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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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7,649 Reviews from our TripAdvisor Community

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Showing 6,319: English reviews
UK
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Laguna villa suite is an amazing room with a beautiful balcony , jacuzzi, out of room shower very beautifully built in such a way that the shower room is attached but roofed by the main roof . Only Laguna clients can use Laguna pool access with private shaded bed and sun loungers. Butler service all day just amazing!!!!!!!!

Review collected in partnership with this hotel

Helpful?
Thank Tracy B
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Only two things good room and most staff walking & Transportation, food quality direction signs being informed what is available was terrible could not read food signs there was to much wrong to list.

Helpful?
2 Thank Robert P
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Robert P. thank you for sharing us your comments about your recent stay. However we do not have to much information about your experience to give you an answer to your concerns. We hope to get a second opportunity to show you how much have we improved. warm regards. More 

Old Bar, New South Wales, Australia
2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

We have been at the Grand sunset now for 7 days and leave tomorrow. I have never found such hospitable staff as Pedro and Margarita at the relax bar. They have gone out of their way to make our stay a memorable one. They are extremely attentive and observant aware at all times of your needs. My wife as I... More 

Helpful?
Thank Mark G
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Mark G. Thank you for sharing us your kind comments about your recent stay at Grand Sunset Princess. We are so glad to read your recent stay with us met your expectation and you enjoy our facilites and the kindness of our staff, we will definitely share your comments with janisse, pedro and margartia! Warm regards" More 

montreal
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We spent a week at this resort in September. There are some strong points but I do not recommend this resort. We booked with Sunwing and asked for 2 adjoining rooms which we did not get. The rooms were close to one another so it was not a big problem but it was still disappointing. The rooms themselves are okay.... More 

Helpful?
Thank jeeps_17
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear jeeps_17, Thank you for taking the time to share your feedback of your recent stay. We are however disappointed to hear that we did not meet your expectations. We hope that we will be able to welcome you back to the Resort in the future to show you how we are improve our service. Best Regards More 

Pittsburgh, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

best resort,I've ever been too.staff was wonderful.pleasant,happy and kind.platinium pool staff,outstanding.ali and isreal are excellent people,not because it's their job, because that is who they are, love them.spent 5 days as a trial run.would I return,hell yeah in a heart beat.i never go back to same resort two times.found my second home.try it you will agree.one petty complaint, transportation needs... More 

Helpful?
1 Thank billyd1951
Pilar O, Community Maager at Grand Sunset Princess All Suites Resort, responded to this review

Hola Bill, Dave & Debbie! Wow! We loved how in a few words you described the incredible experience you lived at Grand Riviera Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind... More 

Level Contributor
104 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

First time visiting Playa Del Carmen for a reunion for 4 friends who now live in different states. It was a great vacation & the all inclusive was a great way to go. All of our experiences were pretty great & we were pleasantly surprised how smooth things went. I was in charge of the details & had upgraded to... More 

Helpful?
1 Thank Dreijunge
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

hola Dreijunge! Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. we will definitely share your comments with Laura, Gonzalo & Sergio. Warm regards More 

Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I got married at sunset princess resort a couple years ago and it was a clean resort, fun, and had great service. Myself nor any of my guests had any issues. In regards to my wedding, everything was perfect. We had an amazing wedding coordinator Guillermo Sierra. He went above and beyond to make my day special and exactly what... More 

Helpful?
2 Thank amanda1605
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Thank you for choosing us as your wedding destination! It is wonderful to read that Grand Sunset Princess met and exceeded your expectations. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. warm regards More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Staff are great and so are the rooms. I have been their twice, once with couples and once with children. This resort was great for both trips. The family section is so great for children. Only 1 complaint was a restaurant I went to but unfortunately I cannot remember the name. I think the Japanese. It wasn't bad just not... More 

Helpful?
Thank Tiffany B
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Tiffany B, Thank you for your loyalty and thank you for sharing your kind words with the TripAdvivor readers. We would take your comments of our asian restuarant as a improvement tip in order to make the princess experience an even better one. warm regards More 

Alix, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is amazing. I don't know how anyone can have anything bad to say. The grounds are impeccable - I can't believe people are complaining about walking. Every walk is gorgeous (and how out of shape are you? honestly). The food is good. The buffets are huge and lots of variety. Most of the restaurants are very yummy too.... More 

Helpful?
2 Thank Kassia H
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Kassia H, We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services. We have talked to the hotel management in order to keep improving. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. warm regards More 

Brampton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I returned from Grand Sunset Princess yesterday. My husband and I traveled there for our one year wedding anniversary. I must say, the reviews that I read on here were very mixed, and I was worried about my choice of resort. I will try and break it down to the best of my ability: Check In: Check in overall was... More 

Helpful?
3 Thank Rhiannon P
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Rhiannon P. Thank you for sharing us your kind words, we are so glad to read our hotel met your expectations with our facilities and services. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Free Parking

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $164 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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