We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Grand Riviera Princess All Suites Resort & Spa

Show Prices
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Riviera Princess All Suites Resort & Spa
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

7,534 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
See the most recent reviews
Showing 5,625: English reviews
Woodstock Ontario
Reviewed 5 days ago NEW

Resort hit all the expectations that I had was a very pleasant experience and would go back in a heart beat , forget the petty complaints and enjoy a great resort . Pools fantastic and never a hassle to find a chair at pool or beach

Review collected in partnership with this hotel
 Report
Helpful?
4Thank David S
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear David S: We are more than happy to learn that your experience was memorable and that we have surpassed your expectations. We loved your enthusiasm and how in few words you described the incredible experience you lived at Grand Riviera Princess. We do our very best to ensure our guests are taken care of, from the moment they arrive...

Solihull, United Kingdom
Reviewed 5 days ago NEW

I asked at check-in about securing guest passes for my friends in a weeks or so time (I stayed for 2 weeks) and was told I could buy one any day - My friends turn up and are turned away because apparently the guest pass terms had changed and were all gone.. Even the hotel was clearly 1/2 empty. Other...

 Report
Helpful?
1Thank Charles F
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Charles F: I truly regret the inconveniences you had during their stay. We are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Sincerely.

Reviewed 5 days ago NEWvia mobile

I first came to this resort in 2013 and had a wonderful time and anytime someone would ask me where to stay I would automatically without a doubt recommended this hotel! Until recently I had two different groups of people come back disappointed and I even questioned if they stood at the right hotel. So when my sister offered to...

 Report
Helpful?
2Thank Jeanine N
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jeanine N: Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it gives us the opportunity to improve, we have carefully noted each point you mentioned in order to improve, we take our guest´s opinions very serious. Feedback is always important as...

Scio, Oregon, United States
Reviewed 5 days ago NEW

This place was perfect. I had a swim up room and would recommend it to anyone. The room smelled like to was damp. That was a bummer, but you leave your back door open most the time while you swim so it aired out allot. After the 3rd day you get used to it and dont really smell it any...

 Report
Helpful?
2Thank Dand'e E
Pilar O, Community Manager. at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Dand'e E: I truly regret the inconveniences you had during their stay. We are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience we have carefully noted each point you mentioned in order to improve, we take our guest´s opinions very serious. Feedback is always important as it is a vital...

Calgary, Canada
Reviewed 5 days ago NEW

Thought we would give this place another try. The check in was great and the front desk people were really good. However, we wanted two rooms beside each other as we were travelling with young adult women (our children) and we were supposed to be on the same floor in the same building, however we go to get to our...

Review collected in partnership with this hotel
 Report
Helpful?
2Thank Brenda T
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Brenda T: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for...

Tegucigalpa, Francisco Morazan, Honduras
Reviewed 6 days ago NEWvia mobile

Best all inclusive hotel I've been to. They have a taco stand by the pool hard to beat that. Staff is great and helpful. Diego Barrahas and Demetrio Herrera from the sports bar took good care of us. The hotel also has a shuttle that takes you down to playa De Carmen for 50 pesos instead of 250 that cabs...

 Report
Helpful?
2Thank Salvador G
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Salvador G: We would like to thank you for choosing Grand Riviera Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. Thank you so much for taking the time to leave us your feedback on your recent experience...

Ottawa, Canada
Reviewed 6 days ago NEW

The resort was very nice. There was lots of variety with food. The beach was beautiful. The staff were awesome. The entertainment was good. The drink selection was AMAZING! I love the wild life at this place! There is a section that overlooks crocodiles! So fun! There's also coatis which are so neat. The best part of this hotel is...

Review collected in partnership with this hotel
 Report
Helpful?
2Thank terri r
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear terri r: We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services.. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Warm Regards.

