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12/4/2017 12/5/2017
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    Grand Sunset Princess All Suites Resort

    Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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    12/4/2017 12/5/2017
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    Savings alert: 11% below average rate

    The price you found is 11% lower than this hotel's average rate of $202/night.

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    $180
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    Traveler (9991)
    Pool & Beach (2131)
    Room & Suite (1646)
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    Overview
    • Excellent46%
    • Very good31%
    • Average13%
    • Poor6%
    • Terrible4%
    Travelers talk about
    “sports bar” (800 reviews)
    “fondue” (507 reviews)
    “sunset side” (380 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    5.0 Star Hotel
    All hotel details
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    Write a Review
    Reviews (9,098)
    Traveler rating
    Traveler type
    Time of year
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    1 - 5 of 7,480 reviews

    Reviewed 2 days ago

    Hotel did not honor our booking. Paid for Riviera section, placed in Sunset right beside the pool that was being prepared. When speaking with concergie were told sorry no rooms on Riviera side. Buyer beware, also bothered everyday by employees trying to sell Royal Holiday...More

    Review collected in partnership with this hotel
    1  Thank clrStCatharines
    Response from Princess_RivieraMaya, Community manager at Grand Sunset Princess All Suites ResortResponded yesterday

    Dear clrStCatharines Whether it's Sunset or Riviera side we guarantee that your vacation will be amazing, the service, the attention, the beautiful gardens, the huge and numerous pools you can use them no matter which side you are on. The repairs and maintenance of our...More

    Reviewed 2 days ago

    The resort itself was very nice, the pools are great, the bar staff was a bit slow, the food was not great (But I am married to a chef) how many hot dogs can one eat? The snack menu needs to be updated with better...More

    Review collected in partnership with this hotel
    Thank moloney97
    Response from Princess_RivieraMaya, Community manager at Grand Sunset Princess All Suites ResortResponded yesterday

    Dear moloney97. There is no better combination than a hot day, drinks, pool and no cooking. I am very happy to know that you enjoyed your vacation and that we met your expectations, although in food it is difficult to compete with your personal chef....More

    Reviewed 3 days ago

    We just spent another week at this all inclusive resort near Play Del Carmen in the Riviera Maya Mexico from November 9th to 16th. It was our first time back to this particular hotel since January of 2011. They have made some upgrades to the...More

    4  Thank Chris K
    Response from Princess_RivieraMaya, Community manager at Grand Sunset Princess All Suites ResortResponded yesterday

    Dear Chris K We loved your detailed review on your recent stay, thank you so much enjoy your vacation and the service we offer at Princess. What a pity that you are allergic to seafood, but for the next I can recommend that you ask...More

    Reviewed 3 days ago

    My husband and I stayed the week of September 16-23. This resort is big and expect a lot of walking, For us we loved walking the grounds, If you have issues walking I can see this resort may be difficult. They do have shuttles to...More

    1  Thank chicagosugar
    Response from Princess_RivieraMaya, Community manager at Grand Sunset Princess All Suites ResortResponded yesterday

    Dear chicagosugar We like to create unforgettable experiences, that our guests are fascinated with the attention, the service, the spectacular areas, the numerous swimming pools, the delicious food and especially the great experience that is coming to Grand Sunset Princess. And that we have not...More

    Reviewed 3 days ago

    Stayed nov. 12-19. Overall hotel was clean and contemporary looking. However they need to clean bird droppings on the top of the railings where we stayed in the Platinum area. Also, there are several leaks throughout the building and they had to lay towels down...More

    Thank ac1032017
    Response from Princess_RivieraMaya, Community manager at Grand Sunset Princess All Suites ResortResponded yesterday

    Dear ac1032017. What a pleasure to know your experience in this vacation and that above all has been as memorable and good as you count. For us it is very important that our guests are in an environment of attention, pleasure and fun. We will...More

    Fairmont Mayakoba
    4,217 reviews
    #11 of 212 hotels in Playa del Carmen
    1.2 mi
     
    Grand Velas Riviera Maya
    3,291 reviews
    #3 of 212 hotels in Playa del Carmen
    0.6 mi
     
    Sandos Caracol Eco Resort
    13,035 reviews
    #83 of 212 hotels in Playa del Carmen
    0.7 mi
     
    Petit Lafitte
    1,581 reviews
    #7 of 212 hotels in Playa del Carmen
    0.4 mi
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Free Internet
    • Free Parking
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • $186 - $491 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #29 Green Hotel in Playa del Carmen
    • #42 Top resorts Hotel in Playa del Carmen
    • #47 Luxury Hotel in Playa del Carmen
    • #53 On the Beach Hotel in Playa del Carmen
    • #58 Romantic Hotel in Playa del Carmen
    • #66 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 674
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com and TripOnline SA so you can book your Grand Sunset Princess All Suites Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Grand Sunset Princess All Hotel Playa Del Carmen ,
    • Grand Sunset Princess All Suites Resort And Spa ,
    • Grand Sunset Princess Hotel ,
    • Grand Sunset Princess Review ,
    • Grand Sunset Princess Mexico ,
    • Grand Sunset Princess Resort ,
    • Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveler (9991)
    Pool & Beach (2131)
    Room & Suite (1646)
    Dining (607)
    Hotel & Grounds (5574)
    Bathroom (195)
    Family and Play Areas (82)
    Business Center & Event Rooms (47)
    Nearby
    Sponsored by:
    Sandos Caracol Eco Resort
    13,035 reviews
    .72 miles away
     
    Grand Velas Riviera Maya
    3,291 reviews
    .60 miles away
     
    Petit Lafitte
    1,581 reviews
    .39 miles away
     
    Fairmont Mayakoba
    4,217 reviews
    1.16 miles away
     
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    Ask a question
    Questions & Answers
    Sayulitasummers
    November 21, 2017|
    Answer
    Response from Princess_RivieraMaya | Property representative |
    Hello Sayulitasummers. I give you the concierge email, but remember that we can not assure the room number is subject to availability. p l a t i n u m . r i v i e r a @ p r i n c e s s - h o t e l s . c o m
    1
    Vote
    Google Translation
    Review-mb
    November 20, 2017|
    Answer
    Response from Princess_RivieraMaya | Property representative |
    Hello Review-mb The Sunset & Riviera swimout rooms can only be booked if the children are over 13 years old, in order to have a swimout room with a small child the reservation must be for Family Club Princess since they... More
    0
    Votes
    Google Translation
    Room Tips
    "upper floors are quieter"
    Read review
    "Top floor is ideal if you don't mind climbing stairs"
    Read review
    "ask for swim outs or upgrade when you get there"
    Read review
    "Take the room with two Jacuzzi's!"
    Read review
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