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Grand Sunset Princess All Suites Resort

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7,869 Reviews from our TripAdvisor Community

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Showing 6,486: English reviews
Reviewed yesterday NEW

Great place to have fun and/or relax. The buffet was not good at all. Of course the a la carte food was good. But the menu at the Chill Out (cost extra) was amazing! The staff was awesome, we had our favorites of course that we tipped well, but we were always greeted warmly wherever we went. Our room was...

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Helpful?
1Thank Damon T
Lake Louise, Canada
Reviewed yesterday NEW

We stayed at this awesome resort for 9 glorious nights this november / december. Our room was amazing, the staff were incredible, the food was fantastic and the beach was absolutely perfect! Our suite was close to the beach and a lovely walk to the main resort building. The landscaping is unbelievable. We were blown away by the amount of...

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Thank rachelle1820
Reviewed yesterday NEW

Me and my husband made a reservation for this hotel, when we arrived we were told that they don't have a room for us and they sent us over to the Platinum hotel which was only two years old, and was in higher ranking(which I didn't mind). In four days we went back to Grand Riviera Princess to call our...

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1Thank Nadya H
Reviewed 2 days ago NEW

Beautiful place, makes you feel like you are in paradise. Except when you eat, hard to get food at odd times and just not very good. Parts of the buffet were great, such as breads, salads, fruit and desserts, but meat not so much. Restaurants are good if you can get reservations. We loved the appetizers and the desserts but...

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1Thank Cassie M
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Cassie M, First of all, thank you for choosing Grand Sunset Princess as your holiday destination. We are sorry to read that you did not enjoy our culinary offerings at the resort. Please know that for us one of the main goals is to work on a daily basis to constantly improve our services and guest satisfaction; thus your...

Lawrenceburg, Indiana
Reviewed 2 days ago NEW

The room and grounds were amazing. The food was cold most of the time. Too hard to get a reservation for a large group to eat at the special restaurants. The sports bar never had their full menu.. Only the appetizers were available.

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Helpful?
Thank Kim G
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Kim G. Thank you for choosing Grand Sunset Princess as your holiday destination. We are really disappointed to read our gastronomic offer didn't met your expectations. we will use your comment to keep improving our services and gastronomic offer. regards.

Delaware, Ohio
Reviewed 2 days ago NEW

This was nothing less than a fabulous vacation! It was truly relaxing. The water was cold but the sun was warm and the drinks were free flowing. It was the best vacation we have ever taken...EVER!!!! We will be back!!!! SOON!!!!!

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Helpful?
Thank KMF2157
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Thank you KMF2157 for choosing us as your holiday destination, we would love to host you again and offer you an even better experience at your home away home: Grand Sunset Princess. warm regards,

Bolton, Canada
Reviewed 3 days ago NEW

There for a family wedding, very nice resort and well staffed. Good food in restaurants , could use more variety of snack food around the pools, and better quality alcohol at bars. Nice beach but not great for swimming, lots of rocks to watch for.

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Helpful?
Thank rickmck99
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Rick: Thank you so much for taking the time to leave us your review on your recent experience. We have taken all your feedback on board and this will be used constructively to perfect our Grand Sunset Princess experience. Your comments have been addressed and I can assure you, that the proper improvements will be made. Receive our best...

Ottawa, Ontario
Reviewed 3 days ago NEW

Resort in itself was beautiful and clean, very large so not for those whom do not do lots of walking. We had our iPad stolen by the cleaning staff which changed our minds on the resort. Too bad for the bad experience.

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3Thank Heather S
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Heather: Thank you so much for taking the time to leave us your feedback on your recent stay at Grand Sunset Princess. I truly regret the inconveniences you had during their stay. We are always worried about our guest’s well-being and strive to make holidays at our property, a delightful experience. We are surprised and concern about your comments...

New Haven, Connecticut
Reviewed 3 days ago NEW

Resort is beautiful, staff is friendly. We upgraded to Platinum and enjoyed being close to the beach and the private bar and quiet pool was very nice. We thought Platinum status allowed us to reserve specialty restaurants for the 5 nights we were there, but were told that all restaurants were full. We ended up only having reservations for two...

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Helpful?
Thank Sheila F
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Sheila: We are delighted to read, that we were up to par to your standards at Grand Sunset Princess. We thank you for your feedback, which shall serve as a further source of inspiration for us, to achieve higher standards of hospitality excellence. Regarding to the restaurant reservations, we apologize because, you can only enjoy two of our specialty...

Reviewed 4 days ago NEW

My sister, two oldest nieces, and myself were on our cousin's Destination Wedding and we were extremely satisfied with the hotel itself. I've never been on a resort this freaking HUGE, so if you like smaller hotels you may want to stay away from this one, but if size doesn't bother you, definitely check this one out! The swim outs...

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Helpful?
Thank Christopher H
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Christopher: We are absolutely delighted to read that you enjoyed your stay at Grand Sunset Princess, and appreciate your feedback. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $172 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travelers.
889 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Eat at the sports bar!!”
 of 5 bubbles damont450, yesterday | Read review
“If you want closer beach access you'll be farther from the main lodge”
 of 5 bubbles rachelle1820, yesterday | Read review
“I wish the room service was included in the all inclusive price. ”
 of 5 bubbles , 2 days ago | Read review
“Platinum Suite but request a top floor ocean facing or your stuck looking at construction”
 of 5 bubbles WildermereBeach, 4 days ago | Read review
“away from entertainment”
 of 5 bubbles traveler02368, 4 days ago | Read review
5 of 5
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