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Princess Family Club Riviera

Mza 20 Prolongacion 5ta Lote 006, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 11/18/21
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Free cancellation until 11/17/21
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Traveler (689)
Pool & Beach (108)
Room & Suite (106)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Princess Family Club Riviera
Updated 08/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#108 of 304 hotels in Playa del Carmen
GreenLeaders Silver level
A special area created for families within the 5 star surroundings of the Grand Riviera Princess, with facilities and services that will make your holidays unforgettable. Enjoy our specially focused entertainment for all the family, there is something for everyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Hot tub
Adult pool
Outdoor pool
Yoga classes
Bar / lounge
Breakfast buffet
Swimup bar
Poolside bar
Water park
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Family Resort


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781Reviews188Q+A100Room tips
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Popular mentions
Yuliya wrote a review Jun 2021
2 contributions
We booked a room with pool access- room was excellent, daily cleaning service was great. Kids size robes and slippers are a nice touch! Resort itself is very large but we never had issues getting around. Hotel grounds are beautiful, clean and very well maintained. Lots and lots of wildlife - kids loved it! We enjoyed the evening shows, especially Moana and fire shows.Bars service was great as well. Unfortunately we were in the midst of seaweed season - we saw a tractor trying to clean it multiple times but there was still tons of it. One big downside of the hotel is food - not a whole lot of good choices, no seafood selection at all. However we did enjoy taco stand by the pool, snack shack at the beach and desert selection at the buffet - they were the only highlight. Also if you arrive earlier than check in time 3 pm - don't expect to have a room ready. They will not give you a key before 3. Not a big deal - we got the wristbands, went to eat, got changed in the bathroom and went to the pool. Receptionist looked miserable. Concierge on Family site seemed nice however any time we had a question he either told do something online or sent us somewhere else, so I really didn't see any point of him being there. Another downside - with most hotels in Mexico providing free Covid tests for guests, at Princess you have to pay $35 per person. Overall - great time. We loved the hotel and our room but not sure if we would come back due to the disappointing food selection.
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Date of stay: June 2021
Response from Community Manager Princess México, Otro at Princess Family Club Riviera
Responded 3 weeks ago
Dear Yul, Thank you very much for taking the time to write your review on Trip Advisor and thank you for your 4 out of 5 rating - hopefully next time it will be a 5 out of 5 rating! Warmest regards
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Zuza83 wrote a review Mar 2020
Mississauga, Canada42 contributions76 helpful votes
The family section is great for the kids. In the room they are sand toys, candies, even little ropes and slippers waiting for the kids. Rooms are clean (except curtains that were full of stains), bunk beds for the kids, mini bar refilled daily. On the site there is a kids buffet, food not good and mostly cold, but nice decor- fun for kids. Ice cream place and great playground. Beach is nice but not enough shade, and people pack like sardines. They are couple umbrellas but not enough for the amount of people. You probably have to wake up at 5’o clock to occupy the spot. The staff very friendly, check in easy and fast, everything very well organized. Just don’t get sick as the medical clinic that is on the site it’s a disaster. No napkins for nose, no hand sanitizer and doctor that we saw looks like didn’t have any knowledge. Beside that hotel is very nice, clean and well maintained.
