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What is Travelers’ Choice Best of the Best?
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 08/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Rosewood Mayakoba
Updated 08/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 332 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.5
2022 Travelers' Choice Best of the Best
GreenLeaders Gold level
Surrounded by emerald jungle and winding lagoons, Rosewood Mayakoba is an ultra-luxury retreat situated along a mile of white-sand beach on Mexico’s Riviera Maya. The luxury resort covers many small islands surrounded by a mangrove jungle at the heart of the ecological enclave of Mayakoba. An unparalleled Mexico vacation destination, Rosewood Mayakoba offers Sense, A Rosewood Spa, situated on a private island at the heart of the resort. Guests of the award wining resort have access to all of the features and services of Mayakoba (a 620-acre gated development), including 20 restaurants and bars, the Mayakoba Dive Center and El Camaleón, an 18-hole Greg Norman championship PGA golf course.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Plunge pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Bicycle rental
Bicycles available
Diving
Golf course
Snorkeling
Tennis court
Bicycle tours
Evening entertainment
Fishing
Walking tours
Board games / puzzles
Books, DVDs, music for children
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand movies
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, Spanish
Location
Full view
Contact
Ctra. Federal Cancun, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
2535Reviews286Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
We have stayed at the rosewood for about half a dozen times. It is one of our favourite hotel in the world . Immaculate service unbeatable location ultra comfy rooms .. what makes it special is the Personnal touch - almost all staff members say hello are friendly and helpful . The latest relaxed lounge / restaurant Zatote is a welcome addition, Not cheap but priced to perfection.
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Date of stay: January 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Resort Manager, Owner at Rosewood Mayakoba
Responded 4 days ago
Dear Alain D, thank you so much for sharing your comments about your experience with us! On behalf of the entire staff at Rosewood Mayakoba, we want to express our most sincere thanks and remind you that we will be waiting to welcome you very soon. Our family-friendly resort always looks for innovation to bring new experiences for children and adults. Thanks a lot for your feedback. We miss you already!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Such a unique place in a special setting! We were wowed from the moment we stepped foot onto the resort and traveled to our bungalow down the picturesque lagoon… we saw adorable turtles and heard beautiful birds calling - it’s almost easy to forget how close the ocean is and all of the beauty that goes along with the beach, when surrounded by such a lush jungle environment; truly the best of all worlds when it comes to grounds of this resort! Colorful & fragrant flowers, natural stone, gorgeous architecture and an overall design aesthetic that is cohesive, natural, clean and beautiful. This was my third time visiting and I will be returning many more times! In addition to the beautiful surroundings - the service is bar none! The staff not only anticipate every one of your needs, but they do an amazing job at anticipating your wants, as well (with small touches like placing a cool bookmark in the books you leave out or leaving a lens cloth by your sunglasses)! Communicating with your butlers via the app was easy and they always met us during the day to check in. The food is perfectly plated and incredibly delicious and we felt educated about the origins of each item. La Ceiba was especially fantastic and definitely an ‘experience’, not simply a meal. I will truly remember that night as one of the best meals of my life and a very special evening - definitely worth the price!…
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Date of stay: January 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Resort Manager, Owner at Rosewood Mayakoba
Responded Jan 31, 2022
Hola Karen! We cannot begin to describe how touching your words are. Thank you not only for recognizing out team and the passion and effort we put into making your stay with us memorable, but also for reminding us to appreciate the space we're surrounded by and the great community we've built during these years. Your seat at our table will always hold a special place, please come back soon as we'll be waiting for you with open arms. ¡Hasta pronto!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Top 5 resorts I have ever been too. Place is amazing. Attention to detail. Food was great. Staff was great. They were great with kids. The rooms are very nice and very clean. I would highly recommend this resort.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Resort Manager, Owner at Rosewood Mayakoba
