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Overall we were very happy. The only negative for us related to booking the a la carte restaurants. Booking was up to three days in advance and it started at 2:00 pm daily for guests staying outside the Platinum rooms. Platinum guests were allowed to...More
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1 Thank seanhG2913PV
Response from Pilar O, Community manager at Grand Sunset Princess All Suites ResortResponded yesterday
Dear, "Family trip to Grand Sunset Princess".
Thank you for choosing Grand Sunset Princess. It is wonderful to know how much you enjoyed your stay in the resort! I have noted your comments and suggestions which I will constructively use to improve our services and...More
We stayed at the resort during the week of 7/10/17-7/17/17. Our first impression when we arrived, was WOW! The lobby and grounds of the resort are very clean and beautifully kept. There are beautiful areas throughout, perfect for beautiful/scenic photos. We never felt crowded in...More
1 Thank Jen W
Response from Pilar O, community manager at Grand Sunset Princess All Suites ResortResponded yesterday
Dear Jen W.
We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. Your generous comments have been conveyed to all of the mentioned especially to Francisco at the hotel which has...More
We visited this resort June 24-July 1 and traveled with 2 other families. Our friends were in the family section and we were in the Platinum section as we were not able to book a swim out room, we were told they sold out. The...More
3 Thank Tracy N
Response from Pilar O, Community manager. at Grand Sunset Princess All Suites ResortResponded 2 days ago
Dear Tracy N.
Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Sunset Princess. I’m very sorry to hear about your disappointing experience. We pride ourselves on providing guests with amazing and memorable vacations, offering...More
Dear Hotel Manager,
We are writing this review to express our disappointment with your care & attention. We arrived in your resort on 12th July and had our room cleaned for the 1st time on 13th. We left items of clothing in the room from...More
The resort is absolutely breathtaking! This was our first time to Playa and we're very pleased. The grounds are very well kept up. Everything was beautiful! From the palms and flowers to the birds, coati and iguanas. We had a suite with a swim up...More
3 Thank Monica E
Response from Pilar O, Community manager at Grand Sunset Princess All Suites ResortResponded 3 days ago
Dear Monica E,
Thank you for posting your feedback about your recent stay with us.
We are so glad that our hotel, services and the attention from our staff, met your overall expectations. We want you to know that we truly enjoy sharing our passion...More
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Fitness Center with Gym / Workout Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Things to do
Fitness Center with Gym / Workout Room
$191 - $472 (Based on Average Rates for a Standard Room)
#29 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
Non-Smoking Rooms ,
Number of rooms
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Yucatan Peninsula >
Quintana Roo >
Riviera Maya >
Playa del Carmen
Also Known As
Grand Sunset Princess All Suites Resort And Spa ,
Grand Sunset Princess All Hotel Playa Del Carmen ,
Grand Sunset Princess Hotel ,
Grand Sunset Princess Review ,
Grand Sunset Princess Mexico ,
Grand Sunset Princess Resort ,
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hello Sandie D,
They are our rooms swim out, yes you can upgrade to your arrival but we do not assure you a room of these due to the high occupancy of the hotel. If you have already made your reservation and would like to... More
Hello Sandie D,
They are our rooms swim out, yes you can upgrade to your arrival but we do not assure you a room of these due to the high occupancy of the hotel. If you have already made your reservation and would like to upgrade please write to the following email with your reservation details and the type of room you want.
r e c e p c i o n . r i v i e r a @ p r i n c e s s - h o t e l s . c o m
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"Family section seemed best for families but was the furthest away from the beach. Platinum section is closest..."