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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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7,569 Reviews from our TripAdvisor Community

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Showing 6,267: English reviews
Ottawa, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just returned from a 1 week stay at the Grand Sunset/Riviera Princess (August 14 -21). We travelled with Air Canada vacations and experienced no problems at all. Flight was on time and representatives were always helpful to answer any questions. Check in was brief and baggage was delivered to room while we went for lunch. Exchanging money at the desk... More 

Helpful?
Thank Feelix_1960
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Christian, victor and the entertainment team were beyond amazing what they do at the hotel keeping you entertained you can find them the main pool.. Hugo on the main pool bar for cocktails Is top notch.. all the staff are friendly and couldn't do enough for you.. amazing place to visit definitely will be back soon..😊

Helpful?
Thank lucindaalexa
Tampa, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was my first time staying at this resort. I came with a group of friends and had a wonderful stay. The staff was very friendly and accommodating. I found the entire grounds to be kept very clean at all times. Our room was clean and nice although the mini bar was not working very well and it was not... More 

Helpful?
Thank eviesmith
1 review
5 of 5 stars Reviewed yesterday NEW

We were there just last week. This place was amazing. We stayed on the Princess Family Club Side. We were treated very well. Everyone there was friendly. We will definitely be back to this place. I don't know how they get bad reviews.I give this place a 2 thumbs up.

Helpful?
Thank Rudy M
Ashland, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

We came to this resort for the first time with our family of five. We had a wonderful time. The staff was wonderful and the food, entertainment and the site surpassed our expectations. Our young adult children enjoyed the disco and the setting made it easy to meet people. The beach was beautiful. We felt safe and were well taken... More 

Review collected in partnership with this hotel

Helpful?
Thank debbieportner
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear debbieportner, Wow! We loved how in a few words you described the incredible experience you lived at Grand Riviera Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the... More 

Chicago, Illinois
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was a last minute switch for us due to the hurricane on the west coast so normally my homework would be done better but all in all no regrets on what we chose and here is why; Location - it's located by a pretty beach that unfortunately during our visit really didn't smell or look to good due to... More 

Helpful?
2 Thank Greg R
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Greg R, I am very glad to hear that you had such a positive impact on your stay. One major feature when staying at Grand Sunset Princess is our resort host service. We like to pamper our guests and provide a superior vacation experience. Concerning the food please know that we have very strict controls for hygiene, which are... More 

Pittsburgh, Pennsylvania, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me start by saying this is our fourth visit to GSP. We return here because of how beautiful this resort is, and the Platinum service was always amazing. This time we checked in, which was easy. When we got to our room we realized we were given two beds instead of one king size bed. We went back downstairs... More 

Helpful?
2 Thank Amy N
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Amy N, Please accept our apologies for not living up to your expectations this third visit. We would also want to thank you so much for the taking the time to write this review as it give us the opportunity to improve. We always try our best to fulfill guests’ room requests. However, if we cannot immediately, we always... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We just got back from riviera maya cancun staying at the grand sunset princess PLATINUM SUITES AND VILLAS. Service on our side was great! Very relaxing and truly an amazing experience in paradise. The only complaint we had there was the poor shuttle train service to and from our platinum room. Very slow in the evenings and we had to... More 

Helpful?
Thank Ruby F
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Ruby. Thank you very much for choosing us as your destination during the last holiday. I'm glad to read that overall your stay with us was pleasant and you feel pampered with my partner's service. I'm ashamed for your comments of my partner in the shuttle, believe me we will be watching his behavior. Instead we will give your... More 

toronto
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I travelled July 15-July 22. I must admit I'm not an animal lover and I was quite worried when I saw previous reviews that spoke about the Coatis around the resort. I was pleasantly surprised that we had no issues and the only time we saw them was on our way to the beach for a brief... More 

Helpful?
Thank TorontoTravelfamily
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Toronto Travel Family We loved how you describe your amazing vacation in Grand Sunset Princess. I'm agree with you, if you propose enjoy you will, and i'm very happy to read that you got your mission and you can forgot about the bustle of the city. I'll send your greetings to Carmen and everybody in the staff who make... More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here from Aug 13 - Aug 19. Had a great time and really enjoyed the place. We booked a Junior Suite which was probably one of the biggest rooms Ive ever stayed in. ROOMS: Big bathrooms, with double sinks and privacy doors for toilet, so you can do your business while others use the sink and mirrors to do... More 

Helpful?
2 Thank TazAmato
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Hola Taz I'm very happy to read that you spent such a wonderful vacation in our resort, we like to create unforgettable experiences and I think we get our target. Please keep us on mind for your next vacation in Mexico. Receive our warmest greeting from Grand Sunset Princess. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Free Parking

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $177 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#49 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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