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Grand Riviera Princess

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Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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$161
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Free cancellation until 10/02/21
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$126
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Official website$167
Hotels.com$204
Travelocity$204
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (12917)
Pool & Beach (2437)
Room & Suite (1623)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Riviera Princess
Updated 08/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#132 of 305 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll. Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon). A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Paid internet
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
Spanish

Location

Full view
11276Reviews3141Q+A100Room tips
Traveler rating
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Popular mentions
Mario C wrote a review Yesterday
1 contribution
I had so much fun with the entertainment team in your hotel, Ever and Givani are amazing during the activities, at the pool and the shows; all the service in general I’ll definitely back the next year
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Date of stay: August 2021Trip type: Traveled as a couple
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Sophia wrote a review Sep 16
1 contribution
Staff are super friendly and offered good service. My friends and I especially loved the hostess who works at night, Guadalupe Diaz Vazquez, she is so lovely and very funny! Food is also really good, we liked that it was different every night. Events are also entertaining but unfortunately because of covid everything does close early, but is definitely worth it. Would totally recommend!
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Date of stay: September 2021Trip type: Traveled with friends
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Response from Community Manager Princess México, Otro at Grand Riviera Princess
Responded 5 days ago
Dear Sophia: Thank you very much for taking the time to write your Trip Advisor review. We appreciate all your feedback and are happy to hear that we were able to meet your expectations. We share your opinion with our employees so that they are motivated to continue working at a high level. We hope you come back soon. Best regards.
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Alease C wrote a review Sep 14
3 contributions
Stayed here with friends for a needed getaway. The grounds were really pretty, and staff were really nice. Our room smelled like mildew. The coatis ( which is an anteater, raccoon looking creature) are over running which totally ruins the experience. You can’t sit out around pool without watching your back. They will take your bags, food and anything else around. They are in hallways looking for room service trays left out ITS JUST SICKENING!!! The monkeys were not quit as bad but they run around jumping on lawn chairs. This could really be a nice place if they could control the animals.
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Date of stay: September 2021Trip type: Traveled with friends
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Response from Community Manager Princess México, Otro at Grand Riviera Princess
Responded 5 days ago
Dear guest, Thank you for taking the time to write your review on TripAdvisor. We regret that your experience at the hotel has not been pleasant. We understand that wildlife can cause inconvenience, we strive to remind guests not to feed or touch the animals in the hotel so that their behaviors are not invasive, remember that they were before us, for the same reason we owe them that respect. Our team works constantly to keep the areas clean and also works to protect the guests and the animals that live around the hotel. Greetings.
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Teresa wrote a review Sep 9
New York City, New York75 contributions42 helpful votes
I got the platinum suite but the bell boys directed me to the regular check in opposed to the “private” check in that was promised in the package. When asked about why we didnt get a private check in, their response was “due to covid”. But doesnt it make more sense to actually do the private check in than stand on a line with a ton of other people due to covid. The extra perks stated in the platinum package are all lies, you would think you’re paying extra for great service and attentiveness. WRONG. Dont expect the “special dinner” they promised in your package. They are very adamant about 3pm being check in so we were early and decided to grab some lunch while waiting. The buffet was not impressive at all, everything was all dry or empty and not refilled. The waiter “helping us” came to bring us one drink but never checked on us after that. Now that we got to our room, the baby crib provided for my child was filthy, stains all over the side and mold on all sides of the cloth railing. If you wouldnt put your child in this why would you offer it to someone else. So thats already unacceptable. 2nd, the outdoor hot tub had dirt and bird droppings ALL OVER. I understand nature happens but at least make sure the room is presentable to the guest before they walk in. We called the front desk to voice our opinions and then they switched us to another room down the hall. They made sure this room was clean but there was ONE MAJOR PROBLEM. Its 90 degree mexican heat and humidity and they put us in a room with a broken AC. They sent 2 mechanics to work on it and they werent able to fix it and they had my son and I sit in the hot room with no air until almost midnight. Complete TORTURE. When we were waiting for hours for them to find yet another room for us and this time it was out of our hands for the room change. They also had the audacity to bring us to another room that was already occupied by another family. Finally my husband had the last straw and went to talk someone for the 5th time and asked whats going on ?! So finally we were brought to our new upgraded room which is beautiful. Its midnight and none of us had eaten since we got a bite from earlier and all that wait made us miss the show i really wanted to watch and dinner. Now for the new room. The outdoor hot tub doesnt work. And there were open sodas in the fridge. 