Thompson Playa Del Carmen Adults Only
Calle 12 entre 5ta Ave. Y 10 S/N Centro, Playa del Carmen 77710 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 07/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Thompson Playa Del Carmen Adults Only
Updated 07/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#85 of 333 hotels in Playa del Carmen
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.3
THOMPSON MAIN HOUSE Enjoy sun-splashed luxury in the heart of Riviera Maya at our dreamscape rooftop oasis on Quinta Avenida, Thompson Main House. Our adults-only urban resort is set within Playa’s vibrant central quarter known as Quinta Avenida, this refined destination is yours to explore. Rest and relax by day, then swap bathing suits for dancing shoes and take the night to another level at our rooftop pool oasis, where stunning panoramic views and danceable beats will keep you out late into the Riviera Maya night. A rare combination of lively nightlife, exquisite cuisine and space to still escape…Thompson Playa del Carmen quite literally sits above the rest on the Riviera Maya. Perfect for adventurous couple’s weekends, unforgettable bachelorette parties or large group special occasions. Encapsulated in the renowned mid-century designs of Mexico City’s Niz + Chauvet, there isn’t a detail to be missed or a moment you’ll forget.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Paid public parking nearby
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Airport transportation
Car hire
Meeting rooms
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Languages Spoken
English, Spanish
Location
Full view
98Great for walkers
Grade: 98 out of 100
339Restaurantswithin 0.3 miles
68Attractionswithin 0.3 miles
Contact
Calle 12 entre 5ta Ave. Y 10 S/N Centro, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
1827Reviews107Q+A100Room tips
Reviews
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I don't think it constitutes as a 5 star hotel in my opinion. Too many amenities that are supposed to be available are not there so it wasn't great. Room service was never available after 11. Pool closes too early. A few other things I will not mention here. The staff are very nice, and the room is pretty, but still lacking many things for a 5 star hotel I am used to.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nadia Bolaños, Guest Services / Front Office at Thompson Playa Del Carmen Adults Only
Responded 2 days ago
Dear asoto023, Thank you so much for taking the time to write a review, we really appreciate it. I am so sorry to find that we did not meet your expectations. I have shared your comments with our management team and make sure that we are working hard to fix what you have kindly shared with us. We would love to receive you again in a near future to have the chance to change your mind, and pamper you as you deserve. Sincerely, Nadia Bolaños Thompson Beach House Manager
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Hotel's Favorite
The hotel is beautiful and the staff is so attentive and kind. The pool bar on the roof is the best for lounging and the food at the restaurants is delicious. Oscar was our favorite! He is a lovely guy and makes the very best drinks. Huge thanks to him for making our stay so enjoyable.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded Mar 7, 2022
Dear Felicia C, Thank you for such wonderful comments regarding your recent stay at Thompson Playa del Carmen. We are so happy to hear that time after time, the efforts and dedication of our staff especially Oscar made such a positive impact on your vacation. It will be always a pleasure to welcome you back. With much appreciation Nadia Bolaños Leader on duty
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Hotel was clean and located in prime Iocation. Staff was very attentive to our needs. Breakfast options were not as expected but pool and room quality compensated for it. Great choices for restaurants.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nadia Bolaños, Guest Services / Front Office at Thompson Playa Del Carmen Adults Only
Responded 2 days ago
Dear rpugh16, Thank you so much for your kind review! We are so happy to find that you had a great stay with us! I have shared your comments with our Food & Beverages Director about the breakfast, so we can find options to meet our guest expectations. We hope to welcome you in a near future! Sincerely, Nadia Bolaños-Thompson Beach House Manager
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This hotel is very, very nice. Rooms are wonderfully designed, staff is attentive, location is good. I don't quite understand those booking. this place and then complain of noise from nearby bars and restaruants. If there is noise heard (I did not from my room), it is not the hotel's fault! You don't choose such a centrally located place and then complain about it! Again, noise was not an issue for me. But I do have some comments: -First, the rooftop area is nice but really small. So if you expect "infinity pools", you may be disappointed. There is one pool which is "sort of infinity" but with a protective glass only inches away. The view is also OK. You see a lot of rooftops from nearby businesses. This hotel is only a few floors. high! -The "Beach House" is also TINY. Like....tiny and with hotels flaking it left and right. It is right on the beach, which is nice but the beach is...tiny. Personally, I went once and never returned. -The BIGGEST annoyance: I was told (at the Beach house at least) that the pools close at 7 pm. 7 pm in July?? Really?? WHY??? -Finally, I know Summer is the low season but there was more staff than guests...by a lot. While I did appreciate the hotel keeping them employed, it was strange to be in the rooftop and be just one of two guests with maybe 10-12 staff going around without much too do (other than come a bit too often to offer drinks or food). Overall, a nice stay but don't be fooled by pics that may give the impression of large beach areas or pool. And do not assume that because it is the Summer, pools may be open 24/7. …
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded 1 week ago
Dear Guest, BayAreaGuy22 Thank you for taking the time to share your Thompson Playa del Carmen experience with us, your feedback is extremely valuable to us, as we strive to improve with each and every stay. Rest assured our Director of Food and Beverage is working with the operation activities to understand the breakdowns in the service you experienced and further evaluate how we can improve our guests experience. With much appreciation Nadia Bolaños Beach House Manager
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If you like it really quiet at night this isn’t the place for you. It is located in the heart of downtown so it’s actually a part of a mall and lots of restaurants and bars nearby. Very quiet in the morning though. Not too many people coming and going at that time. Excellent customer service!!!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded 3 weeks ago
