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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,538 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,627: English reviews
Somerville, Alabama
Reviewed May 20, 2013

My husband and I celebrated our 20th anniversary at this resort last week. We were there for 7 days and 6 nights. When it was time to leave, we wished we had booked for 10 days instead. We had a king platinum room on the 2nd floor. It was perfect. We were very close to the beach and the platinum...

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Helpful?
Thank Christina S
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

We thank you for sending your nice comments about your experiences during your stay. We are glad that you had an enjoyable stay with us. Comments like yours motivate us constantly to do our best not only to maintain the quality of the service we provide, but also to go beyond our guests expectations. We will be more than happy...

Reviewed May 20, 2013

Me and my husband are on our last night at the Riveria Princess after 2 weeks of staying at this fabulous resort. Ignore all the negative reviews, I honestly don't know what people are on about! When we arrived we asked for an upgrade, hoping for platinum, but it was full, we had however been already upgraded to a deluxe...

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Helpful?
1Thank Katejgee
Gina G, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you very much for all your comments, especially for selecting our Resort for this important date. We are happy to know that you named your vacations as an Amazing Honeymoon! That shows that we are complying with our commitment to create memorable experiences. We appreciate your comments about our service, Pools, meals and in general about your...

Edmonton, Canada
Reviewed May 20, 2013

I had a wonderful time here besides the size of the Resort The grounds are stunning and the beach is not bad but certainly not like Cuba Beaches .The good thing is there are lots of chairs around the pool and on the beach you don't have to be up with the sun lol The buffets were average,there is always...

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Helpful?
1Thank crippler1313
Gina G, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest Thank you for taking the time to review our hotel. We really value the opinions of our customers. All your words help us to do our best every day. It is true that our hotel is huge but we have the transportation service from the lobby to the beach, which they run every 15 minutes. We hope that...

Sutton, United Kingdom
Reviewed May 20, 2013

Extremely large all inclusive resort with 12 pools, beachfront location, 9 al a carte resturants and buffet choices. Food is not gourmet cuisine and is mass produced even in the al a carte resturants e.g. certain items cooked early on and kept warm. Bars open and shut at various times and it's worth keeping an eye on drinks served e.g....

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2Thank Julie S
Gina G, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, First of all we would like to thank you about the time you invest to share your comments about your resent stay with us at Grand Riviera Princess, for us the principal goal is the satisfaction of the guest that choose us to enjoy your vacations in the Riviera Maya. We are very sorry about the few issues...

East Liverpool, Ohio
Reviewed May 20, 2013

The staff was very nice even though I think due to all the advertising they did they were overwhelmed. First off we asked for a king bed and did not receive it. When I questioned the front desk they told me that its not a sure thing and was told to push my beds together or try and find another...

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2Thank Bruce T
Gina G, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of your recent stay with us. We are however disappointed to hear that you have experienced challenges with the service. We apologize for the few issues that occurred during your stay, Actually is not a regular situation, we always try to follow the request of our guests exactly...

Maywood, New Jersey
Reviewed May 20, 2013

Let me start by saying that the people that leave all the negative comments must not be on vacation. They are just spending money to go places and look for something negative to say about a place because they did not get what they wanted while being there. I've been to Mexico 3 times and did all-inclusive all 3 times....

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4Thank FlyinCUN
Gina G, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for your feedback on your stay at Grand Riviera Princess. We are delighted to hear that you have enjoyed your stay with us despite the minor inconveniences. We want you to know that we truly enjoy sharing our passion for our destination with visitors. One of our top priorities is that you and all our guests...

Bristol, United Kingdom
Reviewed May 19, 2013

This is a great hotel and I thoroughly enjoyed my stay. I travelled with my partner, we are in our 20's. We had a horrendous journey from the UK due to a storm over Cancun, we arrived at the hotel 22hrs late. We stayed in block 6 on the Riviera side which was nice and quiet and situated in the...

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Helpful?
2Thank Jones1988
Gina G, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s travelers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We hope that we will be able to welcome you back to the Resort in the...

Reviewed May 19, 2013

My friends and I stayed at this resort for 5 days, 1st day was pretty much a wasted day. We got to resort around 12:30 PM, took almost 1 1/2 hours to get checked in then another hour before we actually got our room key. Then another 2 1/2 hours to get our luggage. We didnt get to enjoy the...

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Helpful?
1Thank Huzzietoo
Gina G, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for share a review of your recent stay at the Grand Riviera Princess. Please accept our sincere apologies for the inconveniences caused in this respect. This is certainly not the level of service we are known for and can fully understand your disappointments. We hope that you will not hesitate to visit us again in the...

Newark, Delaware
Reviewed May 19, 2013

Although I had a wonderful time with my honey, I would probably not come back. Please see my honest opinion and do not hesitate to email me for more info on anything I didn't mention... First off, I will say that the resort is HUGE! The grounds are well kept and the landscape is amazing. The resort is all about...

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3Thank Keara F
Gina G, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, First of all we would like to thank you about the time you invest to share your comments about your resent stay with us at Grand Riviera Princess, for us the principal goal is the satisfaction of the guest that choose us to enjoy your vacations in the Riviera Maya. We apologize for the few issues that occurred...

Reviewed May 18, 2013

The rooms are as nice as advertised, the large number of pools was just as cool as I thought they'd be. As soon as I checked in I took stuff to room and got right to the beach - walk to the beach is very nice and the beach itself was fabulous with wavy turquoise water an white sand. Beach...

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Helpful?
4Thank Mikel45365
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $197 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#29 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We liked the first floor in building 8. Halfway between beach and restaurants.”
 of 5 bubbles cathytidwell, today | Read review
“If you're both a beach and pool fanatic, I would ask for a room starting with a 6 or 7, unless you're going to be in the platinum sections.”
 of 5 bubbles KatyaFedorova, 2 days ago | Read review
“Loved our Villa - 9001.”
 of 5 bubbles ttrhmr, 3 days ago | Read review
“We enjoyed a room that was not at pool side. We enjoyed the peace and quiet.”
 of 5 bubbles HeatherL933, 4 days ago | Read review
“Top east facing rooms in Platinum are ocean view-but that means mostly treetop views with ocean peeking thru. ”
 of 5 bubbles 337jenk, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question