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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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6,728 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,056: English reviews
prince geeorg
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 15, 2012

I will not be going back to this resort, I felt that most of the front desk staff were not accomodating and were actually quite rude, make sure that everything in your room works the moment you get there otherwise expect to be locked out of your room and be charged a minimum of $150.00 to get your room card... More 

Helpful?
2 Thank toni b
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mr. & Mrs., Thank you for taking the time to share your feedback of your stay with us. We are sorry to hear that you did not enjoy your stay as much as you had hoped for. We have especially noted your comments about the reception service and we are working in this issue. We do hope we will... More 

Belfast, Northern Ireland, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 15, 2012

Absolutely beautiful hotel, very impressed with the food in the buffets and a la cartes. We travelled with our 2 children at the time aged 6 and 13 months and felt the buffet restaurants best suited our needs. Rosario and Maria were fantastic and did everything they could to assist our family. We have a child with a severe disability... More 

Helpful?
4 Thank Leanne T
Tillsonburg, Canada
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed April 15, 2012

We spent a wonderful week at the Grand Riviera Princess (April 1-8) We had a great time, the sun, the sand, the surf, the suds. 'Yucatan Platinum' category has a separate check-in to the left in the lobby. A welcome glass of champagne and a cooling towel. The resort was very large and could take quite a while to get... More 

Helpful?
7 Thank Jezebel777
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mr. & Mrs., Thank you for taking the time to share your feedback of your stay with us. We like to know that you enjoyed your stay with us and was pleased with the service and facilities at our Resort. We do hope we will be able to welcome you back later in the near future Sincerely Management More 

Providence, Rhode Island
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 14, 2012

Stayed here with my boyfriend for 5 nights starting April 7th. I wanted a relaxing all-inclusive so that I didn't have to worry about anything and that's exactly what I got. We were in a junior suite which was very large with a nice patio and a beautiful bathroom (no hairdryer). Our room faced away from the pools so it... More 

Helpful?
6 Thank rachelsk
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mr. & Mrs., Thank you for taking the time to share your feedback of your stay with us. We like to know that you enjoyed your stay with us and We take very seriously all your comments and nothing would make us happiest than to have you return as our guest Sincerelly Management More 

princeton
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 13, 2012

We spent a week with kids 6, 14, 17. We upgraded to Platinum and it was well worth the extra cost. The location of the building was very close to beach (our room was ocean front, get third floor if you go, otherwise palm trees obstruct view--but you could still hear the ocean at night) Pros: The facilities are lovely,... More 

Helpful?
2 Thank jill m
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mr. & Mrs., Thank you for taking the time to share your feedback of your stay with us. We like to know that you enjoyed your stay with us and we take very seriously all your comments and nothing would make us happiest than to have you return as our guest Sincerelly Management More 

Coquitlam, BC
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 9, 2012

This is a very large resort, however, surprisingly quiet. This was our 6th trip to the area, our first experience at the Grand Riviera. We went on a 10 day all inclusive the week of March 26th thru April 4th. We don't have any real complaints except the general beach area. It is very busy and despite several signs throughout... More 

Helpful?
13 Thank Geoff B
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mr. & Mrs., Thank you for taking the time to share your feedback of your stay with us. We like to know that you enjoyed your stay with us and you have some comments about some issues to the Hotel (beach, restaurants, free shuttle reservation,etc), we are checking the areas. We look forward to welcoming you back again in... More 

Bucks
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 9, 2012

We arrived after a long flight from UK and were promptly checked in albeit it with no welcome drinks, refreshing flannels etc. Room was fine and was kept clean. It met our needs (two adults and three young children). Restocking of drinks was a bit and miss but overall fine. Food: tasty, not quite 5 star as limited choice and... More 

Helpful?
5 Thank Planetexplorers
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mr. & Mrs., Thank you for taking the time to share your feedback of your stay with us. We were delighted to hear that you enjoyed the hotel and we are checking all the issues that you said in your feedback. We look forward to welcoming you back again in the not too distant future. More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 7, 2012

Staff and management are not service oriented but profit oriented. Very poor quality food. Lots is brought in frozen ie. guacamole!

Helpful?
5 Thank Suzi0424
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mr. & Mrs, Thank you for your post about your recent stay at our hotel. At the outset please accept my apologies for the inconveniance caused during your stay due to the service and the food. We try to do our best for each service to give you a good vacation. We hope that you will be able to... More 

Denver
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed April 7, 2012

My wife and I traveled with friends for a long weekend to the Grand Riviera. This was our 5th trip to Mexico. The resort was okay for what we wanted, sun and relaxation, but the resort is absolutely HUGE. That's not a big deal, but what you can and cannot use depends on the room category you pay for. As... More 

Helpful?
1 Thank chill13
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mr. & Mrs, Thank you for your post about your recent stay at our hotel. We are sorry to hear that you did not enjoy your stay as much as you had hoped for. We have especially noted your comments about the service, the beach and the food, as well as our location. We are working in the issues... More 

North Bay, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 5, 2012

What a beauty....no complaints...awesome choice to upgrade to platinum for the price...great service at the platinum pool with non stop drinks...the resort is pristine with not a drop of garbage anywhere. Love the coaties as well. I can say the extra bucks is worth the upgrade and if not the rest of the resort is great as well.

Helpful?
7 Thank mark k
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mr. & Mrs, We are delighted to hear that you have enjoyed your stay with us and that you were able to make use of many of our facilities on offer We hope that you will be able to visit us again and enjoy our Resort. Sincerely The Management More 

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $185 - $540 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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