I don't think it constitutes as a 5 star hotel in my opinion. Too many amenities that are supposed to be available are not there so it wasn't great. Room service was never available after 11. Pool closes too early. A few other things I will not mention here. The staff are very nice, and the room is pretty, but still lacking many things for a 5 star hotel I am used to.
The hotel is beautiful and the staff is so attentive and kind. The pool bar on the roof is the best for lounging and the food at the restaurants is delicious. Oscar was our favorite! He is a lovely guy and makes the very best drinks. Huge thanks to him for making our stay so enjoyable.
Hotel was clean and located in prime Iocation. Staff was very attentive to our needs. Breakfast options were not as expected but pool and room quality compensated for it. Great choices for restaurants.
This hotel is very, very nice. Rooms are wonderfully designed, staff is attentive, location is good. I don't quite understand those booking. this place and then complain of noise from nearby bars and restaruants. If there is noise heard (I did not from my room), it is not the hotel's fault! You don't choose such a centrally located place and then complain about it! Again, noise was not an issue for me. But I do have some comments: -First, the rooftop area is nice but really small. So if you expect "infinity pools", you may be disappointed. There is one pool which is "sort of infinity" but with a protective glass only inches away. The view is also OK. You see a lot of rooftops from nearby businesses. This hotel is only a few floors. high! -The "Beach House" is also TINY. Like....tiny and with hotels flaking it left and right. It is right on the beach, which is nice but the beach is...tiny. Personally, I went once and never returned. -The BIGGEST annoyance: I was told (at the Beach house at least) that the pools close at 7 pm. 7 pm in July?? Really?? WHY??? -Finally, I know Summer is the low season but there was more staff than guests...by a lot. While I did appreciate the hotel keeping them employed, it was strange to be in the rooftop and be just one of two guests with maybe 10-12 staff going around without much too do (other than come a bit too often to offer drinks or food). Overall, a nice stay but don't be fooled by pics that may give the impression of large beach areas or pool. And do not assume that because it is the Summer, pools may be open 24/7. …
If you like it really quiet at night this isn’t the place for you. It is located in the heart of downtown so it’s actually a part of a mall and lots of restaurants and bars nearby. Very quiet in the morning though. Not too many people coming and going at that time. Excellent customer service!!!
First time staying at a hotel in Playa that was not on the beach and had a little concerns I would miss being on the ocean. But once I checked in I forgot about it. Hotel was great and pool was awesome! Thompson Staff was great, from Check in to check out and everything in between. I did feel a little more secure as hotel did take precautions to ensure safety of the hotel guests.
This place is amazing, great location, next door to everything, a bit noice at night but is no that bad, the breakfast at the beach house is a must do,,the beds are very comfy, Isabella the Consierge is amazing and very good at making sure you are enjoying your stay. The bel staff is super helpful, specially if you have a car,, they are very service oriented.Will do it again soon.
Excellent staff! Friendly, attentive, very helpful! Isabella was amazing in getting us comfortable and helping us navigate our stay. She helped us setup transportation and an excursion to XCARET! (Must see) The rooftop restaurant was AMAZING! Frank was the BEST server! We had an amazing time at Alessia the rooftop pop up restaurant. Delicious food and impeccable service. I would recommend trying them out before the menu changes. The charred octopus and flame roll were 🔥!! If you have the chance to stay here I highly recommend and look forward to our next stay.
Well I’m sure you all know on holidays what can happen. You start day drinking and everything gets foggy. At Thompson hotels though you can feel secure knowing that your items are being protected by the security staff like Leyden Diaz who retrieved my husbands iPhone from being stolen and returned it to him. Beautiful rooms and rooftop pool complete the great holiday. Thanks We will be back
A HUGE shoutout to the super attentive, super honest staff, particularly the ever so friendly waiters we had, José and Karen Paola, and the head of security Leyser Díaz. My tipsy wife misplaced her designer sunglasses in the bathroom, and through a coordinated effort they were able to locate them and return them to us, several hours after we had left and written them off as lost. A brilliant day that almost wasn't, saved by top notch staff - be proud Thompson, you have amazing employees!