Thompson Playa Del Carmen
Calle 12 between 5ta Ave. Y 10 S/N, Playa del Carmen 77710 Mexico
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About
#84 of 355 hotels in Playa del Carmen
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.3
Travelers' Choice
Thompson Playa del Carmen Main House. Rise to alluring new heights at our adults-only luxury boutique hotel, Thompson Playa del Carmen Main House. Crowned by a spectacular signature rooftop playscape with 360-degree views, the hotel offers a block-long infinity pool, panoramic seascapes, two on-site restaurants, live DJs, a vibrant social scene, and luxury cabanas where you can kick back and soak in Mexican bohemian vibes. Ideally located on Quinta Avenida in central Playa del Carmen, you’re perfectly positioned to laze on sandy beaches, comb 22 blocks of premium shops, nosh on native delicacies, or explore a trove of iconic attractions, like ancient Mayan ruins. Define your own adventure and discover this cultural mecca from a luxurious Mexican oasis.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Paid private parking nearby
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Yoga classes
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Airport transportation
Meeting rooms
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
358Restaurantswithin 0.3 miles
74Attractionswithin 0.3 miles
Calle 12 between 5ta Ave. Y 10 S/N, Playa del Carmen 77710 Mexico
Name/address in local language
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Rental CarsSee rental cars from $9/day
1996Reviews108Q+A100Room tips
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The room was good; clean and comfortable bed, good location. However, we left our luggage with them for a few hours after we checked out to go snorkeling and the robbed us a selfie stick. We were so dissapointed because they just told us they would investigate the situation since someone had actually to open the bag in order to take out the selfie stick. They haven't reported anything back PLUS they haven't credited back the incidentals charge of more than $120 (we only spent about $30 in a very mediocre breakfast). I always choose Thompsons bc I love the style and I trust the brand but this experience has left us a very bad feeling. We even tip the lady who gave us the suitcases! Of course the self stick isn't expensive but the fact that they dare open our bags is awful. Stay far from this hotel until they change their management team. I am sure we aren't the first ones with this type of situation.…
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Don't have breakfast there. It is so overpriced and low quailty.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
This property is in the ideal location, steps away from the shopping and restaurants on 5th Avenue. Rooms are well appointed, with large bathrooms, oversized showers, separated commodes. Very comfy and quiet. The rooftop is incredible with meandering pool, lounging chairs in shallow water, cabanas, 2 bars and 2 restaurants. Lovely views of the gulf and Cozumel. 2nd time visitor. Staff in Cinco restaurant (Zaira, Lazaro, Emiliano, Chuc & Brenda are friendly and eager to please their guests. I highly recommend this property.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa Del Carmen
Responded Nov 11, 2022
Dear Fred K, Thank you for sharing such great compliments about Thompson Playa del Carmen facilities and location. We are happy to know that you were able to live the Thompson experience and you loved it. Zaira, Lazaro, Emiliano and Brenda, have been informed about your recognition to their outstanding job. All of them are a true example of the warm service we strive to provide everyday. We cannot wait to welcome you back for the third time to spoil you and make you feel at home again. Sincerely Nadia Bolaños Beach House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and myself finally took our first vacation of the year and stayed at the Thompson Playa Del Carmen hotel. There were pros/cons of the experience. If you rent a car or trying to drive to the hotel it can be difficult since it is on a street that is closed off to traffic. We called the hotel 3 times trying to figure out how to get to the hotel. The first two times the hotel/reservationist hung up on me. The third time the guest service manager informed us to go through the street and he would meet us outside. We get to the hotel and the room was ready. It was a king balcony suite and had free water bottles they replace daily, Wifi, and the room was very clean and comfortable. That night we wandered the area, there are so many restaurants, bars, clubs, stores, and things to do right outside the hotel doors. Great location! The hidden gem is the rooftop pool which is gigantic and beautiful. On weekends they have a dj at night and the pool stays open late. The bar staff was top notch and very friendly. Overall the drink prices and food prices were not that bad. The BIG problem came the next morning. Waking up and my partner and myself went on the balcony for morning coffee and plan the day. After figuring out what we wanted to do we went to open the balcony door and it was locked. Oh great, are cell phones are inside charging, there is a DND on the door, and we are on the second floor of the hotel. After about 20 minutes we saw a couple on the balcony below us and yelled down to them and told them we were stuck on our balcony. I'm so glad we saw them. Another 20 minutes goes past and all of a sudden the door to the room opens with the housekeeping department, engineering department, and mini bar. They were very apologetic and sorry about the situation. There was a loose screw in the door that caused it to lock behind us. Having worked in hotels for over 25 years as a VIP/Concierge Manager I wanted to make sure that the front desk was aware of the situation so nobody else had to experience being locked out of their own room. We went down to the front desk and this is where the situation took a turn for the worst. We explained the situation to the guest services manager and he ended up saying it was our fault for shutting the balcony door. Huh? How is it our fault for shutting the balcony door? Do you want the air conditioning to the room to just flow outside and also the