1. CHECK IN - a breeze, champagne was our welcome drink and always a nice gesture upon arrival! 2. ROOM - very clean, beds, pillows and everything were comfortable. 3. POOL - only went to the fun pool, never too crowded. Tried another pool one morning but there were a lot of children and a swim up bar, it just felt strange with that mix. 4. SWIM UP BAR - just as you'd expect. For those that like slushie drinks, they had them. Only comment would be they were short staffed so there were long waits for drinks, double up and problem solved. 5. POOL ACTIVITIES - I never went out to different pools but, within the one week we were there we stayed mainly by the fun pool, by the french restaurant with the swim up bar I don't recall the name, there was only one "aquasize" class and one game another day. I've been to other resorts where at the fun pool they come by multiple times, and I always look forward to that. Not a deal breaker, just a comment. 6. FOOD - We enjoyed it, lots of options so in my opinion nothing to complain about! The hamburger bar at one pool is great and worth the short walk! Staffing in the buffets need to work on customer service. We didn't get drinks or have anyone check in to see if we needed anything. 7. BEACH/OCEAN - not super swimmable, there are certainly better beaches out there. Great views though, who doesn't love staring into the ocean. 8. A LA CARTE - we tried most. Mama mia and Tapanaki were favorites. We were definitely rushed and at two a la cartes we weren't offered dessert. There was little to no customer service except at the tapanaki. 9. APP & BOOKING A LA CARTE - this was the biggest challenge and most frustrating. The app didn't work the night we arrived, so I went to concierge to book the 3rd night as you can only book 3 days in advance. First time I did this, it was no problem and the booking was made on our behalf no questions asked. The following night I again went to book in advance because the app wasn't working again and I got yelled at that he can't do it and we have to use the app (which wasn't working). It was incredibly rude and this would be the main reason why I would NEVER RECOMMEND this resort. Oddly enough, the man working that yelled at me was the same man that did it the night before. But when I reminded him he had no problem doing it the night before and allowing us the opportunity to use the resort to the fullest, he yelled and through his hands in the air and said I don't remember everybody....maybe I didn't tip enough I guess. Regardless, I've never been spoken to like that at an all inclusive resort, I was shocked. He also did this in front of our group of friends, we were all shocked. Part of me wishes I would've asked for a supervisor but I've never been that person. I hope you don't have this experience. If their app would work better it wouldn't have happened I guess. It appears the app has been an ongoing issue reading other reviews. 10. POTTERY PAINTING - relaxing and fun! Met another couple there. I made a spoon rest but there were tons of options, it was $12 USD to buy it and paint it. She took it home to finish it and I picked it up 2 days later. 11. EXCURSIONS - We did one. The turtle swimming with cenotes right after. I was expecting a conservation or something so it was easier to see the turtles but it's a random beach nearby so you're not guaranteed to see them. There were tons of boaters and rough waters. We didn't see any turtles but our friends did. Lots of seaweed if that grosses you out. The cenotes were awesome! highly recommend! Had a hiccup in the booking though, booked through the resort Sunday for Tuesday. Monday he told us it was cancelled Tuesday because the weather was crappy and would be rebooked Thursday. We got ready and went up Thursday and no one came. Calls were made, apparently there was some miscommunication between the rep and the excursion specialist that we were rebooked to Wednesday and we no showed. Nonetheless, they made it happen Thursday and we got a private tour because of the mishap. 12. DRINKS - no complaints of course! 13. SPORTS BAR - kids were allowed inside, which was strange. We didn't spend much time there. 14. DISCO - seemed like it could've been fun but we only went the night before we left. 15. SHOPPING ON RESORT - lots to shop through having two resorts attached. Expensive but saves a taxi trip. Nice to browse though. 16. THURSDAY NIGHT MARKET - lots of fun! love this option. We got most of our souvenirs here. 17. CHECK OUT - we got the tiniest clown car to travel to the airport in. I'm talking major claustrophobia. Highly recommend asking ahead of time what the transportation is because a bus brought us there and a clown car took us to the airport. I wouldn't paid for a taxi if I would've known lol. We certainly had fun as a group, making it fun for ourselves and enjoying what we could but this resort does need to improve on their customer service skills.…