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Grand Sunset Princess All Suites Resort

Certificate of Excellence
Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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7,442 Reviews from our TripAdvisor Community

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Showing 6,169: English reviews
Athens, Greece
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I would definitely suggest that you should try it! There were so many activities to and special events for your entertainment. There are spider monkeys and iguanas wondering in the gardens. Huge variety of dishes to choose from and comfortable rooms.

Review collected in partnership with this hotel

Helpful?
2 Thank newsmediaonline
Toronto, Ontario
1 review
5 of 5 stars Reviewed 3 days ago NEW

The entertainment is not properly displayed. It's really good entertainment the theatre is not visible and advertised. It took us a few days the first time to find the theatre, They need a nice big display to show the guest what's happening each day. What they have now is not noticable.

Review collected in partnership with this hotel

Helpful?
Thank annamG4166CG
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear annamG4166CG Thank you for choosing Grand Sunset Princess as your holiday destination. We have already take noted , be assured that we will share your comments with the entertainment manager in order to improve our service. See you soon!! Saludos desde Riviera Maya!!! More 

Indianapolis, Indiana
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This was my 3rd stay at the Grand Sunset Princess, and it's done nothing but get better! The resort is spotless and lush with perfectly manicured tropical plants and flowers. All staff were extremely helpful and polite. We had a pool-access suite and it was amazing to swim out our back door and lay out on private built-in loungers. The... More 

Helpful?
2 Thank julierobertsm
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear julierobertsm Wow! Amazing your 3rd stay with us !!! Thank you for taking the time to share your feedback of your recent stay. In Princess our main goal is that you have a great vacation and make you feel comfortable and we’re glad to read we meet your expectations We hope that we will be able to welcome you... More 

Novato, California
1 review
4 of 5 stars Reviewed 5 days ago NEW

The person who treated us like family and friends was you bartender Rolando who works in the sports bar and bar next to Mama Mia. Rolando was helpful with info and made drinks that I didn't know existed. Keep your eyes on this guy he is great. He is truly management material for all your bars. I tried to find... More 

Review collected in partnership with this hotel

Helpful?
Thank Ramon A
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Ramon A We appreciate your sincere and constructive comments, we are glad you liked our facilities and service, we will definitely share your comments with Ricardo. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure and we would love to have a second opportunity to... More 

Walkersville, Maryland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my 2nd time at this resort in 10 months. I can't say enough good things about the resort. The most important is the customer service. These folks truly put the customer in customer service. They work long hours to cater to us and smile all day. Also you do not see them with their damn cellphones out texting... More 

Helpful?
1 Thank Darrell S
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Darrell S Thank you for posting your feedback about your recent stay with us. We are so glad that our hotel, services and the attention from our staff, met your overall expectations. Reviews like yours serve to motivate us even more and improve ourselves every day. We will be delighted to welcome you back in the near future. Saludos... More 

Ohio City, Ohio
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was my 19th All Inclusive. My wife,10 year old son and I visited this location July 9th thru July 16th. The resort is large. The following is my views of different areas. The grounds: Very clean and well kept. The beach and ocean: Beautiful. There are rocks in the ocean. You can find locations that are sand but you... More 

Helpful?
2 Thank Jym F
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Jym F Thanks for taking the time to write your opinion, we have carefully noted each point you mentioned and will share it internally. We take our guest´s opinions very serious. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvement. We... More 

Hamilton, Ontario
1 review
5 of 5 stars Reviewed 5 days ago NEW

My husband and I travelled here for our honeymoon- my third time in Mexico his first! We had the delux junior swim out suite and it was absolutely perfect! I wouldn't have even upgraded to the platinum for free. The grounds were beautiful and the staff who looked after it were always working hard from dusk to dawn to ensure... More 

Review collected in partnership with this hotel

Helpful?
Thank 28kelsiw
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear 28kelsiw Thank you for share your comment with all the TripAdvisor readers. In Princess our main goal is that you have a great vacation and make you feel comfortable and we’re glad to read we meet your expectations and we are glad to read we made it in your recent stay We look forward to welcome you soon for... More 

Wappingers Falls, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We visited the Grand Sunset Princess for the 3rd time as a large group. We had another great time although this time seemed a bit more difficult to obtain a restaurant reservation. I'm assuming that this was a result of the large amount of people at the resort this trip. In all we were not disappointed and also were very... More 

Review collected in partnership with this hotel

Helpful?
1 Thank beachbound2011
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear beachbound2011 Thank you for posting your feedback about your 3rd time with us. We are so glad that our hotel, services and the attention from our staff, met your overall expectations. Reviews like yours serve to motivate us even more and improve ourselves every day. We will be delighted to welcome you back in the near future. More 

Columbus, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

To give some perspective, we have traveled to Mexico 5 times and always try a new resort - have been to Cancun, Riviera Maya and Akumal/Playa area. There were 9 of us going this time (5 adults, 4 kids). We read both good and bad reviews of the resort, so weren't sure what to expect. When we 1st arrived, we... More 

Helpful?
1 Thank JennaB0503
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear JennaB0503 Thank you for sharing your honest review with TripAdvisor readers We have carefully noted each point you mentioned and will share it internally. We take our guest´s opinions very serious. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvement. We... More 

Adena, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After reading some negative reviews, we were very apprehensive about our stay. We enjoyed every day that we were there. The buffet was great. We also ate at Miso's and the steakhouse. Both were excellent! We stayed in the junior suites, which was furthest from the beach, and we didn't mind the walk at all. We were on the side... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Amy T
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Amy T We are thrilled to know you had such an amazing experience! Thank you for choosing Grand Sunset Princess. We are very proud of the service you received from our staff and your opinion regarding our grounds and facilities. We will love to host you again in the near future, Warm regards, More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Room Service
  • Free Parking
  • Business Center with Internet Access

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $158 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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