fact the floors in the room are marble so we they get damp it becomes a slip n side. Trying to explain the situation to him was no use, he was set on saying it was our fault. At this point I was upset for the fact that I would have NEVER said that to a guest in all my years of hospitality. We left the hotel and decided to go on a search for breakfast. Getting about two blocks away the guest service manager comes running up the street behind us. He explained that he looked at the video footage (why is there footage on us on the balcony?!?) and was very apologetic about the situation. He invited us back to the hotel for breakfast on the room. We took his offer and the American breakfast was tasty and enjoyable. It may have been a language barrier that we had with the guest services manager and maybe he was not understanding what we were saying. But before accusing a guest I would hope that he would look into the situation first. Overall I would say the hotel was a great experience with beautiful views and very modern. They even had a Barbie box on the pool area. If you don't like loud music at night I would suggest requesting a room away from where the dj performs even though they do leave you ear plugs by the bed. …
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The location was great, but we arrived with a car, and getting to the hotel was a pain, having to drive down a pedestrian street, and cross another pedestrian street that was very busy (taking several minutes just to inch forward). We were told when we wanted the car, just to call down 10 min ahead, but when we did so, the person that answered didn't know what to do, so we had to just go down and wait in the lobby for the car for about 20 min. The location right on the beach was excellent, and we really enjoyed the patio area as well. However, the neighborhood was a bit more clubby than we expected, and because we're old farts, we ended up walking to the other end of Quinta Avenida (about 20 min walk) every night to get to an area that was more our style. The room was quite nice, with a great balcony. However, our air conditioning didn't work very well. The heat index outside was about 100 degrees F, and we couldn't get our first room below 85F. We were changed to a second room where we were able to get it to about 80. It was livable, but for the price, seemed like the hotel should have had better infrastructure in that regard. …
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
from the moment we arrive we got very good costomer service we cant ask for better ! its few stepss from the bech and they have grate taqila tasting daily we really love it the price was fair for the season !
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I thoroughky enjoyed my stay here. It is right by cocobanga which made it even more fun if I had decided to go there. I was amazed by how the noise level was well controlled seeing that my room faced the main 5th ave street. As for rooms, bath mats would be greatly appreciated. If the room is not getting cleaned, and water is to be provided as said, please provide them to the guests still.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Fairly well-kept, modern hotel with an excellent location on the beach and in relation to the centre. Very friendly staff and good service overall. Recommended for those who like nightlife, within walking distance of many restaurants. Excellent Asian restaurant at Thompson House.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This resort was the best that I've stayed in in years, perfect stay. I couldn't ask for anything more. Would highly recommend to anyone. Service was unbelievable as well. I can't wait to return on my next trip.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Overall the Hotel is located in a great place. Everything is walking distance. Great location and the hotel is clean. Need to do a better job cleaning the pool during the day. Hot water was a major dissappointment.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel itself was beautiful, very clean staff were great! The pool was one of the best pools I've ever seen the room was nice and clean. However, our air conditioner was not working properly for the entire stay, our room was fairly uncomfortable temperature wise. The noise at night from all of the bars and clubs that are located close to the hotel kept us up a lot at night. The noise was so loud you couldn't sleep and went on till three in the morning, I think this is a common complaint at this hotel. They do provide air plugs, the noise at the hotel at night and the air conditioner not working would be the two reasons why I don't stay at that hotel again
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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PRICE RANGE
$139 - $218 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
92
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Claim Your ListingTHOMPSON PLAYA DEL CARMEN $149 ($̶4̶9̶5̶) - Updated 2023 Prices & Hotel Reviews - Riviera Maya, Mexico
Frequently Asked Questions about Thompson Playa Del Carmen
Which popular attractions are close to Thompson Playa Del Carmen?
Nearby attractions include Quinta Avenida (0.08 miles), Playacrawl (0.04 miles), and L'Ambassade (0.08 miles).
What are some of the property amenities at Thompson Playa Del Carmen?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Thompson Playa Del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Thompson Playa Del Carmen?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Thompson Playa Del Carmen?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Thompson Playa Del Carmen?
Conveniently located restaurants include Señor Frog's Playa del Carmen 5ta Av, Po Thai Restaurant, and Harry's Prime Steakhouse & Raw Bar.
Are there opportunities to exercise at Thompson Playa Del Carmen?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Does Thompson Playa Del Carmen have airport transportation?
Yes, Thompson Playa Del Carmen offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Thompson Playa Del Carmen located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Thompson Playa Del Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Thompson Playa Del Carmen?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.