About

4.5

Excellent

2,012 reviews

#102 of 778 hotels in Playa del Carmen

Location

4.7

Cleanliness

4.8

Service

4.5

Value

4.3

Travelers' Choice

Thompson Playa del Carmen Main House. Rise to alluring new heights at our adults-only luxury boutique hotel, Thompson Playa del Carmen Main House. Crowned by a spectacular signature rooftop playscape with 360-degree views, the hotel offers a block-long infinity pool, panoramic seascapes, two on-site restaurants, live DJs, a vibrant social scene, and luxury cabanas where you can kick back and soak in Mexican bohemian vibes. Ideally located on Quinta Avenida in central Playa del Carmen, you’re perfectly positioned to laze on sandy beaches, comb 22 blocks of premium shops, nosh on native delicacies, or explore a trove of iconic attractions, like ancient Mayan ruins. Define your own adventure and discover this cultural mecca from a luxurious Mexican oasis.

Location

Calle 12 between 5ta Ave. Y 10 S/N, Playa del Carmen 77710 Mexico

Name/address in local language

011 52 33 4171 2720

Thompson Playa Del Carmen

Getting there

Great for walkers

Grade: 100 out of 100

100

Cancun Airport

31 mi•

See all flights

Aerodromo de Playa Del Carmen

12 min•

See all flights

Rental Cars

See rental cars from $9/day

See all nearby hotels

363 Restaurants

within 0.3 miles

Señor Frog's Playa del Carmen 5ta Av

Señor Frog's Playa del Carmen 5ta y 8va

364

3 min•$$ - $$$•Bar

Harry's Prime Steakhouse & Raw Bar

4,994

1 min•$$$$•Steakhouse

See all nearby restaurants

75 Attractions

within 0.3 miles

Quinta Avenida

24,546

2 min•Points of Interest & Landmarks

Playacrawl

629

1 min•Bar, Club & Pub Tours

See all nearby attractions

Traveler Insights

This summary was created by AI, based on 82 recent English reviews.

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Thompson Playa Del Carmen, located in a bustling area close to attractions, has earned mixed reviews. Many guests appreciate its clean, spacious rooms, rooftop pool, and beach access, while some are critical of inconsistent room temperatures, noise levels, and neglectful service. The hotel's lively, music-filled atmosphere is noted, but proximity to bars and clubs can disrupt sleep. Despite praise for the attentive staff, guests have questioned the value, citing hidden fees and costly amenities. Nonetheless, for some travelers, the central location and modern comforts make it an affordable choice.

Location

Central

Atmosphere

Lively

Rooms

Spacious

Value

Pricey

Cleanliness

Pristine

Noise level

Noisy

Service

Inconsistent

Amenities

Well-appointed

Location

Central

Most travelers appreciate the central and convenient location of the hotel, which is close to restaurants, shops and attractions, including the beach and 5th Avenue.

enhayneswallace
Aug 2023 • 11 contributions
The location was great, but we arrived with a car, and getting to the hotel was a pain, having to drive down a pedestrian street, and cross another pedestrian street that was very busy (taking several minutes just to inch forward)... The location right on the beach was excellent, and we really enjoyed the patio area as well...
ssman212
Apr 2023 • 20 contributions
...Location is unbeatable if your desire quiet but step from the center of the city...
Maps44281312411
Mar 2023 • 4 contributions
...PERFECT location (in the middle of the 5th ave where all the stores and restaurants) Thank you so much for such a fun stay, will definitely recommended others...
Daydream227546
Mar 2023 • 4 contributions
This hotel has a nice location and they allow you access of the Hyatt beach house location which is nearby...
LemDotEth
Mar 2023 • 1 contribution
...The rooftop is fantastic with great views and restaurant location, although the breakfast is subpar. I will definitely be coming back next time I'm in Playa, especially given the location is in the center of town...
isaacleicht
Feb 2023 • 1 contribution
The location and food along with the rooftop pool make this a luxurious experience...
Kayla C
Feb 2023 • 8 contributions
...Location is In the heart of Playa Del Carmen, amazing rooftop pool, security at night, and the food was exceptional!!...
E6959QEanthonys
Feb 2023 • 34 contributions
Best location in Playa del Carmen...
Kchung24
Jan 2023 • 3 contributions
...The rooms are nice and the location is great but the service is HORRIBLE and is the worst hotel service I've ever had...
SteveS
Jan 2023 • 7 contributions
Highly enjoyed the central location with magnificent sunrise and small but walkable, nice beach...
Soroosh
Dec 2022 • 41 contributions
...While the rooms don’t have an ocean view the location is very central to where you want to be if you like to experience nightlife...
jorgereynajr
Dec 2022 • 1 contribution
Came to a have a relaxing time with friends and it was well worth it due to the hospitality and location of the hotel...
Cynthia G
Dec 2022 • 3 contributions
...The hotel is very clean, service is prompt, and the location is central to all things Playa Del Carmen...
Maly_TX
Dec 2022 • 2 contributions
...The rooms are pristine, the service is exceptional and the location is the best...
Fred K
Nov 2022 • 4 contributions
This property is in the ideal location, steps away from the shopping and restaurants on 5th Avenue...
mendozascriptor
Nov 2022 • 1 contribution
...The location is ideal, the food is excellent, and staff is awesome...
Patrick Dolan
Oct 2022 • 8 contributions
Overall a nice hotel, great location, clean room...
DCC
Sep 2022 • 59 contributions
The hotel has a nice location to the tourist area and the hotel aesthetic is nice...
Christina R
Sep 2022 • 2 contributions
Good location, our view was nice as well with the pool and ocean view, and super close to fifth avenue...
bhj4072
Sep 2022 • 1 contribution
...My wife and I found it to be in a great location...

