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Grand Sunset Princess All Suites Resort

Bookit.com$187*
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Certificate of Excellence
GreenLeadersSilver level
06/14/2017 06/15/2017
1 room 2 adults 0 children
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Grand Sunset Princess All Suites Resort
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8,593 Reviews from our TripAdvisor Community

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Showing 7,095: English reviews
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Victoria, Canada
Reviewed yesterday NEW

Hi there my partner and i just got back from the Grand Sunset Princess What a wonderful experience we had, from the moment we arrived to the very end we felt that every T was crossed and every I dotted . Each staff was fun, personable, helpful and friendly. Every day our room was kept fresh and clean and was...

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Helpful?
Thank susangC9678WZ
Evergreen, Colorado, United States
Reviewed yesterday NEW

VERY well laid out, huge property. Yes, as others say >> much walking, but such nice surroundings in which to walk. Fun coatis, neighborly cats and interesting 'archeological characters' along the way help. The rooms - even the smallest Jr. Suite - is quite adequate, and satisfying. Clean, crisp bed linens. The housekeeping daily supplies were a bit off again,...

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Helpful?
Thank Nancy S
Davidsonville, Maryland
Reviewed yesterday NEW

Amazing time. Definitely take advantage of the dinner at the Chill Out. Super food and service. Freddie is the best bartender, ever! Having dinner there opens up the beach club to you. Lovely beach view and excellent chair side service from Ana and Co. The resort was crowded, but not a deterrent. A bit annoying that you have to make...

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Helpful?
Thank ski402017
Terre Haute, Indiana
Reviewed 3 days ago NEW

We have been so excited to have a friends trip and were even more excited that it was going to be spent in such a beautiful resort. When we walked in to the first room we were about knocked down by the smell of moldy, stuffy air, almost like a dirty fish tank. We tried to air it out but...

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Helpful?
2Thank fab412017
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear fab412017 Thank you for sharing your experience with the Trip Advisor Community regarding your recent visit to Grand Sunset Princess. I'm very surprised by your comments, We have carefully noted each point you mentioned and shared it with the different areas in order to improve, we take our guest's opinions very serious. Feedback is always important as it is...

Gibraltar
Reviewed 3 days ago NEW

Stayed from 10th May to 20th, traveled as a couple, was a bit apprehensive due to the amount of bad reviews and negative comments from previous travelers's on Tripadvisor. I must say i did not at anytime feel uncomfortable, or disappointed with the service or facilities within the resort, and actually was close to extending the the holiday for a...

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Helpful?
3Thank shino88
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear shino88 Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Sunset Princess Princess. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our...

Reviewed 4 days ago NEWvia mobile

I'm here now. And the staff here have been nothing but amazing! They're soooo friendly and helpful. Not once have I run into someone who wasn't happy to help or serve! Food is great! Resort is beautiful and huge! I would definitely recommend you visit this resort!

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Helpful?
3Thank Raven J
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Raven J We would like to thank you for choosing Grand Sunset Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate your comment. We are pleased to know you had a delightful stay with us and that we were able...

London, Canada
Reviewed 4 days ago NEW

It was a great vacation: Excellent food, beautiful weather, nice activities around, and people are very friendly. Thanks to workers @ buffet; and Morgan, Marcelo, Fabian, Luz Mary @ the bar; and Rosario @ the room: great service and attention to the customer. Although I know, Playa del Carmen is a touristic city, there is only one thing: prices on...

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Helpful?
Thank _jeremiasneirar
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear _jeremiasneirar Thank you for sharing your experience with the Trip Advisor Community regarding your recent visit to Grand Sunset Princess. We are absolutely delighted to read that you enjoyed all the facilities and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences...

Reviewed 4 days ago NEW

We really enjoyed our time. The hotel was very clean and the grounds were beautiful. The staff was excellent and helpful. The food was wonderful at the buffet and the ala carte restaurants. The only downside was the constant badgering by select staff to try and get us to sit through their "time share" type presentation. Other than their persistence,...

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1Thank barryandaudrey
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear barryandaudrey Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Sunset Princess Princess. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our...

Reviewed 4 days ago NEW

The resort was absolutely beautiful. The rooms were beautiful and well taken care of. I will say that the beds are ridiculously hard. There was nothing out of this world fantastic about the food but it was good. The service we received from everyone was great. The jaccuzzi tub in our room did not work but honestly, we didn't really...

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Helpful?
1Thank Samantha F
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Samantha F First of all, thank you for choosing Grand Sunset Princess as your holiday destination and for taking the time to share your kind comments. It is a great pleasure to read your feedback and see that we provided you with an exceptional hotel experience on your stay with us. Our aim is to impress each and every...

Reviewed 4 days ago NEW

**Long but helpful review guys- Where to begin?! We just returned last evening from a 6 day/5 nt stay at the Grand Sunset. We are still riding the emotional high of enjoying this amazing resort. To start, prior to booking I read countless reviews and while I was excited, I was worried we'd encounter some of the same negative experiences...

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Helpful?
1Thank Arielle S
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Arielle E Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Sunset Princess. We are absolutely delighted to read that you enjoyed your stay at the resort, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the...

Questions? Get answers from hotel staff and past guests. Ask a question

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Laguna Villa Suite (44)
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06/14/2017 06/15/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $178 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#30 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travelers.
1,182 questions
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Brooklyn, New York
over a year ago

See all questions (1182)

Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The Laguna Villa is nice and quiet .”
susangC9678WZ, yesterday | Read review
“Rooms near main area--unexpected convenience and peace.”
nancysZ1979YT, yesterday | Read review
“Although requested, not able to secure rooms close to our group.”
ski402017, yesterday | Read review
“ground floor balconies have no air movement”
fab412017, 3 days ago | Read review
“Long winded tips located at end of my review, always exceed 140 characters”
shino88, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$187* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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