Responded 4 days ago
Dear Guest, Greetings from sunny Mayakoba! Thank you for taking the time to write about your experience! We truly appreciate your feedback as it allows us to learn from areas of opportunity. We were delighted to read that we were able to exceed your expectations in various areas of our resort. Should you have any further comments, please do not hesitate to contact us. We truly appreciate your loyalty to Rosewood Mayakoba and look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel provides a luxury experience from the moment you exit the airport until you enter the security line at the airport at departure. Our airport guide even advised us on which security line was moving fastest that day. Every detail of this place is well thought out. Our room was lovely and large enough for our family. I believe all the rooms are large so you cannot go wrong. The plunge pool that each room has is such a nice bonus. The facilities are well kept and the boat ride to your room upon arrival is charming (similar to four seasons bora bora). However, many hotels have nice rooms and amenities, what sets this property apart is the service. We have been lucky enough to visit many fine hotels and resorts around the world and this hotel has the best service we have ever experienced. Each room has a butter, and our butter Marimar, took great care of us. She ensued all our needs were met (and exceeded). This hotel seems to have a unique approach to staff and treat the staff like family and this in turns lead the staff to take great pride at excelling at their work. You could tell the employees were passionate about doing a good job. It was a novel experience. There are also tons of thoughtful touches like providing us with monogrammed pillowcases, post-sun lotion, welcome drinks and snacks and toys for our children. Each day a new surprise awaited us in our room. I also thought the food was good and there were many restaurants to chose from both at the Rosewood and the three other hotels in the Mayakoa secure complex. They also had a nice kids club and can arrange babysitting services. The babysitter was so nice my kids asked if she could come back every night.…
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
Room Tip: Get a room near the beach to avoid having to take the golf cart or bike everywhere
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Resort Manager, Owner at Rosewood Mayakoba
Responded 1 week ago
Dear Guest, we are delighted and too happy to read your comments! Each feedback is a very important factor in continue transmitting our love for our work, every day. How lucky we are to have received you and your family in our wonderful Caribbean destination. It is true that we strive every day to convey to our guests the importance of Mexican service. We hope to see you soon. Your home away from home awaits for you to come back in the future. ¡Muchas gracias!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I don’t even know where to start - everything was so incredible! The moment we arrived we felt like we were at home. Once everything was complete at the reception desk we were taken by boat to our Villa which was such a lovely experience! Accommodation: We booked the Rooftop Ocean View Suite and my goodness, it was worth it. The interior design is spot on and there is so much living space both inside and out. Food: Every meal was incredible. Highly recommend the Yucatan Poached Eggs at breakfast and Shrimp “TJ” Style Tacos at Aqui Me Quedo down by the beach. Pools: Very well kept and clean. We only used the pools in the adult section along with our own pool and loved both. Beach: Beautiful. A bit of seaweed but nothing worth fussing over. They do a great job at keeping the beach clean. For the kiddos: While we decided to be selfish and leave our kids at home we could very quickly see that the Rosewood is a fantastic place for kids of all ages. Spa: The spa was an unexpected surprise. As guests of the hotel, you have complimentary access to the steam shower, sauna, cold plunge pool, relaxation pool and outdoor pool at the spa. The spa team goes above and beyond to ensure the experience is most enjoyable. I cannot recommend trying this experience out at least once during your stay. Butler(s): We will forever be grateful for Gabriel, Johana and Gabriela who were always there to ensure we had what we needed. We loved running into them during the day and chatting together and truly look forward to seeing them again. An extra thank you to Gabriel who knew we were celebrating just getting engaged and left a lovely amenity and card in our room! We would both highly recommend staying at Rosewood and are already planning our second trip back!…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Resort Manager, Owner at Rosewood Mayakoba
Responded 1 week ago