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Atmosphere

Lively

The hotel's atmosphere is lively with loud music often playing into the night. The rooms are modern and well-appointed with great views.

TechMasta
Jun 2023 • 1 contribution
...It’s located right near the speakers of every club in town...
kadinino
May 2023 • 11 contributions
...The noise from 5th Ave is blaring in the room until 3am each night...
breealittle
May 2023 • 1 contribution
...Same for the gym onsite, music is blasting with no way to turn it down...
Jenny S
Mar 2023 • 8 contributions
...We requested a quiet room but could still hear the club music so they graciously moved us to an upgraded room free or charge...
DefendtheFold
Mar 2023 • 2 contributions
...Music next door was bumping until 3am, and seaweed made the beach unuseable...
Maps44281312411
Mar 2023 • 4 contributions
...The pool was so fun and there were always dancers and DJ's with nice music...
LemDotEth
Mar 2023 • 1 contribution
I enjoyed my stay, 1 King w/ Balcony is a superb room, the entire faciliaty is modern and the gym is small but solid...
Meander561547
Feb 2023 • 2 contributions
...We had a small booth right in front of the DJ, with two beautiful and lovely dancers... She went the extra mile to look to see if they had balloons to decorate the booth , as I didn’t bring any, and there were pink and red, which was perfect... Thinking of how else to make the event special, they had big purple letters which we spelled “she said yes” and the staff came out holding it as a surprise with sparklers and shots of tequila...
Kayla C
Feb 2023 • 8 contributions
...Aside from the event, The Thompson is an amazing hotel I suggest for couples, groups of friends and anyone who wants to experience the city in a fun atmosphere...
Tatjana R
Jan 2023 • 6 contributions
...The only down side was the music coming off of 5th Ave went all night long, and it was decently muffled, but you could still hear it during the night...
Passenger609547
Jan 2023 • 1 contribution
...The music from acorss the way was making our walls vibrate...
Michael M
Jan 2023 • 329 contributions
...Lots of loud music and street activity until all hours (3:30am our last night there)...
Melissa P
Dec 2022 • 2 contributions
...That said, the music coming from establishments around the hotel is deafining. Earplugs and white noise cannot overcome the loud music surrounding the hotel... I wish I would have known before we came that music into the early hours of the morning would be such a problem... We were exhausted when we got home from our trip because the music kept us up well into the morning hours...
Cynthia G
Dec 2022 • 3 contributions
...The DJ lifts the mood with lively music...
nb424
Dec 2022 • 126 contributions
...But this place was half the price of the all inclusive resorts nearby and I definitely thought it was well worth it- well appointed modern rooms, great shower...
Fred K
Nov 2022 • 4 contributions
...Rooms are well appointed, with large bathrooms, oversized showers, separated commodes...
Travel Mom
Nov 2022 • 1 contribution
...Loudest music and partying until wee hours...
Montéle G
Oct 2022 • 1 contribution
Great property but the club/bar music was banging until 3am and the construction noise starts at 6am so hurt the sleep...
MIS999
Oct 2022 • 12 contributions
...Pick city view if you want quiet room or ocean view if u want loud party music all day. Our room was city so went to rooftop or sister beachfront hotel for music and drinks and very quiet room at night...
bhj4072
Sep 2022 • 1 contribution
...The pool area was really nice despite the costly cocktails. The only downside to this property is the music from the bars being pretty loud...

