Thompson Playa Del Carmen Adults Only
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Calle 12 entre 5ta Ave. Y 10 S/N Centro, Playa del Carmen 77710 Mexico
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Free cancellation until 06/02/22
$149
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$175
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 02/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Thompson Playa Del Carmen Adults Only
Updated 02/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#82 of 324 in Playa del Carmen
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.3
THOMPSON MAIN HOUSE Enjoy sun-splashed luxury in the heart of Riviera Maya at our dreamscape rooftop oasis on Quinta Avenida, Thompson Main House. Our adults-only urban resort is set within Playa’s vibrant central quarter known as Quinta Avenida, this refined destination is yours to explore. Rest and relax by day, then swap bathing suits for dancing shoes and take the night to another level at our rooftop pool oasis, where stunning panoramic views and danceable beats will keep you out late into the Riviera Maya night. A rare combination of lively nightlife, exquisite cuisine and space to still escape…Thompson Playa del Carmen quite literally sits above the rest on the Riviera Maya. Perfect for adventurous couple’s weekends, unforgettable bachelorette parties or large group special occasions. Encapsulated in the renowned mid-century designs of Mexico City’s Niz + Chauvet, there isn’t a detail to be missed or a moment you’ll forget.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Paid public parking nearby
Wifi
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Car hire
Meeting rooms
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Walk-in shower
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Radio
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Languages Spoken
English, Spanish
Location
Full view
98Great for walkers
Grade: 98 out of 100
334Restaurantswithin 0.3 miles
68Attractionswithin 0.3 miles
Contact
Calle 12 entre 5ta Ave. Y 10 S/N Centro, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
1804Reviews107Q+A100Room tips
Reviews
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Most Recent
The Thompson Main House is a beautiful hotel. We stayed in the Thompson Suite, which was clean, spacious, and well-appointed. However, we were not prepared for the level of noise from 5th Avenue. There were 2 clubs within 100 feet of our room blasting dance music until after 3:00 am. If you're a late-night partier, this room would be great for you.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded yesterday
Dear Guest, Chaya713, We would like to thank you for taking the time to write your comments about your stay at Thompson Playa del Carmen. Please let me express my sincere apologies as your rest was disturbed during the time spent with us, should you come back to Playa del Carmen, we would love that you stay with us at Thompson Beach House, a more secluded beachfront property with only 27 rooms. It would be a quieter option that might fit better with the experience you are looking for. I hope that despite of this situation you afford us the opportunity to show you the Thompson Beach House experience in a future. Sincerely Nadia Bolaños Leader on duty
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Hotel's Favorite
The hotel is beautiful and the staff is so attentive and kind. The pool bar on the roof is the best for lounging and the food at the restaurants is delicious. Oscar was our favorite! He is a lovely guy and makes the very best drinks. Huge thanks to him for making our stay so enjoyable.
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded Mar 7, 2022
Dear Felicia C, Thank you for such wonderful comments regarding your recent stay at Thompson Playa del Carmen. We are so happy to hear that time after time, the efforts and dedication of our staff especially Oscar made such a positive impact on your vacation. It will be always a pleasure to welcome you back. With much appreciation Nadia Bolaños Leader on duty
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Hotel is located in the beach looking at Cozumel. Personnel is outstanding and the hotel is in very good shape. The pool and cabanas are relaxing. Hotel is a block from main street. Helped with taxi, tours, etc. reservations
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded 1 week ago
Dear Juan M, Thank you for taking the time to share your Thompson Beach House experience with us. Highlighting our facilities and location is very rewarding for us. We are also happy to hear that our staff offered you the service you expected and deserve. We do hope to have the opportunity to host you again on your next visit to Playa del Carmen. Sincerely, Nadia Bolaños Leader on duty
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The location is really good even though it's not on the beach. The interior is pretty modern. I really like the design. The rooftop pool is very shallow so the water feels like warm bath during the day. The only thing which really annoys me is the service. I took my parents to PDC to celebrate my mom's 70th birthday. Emailed the hotel 2 weeks before and got an email reply saying they will arrange it. I was assuming there might be a birthday card or some chocolates. But at that night when we got back to the room, nothing. I asked the front desk. Clearly nobody had any idea of it. They said, "we can arrange a card but it won't arrive tonight. You should've asked earlier. " She wasn't in her best mood for sure. The guy who replied to my email responded that I rejected the offer from the desk (what offer?) and I have to pay for the arrangements (which he never mentioned before). It's no big deal not getting a card or what so ever. It's their attitude which really annoys me. I will not return to this hotel for sure.…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded 2 weeks ago
Dear Jo Sui, Thank you for sharing your experience with us and we truly regret we were not able to meet your expectations. Our intention is to deliver the most personalized and courteous service and learning of your experience is also disappointing to us. Please be assured that I have reviewed all the points you brought to our attention with the Front Office Manager to ensure it will not happen again. I totally understand that this does not change your experience and for this, we would like to extend a sincere apology. We would like to remain at your full disposal for anything you may need. Cordially Nadia Bolaños Leader on duty
