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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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7,576 Reviews from our TripAdvisor Community

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Showing 6,273: English reviews
Bartonville, Illinois
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I will start by saying this is very beautiful resort. The beaches are picturesque. You must have shoes in the water, quite rocky! The wild life was everywhere... Reptiles, Coaties, and even a couple monkey's!! Now unfortunately we will not go back, for a couple reasons. Check in was a bit of a cluster, didn't seem very organized. We would... More 

Helpful?
1 Thank Melissa W
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

we went at the Grand Sunset Princess for my wedding on september 1 st of last year we brought 85 people with us the celebrate pros: 1- It is a beautiful hotel with beautiful grounds 2- it is a big hotel it is part of the Grand Riviera and th Grand Palladium 3 - We had a marvelous wedding planner... More 

Helpful?
Thank Valynsa P
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Valynsa P First of all, thank you for choosing Grand Sunset Princess as your wedding destination and for taking the time to share your kind comments with our Trip Advisor readers. Unfortunately Grand Palladium it isn't part of our hotel chain. Our sister hotel is Gran Platium Yucatán and Grand Riviera Princess. I truly regret the inconveniences you had... More 

toronto
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We just returned yesterday from the Grand Sunset Princess and had an absolutely fantastic time. I travelled with my daughter and her fiancé from August 17-24th. To begin, I would like to address the issue that we had at the airport in Toronto with Sunwing. For those of you looking for a review specific to the hotel... SCROLL DOWN :).... More 

Helpful?
2 Thank gotitched65
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear gotitched65 First of all I want to thank you for choosing us as your holiday destination. Sorry for the bad experience you had at the beginning of your trip. I love how you describe the incredible stay you had with us and how you felt pampered with our staff services. We do our very best to ensure our guests... More 

North Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Need more people at bars. Had to wait forever for a drink. Only one or 2 bartenders working hard, they were going as fast as they could. They need more help. Staff was very nice helpful and friendly. Wifi was off and on. They need to work on that.

Review collected in partnership with this hotel

Helpful?
1 Thank lasvfrankie
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear lasvfrankie On behalf of Grand Sunset Princess team, we would like to thank you for choosing our hotel as your holiday destination. We have carefully noted each point you mentioned in order to improve, we take our guest's opinions very serious. We would love to have a second opportunity to demonstrate you the high quality standards our brand is... More 

Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My guy and I went in March of 2016 and we had the dreamiest time. The hotel and everything about it was unreal. It was our first time in Mexico! We cannot wait to explore more of that beautiful country.

Helpful?
1 Thank Marissa T
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Marissa T Thank you for sharing with us and all the Trip Advisor Community your great experience in Grand Sunset Princess and in the Riviera Maya. We hope you keep us on mind for your next trip to México. Receive our best regards. More 

Ottawa, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just returned from a 1 week stay at the Grand Sunset/Riviera Princess (August 14 -21). We travelled with Air Canada vacations and experienced no problems at all. Flight was on time and representatives were always helpful to answer any questions. Check in was brief and baggage was delivered to room while we went for lunch. Exchanging money at the desk... More 

Helpful?
2 Thank Feelix_1960
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Feelix_1960 On behalf of Grand Sunset Princess team, we would like to thank you for choosing our hotel as your holiday destination. We loved how in a few words you described the incredible experience you lived at Grand Sunset Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive... More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Christian, victor and the entertainment team were beyond amazing what they do at the hotel keeping you entertained you can find them the main pool.. Hugo on the main pool bar for cocktails Is top notch.. all the staff are friendly and couldn't do enough for you.. amazing place to visit definitely will be back soon..😊

Helpful?
Thank lucindaalexa
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear lucindaalexa Thank you for sharing with us the great vacation you got. It's always a pleasure to read this kind of comments of people who really have fun and enjoy the service that we love to give. We hope you can visit us soon again for another super vacation in Grand Sunset Princess. Our best regards. More 

Tampa, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my first time staying at this resort. I came with a group of friends and had a wonderful stay. The staff was very friendly and accommodating. I found the entire grounds to be kept very clean at all times. Our room was clean and nice although the mini bar was not working very well and it was not... More 

Helpful?
1 Thank eviesmith
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear eviesmith Thank you so much for sharing with all the Trip Advisor community your experience with us. It is a pleasure to read that your stay with us was pleasant and that you enjoyed most of the attractions in the hotel. My apologies for the problems you had have with the mini bar, we are taking notes about it... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

We were there just last week. This place was amazing. We stayed on the Princess Family Club Side. We were treated very well. Everyone there was friendly. We will definitely be back to this place. I don't know how they get bad reviews.I give this place a 2 thumbs up.

Helpful?
Thank Rudy M
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Rudy M Thank you for spent your last vacation with us. I'm glad to read that your vacations were pleasant and that you felt pampered for our staff. We will love if you and your family come to visit us soon. Receive our best regards from the Riviera Maya and Grand Sunset Princess. More 

Ashland, Ohio
1 review
5 of 5 stars Reviewed 6 days ago NEW

We came to this resort for the first time with our family of five. We had a wonderful time. The staff was wonderful and the food, entertainment and the site surpassed our expectations. Our young adult children enjoyed the disco and the setting made it easy to meet people. The beach was beautiful. We felt safe and were well taken... More 

Review collected in partnership with this hotel

Helpful?
Thank debbieportner
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear debbieportner, Wow! We loved how in a few words you described the incredible experience you lived at Grand Riviera Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Free Parking

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $175 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#49 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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