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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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7,859 Reviews from our TripAdvisor Community

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Showing 6,478: English reviews
New Haven, Connecticut
1 review
Reviewed today NEW

Resort is beautiful, staff is friendly. We upgraded to Platinum and enjoyed being close to the beach and the private bar and quiet pool was very nice. We thought Platinum status allowed us to reserve specialty restaurants for the 5 nights we were there, but were told that all restaurants were full. We ended up only having reservations for two... More 

Review collected in partnership with this hotel

Helpful?
Thank Sheila F
Level Contributor
3 reviews
Reviewed yesterday NEW

My sister, two oldest nieces, and myself were on our cousin's Destination Wedding and we were extremely satisfied with the hotel itself. I've never been on a resort this freaking HUGE, so if you like smaller hotels you may want to stay away from this one, but if size doesn't bother you, definitely check this one out! The swim outs... More 

Helpful?
Thank Christopher H
Myrtle Beach, South Carolina
Level Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed yesterday NEW

Beach was nice, chairs all reserved same as the pools. Food was good, service was great, pay the extra for platinum if you like to drink name brand alcohol, and eat at the fine dining places. about an 8 minute walk to the lobby, so not bad at all. Pretty good sized place so be prepared to walk. Mini bar... More 

Helpful?
Thank WildermereBeach
massachusetts
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed yesterday NEW

Well this is a good example of a business model that looks at profits at the expense of service or quality to its guests. I can say that I spent the better part of two days trying to see the general manager without even the courtesy of a response. I left times I would be available, They said they would... More 

Helpful?
Thank traveler02368
Winnipeg, Manitoba
1 review
Reviewed yesterday NEW

All resort areas continuously cleaned and kept repaired. Buffets good with lots of choices. Room was cleaned very well every day and room bar reloaded and supplied with lots of drinking water every day.Staff in restaurants were very friendly and staff at the bars were excellent. Reserving Al A Carte restaurants was awkward and time consuming as you can only... More 

Review collected in partnership with this hotel

Helpful?
Thank gordono784
Edmond, Oklahoma
1 review
Reviewed yesterday NEW

While the grounds and service were nice, the food was okay, the buffet food empty, and the reservation system a disaster. The pools were losing tiles on the bottom and the beach area needs improvement

Review collected in partnership with this hotel

Helpful?
Thank okman1
Muskegon, Michigan
1 review
Reviewed yesterday NEW

The room was wonderful. The resort was enormous. The staff was ok, when we tip they didn't really seem to care. The food was the least favorite part of the trip. The buffet had no seafood and the dinners were ok. The best part of the trip was meeting new people and that's what made the resort fun.

Review collected in partnership with this hotel

Helpful?
Thank cnowicki80
Monterey Park, California
1 review
Reviewed 2 days ago NEW

A must to visit the La Haciendas Restaurant. The service and food was outstanding. Three of the other four a la carte restaurants were good but neither food nor service could touch this restaurant. The service at the Italian Restaurant was so bad that we left before our meal was served. We were there for more than 20 minutes being... More 

Review collected in partnership with this hotel

Helpful?
Thank Mary C
Guelph, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Rooms were very nice and central to most activities. Very clean and friendly staff. Beach is probably the best thing about this resort. Beautiful location and well kept. Buffet food was good and not repetitive. Alacartes were very basic and poor quality which surprised from other reviews. Actually paid extra to enjoy the Chill out restaurant which cost us an... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 744bretto
Linwood, Michigan
1 review
Reviewed 2 days ago NEW

Had to ask three separate times for a housekeeper to attend to the room and the water was not replaced in our refrigerator without repeatedly asking... other than that the stay was great.. staff was friendly. The area surrounding the resort was amazing and worth exploring, may consider staying at a cute, clean tropical boutique hotel closer to playa del... More 

Review collected in partnership with this hotel

Helpful?
Thank Mary G
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $171 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travelers.
886 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Platinum Suite but request a top floor ocean facing or your stuck looking at construction”
 of 5 bubbles WildermereBeach, yesterday | Read review
“away from entertainment”
 of 5 bubbles traveler02368, yesterday | Read review
“All rooms nice, but Platinum would be best for location to beach and pools . Laguna suites are nice, but way overpriced and furthest away from the beach.”
 of 5 bubbles 744bretto, 2 days ago | Read review
“Junior suite good for size and amenities BUT room was mildew and musky smell. Later found most rooms were the same. ”
 of 5 bubbles roberthV7419LX, 3 days ago | Read review
“A room with a pool view.”
 of 5 bubbles A4288MAstevew, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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