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Normally our favorite place to visit. This time they were recording a show and all customer service to normal visitors was nonexistent. Hotel was clean, due to the filming I’m not sure if we would ever return if our money isn’t equal to others. We were paying customers too.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded 2 weeks ago
Dear Brynna F, Thank you for taking the time to share your Thompson Playa del Carmen experience with us. We genuinely work each day to build memorable experiences for each guest and it is discouraging to hear we have failed to accomplish our goal on this occasion. I would like to remain at your disposal for anything you may need, and if you decide to come back and give us another opportunity to restore your confidence, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service. With much appreciation Nadia Bolaños Leader on duty
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This hotel had a great location! 4 min walk from the beach, near many restaurants, and a Covid testing facility close by (30 dollars/Antigen test). Rooftop brunch was delicious and the passion fruit juice is a must. It’s fresh! The Beach House hotel is nearby and the pool is very nice. Although it was loud at night, there are earplugs provided, but we had no problem sleeping. The sun tired us out.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded 4 weeks ago
Dear elizabetharobles24, I would like to thank you for sharing such great comments about your stay at Thompson Playa del Carmen. It is very rewarding to read that both of our properties offered you the experience you were looking for. Our main goal is to ensure our guests have a memorable stay with us and we are very pleased that this was the case. With much appreciation and looking forward to welcoming you back. Nadia Bolaños Leader on duty
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As beautiful as it is at the top, the service is poor on the rooftop. Time to receive a coke was on average mins.Room, reception and location A1 so cant complain on that front. Tried to have a bit of birthday cake on the rooftop but got told to get Down to our room to eat, even spent £2k for a9 day stay
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded 4 weeks ago
Dear Guest, leb922022 Thank you for taking the time to share your Thompson Playa del Carmen experience with us. We genuinely work each day to build memorable experiences for each guest and it is discouraging to hear we have failed to accomplish our goal on this occasion. I would like to remain at your disposal for anything you may need, and if you decide to come back, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service. With much appreciation Nadia Bolaños Leader on duty
Read more
I came down for a solo spring break adventure. The premises are gorgeous, sparkling clean, and inviting. The drinks were excellent, as was the service by the pool. My room was spacious, sunny, and new. I would definitely stay here again.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded Apr 19, 2022
Dear Mely L, Thank you for sharing such good compliments about Thompson Playa del Carmen cleanliness and facilities, we are also happy to hear our staff at Alessia Day Club offered you the experience you expected and deserve. Our goal is that you go home with good memories and intention of returning, so please do not hesitate to let us know as soon as you are ready to return, our great team will be ready to exceed your expectations. With much appreciation Nadia Bolaños Leader on duty
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Disappointing to say the very least. Not your typical Thompson hotel or service. Management was horrible. Rooms were okay, however, they were clean. This is more like an obnoxious Vegas spring break party hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded Apr 19, 2022
Dear GraceZ7, We would like to thank you for taking the time to write your comments about your stay at Thompson Playa del Carmen. Should you come back to Playa del Carmen, we would love that you stay with us at Thompson Beach House, a more secluded beachfront property with only 27 rooms. It would be a quieter option that might fit better with the experience you are looking for. I hope that despite of this situation you afford us the opportunity to show you the Thompson Beach House experience in a future. Sincerely Nadia Bolaños Leader on duty
Read more
Really nice rooms and staff on a small property. Ideal for couples with a nice small hotel that has a really friendly and competent staff. The room and bed were great, but the area is a bit noisy so if you need something really quiet, this might not be ideal.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only
Responded Apr 18, 2022
Dear Guest Jormond72 Thank you for sharing such great compliments about Thompson Playa del Carmen facilities, also for highlighting our staff offered you the experience you expected and deserve. I would like to remain at your disposal for anything you may need, and if you decide to come back, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service. With much appreciation Nadia Bolaños Leader on duty
Read more
PRICE RANGE
$178 - $265 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
92
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Claim Your Listing Frequently Asked Questions about Thompson Playa Del Carmen Adults Only
Which popular attractions are close to Thompson Playa Del Carmen Adults Only?
Nearby attractions include Quinta Avenida (0.08 miles), Playacrawl (0.04 miles), and 3D Museum of Wonders (0.1 miles).
What are some of the property amenities at Thompson Playa Del Carmen Adults Only?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Thompson Playa Del Carmen Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Thompson Playa Del Carmen Adults Only?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Thompson Playa Del Carmen Adults Only?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Thompson Playa Del Carmen Adults Only?
Conveniently located restaurants include Harry's Prime Steakhouse & Raw Bar, Po Thai Restaurant, and Ictio Fish House.
Are there opportunities to exercise at Thompson Playa Del Carmen Adults Only?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Does Thompson Playa Del Carmen Adults Only have airport transportation?
Yes, Thompson Playa Del Carmen Adults Only offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Thompson Playa Del Carmen Adults Only located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Thompson Playa Del Carmen Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Thompson Playa Del Carmen Adults Only?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.