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Rooms

Spacious

Guests generally found the rooms to be clean, spacious, and comfortable, though several complained about inconsistent room temperatures and noise.

princessambergirl
Jul 2023 • 10 contributions
...However, our air conditioner was not working properly for the entire stay, our room was fairly uncomfortable temperature wise...
ritijain002
Jul 2023 • 1 contribution
...As for rooms, bath mats would be greatly appreciated. If the room is not getting cleaned, and water is to be provided as said, please provide them to the guests still...
TechMasta
Jun 2023 • 1 contribution
Very nice looking hotel, do not expect any sleep in it... They also have security guards who peer into your room all day and night on the 1st floor...
kadinino
May 2023 • 11 contributions
While the room and property is beautiful the view from the pool and room balcony is not pretty...
Jenny S
Mar 2023 • 8 contributions
...We usually book the El Taj but bc there was going to be a ton of seaweed we opted to stay at the Thompson hotel. We requested a quiet room but could still hear the club music so they graciously moved us to an upgraded room free or charge...
Maps44281312411
Mar 2023 • 4 contributions
...We came for our Honeymoon it immediately the front desk employees upgraded our room- such a nice gesture, especially when the hotel we took in Cancun a week before ignored the fact we are in an honeymoon so we are really thankful for this act... Beautiful and clean rooms Great breakfest!...
LemDotEth
Mar 2023 • 1 contribution
I enjoyed my stay, 1 King w/ Balcony is a superb room, the entire faciliaty is modern and the gym is small but solid...
phillip659
Feb 2023 • 1 contribution
...Depending on which room you get, you may not be able to sleep with all the street noise...
kateD6108SG
Feb 2023 • 2 contributions
...The staff of super sweet and so is housekeeping and the rooms are pretty nice... I think hotel can somewhat soundproof their rooms from the outside a little more...
isaacleicht
Feb 2023 • 1 contribution
...We did have a mold smell in the room, though...
SteveS
Jan 2023 • 7 contributions
...Rooms all appear to have similar ocean views...
OnAir585540
Jan 2023 • 1 contribution
We checked in and right away were upgraded to a room with a partial ocean view and breakfast included... Room service was served hot, and speedy...
Soroosh
Dec 2022 • 41 contributions
...The hotel felt safe, clean and the room was spacious. While the rooms don’t have an ocean view the location is very central to where you want to be if you like to experience nightlife... That being said there were some shortcomings that I would like to see prior to my next stay... (1) please disclose to your customers if they are going to be put in a smoking room; as a non smoker just being shoveled into a smoking room without knowing is not ok. (2) charging for the kpods… come on this is a luxury hotel- charge a little more if you have to but don’t nickel and dime the customer on this...
jorgereynajr
Dec 2022 • 1 contribution
...The door man is very prompt at making sure you are a guest and due to security asks for your room and name...
Ivan C
Nov 2022 • 9 contributions
...Be wary, The rooms were hot even with the thermostat all the way down to 65. We went during November 2022, I cannot imagine how hot the rooms get in the summer... I was there for an event and reserved multiple rooms... 6 of the rooms did not have air-conditioning that functioned as expected... One of our guests actually left the hotel for another hotel nearby since the rooms were so hot...
Fred K
Nov 2022 • 4 contributions
...Rooms are well appointed, with large bathrooms, oversized showers, separated commodes...
Patrick Dolan
Oct 2022 • 8 contributions
...Overall a nice hotel, great location, clean room. The room was a little warm at night - the temp was not consistent to what the thermostat was set at... Also the beverages in the refrigerator were luke warm - if you're going to have a fridge in the room it should be able to produce cold drinks...
Ursula H
Oct 2022 • 69 contributions
...We even booked their top suite so we could enjoy it and relax in it, but that never happened due to the noise level... They also don't give you any free water to drink in your room or free tea / coffee, which is pretty standard in all hotels... Very disappointing stay and unfortunately we will not be back to this hotel...
desdale b
Oct 2022
...But the last day we found out someone has been in our room while we gone and took some liquor and replaced it with water as if we wouldn’t notice...
Safari67207414044
Oct 2022 • 1 contribution
...We were told we were given one of the best rooms at check-in. The room was beautiful but the ads left out the fact that it is by far the noisiest hotel this world traveler has ever stayed in and there was no special festival, etc...

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Value

Pricey

Many travelers found the hotel's value questionable, with complaints about hidden fees, costly amenities, and poor service despite high prices. Some, however, found it affordable.