2nd day there was a bartender at the bar in the main square where they play live music- well we wanted redbull and well aware its an extra cost. He proceeded to let u know its not included. And we said ok. And asked for it 2x, and each time he replied its not included. And we asked for it one more time and this time he decided to yell at us “ITS NOT INCLUDED!!” Excuse me? Is this the type of service that is acceptable to be provided to paying guests. He decided to simmer down once we gave him a piece of our mind too since thats the norm here with the workers. Maria and Rebecca at the la hacienda restaurant were the only 2 of the 4 waiters we have encountered in these last 9 days that gave us good customer service which is extremely sad. And everyone does the complete bare minimum. You pay much more for “platinum” service but the concierges in the platinum lobby have no common sense or care at all. Expect to be greeted with attitude and cluelessness. Our room attendant Rafael and the other gentleman that covered for him on his days off that cleans our room everyday and night are superb- always clean towels and clean room and completely spotless- thank you for always making our home for this past week something positive, we really appreciated the care you guys put into the room. Manuel and Miguel from the Miso Thai restaurant provided us with excellent service. Very attentive and courteous and made sure we had everything we needed. But this is our 3rd and last time here. Never again. We shouldnt be treated like children and felt very unimportant to like this place. Every guest should feel welcomed and should be able to enjoy their vacation we all worked very hard for. It was quite embarrassing because I planned my husband’s birthday trip here and flew out all his friends as a surprise and everyone hated their experience.
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: Avoid this place at all costs. Theyre make sure your vacation is ruined
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2 Helpful votes
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Response from Community Manager Princess México, Otro at Grand Riviera Princess
Responded 1 week ago
Dear guest, Thank you for taking the time to share your experience. We regret that your stay with us did not exceed your expectations. Feedback is always appreciated and we will look into the situations that you are pointing in your review. Rest assured that we will make action plans and share your comments with the corresponding departments. We appreciate your comments as they will help us improve our service. Regards.
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Sega G wrote a review Sep 5
30 contributions17 helpful votes
+1
My name is Philip and my wife and I have the privilege to do a lot of traveling. In our last trip (just got back) from the Quintana Roo Mx we stayed at 5 different All inclusive resorts. We did this so we could compare them. We stayed a total of about 3 week. That said please understand we are not being paid in anyway to write this and it is an honest assessment. My only gain is to help other travelers. That said I like the facility my 2nd favorite and the food was my 2nd favorite. It was my favorite for the price. The only one I like better was $250 more per night. Likes: The pool is excellent and it is very well taken care of. The food was very good. Both the buffet and the private restaurants were exceptional. The room was very comfortable. The beds are new. They are changed out every year or less. Shower is hot which is unusual. In most places the water gets warm at best and not very much of it. The entertainment was also very good. At Sandos Playa the water was cool and barely dripped out of the shower head. Not good. Not enjoyable. Not recommended. Service was excellent and we will go back here again. Next year we will be going the other direction to Nova Scotia and Greenland. Happy Travels to each and everyone. Be safe.
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Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip: Request an upper level room with a view of the Ocean. #6000 is good
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2 Helpful votes
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Response from Community Manager Princess México, Otro at Grand Riviera Princess
Responded 1 week ago
Dear Sega Thank you very much for taking the time to write your review on Trip Advisor. We appreciate all your feedback and we are happy to read that we were able to meet your expectations. We share your opinion with our staff, so that they are motivated to continue working at a high level. We hope you come back soon. Greetings.
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PRICE RANGE
$158 - $333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand riviera princess all hotel playa del carmen, grand riviera princess all suites resort and spa, grand riviera princess hotel
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
674
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Frequently Asked Questions about Grand Riviera Princess
Which popular attractions are close to Grand Riviera Princess?
Nearby attractions include Playa (0.7 miles).
What are some of the property amenities at Grand Riviera Princess?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Riviera Princess?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Riviera Princess?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Riviera Princess?
Yes, free parking is available to guests.
What are some restaurants close to Grand Riviera Princess?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Grand Riviera Princess?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Riviera Princess have an airport shuttle?
Yes, Grand Riviera Princess offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Riviera Princess?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Riviera Princess offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Riviera Princess?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (4.8 miles).