Dear MrsLamadrid, Thank you for taking the time to share your Thompson Playa del Carmen experience with us. I would like to remain at your disposal for anything you may need, and if you decide to come back, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service. With much appreciation Nadia Bolaños Beach House Manager
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First time staying at a hotel in Playa that was not on the beach and had a little concerns I would miss being on the ocean. But once I checked in I forgot about it. Hotel was great and pool was awesome! Thompson Staff was great, from Check in to check out and everything in between. I did feel a little more secure as hotel did take precautions to ensure safety of the hotel guests.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded 3 weeks ago
Dear Guest itraveleverywher2022 I appreciate the time dedicated to write your opinion regarding your vacations at Thompson Playa del Carmen. Creating memorable experiences for our guests and providing a comfortable stay are our top priorities, please receive our most sincere appreciation for such great comments. We do hope to have the opportunity to host you again on your next visit to Playa del Carmen. Sincerely Nadia Bolaños Beach House Manager
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This place is amazing, great location, next door to everything, a bit noice at night but is no that bad, the breakfast at the beach house is a must do,,the beds are very comfy, Isabella the Consierge is amazing and very good at making sure you are enjoying your stay. The bel staff is super helpful, specially if you have a car,, they are very service oriented.Will do it again soon.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded 3 weeks ago
Dear ElExploration318716, Thank you for sharing such great compliments about Thompson Playa del Carmen location, also for highlighting our staff offered you the service you expected and deserve. I would like to remain at your disposal for anything you may need, and if you decide to come back, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service. With much appreciation Nadia Bolaños Beach House Manager
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Excellent staff! Friendly, attentive, very helpful! Isabella was amazing in getting us comfortable and helping us navigate our stay. She helped us setup transportation and an excursion to XCARET! (Must see) The rooftop restaurant was AMAZING! Frank was the BEST server! We had an amazing time at Alessia the rooftop pop up restaurant. Delicious food and impeccable service. I would recommend trying them out before the menu changes. The charred octopus and flame roll were 🔥!! If you have the chance to stay here I highly recommend and look forward to our next stay.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded 3 weeks ago
Dear Kaya C, Thank you for sharing such good compliments about Thompson Playa del Carmen; nothing puts a bigger smile on our face than to know that our guests experienced a beautiful and unforgettable experience with us. We are also happy to hear that our staff offered you the experience you expected and deserve. It will be always a pleasure to welcome you back at Thompson Playa del Carmen, your home away from home. With warmest regards Nadia Bolaños Beach House Manager
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Well I’m sure you all know on holidays what can happen. You start day drinking and everything gets foggy. At Thompson hotels though you can feel secure knowing that your items are being protected by the security staff like Leyden Diaz who retrieved my husbands iPhone from being stolen and returned it to him. Beautiful rooms and rooftop pool complete the great holiday. Thanks We will be back
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded 3 weeks ago
Dear Guest, cherylmE7253WW Thank you for sharing such great compliments about Thompson Playa del Carmen. We are so happy to hear that our staff offered you the service you expected and deserve and also for highlighting Leyser made you feel cared for during your stay, hearing this is very rewarding for us. We look forward to welcoming you soon to spoil you and make you feel at home again Sincerely, Nadia Bolaños Beach House Manager
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A HUGE shoutout to the super attentive, super honest staff, particularly the ever so friendly waiters we had, José and Karen Paola, and the head of security Leyser Díaz. My tipsy wife misplaced her designer sunglasses in the bathroom, and through a coordinated effort they were able to locate them and return them to us, several hours after we had left and written them off as lost. A brilliant day that almost wasn't, saved by top notch staff - be proud Thompson, you have amazing employees!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded Jul 4, 2022
Dear Karenka F, On behalf of all our staff, I would like to thank you for taking the time to share your Thompson Playa del Carmen experience with the TripAdvisor community. It is a pleasure to know that you enjoyed so much the time spent with us, your satisfaction is our reward; we really appreciate you taking the time to let us know José, Karen Paola and Leyser are providing a good service. It will be an honor to have you back and be able to serve you in the near future. Sincerely Nadia Bolaños Beach House Manager
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PRICE RANGE
$154 - $226 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
92
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Claim Your Listing Frequently Asked Questions about Thompson Playa Del Carmen Adults Only
Which popular attractions are close to Thompson Playa Del Carmen Adults Only?
Nearby attractions include Quinta Avenida (0.08 miles), Playacrawl (0.04 miles), and L'Ambassade (0.08 miles).
What are some of the property amenities at Thompson Playa Del Carmen Adults Only?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Thompson Playa Del Carmen Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Thompson Playa Del Carmen Adults Only?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Thompson Playa Del Carmen Adults Only?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Thompson Playa Del Carmen Adults Only?
Conveniently located restaurants include Po Thai Restaurant, Harry's Prime Steakhouse & Raw Bar, and Amorcito Corazón.
Are there opportunities to exercise at Thompson Playa Del Carmen Adults Only?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Does Thompson Playa Del Carmen Adults Only have airport transportation?
Yes, Thompson Playa Del Carmen Adults Only offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Thompson Playa Del Carmen Adults Only located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Thompson Playa Del Carmen Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Thompson Playa Del Carmen Adults Only?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.