500local
Aug 2023 • 11 contributions
...They haven't reported anything back PLUS they haven't credited back the incidentals charge of more than $120 (we only spent about $30 in a very mediocre breakfast)... We even tip the lady who gave us the suitcases!... Stay far from this hotel until they change their management team...
enhayneswallace
Aug 2023 • 11 contributions
...It was livable, but for the price, seemed like the hotel should have had better infrastructure in that regard...
nava4955
Jul 2023 • 2 contributions
...Need to do a better job cleaning the pool during the day. Hot water was a major dissappointment...
kevsotokev
Mar 2023 • 1 contribution
I booked through Priceline and upon check in we come to find out that the funds that I had originally paid weren’t successfully sent over to Thompson so therefore… we had to PAY for the stay twice! I contested booking.com / Priceline and they informed me that we paid and that they’ll contact the hotel!... We had email confirmation along with receipts that we paid OVER $3,132.72!...
ChassTodd
Mar 2023 • 1 contribution
...I didn’t enjoy the umi restaurant (service drinks and food were horrible) so I wouldn’t recommend it...
Thomas M
Feb 2023 • 11 contributions
...The bar cocktails are downright bad, the food is generally served late/lukewarm/bad and in general for being called a "Beach House" has barely any beach seating...
isaacleicht
Feb 2023 • 1 contribution
...Also coffee at the hotel is poor quality and very overpriced so make alternate coffee plans if you are a drinker...
Meander561547
Feb 2023 • 2 contributions
...Patricia was super helpful, attentive and kind... It wasn’t busy, the ocean view is amazing, the packages are surprisingly affordable and include a bottle of alcohol, food, and a booth along with a tanning bed area in front...
serran090
Feb 2023 • 1 contribution
...Approximately $150 in hidden resort fees. Make sure you call and ask for all the extra fees...
Kchung24
Jan 2023 • 3 contributions
...I will not recommend this hotel because of the horrible service. There are plenty of hotels in the same area that are equally as nice for the same price, I suggest you look into those hotels in order to have a good vacation and not deal with the incompetent management at Thompson...
Passenger609547
Jan 2023 • 1 contribution
I wish I knew the noise would be so loud before booking here... Also, this hotel charges you for coffee in the room even though you pay so much to stay here...
Soroosh
Dec 2022 • 41 contributions
...Do yourself a favor and make time for the tequila tasting. (1) please disclose to your customers if they are going to be put in a smoking room; as a non smoker just being shoveled into a smoking room without knowing is not ok. (2) charging for the kpods… come on this is a luxury hotel- charge a little more if you have to but don’t nickel and dime the customer on this...
nb424
Dec 2022 • 126 contributions
...Very clubby vibe, but well located in town and since you have access to their sister beach house property, which is 5 min walk away, its a solid deal... But this place was half the price of the all inclusive resorts nearby and I definitely thought it was well worth it- well appointed modern rooms, great shower...
Travel Mom
Nov 2022 • 1 contribution
...I recommend everyone else staying a different hotel the staff is pleasant...
Patrick Dolan
Oct 2022 • 8 contributions
...Also the beverages in the refrigerator were luke warm - if you're going to have a fridge in the room it should be able to produce cold drinks...
marlonqcpht
Oct 2022 • 1 contribution
...Right in the center of 5th Avenue. I just wish the coffee inside room was free... Mini bar was a bit pricey considering the prices right outside the hotel...
Montéle G
Oct 2022 • 1 contribution
...Hotel took zero responsibility...
Ursula H
Oct 2022 • 69 contributions
...We couldn't sleep a wink there and had a terrible time... Very disappointing stay and unfortunately we will not be back to this hotel...
DCC
Sep 2022 • 59 contributions
...Since the room was so cold, I tried to go to the pool, however it's basically a dayclub with signs for an additional cost everywhere...
bhj4072
Sep 2022 • 1 contribution
...The pool area was really nice despite the costly cocktails... Jose is one of the waiters and his service was spectacular...

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Cleanliness

Pristine

Most guests praised the cleanliness of the hotel, although a few guests experienced issues with housekeeping services.

