The Thompson Main House is a beautiful hotel. We stayed in the Thompson Suite, which was clean, spacious, and well-appointed. However, we were not prepared for the level of noise from 5th Avenue. There were 2 clubs within 100 feet of our room blasting dance music until after 3:00 am. If you're a late-night partier, this room would be great for you.
The hotel is beautiful and the staff is so attentive and kind. The pool bar on the roof is the best for lounging and the food at the restaurants is delicious. Oscar was our favorite! He is a lovely guy and makes the very best drinks. Huge thanks to him for making our stay so enjoyable.
Hotel is located in the beach looking at Cozumel. Personnel is outstanding and the hotel is in very good shape. The pool and cabanas are relaxing. Hotel is a block from main street. Helped with taxi, tours, etc. reservations
The location is really good even though it's not on the beach. The interior is pretty modern. I really like the design. The rooftop pool is very shallow so the water feels like warm bath during the day. The only thing which really annoys me is the service. I took my parents to PDC to celebrate my mom's 70th birthday. Emailed the hotel 2 weeks before and got an email reply saying they will arrange it. I was assuming there might be a birthday card or some chocolates. But at that night when we got back to the room, nothing. I asked the front desk. Clearly nobody had any idea of it. They said, "we can arrange a card but it won't arrive tonight. You should've asked earlier. " She wasn't in her best mood for sure. The guy who replied to my email responded that I rejected the offer from the desk (what offer?) and I have to pay for the arrangements (which he never mentioned before). It's no big deal not getting a card or what so ever. It's their attitude which really annoys me. I will not return to this hotel for sure.…
Normally our favorite place to visit. This time they were recording a show and all customer service to normal visitors was nonexistent. Hotel was clean, due to the filming I’m not sure if we would ever return if our money isn’t equal to others. We were paying customers too.
This hotel had a great location! 4 min walk from the beach, near many restaurants, and a Covid testing facility close by (30 dollars/Antigen test). Rooftop brunch was delicious and the passion fruit juice is a must. It’s fresh! The Beach House hotel is nearby and the pool is very nice. Although it was loud at night, there are earplugs provided, but we had no problem sleeping. The sun tired us out.
As beautiful as it is at the top, the service is poor on the rooftop. Time to receive a coke was on average mins.Room, reception and location A1 so cant complain on that front. Tried to have a bit of birthday cake on the rooftop but got told to get Down to our room to eat, even spent £2k for a9 day stay
I came down for a solo spring break adventure. The premises are gorgeous, sparkling clean, and inviting. The drinks were excellent, as was the service by the pool. My room was spacious, sunny, and new. I would definitely stay here again.
Disappointing to say the very least. Not your typical Thompson hotel or service. Management was horrible. Rooms were okay, however, they were clean. This is more like an obnoxious Vegas spring break party hotel.
Really nice rooms and staff on a small property. Ideal for couples with a nice small hotel that has a really friendly and competent staff. The room and bed were great, but the area is a bit noisy so if you need something really quiet, this might not be ideal.
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