the level of music, I will love you give us the opportunity to serve you again and show you our Beach House product that is a bit more tranquil and may cater much better your type of vacation or expectation for relax. We always try to do our best to identify our guest wishes during their vacation, if we did not manage to do so in this occasion and your rest was disturbed during the time spent with us I would like to sincerely apologize. I really hope to be able to host you again and show you a different experience next time. Sincerely Nadia Bolaños Manager on duty
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brucewillis1119 wrote a review Jul 14
New York City, New York2 contributions3 helpful votes
Great location, clean room, great bed, fresh sheets, great roof top pool close to everything. Also safe. For the price the best bet in Playa. Also sister hotel mon the beach. I will be back for longer stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from member_full_name, owner_reg_guest_front at Thompson Playa del Carmen Main House
Responded 1 week ago
Dear Mr. Brucewillis1119, Thank you for sharing such great compliments about the Rooftop and Thompson Playa del Carmen facilities. We are delighted to hear you appreciated our room amenities; those beds are the best for sure! Our guests’ comfort and enjoyment are our top priorities. It will be always a pleasure to welcome you back. Sincerely Nadia Bolaños Manager on duty
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PRICE RANGE
$160 - $339 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
92
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Frequently Asked Questions about Thompson Playa del Carmen Main House
Which popular attractions are close to Thompson Playa del Carmen Main House?
Nearby attractions include Quinta Avenida (0.08 miles), Playacrawl (0.04 miles), and 3D Museum of Wonders (0.1 miles).
What are some of the property amenities at Thompson Playa del Carmen Main House?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Thompson Playa del Carmen Main House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Thompson Playa del Carmen Main House?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Thompson Playa del Carmen Main House?
Yes, valet parking is available to guests.
What are some restaurants close to Thompson Playa del Carmen Main House?
Conveniently located restaurants include Nørdic, Zitla, and Harry's.
Are there opportunities to exercise at Thompson Playa del Carmen Main House?
Yes, guests have access to a pool and a fitness center during their stay.
Does Thompson Playa del Carmen Main House have an airport shuttle?
Yes, Thompson Playa del Carmen Main House offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Thompson Playa del Carmen Main House located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Thompson Playa del Carmen Main House?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Thompson Playa del Carmen Main House?
The staff speaks multiple languages, including English and Spanish.