500local
Aug 2023 • 11 contributions
The room was good; clean and comfortable bed, good location...
ritijain002
Jul 2023 • 1 contribution
...As for rooms, bath mats would be greatly appreciated. If the room is not getting cleaned, and water is to be provided as said, please provide them to the guests still...
princessambergirl
Jul 2023 • 10 contributions
The hotel itself was beautiful, very clean staff were great! The pool was one of the best pools I've ever seen the room was nice and clean...
nava4955
Jul 2023 • 2 contributions
...Great location and the hotel is clean. Need to do a better job cleaning the pool during the day...
CocoDeb8
Jul 2023 • 3 contributions
Fairly well-kept, modern hotel with an excellent location on the beach and in relation to the centre...
raashang13
Jul 2023 • 1 contribution
This resort was the best that I've stayed in in years, perfect stay...
ssman212
Apr 2023 • 20 contributions
Excellent clean, large, modern, comfortable bright room with balcony...
Maps44281312411
Mar 2023 • 4 contributions
...Beautiful and clean rooms Great breakfest!...
kateD6108SG
Feb 2023 • 2 contributions
...The staff of super sweet and so is housekeeping and the rooms are pretty nice...
Kchung24
Jan 2023 • 3 contributions
...Housekeeper did not replace items (shampoo, body wash, towels, cups, utensils etc) after house keeping and I had to request 3 TIMES and it took over an hour for the staff to bring me towels...
Michael M
Jan 2023 • 329 contributions
...The property itself seems to be extremely well maintained, everything clean as a whistle...
nb424
Dec 2022 • 126 contributions
...But this place was half the price of the all inclusive resorts nearby and I definitely thought it was well worth it- well appointed modern rooms, great shower...
Cynthia G
Dec 2022 • 3 contributions
...The hotel is very clean, service is prompt, and the location is central to all things Playa Del Carmen...
Maly_TX
Dec 2022 • 2 contributions
...The rooms are pristine, the service is exceptional and the location is the best... We had a beautiful clean room with a great view form he balcony...
Soroosh
Dec 2022 • 41 contributions
...The hotel felt safe, clean and the room was spacious...
Fred K
Nov 2022 • 4 contributions
...Rooms are well appointed, with large bathrooms, oversized showers, separated commodes...
Joan J
Nov 2022 • 4 contributions
...In the middle the biggest party I have ever seen, is this little jewel of a hotel Spacious and clean built with all marble floors...
mendozascriptor
Nov 2022 • 1 contribution
...The hotel itself is clean, modern, and safe...
Montéle G
Oct 2022 • 1 contribution
...No signs and limited mopping/squeegying, we put towels down but after a while the staff removed them...
Safari67207414044
Oct 2022 • 1 contribution
...We were told we were given one of the best rooms at check-in... There were ear plugs on our night table upon check-in!!!...
TwinsMom109
Oct 2022 • 4 contributions
...The hotel was kept exceptionally clean and the staff was so attentive and so nice...
Patrick Dolan
Oct 2022 • 8 contributions
Overall a nice hotel, great location, clean room...
carlatoledo2022
Sep 2022 • 1 contribution
...It has a beautiful architecture, amazing views, plus it's very clean...
DCC
Sep 2022 • 59 contributions
...The room was large, well laid out, and clean...

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Noise level

Noisy

Many travelers complained about the high noise levels at the hotel, particularly at night due to nearby bars and clubs, disrupting their sleep.

princessambergirl
Jul 2023 • 10 contributions
...The noise at night from all of the bars and clubs that are located close to the hotel kept us up a lot at night. The noise was so loud you couldn't sleep and went on till three in the morning, I think this is a common complaint at this hotel... They do provide air plugs, the noise at the hotel at night and the air conditioner not working would be the two reasons why I don't stay at that hotel again...
ritijain002
Jul 2023 • 1 contribution
...I was amazed by how the noise level was well controlled seeing that my room faced the main 5th ave street...
kadinino
May 2023 • 11 contributions
...The noise from 5th Ave is blaring in the room until 3am each night...
breealittle
May 2023 • 1 contribution
...But beware there is quite a bit of evening noise...
DefendtheFold
Mar 2023 • 2 contributions
...However, it is in an area with lots of noise pollution and poor beaches...
kateD6108SG
Feb 2023 • 2 contributions
...My only issue was the noise because it was so close to everything. The noise from the clubs and restaurants outside at night and really affect your sleep so I recommend having earplugs...
phillip659
Feb 2023 • 1 contribution
...Depending on which room you get, you may not be able to sleep with all the street noise...
Thomas M
Feb 2023 • 11 contributions
Aside from this hotel having a ton of noise throughout the night from all the nearby bars/restaurant, this hotel needs a lot of improvements too...
Passenger609547
Jan 2023 • 1 contribution
I wish I knew the noise would be so loud before booking here...
Melissa P
Dec 2022 • 2 contributions
...Earplugs and white noise cannot overcome the loud music surrounding the hotel...
Ana W
Nov 2022 • 4 contributions
...Our room was 238 towards the back, we heard no noise and slept wonderful...
Montéle G
Oct 2022 • 1 contribution
Great property but the club/bar music was banging until 3am and the construction noise starts at 6am so hurt the sleep...
Ursula H
Oct 2022 • 69 contributions
...We even booked their top suite so we could enjoy it and relax in it, but that never happened due to the noise level...

