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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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7,572 Reviews from our TripAdvisor Community

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Showing 6,270: English reviews
North Las Vegas, Nevada
1 review
3 of 5 stars Reviewed yesterday NEW

Need more people at bars. Had to wait forever for a drink. Only one or 2 bartenders working hard, they were going as fast as they could. They need more help. Staff was very nice helpful and friendly. Wifi was off and on. They need to work on that.

Review collected in partnership with this hotel

Helpful?
Thank lasvfrankie
Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My guy and I went in March of 2016 and we had the dreamiest time. The hotel and everything about it was unreal. It was our first time in Mexico! We cannot wait to explore more of that beautiful country.

Helpful?
Thank Marissa T
Ottawa, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just returned from a 1 week stay at the Grand Sunset/Riviera Princess (August 14 -21). We travelled with Air Canada vacations and experienced no problems at all. Flight was on time and representatives were always helpful to answer any questions. Check in was brief and baggage was delivered to room while we went for lunch. Exchanging money at the desk... More 

Helpful?
1 Thank Feelix_1960
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Feelix_1960 On behalf of Grand Sunset Princess team, we would like to thank you for choosing our hotel as your holiday destination. We loved how in a few words you described the incredible experience you lived at Grand Sunset Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Christian, victor and the entertainment team were beyond amazing what they do at the hotel keeping you entertained you can find them the main pool.. Hugo on the main pool bar for cocktails Is top notch.. all the staff are friendly and couldn't do enough for you.. amazing place to visit definitely will be back soon..😊

Helpful?
Thank lucindaalexa
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear lucindaalexa Thank you for sharing with us the great vacation you got. It's always a pleasure to read this kind of comments of people who really have fun and enjoy the service that we love to give. We hope you can visit us soon again for another super vacation in Grand Sunset Princess. Our best regards. More 

Tampa, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my first time staying at this resort. I came with a group of friends and had a wonderful stay. The staff was very friendly and accommodating. I found the entire grounds to be kept very clean at all times. Our room was clean and nice although the mini bar was not working very well and it was not... More 

Helpful?
1 Thank eviesmith
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear eviesmith Thank you so much for sharing with all the Trip Advisor community your experience with us. It is a pleasure to read that your stay with us was pleasant and that you enjoyed most of the attractions in the hotel. My apologies for the problems you had have with the mini bar, we are taking notes about it... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

We were there just last week. This place was amazing. We stayed on the Princess Family Club Side. We were treated very well. Everyone there was friendly. We will definitely be back to this place. I don't know how they get bad reviews.I give this place a 2 thumbs up.

Helpful?
Thank Rudy M
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Rudy M Thank you for spent your last vacation with us. I'm glad to read that your vacations were pleasant and that you felt pampered for our staff. We will love if you and your family come to visit us soon. Receive our best regards from the Riviera Maya and Grand Sunset Princess. More 

Ashland, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

We came to this resort for the first time with our family of five. We had a wonderful time. The staff was wonderful and the food, entertainment and the site surpassed our expectations. Our young adult children enjoyed the disco and the setting made it easy to meet people. The beach was beautiful. We felt safe and were well taken... More 

Review collected in partnership with this hotel

Helpful?
Thank debbieportner
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear debbieportner, Wow! We loved how in a few words you described the incredible experience you lived at Grand Riviera Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the... More 

Chicago, Illinois
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a last minute switch for us due to the hurricane on the west coast so normally my homework would be done better but all in all no regrets on what we chose and here is why; Location - it's located by a pretty beach that unfortunately during our visit really didn't smell or look to good due to... More 

Helpful?
3 Thank Greg R
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Greg R, I am very glad to hear that you had such a positive impact on your stay. One major feature when staying at Grand Sunset Princess is our resort host service. We like to pamper our guests and provide a superior vacation experience. Concerning the food please know that we have very strict controls for hygiene, which are... More 

Pittsburgh, Pennsylvania, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Let me start by saying this is our fourth visit to GSP. We return here because of how beautiful this resort is, and the Platinum service was always amazing. This time we checked in, which was easy. When we got to our room we realized we were given two beds instead of one king size bed. We went back downstairs... More 

Helpful?
2 Thank Amy N
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Amy N, Please accept our apologies for not living up to your expectations this third visit. We would also want to thank you so much for the taking the time to write this review as it give us the opportunity to improve. We always try our best to fulfill guests’ room requests. However, if we cannot immediately, we always... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

We just got back from riviera maya cancun staying at the grand sunset princess PLATINUM SUITES AND VILLAS. Service on our side was great! Very relaxing and truly an amazing experience in paradise. The only complaint we had there was the poor shuttle train service to and from our platinum room. Very slow in the evenings and we had to... More 

Helpful?
Thank Ruby F
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Ruby. Thank you very much for choosing us as your destination during the last holiday. I'm glad to read that overall your stay with us was pleasant and you feel pampered with my partner's service. I'm ashamed for your comments of my partner in the shuttle, believe me we will be watching his behavior. Instead we will give your... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Free Parking

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $177 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#49 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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