We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

Grand Riviera Princess All Suites Resort & Spa

Show Prices
Certificate of Excellence
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Grand Riviera Princess All Suites Resort & Spa
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

7,114 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 5,323: English reviews
Vancouver, British Columbia
Reviewed yesterday NEW

Pool was great. Service in restaurants good. Service around the pool was less than average. Food was mediocre. Travelled with 3 other families. When we booked we requested ajoining rooms and told that wouldnt be a problem, yet we were placed in different areas. Air conditioner and fridge did not work in my room.

 Report
Helpful?
1Thank ritamichie75
Belper, United Kingdom
Reviewed yesterday NEW

Ok let's get negative comments out of the way. If you want a quiet, relaxing holiday this is not the place to be. There is no escape from loud music being played every day by the pools and on the beach. No problems with noise at night. Hotel will soon need a refurb as rooms are dated and pool needs...

 Report
Helpful?
Thank suffolkvisitor2311
Cornwall, United Kingdom
Reviewed yesterday NEWvia mobile

We really enjoyed our first trip to Mexico, thanks to the Grand Riviera Princess. The Platinum rooms are really nice convenient for the beach and the pool is nice too. Malisa the waitress at the pool was super nice and always asking if you wanted a drink, also Demetrio was the best bar tender. I understand that a resort as...

 Report
Helpful?
Thank Mark-Nelly
Wheaton, Illinois
Reviewed yesterday NEW

This was our first time to Grand Riviera Princess. We have stayed at all-inclusive hotels before in Mexico and Jamaica. We went to the hotel over Thanksgiving break 2016, it was a really nice get away. The rooms were very clean and well kept. The food was not the best, we ate at the buffets and some of the restaurants,...

 Report
Helpful?
Thank patti601
Cumbria, United Kingdom
Reviewed 2 days ago NEW

We visited Mexico for the first time & stayed at the GRP in November and we had a lovely holiday. I always research well whenever we book a holiday so we already knew to expect a large resort – this didn’t bother us as we like to wander about. They do have the little trucks going up and down 24hrs...

 Report
Helpful?
Thank Jayne032
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jayne032: Thank you so much for taking the time to leave us your feedback on your recent experience at Platinum Yucatan Princess. We are absolutely delighted to read that you enjoyed your stay and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable...

New York, United States
Reviewed 2 days ago NEW

Stayed here for a 5 day vacation with my boyfriend and we loved this resort! We booked a swim out suite and it was perfect. The room was clean and the location of our room was ideal. We loved all of the food we had, but the restaurants that required reservations were the best! We did the Miso (hibachi) and...

 Report
Helpful?
1Thank Vanessa G
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Vanessa: We would like to thank you for choosing Grand Riviera Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent...

Canal Winchester, Ohio
Reviewed 2 days ago NEW

Overall, our opinions of All-Inclusives is a little jaded. The concept is good, and it's probably ideal for families or groups who don't venture off the resort, or want the hassle of additional planning. The down side is how they force you to have to go to the lobby area for everything, which walks you past the relentless salespeople. Admittedly,...

 Report
Helpful?
Thank kmelroy622
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Kmelroy622: Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. We loved how in a few words you described the incredible experience you lived at Grand Riviera Princess. We do our very...

Reviewed 3 days ago NEWvia mobile

We arrived with our two children, room was decent. Had a King sized bed so we were some what impressed because we booked (and paid over and above) to be in the platinum suites. The couch was trendy, but as for comfort, not at all. This is where the staff expected our two children to sleep. We asked 8 times...

 Report
Helpful?
1Thank Ryan W
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Ryan W Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I truly regret the inconveniences you had during their stay at Grand Riviera Princess. We are always worried about our guest’s well-being and strive...

Ottawa, Canada
Reviewed 3 days ago NEWvia mobile

We stayed from November 24th to December 1st, 2016. We had an amazing trip. The food, drinks and the accommodations were excellent. The staff was superb, especially Rocio at the Platinum section on the beach. Will return.

 Report
Helpful?
Thank hescvrf
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear hescvrf Thank for taking the time to share your feedback with us and all the TripAdvisor readers. It's nice to hear that you enjoyed the facilities and services. Hopefully, you could give us the opportunity to serve you again soon. Rocio will be happy to hear your kind words :) Saludos desde Riviera Maya!

Calgary, Canada
Reviewed 3 days ago NEW

Just got back from a week at the Grand Riviera Princess. We were so impressed with everything. The only thing to be aware of is that the resort is massive and so walking from the lobby to the beach is about 15 minutes although they have a little train system you can ride if you don't want to walk. Our...

 Report
Helpful?
Thank basher959
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear basher959 Thank you for taking the time to post your feedback about your vacation at Grand Riviera Princess. It is nice to know that you had a nice trip and that you enjoyed our facilities and services. Your desire to come back is the biggest compliment. We definitely hope you will decide to visit us again in the future;...

Questions? Get answers from hotel staff and past guests. Ask a question

9,220 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (8853)
Viewed
Pool/Beach Area (1679)
Viewed
Hotel & Grounds (2315)
Viewed
Room/Suite (939)
Viewed
Dining (578)
Viewed
View from Room (257)
Viewed
Family/Play Areas (96)
Viewed
Bathroom (182)
Viewed
Business Center/Function Rooms (27)
Viewed
1:50
Videos (12)
Viewed
Other (2768)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (309)
Viewed
Amenities (26)
Viewed
Beach (14)
Viewed
Junior Suite (32)
Viewed
Junior Suite Deluxe Pool (39)
Viewed
Laguna Villa Suite (45)
Viewed
Platinum Pool (4)
Viewed
Platinum Suite (40)
Viewed
Pool (10)
Viewed
Dining (28)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (58)
Viewed
Hotel & Grounds (12)
Viewed
Pool/Beach Area (17)
Viewed
Room/Suite (6)
Viewed
Family/Play Areas (3)
Viewed
View from Room (3)
Viewed
Dining (5)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.4 mi away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#54 of 213 in Playa del Carmen
4,092 reviews
3.0 mi away
The Reef Coco Beach
The Reef Coco Beach
#98 of 213 in Playa del Carmen
3,217 reviews
23.2 mi away
Grand Palladium White Sand Resort & Spa
Show Prices
Show Prices
Show Prices
17.0 mi away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#9 of 17 in Puerto Aventuras
4,041 reviews
7.6 mi away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,297 reviews
19.4 mi away
Bel Air Collection Xpu Ha Riviera Maya
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $216 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Cheap Tickets, Hotels.com, Odigeo and Jetsetter so you can book your Grand Riviera Princess All Suites Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travelers.
1,418 questions
Ask a question

See all questions (1418)

Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't have room near mangrove swamp.”
 of 5 bubbles suffolkvisitor2311, yesterday | Read review
“Swim out room is the way to go!”
  • Swim out suite
 of 5 bubbles 827VanessaG, 2 days ago | Read review
“Be very specific with your requests, very few ocean view available”
 of 5 bubbles kmelroy622, 2 days ago | Read review
“All rooms are good in my opinion.i like the colonial/hacienda style.”
  • the grounds
 of 5 bubbles deea_24, 5 days ago | Read review
“The rooms are beautiful and comfortable. If walking long distances is difficult this resort is very large so I would recommend getting a room closer to the tram stops. My wife just had a total knee replacement 8 weeks prior to our vacation and the tram/ shuttle was an excellent way to get from one end of the resort to the other. ”
 of 5 bubbles toolmanpm, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay