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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Rosewood Mayakoba
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 265 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
Rosewood Mayakoba is situated on the Riviera Maya. This luxury resort in Mexico offers spacious suites and is located south of Cancun and north of the charming seaside village of Playa del Carmen. Surrounded by the emerald embrace of the jungle and caressed by warm Carribbean breezes, is a resort of rare luxury and indulgence. Rosewood Mayakoba is imbued with the unique spirit of Mexico's Yucatan Peninsula. A journey to this serene world, immersed in the dense green perfume of the jungle, captivates the soul with unimaginable tropical beauty, and pure, simple refinement. The ecological enclave of Mayakoba is a new, enlightened model of true luxury hospitality that celebrates the land without compromising it. Mayakoba embraces the government restrictions on development and mangrove preservation which has always been a top priority for the developers and designers.
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Room & Suite (638)638
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Plunge pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Bicycle rental
Bicycles available
Diving
Golf course
Snorkeling
Tennis court
Fishing
Walking tours
Board games / puzzles
Books, DVDs, music for children
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Spanish
Location
Full view
Contact
Ctra. Federal Cancun, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $5/day
2,275Reviews259Q+A100Room tips
Reviews
Traveler rating
- 2,066
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- 8
Time of year
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Popular mentions
We visited Rosewood back in March right before Covid took over…landing back in Chicago just in time for the stay at home order to go into effect. With so much going on in the world, we forgot to write a review but we had the most amazing time at Rosewood. The property is lush and gorgeous. We were upgraded to an over-water suite and the room was truly extraordinary. The design esthetic is great. I don’t want to give away all the secrets, but there are so many lovely little surprises. Our butlers, Jose and Ana took exceptional care of us…checking in to make sure our every need was taken care of. Jose made a few suggestions to do the beach party and food fest and they were both so much fun! The food is really good…and we have pretty high standards. Loved the TJ’s tacos so much that we recreated them at home, with help from Chef Juan Pablo’s instagram video. It was wonderful to meet Daniel and his dog Snoopy at the cocktail reception. Oh! And there are pelotons in the gym, which we used every day! It was odd to feel so comfortable, safe and peaceful during such an uncertain time in the world, but it was a breath of fresh air and we went home ready to face the pandemic and our new reality. We’re so grateful for the care we were given and can’t wait to return to Rosewood.…
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip: Overwater Lagoon suites is amazing
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Helpful
+1
Where do I begin? From start to finish this was the trip of a lifetime! At Rosewood Mayakoba we received the best service and most gracious hospitality we have ever experienced, and I have stayed at many luxury properties all over the world. The entire staff went out of their way to accommodate us and anticipate our every need. There were so many special touches; from the welcome tequila drink to the thoughtful note left for us after we returned from a day Akumal Bay...we felt truly special. Our butler Carlos seemed to appear out of nowhere to suggest dining plans or just check in with us to see how we were enjoying our stay. I can’t praise him enough! The food was top notch and for us the highlight was the Thursday evening beach grill. The décor, meal, service, staff and music felt like a magical dream and we never wanted it to end. The resort itself is stunning; all the accommodations and the lush surroundings were breathtaking. During these uncertain times for travelers, Rosewood Mayakoba did everything to make us feel at ease and safe. The housekeeping staff kept our casita spotless and all other areas were pristine as well (restaurants, pools, beach area and spa). One of our favorite memories of the trip is all the staff continuously greeting us with “Welcome Home”; as it truly felt that way, like we were part of the family and we cannot wait to return. We are truly blessed to have experienced this type of warm, generous hospitality. The staff of Rosewood Mayakoba created memories for my Mother and I that will last a lifetime! I highly recommend this resort...you won’t be disappointed!…
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Date of stay: September 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Responded 6 days ago
Dear Z6876BJkimt, Many thanks for this heartfelt review. We want you to know that you and your mother are 100% a part of our Rosewood Mayakoba family! It was absolutely our pleasure to host you both and we could not be more thrilled to hear about how much you enjoyed your stay with us. We will be sure to give Carlos your regards, and please know what an honor it is to be mentioned so kindly in a guest’s TripAdvisor review 😊 We love creating memories for our guests and it brings us great joy to know that our little touches have made all the difference! We too, love our Thursday night Beach Grill dinners. Our culinary team puts great efforts into cultivating these events and strive to create an authentic and memorable experience that touches all the senses. Thank you again for recommending Rosewood Mayakoba. We are looking forward to welcoming you both home to your casa Mexicana very soon! Saludos,
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When I read reviews, I am always a little skeptical. With the Rosewood Mayakoba, I was really surprised about the exceptional service that exceeded what I read on their already excellent reviews. What I was most Impressed with is the employees, and I am not sure how they are able to maintain such a high level with virtually every employee, not just a few. I have stayed at 5 star+ hotels exclusively for the last 10 years all over the world, and this was definitely 5 star+.
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Review collected in partnership with Rosewood Hotels & Resorts
Date of stay: September 2020
Value
Rooms
Service
Helpful
Responded 6 days ago
Dear frankfT9629PV, While we do believe that a degree of skepticism is needed in today’s world, we are happy to know that the Resorts continued efforts to deliver are not in vain! Thank for taking the time to recognize our employee’s dedication and passion. We are proud of our team's commitment service. Our success at Rosewood Mayakoba is measured by our guest’s happiness. We are thrilled to have exceeded yours! We look forward to having the opportunity to do so again upon your return visit. Until then, best wishes from your Rosewood Mayakoba family. Saludos,
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+1
We stayed 5 nights in the Lagoon Studio Suite King (room 212). After the hotel we originally planned to go to pushed back their opening because of COVID 19 we decided to book a stay at Rosewood Mayakoba. We booked the private transfer with Rosewood and we were very happy with it. Worth the extra expense of booking the transfer direct. Driver was waiting right outside the terminal and there was snacks, water and Corona waiting in the SUV. Check in was processed very fast and we were headed off to the boat for the lagoon transfer to our suite. We loved the Mezcal welcome gift and the chips and guacamole waiting for us. The suggested mix drink with the Mezcal is worth the effort. The room location was great for us as we were close to the front of the property and it was only a bike ride away to the beach. Also, there is no suite across from your pool, so it was great for privacy. We visited the golf course and played a round of golf. While I am not a good golfer by any stretch, it is worth bringing your clubs (or renting) and spending the money. It is cheaper to play at a PGA style course in Mayakoba than it is to play at TPC San Antonio; and TPC cannot match the beauty of the course. Also, don’t miss the Thursday night dinner on the beach. They have live music and family style food that is amazing! When staying at a beach resort, how does a hotel differentiate from anyone else is service and food. From the beach service (Diego, Arturo) to the bar (Luis), the employees went above and beyond our expectations. We now know what 5-star treatment really is! The food and drinks are top notch as well. Since this is not an all-inclusive, you do end up having to pay for food and drink but never did we balk at the cost because we felt we got our money’s worth every time. While we are partial to Excellence resorts over the years, we learned that there is a different level of service and experience from Rosewood Mayakoba. Next to Quepos Costa Rica, this was one of our favorite places to stay! We already booked a return trip!…
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Date of stay: August 2020
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Responded 6 days ago
Dear TDN2009, Wow! Thank you for taking the time to write up your 5-star review. How lucky are we that you ended up staying at Rosewood Mayakoba? It is so wonderful hearing about guests first-time visits to the Resort. It truly is a unique property thanks to the regions lush landscape and to the destination’s wonderful layout and facilities. From the Caribbean waters to lush jungle, from private suites to a hole in, there really is beauty everywhere! We love hearing about how much you enjoyed the food and drinks at the Resort, Chef Juan Pablo Loza, Directory of Culinary Operations, and his entire team are extremely dedicated and passionate about providing an authentic and sustainable representation of Mexican cuisine to guests. It just so happens that we also believe in quality and quantity 😉 Our team appreciates your shoutouts, it means everything knowing that we did our job of exceeding your expectations! Although COVID-19 has certainly derailed many of our 2020 plans it has also brought us some unexpected joys, like you! And for that we will always be grateful. We can’t wait until your return, and happy to welcome you to the Rosewood Mayakoba family! Muchas Gracias,
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I can’t say enough good things about this place. We went August 15-20th. It is fabulous. Every think is beautiful including the food, service and the people. It is my favorite place to be. The rooms are so nice and you have everything you need. We just got back from Vegas and it was miserable and the people were so rude. Save your money and go to the Rosewood it puts the Wynn to shame.
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Responded 6 days ago
Dear Kristine I, Thanks for writing this great review on TripAdvisor. We’re delighted to hear that you had a wonderful stay and that you enjoyed our recently refurbished suites. Riviera Maya is a special place and we are proud to honor it’s natural beauty by keeping a Sense of Place throughout the Resort, and by staying true to our warm Mexican hospitality. We stand by our commitment to service and will continue the work required to be fabulous! We look forward to welcoming you back soon to your casa Mexicana. Muchas Gracias,
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PRICE RANGE
$735 - $3,000 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rosewood mayakoba hotel playa del carmen, rosewood mayakoba playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
129
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Claim Your Listing Frequently Asked Questions about Rosewood Mayakoba
What are some of the property amenities at Rosewood Mayakoba?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Rosewood Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Rosewood Mayakoba?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Rosewood Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Rosewood Mayakoba?
Conveniently located restaurants include El Puerto, Punta Bonita at Rosewood Mayakoba, and Saffron.
Are there opportunities to exercise at Rosewood Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Rosewood Mayakoba have an airport shuttle?
Yes, Rosewood Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Rosewood Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Rosewood Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Rosewood Mayakoba?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Rosewood Mayakoba?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (6.1 miles).