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Service

Inconsistent

Guests generally praise the service, citing attentive, helpful, and friendly staff. However, some guests critiqued the service as neglectful, unreliable, and inconsistent.

enhayneswallace
Aug 2023 • 11 contributions
...We were told when we wanted the car, just to call down 10 min ahead, but when we did so, the person that answered didn't know what to do, so we had to just go down and wait in the lobby for the car for about 20 min...
ritijain002
Jul 2023 • 1 contribution
...If the room is not getting cleaned, and water is to be provided as said, please provide them to the guests still...
rudy832
May 2023 • 1 contribution
...We had been traveling for two full days before arriving and we’re greeted by one of the most helpful front desk ppl I’ve ever encountered (Stefan). He got us registered, and ready to go in record time...
Israel M
May 2023 • 11 contributions
...Staff was doing all they could, but hotel management offered nothing, not even an apology...
Jenny S
Mar 2023 • 8 contributions
...We requested a quiet room but could still hear the club music so they graciously moved us to an upgraded room free or charge...
Maps44281312411
Mar 2023 • 4 contributions
...We came for our Honeymoon it immediately the front desk employees upgraded our room- such a nice gesture, especially when the hotel we took in Cancun a week before ignored the fact we are in an honeymoon so we are really thankful for this act. The employees were very kind and helpful, this is soooo important!... PERFECT location (in the middle of the 5th ave where all the stores and restaurants) Thank you so much for such a fun stay, will definitely recommended others...
kevsotokev
Mar 2023 • 1 contribution
I booked through Priceline and upon check in we come to find out that the funds that I had originally paid weren’t successfully sent over to Thompson so therefore… we had to PAY for the stay twice! I contested booking.com / Priceline and they informed me that we paid and that they’ll contact the hotel!... Well it’s day 3 and the guy at the front desk didn’t even bother to get management!...
ChassTodd
Mar 2023 • 1 contribution
...I didn’t enjoy the umi restaurant (service drinks and food were horrible) so I wouldn’t recommend it...
Meander561547
Feb 2023 • 2 contributions
...The host Yesenia was really helpful and kind when booking. She went the extra mile to look to see if they had balloons to decorate the booth , as I didn’t bring any, and there were pink and red, which was perfect... She helped blow up the balloons to set up as well as Patricia, who was the main person assigned to us... Patricia was super helpful, attentive and kind... My sister was so touched she teared up and our mission to make her feel special was accomplished... The staff were all super nice, we were so pleased... They brought out champagne guns to shoot some in our mouths, poured champagne in our mouths, we were ready to party!...
Kchung24
Jan 2023 • 3 contributions
...Phone in room didn't work so I had to go down to the front desk to make requests. Housekeeper did not replace items (shampoo, body wash, towels, cups, utensils etc) after house keeping and I had to request 3 TIMES and it took over an hour for the staff to bring me towels... Staff didn't replace the cups and utensils as requested so I had to go to the rooftop restaurant to get it myself... The rooms are nice and the location is great but the service is HORRIBLE and is the worst hotel service I've ever had... I will not recommend this hotel because of the horrible service...
OnAir585540
Jan 2023 • 1 contribution
We checked in and right away were upgraded to a room with a partial ocean view and breakfast included. The check in and out process was seamless and efficient... We were exploring playa for our wedding venue next year and they assisted us in getting in touch with their event coordinator karla who was lovely and thorough... Room service was served hot, and speedy...
jorgereynajr
Dec 2022 • 1 contribution
Came to a have a relaxing time with friends and it was well worth it due to the hospitality and location of the hotel. The door man is very prompt at making sure you are a guest and due to security asks for your room and name...
Soroosh
Dec 2022 • 41 contributions
Overall I left this feeling valued as a customer... (1) please disclose to your customers if they are going to be put in a smoking room; as a non smoker just being shoveled into a smoking room without knowing is not ok. (2) charging for the kpods… come on this is a luxury hotel- charge a little more if you have to but don’t nickel and dime the customer on this...
abelvaladez
Dec 2022 • 1 contribution
Used to have good service, but no longer. Glassware and toiletries weren’t replenished even after contacting the front desk multiple times...
Kevin A
Dec 2022
...Above all, I want to acknowledge the very special attention of Leyser Díaz from security, who at all times made us feel at home, receiving us at the entrance with her great kindness, making her difference...
Robin K
Nov 2022 • 1 contribution
Best breakfast and customer service ever! The food was served super fast and the staff was very attentive...
Ivan C
Nov 2022 • 9 contributions
...We complained to the front desk about the temperature but nothing was done...
Ursula H
Oct 2022 • 69 contributions
...I wondered why they gave ear plugs on the night stand and when we arrived back to our room after dinner, we quickly realised why. They also don't give you any free water to drink in your room or free tea / coffee, which is pretty standard in all hotels...
sam_so_786
Oct 2022 • 1 contribution
this was a very enjoyable staying and had a wonderful time. the employees at this hotel give the best customer experience and service... I would recommend everyone to stay at this hotel... The check in process is smooth and the amenities are fabulous...
bhj4072
Sep 2022 • 1 contribution
...We had breakfast and cocktails here and loved every minute of it... Jose is one of the waiters and his service was spectacular... We finished the afternoon with a swim in the empty Beach House pool and enjoyed using a complimentary cabana...

