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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,649 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,706: English reviews
Reviewed June 6, 2014

Just arrived home from a family holiday at The Grand Riviera Princess. On arrival the staff on reception initially seemed very happy to check us in, however it was somewhat troublesome to have two rooms together as we were travelling with two children who had their own room. We were temporarily given an unsuitable room with one double bed and...

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Helpful?
1Thank Amanda H
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. Having read your comments I apologize for the unfortunate incidents you experiences in our facilities whilst staying with us. I would like to explain that in our resort...

Reviewed June 5, 2014

If your looking for honest and realistic review, this is it. My husband and i are in our mid 20's and travelled here for our honeymoon. The hotel/resort is HUGE and could be difficult for those who are less mobile. Not because of stairs etc as there are ramps and lifts. But there is a reasonable walk from the lobby...

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Helpful?
4Thank Amy C
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, We feel deeply sorry of knowing that our services and facilities could not ensure a pleasant and relaxing stay with us at Grand Riviera Princess. Even though your assessment is very appreciate and important for us. Anyhow, we regret you did not have a good experience as many other travelers had. Perhaps, most of the inconveniences mentioned in...

Bowmanville, Canada
Reviewed June 5, 2014

this is truly a luxury resort, rooms are very clean and spacious. i found that it is a younger party resort with always lots to see and do. beach was very over crowded not much shade or chairs. but many pools that are very nice.food is ok not over the top but lots of variety.our main lobby has a few...

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Helpful?
Thank sandy o
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, First of all we thank you for choosing Grand Riviera Princess for your wedding and for the time you took to share your review with the tripavisor community. We are so sad that we couldn´t fill your expectation about our hotel. We always try to keep our quality service to give you our best. In your case, all...

Reviewed June 5, 2014

We just came back from Princess on 5.31.2014 and my suggestions that staff should learn how to speak English. That was a problem to communicate. Services should be better with more respect for vacationers. Showers do not drain, toilets flashing very slow.Walking distance from the beach to the lobby 10-12 minutes under the sun with no shade. But overall it...

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Helpful?
Thank Lidiya K
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, In first place I would like to sincerely thank you for sharing your experience about your recent stay at our hotel. Being a Spanish-speaking country, some associates might not speak the fluent English you might expect, but I can assure you that our collaborators do their best to get to make everything possible to all our guests. Concerning...

Sheffield, United Kingdom
Reviewed June 4, 2014

We have been back nearly 2 weeks now, and we still miss it. We went on the recommendation of some friends that stayed last year. I have to say it is the most gorgeous place we have been. The hotel is large, but not as big as some make out. No problem getting around and always the little train to...

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4Thank Elaine_mark2014
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Let us express to you how happy we feel to receive your comments about your recent stay at our hotel since your recommendation is our best gift as recognition of a well done job. However we lament very much the inconveniences that might did not let you enjoy your stay to the fullest. Our guests satisfaction is a...

south glens falls
Reviewed June 4, 2014

I traveled to this resort from may 27-june 2. I have cruised many times and this was my first all inclusive resort. Prior to our travel I read many many reviews and got very nervous. I traveled with finals others and it was a blast. I strongly suggest going platinum. We stayed in the grand yucatan platinum suite which was...

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4Thank brittanyxmorgan
Santiago, Mexico
Reviewed June 4, 2014

May 2014 This is my first review, I apologize for the grammar , due english is not my first laguange. The check in was very fast ,the hotel is new, rooms are very nice,even the simplest have jacuzzi, the staff keep the place very clean.....the mini bar has 2 beers and 3 sodas,...not to much The pool are also very...

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3Thank Arturo S
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Arturo S, Thank you very much for sharing your experience at our resort. As a great guest service company, we sincerely put the best of us in each service we provide, putting special touches on each of them with the only purpose to make an awesome vacation of your stay. All the points that you were not too satisfy...

London, Kentucky
Reviewed June 2, 2014

We just returned from the Grand Yucatan Princess Platinum Suites (adult-only section). We traveled here the week of May 18-25. I read a lot of reviews before picking a resort for my destination wedding. We traveled with a group of 12 (ages 22-55), 10 of whom had never traveled to Mexico or done an all-inclusive before. WHAT AN ABSOLUTELY WONDERFUL...

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10Thank Jackie M
Reviewed June 2, 2014

We stayed at this resort for a week and it was a great week! The resort is HUGE and beautiful. Although there are so many rooms, no place ever felt crowded. The pools always had lounge chairs, places at the swim up bars, and the restaurants/buffet never had lines. It really had a great feel to it. Everyone was attentive...

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Helpful?
5Thank Lhoot352
Obed C, Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Lhoot352, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. Thanks again and please let us know if there is anything...

Reviewed June 2, 2014

Lets start with the good because there is not to much of that. So the pools very nice and clean (I think) and lots of them. No trouble finding a place to relax. The beach with the BBQ food was good too. OK that's about all that was good. The bad; so we upgraded to the Platinum suit because it...

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1Thank rnnnnl8
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, We would like to thank you for sharing your experience with us, we sincerely apologize for not to exceed your expectations with some of our services and accommodations since we always look forward to give our guests the best experience possible. You can rest assure that our team always go out of their way to make everything possible...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $213 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#32 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#47 Luxury Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travelers.
1,730 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We received our "gift" of liquor on th day we left! Not very helpful.”
kristaf487, 2 days ago | Read review
“Pool swim out is awesome”
brittanymira, 3 days ago | Read review
“Upgrade to a swim up room and close to beach if possible less noise”
  • Swim up Room, the perfect upgrade
jeffbK2638CQ, 4 days ago | Read review
“No need to upgrade the regular rooms are spacious and spotlessly clean.”
carolee19, 4 days ago | Read review
“Request or upgrade to Platinum ( $41USD perversion per night) or request A pool view room.”
JaneFitzpatrick, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question