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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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8,036 Reviews from our TripAdvisor Community

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Showing 6,625: English reviews
Fostoria, Ohio
Reviewed 2 days ago NEW

2nd time for my husband and I at this resort. As a surprise for him, I upgraded us to the Villas for this trip. I cannot tell you how spoiled we felt for that week! The concierge staff for the Villas, Dario and Carlos, we're extremely helpful. Always willing to answer our questions, book us dinner reservations or just stop...

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Thank Longbc3
Reviewed 2 days ago NEW

First off, sorry for spelling mistakes, just wanted to get this review out there ... I have stayed at the platinum, villa lagunas, Jr delux, and now family area. This time stayed in family area, which was formerly the yucatan adult only. Myself, wife and 6 kids, young adults to 8 year old. Family area and kids club are great....

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Thank Chris D
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Chris D, Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. We have carefully noted each point you mentioned and will share it internally. We take our guest´s opinions very serious. Feedback...

Regina Beach, Canada
Reviewed 2 days ago NEWvia mobile

The grounds are immaculate, lush and diverse. The staff in all areas are friendly and helpful! The restaurants include yummy buffets, fine dining and bar food options. Swimming in the ocean from a beautiful well tended beach included life guards. The non motorized water sports were included and readily available with a good selection of kayaks, catamarans and paddle boards....

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1Thank sunnyrga
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear sunnyrga, Thank you for taking the time to share your feedback of your recent stay. In Princess our main goal is that you have a great vacation and make you feel comfortable and we’re glad to read we meet your expectations We hope that we will be able to welcome you back to the Resort in the future to...

Middletown, New Jersey
Reviewed 3 days ago NEW

I have just booked another family vacation for June at Grand Sunset Princess Resort, which will now be our 8th or 9th year in a row to this beautiful resort. Each year we add on family members and this year is no different... this year will be approx. 20 family members. We always have such a fabulous time, the employees...

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Thank alio682000
Palatine, Illinois
Reviewed 3 days ago NEW

This was my first time visiting Mexico and doing an all-inclusive. I thought I'd mention that first since my review may be biased. I went with my mom and sister as a family/friends girls trip. Additionally, I had paid for a junior suite which seemed to affect the overall services provided and quality of customer services. Here is a brief...

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4Thank Nina B
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Thank you Nina B, for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. We have carefully noted each point you mentioned and will share it internally. We take our guest´s opinions very serious. Feedback is...

Innisfail, Canada
Reviewed 3 days ago NEW

Our first time at this resort, we are however seasoned Mexico visitors. This resort is very large and quite confusing at first. We booked with Grand Sunset yet ended up staying in the Grand Riviera. This is not a complaint as much nicer portion, just was not explained very well to us on check in. We had a swim-up room...

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2Thank globug5
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Thank you globug5, for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We will send your comment to our friends and their bosses, they will be honored with your...

Pittsburgh, Pennsylvania
Reviewed 3 days ago NEW

We stayed here for a week with friends and family. Everyone had a great time! The food and service was very good. We especially liked the Tequila pool bar. The bartenders, Roberto Clemente (Yes that was his real name) and Freddy, were fantastic. They really made our pool time fun. We also enjoyed just hanging out in the lobby and...

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Helpful?
Thank Kevin H
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Kevin H, Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. All your comments have been passed to the manager of each area to take action on the matter. We hope that you will not hesitate to visit...

Midland, Canada
Reviewed 3 days ago NEW

My friend and I went January 7-14th. Yes the resort is huge but we really didn't mind walking. The resort grounds are absolutely beautiful and clean. Check in was quick and our room was very nice. There are many pools, we only swam at two, but usually hung around the main pool. The afternoon entertainment is fun with good music....

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Thank travelbug0423
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear travelbug0423, Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We will send your comment to our friends and their bosses, they will be honored with...

Reviewed 4 days ago NEW

Dear friends, We come a family 3 adults with my baby of 2 years and 4 months. I want to first make a complain of the small train driver then I will make an overall comments on the hotel. We went to the kids club and it was closed, people say that it was too late for baby to play...

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Helpful?
Thank Yu L
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Yu L, Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Sunset Princess experience. We have carefully noted each point you mentioned and will share it internally. We take our guest´s opinions very serious. Feedback...

Reviewed 4 days ago NEWvia mobile

We had lots of fun at Grand Sunset. We went with a group of friends. We enjoyed pool hopping and bar hopping in the day. We hung out with bartenders Rene and Airon at the pool bar and they were so much fun! They made delicious drinks I has never heard of before. Hugo and Garcia were also good. We...

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Helpful?
Thank Laurareviewsbylaura
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Laurareviewsbylaura, Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We will send your comment to our friends and their bosses, they will be honored with...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $174 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travelers.
970 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our upstairs Villa had an excellent view of the Villa Laguna area and was right next to one of the private entrances.”
 of 5 bubbles Longbc3, 2 days ago | Read review
“Family room with kids, Platinum for better service with kids, Laguna Villa adult only.”
 of 5 bubbles chrisdA4869FL, 2 days ago | Read review
“The swim out rooms are the way to go if your looking for semi quit to party central.”
 of 5 bubbles alio682000, 3 days ago | Read review
“We were in building six and had a great room with sun all day.”
 of 5 bubbles globug5, 3 days ago | Read review
“Just pay attention to their shuttle train driver”
 of 5 bubbles 858yul, 4 days ago | Read review
5 of 5
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