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Grand Riviera Princess All Suites Resort & Spa

Certificate of Excellence
GreenLeadersSilver level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Grand Riviera Princess All Suites Resort & Spa
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7,776 Reviews from our TripAdvisor Community

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Showing 5,804: English reviews
Nottingham, United Kingdom
Reviewed May 25, 2014

Spent 14 wonderful days at this resort. We spent a bit of time looking online before booking so knew it was a large resort (so no moaning from me about walking to the beach or restaurants). We had a swim up room about half way into the resort, 5min stroll to the beach or buffet restaurants near the reception. The...

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Helpful?
7Thank chalky1964
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear chalky1964 First of all we would like to thank you for the time that you have invested in sharing your experience during your stay at Grand Riviera Princess. We appreciate all your amazing comments regarding our suites and our food. Your wonderful words are the best compliments for us. Please rest assured that we will extend your compliments to...

British Columbia, Canada
Reviewed May 24, 2014

My wife and I stayed May 5 - 19th at the Riviera Princess/Sunset Princess. This was our first all-inclusive resort and second trip to Mexico. We stayed in the Laguna Villas, and for a modest increase over the Platinum level, it was well worth it. I spent hours reviewing most of the resorts in our budget using Trip Advisor and...

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Helpful?
31Thank grampy2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear RSO2014, Thank you for your visit to Grand Riviera Princess and for taking the time write such a positive review. We are all so pleased to learn that you very much enjoyed your stay at our hotel and appreciate your sharing your recommendations with our other Trip Advisor readers. We look forward to welcoming you back for another wonderful...

Merrillville, Indiana
Reviewed May 24, 2014

Let me start by saying beautiful. The grounds, restaurants and pools were immaculant. Service was great. First of all I read about a hundred reviews. Most good but some negative. The food, if you have ever been on a cruise this that type of cuisine. They try to cater to a wide variety. Second the staff. Everyone I dealt with...

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Helpful?
2Thank whickem4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Many Thanks for sharing your experience with us and with other TripAdvisor Travelers. I appreciate the time you took to write about us, your feedback is very important to improve the opportunity areas we might have. One of our top priorities is that you and all our guests have a memorable experience to share with their family and...

Addison, Illinois
Reviewed May 23, 2014

This property is very well maintained...really beautiful when walking around. Our room was clean and spacious. Service at check-in/check-out were a little slow as was service at most of the bars. We actually found best service came from the buffet waiters/waitress...friendly/efficient. Getting internet service was a problem here....but our biggest complaint was that we could go to the a la...

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Helpful?
Thank lupster67
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear lupster67, Thank you for taking part of your time to share your recent experience in Grand Riviera Princess with us and the community of TripAdvisor. We would like to extend our most sincere apologies for any possible inconvenience that you might have experienced. We really apologize for the fact that we could not fulfill all your expectations but on...

Baltimore, Maryland
Reviewed May 23, 2014

After reading the reviews on the website, I was After reading the reviews on the website, I was hesitant on going but could not back out. People on here complained about their room overlooking the construction, we did not have that problem because we specifically requested to face the sunset side. We were right by the loudest pool but that...

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Helpful?
3Thank Lily N
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Lily N. Thank you for taking the time to share your first review on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. We were of course most concerned to read your review about your disappointments. We are really sorry about the few issues that occurred during your stay,...

Kitchener, Canada
Reviewed May 22, 2014

First off to set things straight we travel quite a bit in the Carribean (three times a year) but our expectations or standards are pretty normal. My husband and I wanted a quick get away after a brutal winter in Toronto. When I was researching resorts I came across the Princess and remembered how good our first trip here six...

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Helpful?
3Thank bouncetwist
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear bouncetwist, Thank you for sharing your experience at Grand Riviera Princess, although we regret to hear that you were disappointed with your stay, we appreciate the possibility to know those aspects that you consider need improvement. Allow me explain that the la carte restaurants in all inclusive resorts do not operate like ordinary restaurants in EP plans or out...

delomik
Reviewed May 22, 2014

We travelled with a group of 16 friends from 4/21 through 4/26. It was the third trip to an all-inclusive in Riviera Maya for my wife and me. Kelly Pinto from Berwick Travel handled all of our arrangements and everything went flawlessly. It was the first time we had booked through her but definitely not the last. Kelly contacted everyone...

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3Thank delomik
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear delomik, Thank you for your recent visit with us and for providing this extensive and great feedback. I was pleased to read that you really enjoyed your stay at Grand Riviera Princess. I am glad that our hotel, services and the attention from our staff, met your overall expectations. Please do not hesitate to let us know if there...

Reviewed May 22, 2014

The hotel is compose of two. One is Sunset Princess and the other one is Riviera Princess. It's so huge that you need a walkie talkie to find each other. Clean, humungous, and lots of restaurant. The only things that I notice is that they don't have much program for kids. I have my 3 yrs. old granddaughter with me...

Review collected in partnership with this hotel
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Helpful?
Thank Mario D
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mario, Many Thanks for sharing your experience with us and with other TripAdvisor Travelers. I appreciate the time you took to write about us, your feedback is very important to improve the opportunity areas we might have. We are very happy to learn you enjoyed your stay with us and we look forward to welcome you back very soon....

Roseville, California
Reviewed May 22, 2014

We just returned from a one week trip with friends to celebrate our anniversaries, We stayed in the Platinum ocean view rooms and were very pleased with this resort. My wife and I have travelled to the area a couple of times before to other resorts and decided to try the Grand Riviera Princess. I had read the reviews for...

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Helpful?
1Thank Travel_4_Relax_N_Fun
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Travel_4_Relax_N_Fun, Thank you for your wonderful reviews and recommendations. Positive comments such as yours are a real motivation for all of us here at Grand Riviera Princess. We look forward to welcoming you and your family back to our resort in the near future. Best Regards, Obed Canché Grand Riviera Princess

Medford, New Jersey
Reviewed May 22, 2014

I was part of a group of 16 people - all couples, that stayed at the Princess from April 19th - 26th and would like to recommend the property to all that want to have a great vacation. This property is one of the many mega-resorts that line this section of Mexico below Cancun. It was an easy 30 minute...

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Helpful?
5Thank JohhnyMauch
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06/04/2017 06/05/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $203 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#32 Green Hotel in Playa del Carmen
#44 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#56 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travelers.
1,824 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We booked a Jr. Deluxe Suite, and requested our room be in a quiet area - Our room was perfect. No noise at all.”
Ilovemexico2210, 2 days ago | Read review
“If you are looking for an ocean view this is not the resort for you as there are no rooms that appear to have any ocean view. The rooms are large but and if you like a fist a.m. pool dip I would recommend a swim up room.”
GeoMan59Canada, 2 days ago | Read review
“Swimouts on the family club side is totally worth it! Quiet, relaxing and simply heavenly!”
Maria_Rob_2006, 3 days ago | Read review
“Book a ground floor room closest to your favorite area (if you want to lay on the beach book near the beach)”
Emile33, 4 days ago | Read review
“Swim up rooms are wonderful! Riviera side gets sunshine for a longer time during the day. If you like some shade, book Sunset side”
558terriep, 6 days ago | Read review
5 of 5
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Prices are for 1 room, 2 adults
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