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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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6,377 Reviews from our TripAdvisor Community

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Showing 4,838: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Grounds were kept very neat , staff was friendly some could work on it . We stayed in a Platinum room , very nice but we had to wear a bracelet the whole trip , so they knew we were platinum . Our teens were on the trip with us also but in non platinum rooms , so on the... More 

Helpful?
1 Thank Desi P
Brisbane
Level Contributor
86 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Let's start with the positives, so it doesn't sound like the whole place is bad: The grounds are immaculate just as everyone says. The animals are very entertaining. Some of the bar staff make very good cocktails. The beach is beautiful. The gym is huge and comprehensive. The sports bar is fun, although can get very busy. Negatives: The buffet... More 

Helpful?
2 Thank Homer_888
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I first want to say I am not the type to complain about every little thing like some people. Most times things are what they are so deal with it UNLESS it is that bad that I feel I am not being treated fair or cheated or being taken advantage of. That being said after reading all the negative reviews... More 

Helpful?
6 Thank Mickster4
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Hola Mickster4. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to all of the mentioned teams at the hotel which have greatly motivated us... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This resort sets my standards high for the next time i travel, this past week has been the time of my life and i love this resort! I do plan on coming back sometime in the future and i cant wait! Thanks to everyone on the resort for making my first trip (even international) a perfect one and i cant... More 

Helpful?
1 Thank Tay K
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Tay K. We are absolutely delighted to read that you enjoyed your stay at Grand Riviera Princess, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. Warm regards. More 

Plainfield, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I came to Grand Riviera Princess for 4 days/5 nights. I traveled with a large group of people; about 45 in total and all adults. About 10 of us (I was among these) stayed in the premium suites, and the rest stayed in the general resort area. I cannot speak for everyone but for the most part my stay was... More 

Helpful?
2 Thank Antoinette J
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Antoinette: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. It really surprised me to read your comments about the service. We treat all guests with the same respect and attention. In fact our hotel is known for its friendly and attentive staff and the managers are... More 

Witham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Ignore Bad reviews.....From the moment we stepped onto the plane, to arriving back into the UK everything just ran smoothly with no hiccups! Flight: Thomson Dreamliner was fantastic, the mood lighting really does work as well as you notice the quietness of the plane, the 10 hour flight actually flew by in my eyes. Plenty of entertainment, food was good... More 

Helpful?
12 Thank Lizmaskery
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Lizmaskery, Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We will send your comment to our friends and their bosses, they will be honored with... More 

ferndale, Washington, USA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

No complaints, rooms are a little simple but nice. Good food at the chow halls on the ground floors, excellent restaurants, especially the gourmet Mexican Restaurant and the Asian. Evening entertainment includes musicals, plays, dances and bands. Great beach, had to get out there early to get a decent seat but that's no different anywhere else. I think you can... More 

Helpful?
2 Thank marcomarco360
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear marcomarco360, Thank you for taking the time to share your feedback of your recent stay. In Princess our main goal is that you have a great vacation and make you feel comfortable and we’re glad to read we meet your expectations We hope that we will be able to welcome you back to the Resort in the future to... More 

Dallas, Texas
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We went with a group of 9 people. The resort is huge which is not really a plus for me, but it was very nice. We upgraded to Platinum. This gives you a room closest to the ocean, a very private and quiet pool with wait staff, and a roped off private beach area with waitresses. The check-in is done... More 

Helpful?
2 Thank Connie N
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Connie N, Thank you for taking the time to share your feedback of your recent stay. Thank you very much for choosing The Grand Riviera Princess to stay on your vacation, your opinion is very important to us. We hope very soon for another rejuvenating experience with us and we will be able to welcome you back to the... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Tips for staying at the Grand Princess Riviera: -always have your room key cards secured. They must be taken with you or locked in the room safe whenever you leave your room. If you leave it lying around in your room--the staff will take it and give it to the front desk. They will leave a note that they took... More 

Helpful?
5 Thank EllaRella
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear EllaRella, Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. All your comments have been passed to the manager of each area to take action on the matter. We hope that you will not hesitate to visit with... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

If you are looking for a place with or without family, this is the place. We got the all inclusive package via Sunwing from calgary. There are lots of activities around this little cute town. From early morning at the beach till late night at the disco. I suggest to try the food at the buffet not the resturant, you... More 

Helpful?
1 Thank Atta F
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Atta F Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We will send your comment to our friends and their bosses, they will be honored... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Room Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $188 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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