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Amenities

Well-appointed

Guests appreciated the hotel's amenities, particularly the rooftop pool, views, and beach access. However, some guests were dissatisfied with the level of upkeep and replenishment of toiletries.

500local
Aug 2023 • 11 contributions
The room was good; clean and comfortable bed, good location... They haven't reported anything back PLUS they haven't credited back the incidentals charge of more than $120 (we only spent about $30 in a very mediocre breakfast)... We even tip the lady who gave us the suitcases!...
nava4955
Jul 2023 • 2 contributions
Overall the Hotel is located in a great place... Great location and the hotel is clean... Need to do a better job cleaning the pool during the day... Hot water was a major dissappointment...
TechMasta
Jun 2023 • 1 contribution
...It’s located right near the speakers of every club in town. There was a kids slide outside our rooms and all we heard was screaming and kids...
Jenny S
Mar 2023 • 8 contributions
...We requested a quiet room but could still hear the club music so they graciously moved us to an upgraded room free or charge...
280cl2023
Mar 2023 • 1 contribution
All staff are extremely friendly and helpful... The rooftop swimming pool is a unique amenity, it has an excellent view of the sea and there is also a DJ playing live music... The hotel is located in the city center... There are a lot of restaurants near the hotel, you can find a lot of good restaurants within five minutes...
Maps44281312411
Mar 2023 • 4 contributions
...We came for our Honeymoon it immediately the front desk employees upgraded our room- such a nice gesture, especially when the hotel we took in Cancun a week before ignored the fact we are in an honeymoon so we are really thankful for this act. The employees were very kind and helpful, this is soooo important!... The pool was so fun and there were always dancers and DJ's with nice music... The snacks in the pool was yummy in affordable prices... Beautiful and clean rooms Great breakfest!... PERFECT location (in the middle of the 5th ave where all the stores and restaurants) Thank you so much for such a fun stay, will definitely recommended others...
Meander561547
Feb 2023 • 2 contributions
...We had a small booth right in front of the DJ, with two beautiful and lovely dancers. The host Yesenia was really helpful and kind when booking... She went the extra mile to look to see if they had balloons to decorate the booth , as I didn’t bring any, and there were pink and red, which was perfect... Patricia was super helpful, attentive and kind... The staff were all super nice, we were so pleased... They brought out champagne guns to shoot some in our mouths, poured champagne in our mouths, we were ready to party!... It wasn’t busy, the ocean view is amazing, the packages are surprisingly affordable and include a bottle of alcohol, food, and a booth along with a tanning bed area in front...
Kayla C
Feb 2023 • 8 contributions
...She ensured the food, music, checkin, cabanas etc were all handled to perfection... Location is In the heart of Playa Del Carmen, amazing rooftop pool, security at night, and the food was exceptional!!... If you're looking for a low key, all inclusive beach vacation, this isn't the spot for you, but if you like to roam, experience the small city, nightlife, shopping and restaurants- this hotel makes it a 5/5 in my book...
Kchung24
Jan 2023 • 3 contributions
...Phone in room didn't work so I had to go down to the front desk to make requests. Housekeeper did not replace items (shampoo, body wash, towels, cups, utensils etc) after house keeping and I had to request 3 TIMES and it took over an hour for the staff to bring me towels... Staff didn't replace the cups and utensils as requested so I had to go to the rooftop restaurant to get it myself...
Michael M
Jan 2023 • 329 contributions
...Great suite, nice view of the ocean, helpful staff. The property itself seems to be extremely well maintained, everything clean as a whistle... Secondly, the hotel literature says there's a fitness center, but there isn't one on the property... Otherwise, the hotel is in the perfect place if you want to shop, drink, eat, and do all the other stuff people come to PdC to do...
Soroosh
Dec 2022 • 41 contributions
...The hotel felt safe, clean and the room was spacious. While the rooms don’t have an ocean view the location is very central to where you want to be if you like to experience nightlife... Do yourself a favor and make time for the tequila tasting... (1) please disclose to your customers if they are going to be put in a smoking room; as a non smoker just being shoveled into a smoking room without knowing is not ok. (2) charging for the kpods… come on this is a luxury hotel- charge a little more if you have to but don’t nickel and dime the customer on this...
abelvaladez
Dec 2022 • 1 contribution
...Glassware and toiletries weren’t replenished even after contacting the front desk multiple times...
nb424
Dec 2022 • 126 contributions
Its a strange, interesting building, sorta nondescript entrance but its a huge horseshoe overlooking the city, with rooftop pool/bar. Very clubby vibe, but well located in town and since you have access to their sister beach house property, which is 5 min walk away, its a solid deal... I think I'd choose the beach house given its proximity to water and more laid back feel, but I have no complaints about accommodations here... But this place was half the price of the all inclusive resorts nearby and I definitely thought it was well worth it- well appointed modern rooms, great shower... And if you want to drink/dance all night, you can do that Scene and never leave the building...
Emmanuel B
Nov 2022 • 1 contribution
...beautiful view, great food and attentive staff! They programmed events on the roof both nights that were fun and included a mix of hotel guests, travelers from other hotels and locals...
Fred K
Nov 2022 • 4 contributions
This property is in the ideal location, steps away from the shopping and restaurants on 5th Avenue. Rooms are well appointed, with large bathrooms, oversized showers, separated commodes... The rooftop is incredible with meandering pool, lounging chairs in shallow water, cabanas, 2 bars and 2 restaurants... Lovely views of the gulf and Cozumel... Staff in Cinco restaurant (Zaira, Lazaro, Emiliano, Chuc & Brenda are friendly and eager to please their guests...
Robin K
Nov 2022 • 1 contribution
Best breakfast and customer service ever! The food was served super fast and the staff was very attentive... We had the American breakfast, which was really good...
Joan J
Nov 2022 • 4 contributions
...In the middle the biggest party I have ever seen, is this little jewel of a hotel Spacious and clean built with all marble floors. The top floor is serpentine with 2 restaurants , a winding pool, and a great variety of places to sun... This hotel is 2 blocks from the beach and their sister hotel, Thompson Beach , which you are welcome to use...
Ursula H
Oct 2022 • 69 contributions
...I wondered why they gave ear plugs on the night stand and when we arrived back to our room after dinner, we quickly realised why. They also don't give you any free water to drink in your room or free tea / coffee, which is pretty standard in all hotels...
jrod4119
Oct 2022 • 1 contribution
...Clubs, upscale restaurants, mall, homemade street food and even the COCO Bongo is right there...
bhj4072
Sep 2022 • 1 contribution
...My wife and I found it to be in a great location... The pool area was really nice despite the costly cocktails... The best part of our stay was enjoying the Thompson Beach House which is a sister property... The next time we visit we will certainly be staying at The Beach House... We found it to be much quieter and have a really chill vibe and be beach side... We had breakfast and cocktails here and loved every minute of it... We also used the day beds that are overlooking the ocean and enjoyed a great lunch... We finished the afternoon with a swim in the empty Beach House pool and enjoyed using a complimentary cabana...