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Date of stay: March 2020Trip type: Traveled with family
1 Helpful vote
Coxmama wrote a review Mar 2020
Parry Sound, Canada58 contributions35 helpful votes
We travelled as a family: two adults, two teens and a 4 year old. Our first impression at the family club check made us a bit nervous for the week to come. The receptionist was a bit cool. The decor was very child friendly, which made me nervous for the older teens. (I thought it might be too juvenile for them). As it turns out, I was wrong. Upon arrival, our concierge had pre-booked us into the Oriental and International a la crate restaurants. It was no problem for us to add Mexican, Tappenyaki, Steak house and Italian to our dining schedule for the week. Our room was spacious. We had the king bed, and triple bunks. Large bathroom. A nice welcome gift of sand toys and a stuffed pirate for our daughter. There were robes and slippers for each of us. Our room had no drawers, so we couldn’t unpack properly. Our teens room had drawers... guess it’s luck of the draw. Our room was promptly cleaned each morning while we went to breakfast. One night during the week our room attendant surprised us with champagne and petit fours. Nice touch! Buffet was good, with lots of variety. Breakfast is pretty standard for this type of resort. Lunch: we often stopped at the grills that were set up beside the pools. Excellent tacos and burgers. Our favourite lunch spot was the sports bar. Yummy food, and super quick. Dinners. There’s a lot. Lol. Mexican: our least favourite, appetizers were meh, fajitas were good. Italian: everyone liked their dish. Chicken Parm was exceptional. Steakhouse: ribs, steak, and prime rib were all good. Baked potato, was a bit dry. Oriental. Excellent, especially Mongolian Beef and Pad Thai. Teppanyaki- entertaining and yummy. If you want shrimp/lobster, there is an extra fee. Fish, chicken and beef are all standard and tasty. Kids pirate buffet: nice touch! Great for kids, but adults will likely want to eat elsewhere. Ice cream shop: a nice place to cool off on a hot day- lots of items on the menu. Drinks: house wines are just ok. There is an option to purchase other wines. As part of family club, we had access to premium liquor. Beach: clean, and always easy to find a chair. Pools, a bit cool, several to choose from and always easy to find a chair. Water park is nice, but water is frigid cold. It’s nice that towels aren’t micromanaged. Take as many as you like, with no fear of extra charges. Kids club: we utilized this a couple times. Our daughter loved it. Very welcoming. The staff recognized her everywhere. There are strollers and wagons you can sign out (no additional cost) which helps for getting around. There’s a magician who visits the tables, and is quite entertaining! Make sure to catch the kids magic snow. Entertainment: I loved it. I’m a dancer, so I appreciated the choreography and talent. They have different shows than any other resort I’ve been to. Our favourite was the “horror” show. Not scary at all! The entertainers don’t sing (lip sync), but all shows were enjoyable. Overall, this is a large resort, with plenty to offer everyone. It doesn’t seem crowded at all. There is lots of walking, but for people with no limited mobility, this is a nice way to burn off extra calories from all the yummy food. Staff is all very friendly. Resort is clean and beautiful. I would come back.
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Date of stay: March 2020Trip type: Traveled with family
7 Helpful votes
Jonathan S wrote a review Feb 2020
1 contribution3 helpful votes
My wife and 8 month old daughter just came back from this resort where we spent 7 days. We had a swimout room in the kids section (a must have with a baby so you aren't stuck in the room during naps). The resort itself is beautiful. The staff are incredibly friendly. The pools are nice and the beach is great. The resort is very spread out so be prepared for a lot of walking. The only downfall at this resort is the food. The buffet is not great and the a la cartes don't make up for it. The food wont get you sick but it is not good. Other than, a great time at the resort.
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Date of stay: February 2020
Sleep Quality
3 Helpful votes
Rob W wrote a review Feb 2020
Pickering, Canada2 contributions1 helpful vote
We are just about to leave the resort today and we are very sad because we have had a wonderful time. Everything here was fantastic. The only thing that I can fault is that the a la cart restaurants weren’t amazing, but they tried their best. Beautiful location, great beach, professional staff, amazing hotel and grounds. Can’t recommend this place any more!! You won’t be disappointed if you choose to stay here!
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Date of stay: February 2020
$176 - $399 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Princess Family Club Riviera
Which popular attractions are close to Princess Family Club Riviera?
Nearby attractions include Playa (0.5 miles).
What are some of the property amenities at Princess Family Club Riviera?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Princess Family Club Riviera?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Princess Family Club Riviera?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Princess Family Club Riviera?
Yes, free parking is available to guests.
What are some restaurants close to Princess Family Club Riviera?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Princess Family Club Riviera?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Does Princess Family Club Riviera have an airport shuttle?
Yes, Princess Family Club Riviera offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Princess Family Club Riviera?
Yes, dry cleaning and laundry service are offered to guests.
Does Princess Family Club Riviera offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Princess Family Club Riviera?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (4.8 miles).