Chicago
Reviewed 6 days ago NEWvia mobile

Food is bad to mediocre, service is terrible and gotten more lectures than assistance. Facility is huge but I'd say the quality is only average with loose tiles around the whole facility. Water in the pool is freezing and my girls have had chattering teeth within a few minutes. Will continue to update throughout the whole trip

 Report
Helpful?
7Thank cbrokmei
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear brokmei: I truly regret the inconveniences you had during their stay. We are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Clarkston, Michigan
Reviewed 1 week ago

This is the third time that we have stayed at the Grand Riviera/Grand Sunset Princess resort. We love this resort as it has everything we want. It is a large resort, however there are many restaurants to choose from as well as many pools. We always go to the Chill Out restaurant on on first night (this restaurant is not...

 Report
Helpful?
3Thank Pam H
Pilar O, Community Manager. at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Pam H: We would like to express our most sincere gratefulness for choosing us year after year we loved your enthusiasm and how in few words you described the incredible experience you lived at Grand Riviera Princess. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of...

Reviewed 1 week ago via mobile

Where to start ? Myself and my wife stopped at the Grand Riviera Princess for 14 nights, The hotel was fantastic, very clean and grounds are well maintained, room was very clean and modest with a free safe and minibar with a few beers and soft drinks which was topped up daily, our cleaner left us some nice towel models...

 Report
Helpful?
3Thank Chris W
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Chris W: We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. We were very pleased to read you...

Questions? Get answers from hotel staff and past guests. Ask a question

9,614 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (9247)
Viewed
Bathroom (189)
Viewed
Room/Suite (957)
Viewed
View from Room (268)
Viewed
Pool/Beach Area (1737)
Viewed
Dining (593)
Viewed
Hotel & Grounds (2441)
Viewed
Family/Play Areas (99)
Viewed
Business Center/Function Rooms (28)
Viewed
1:50
Videos (12)
Viewed
Other (2923)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (309)
Viewed
Amenities (26)
Viewed
Beach (14)
Viewed
Junior Suite (32)
Viewed
Junior Suite Deluxe Pool (39)
Viewed
Laguna Villa Suite (45)
Viewed
Platinum Pool (4)
Viewed
Platinum Suite (40)
Viewed
Pool (10)
Viewed
Dining (28)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (58)
Viewed
Hotel & Grounds (12)
Viewed
Pool/Beach Area (17)
Viewed
Room/Suite (6)
Viewed
Family/Play Areas (3)
Viewed
View from Room (3)
Viewed
Dining (5)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.4 mi away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#55 of 212 in Playa del Carmen
4,664 reviews
3.0 mi away
The Reef Coco Beach
The Reef Coco Beach
#104 of 212 in Playa del Carmen
3,467 reviews
23.2 mi away
Grand Palladium White Sand Resort & Spa
Show Prices
Show Prices
Show Prices
23.0 mi away
Grand Palladium Colonial Resort & Spa
18.6 mi away
Barcelo Maya Tropical
Barcelo Maya Tropical
#5 of 17 in Puerto Aventuras
4,182 reviews
17.0 mi away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,347 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $200 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Cheap Tickets, Hotels.com, Despegar.com and Jetsetter so you can book your Grand Riviera Princess All Suites Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#29 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#47 Luxury Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travelers.
1,655 questions
Ask a question

See all questions (1655)

Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you're both a beach and pool fanatic, I would ask for a room starting with a 6 or 7, unless you're going to be in the platinum sections.”
 of 5 bubbles KatyaFedorova, yesterday | Read review
“Loved our Villa - 9001.”
 of 5 bubbles ttrhmr, 2 days ago | Read review
“We enjoyed a room that was not at pool side. We enjoyed the peace and quiet.”
 of 5 bubbles HeatherL933, 3 days ago | Read review
“Top east facing rooms in Platinum are ocean view-but that means mostly treetop views with ocean peeking thru. ”
 of 5 bubbles 337jenk, 4 days ago | Read review
“Our room in the 6000 was good, second floor, facing the pool. ”
 of 5 bubbles bettyw312, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question