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THOMPSON PLAYA DEL CARMEN $149 ($̶4̶9̶5̶) - Updated 2023 Prices & Hotel Reviews - Riviera Maya, Mexico

Frequently Asked Questions about Thompson Playa Del Carmen

Which popular attractions are close to Thompson Playa Del Carmen?

Nearby attractions include Quinta Avenida (0.08 miles), Playacrawl (0.04 miles), and L'Ambassade (0.08 miles).

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What are some of the property amenities at Thompson Playa Del Carmen?

Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.

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Which room amenities are available at Thompson Playa Del Carmen?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

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What food & drink options are available at Thompson Playa Del Carmen?

Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.

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Is parking available at Thompson Playa Del Carmen?

Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.

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What are some restaurants close to Thompson Playa Del Carmen?

Conveniently located restaurants include Señor Frog's Playa del Carmen 5ta Av, Po Thai Restaurant, and Señor Frog's Playa del Carmen 5ta y 8va.

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Are there opportunities to exercise at Thompson Playa Del Carmen?

Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.

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Does Thompson Playa Del Carmen have airport transportation?

Yes, Thompson Playa Del Carmen offers airport transportation for guests. We recommend calling ahead to confirm details.

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Is Thompson Playa Del Carmen located near the city center?

Yes, it is 0.2 miles away from the center of Playa del Carmen.

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Are any cleaning services offered at Thompson Playa Del Carmen?

Yes, dry cleaning and laundry service are offered to guests.

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Are pets allowed at Thompson Playa Del Carmen?

Yes, pets are typically allowed, but it's always best to call ahead to confirm.

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Thompson Playa Del Carmen

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THOMPSON PLAYA DEL CARMEN $149 ($̶4̶9̶5̶) - Updated 2023 Prices & Hotel Reviews - Riviera Maya, Mexico