Dear Guest, thank you so much for sharing your comments and thoughts about your experience. It is very helpful to get feedback from each and every one of the areas mentioned above! We love working for you and to please your family with the best service and Mexican hospitality. Please come back soon to your home away from home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The attention to detail and the level of service we received was beyond 5 stars. This trip was for three lifelong friends to celebrate our milestone birthdays and it is a trip that we will be talking about for a very long time. It is very obvious that Rosewood takes great care of their team members because it shows in all they do for the guests! The food was so amazing that we never left the resort to dine at the other three resorts in Mayakoba. I have personally stayed at two other Rosewood properties (Little Dix Bay and the former Caneel Bay) and this resort is 2nd to none. Our room upgrade was unexpected and a great treat! Champagne O'Clock with complimentary Veuve...brilliant! Ramon, our butler was always professional yet very attentive and made sure we were set up for success in all endeavors. I was very impressed that the welcome tray of treats in our room had been prepared with my food allergies in mind. I am allergic to cilantro so I was very nervous about the dining part of my trip. Silvia, our guest relations manager was just delightful and just so thoughtful. She did extras things to make our birthdays fabulous that were very much appreciated. Daniel, who was part of the pool crew team, faithfully ensured that we had the appropriate shade at the beach pool each of the 4 days we were there. On one occasion, I noticed Daniel moving my umbrella while I was in the pool b/c he noticed the sun had started to shine on my chair. And he moved it without me asking because he knew I did not want to get any sun. Bravo! Daniel, member of the pool wait staff - always waited on us with a cheerful smile. Our beverages and food arrived very quickly. He was very attentive to what we might need. Our stay was an amazing experience from beginning to end. Bravo! Bravo!…
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Resort Manager, Owner at Rosewood Mayakoba
Responded 3 weeks ago
Dear Guest, infinite thanks for sharing with us such a beautiful message about your experience. We highly value your comments and feedback. Feel free to come home very soon. We will be very happy to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was really hesitant to return to the Riviera Maya. The seaweed did me over in 2018. Granted, we stayed at the Andaz and obviously it does not compare to the RW, but still... I decided to book our summer trip here with the kids. I booked the three bedroom residence. The residence is absolutely incredible. It is the best residence/ hotel we have ever stayed in. It was a three level, three bedroom suite and I just loved every minute of it. It was located in residence row as our butler called it. I think the disconnect came with the lack of service comparing it to the price. I think, that if I had booked a standard room, (aka, a less expensive room) my review wouldve been 5 stars. The problem here is- when you spend so much per night ($4,500 per night to be exact) you expect perfection. And when the hotel doesn't deliver, it just lacks. There were a number of little things, but one of the big ones was that the hotel over charged us by $8,800.00. They did apologize and told us that the refund would be issued in 11 business days. After 11 business days had passed, we noticed that no refund had been issued. I contacted the resort within a span of 2 days. After 2 days, they finally got back to me and apologized and said that it will take another 7 days to issue a refund. For me, I think... that's a lot of money for a hotel, of this caliber, to be nonchalant about. They did apologize and tell me that they did need approval from management. But still - it didn't sit well with me and my husband.…
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Date of stay: August 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Resort Manager, Owner at Rosewood Mayakoba
Responded 3 weeks ago
Dear Guest, We want to deeply apologize for such complications mentioned above in your feedback. We reiterate our commitment to you and to all the guests of our resort and we hope that you will visit us again soon to make up for the bad times. We appreciate that you have taken the time to rate us and we hope that we can welcome you again soon. Sincerely, Rosewood Mayakoba Family.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I loved grand velas book now!! Best part was my butler Jerinimo was amazing !! He made sure everything was perfectly set up and he’ll me schedule everything. Talk about above and beyond . He set my room up with balloons for my friend bday and he laid rose petals
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Resort Manager, Owner at Rosewood Mayakoba
Responded 3 weeks ago
Dear Guest, greetings from sunny Rosewood Mayakoba! We are very happy to know that your experience at our resort was spectacular and to your liking. We send you lots of kisses.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Rosewood Mayakoba is my favorite hotel in the world. And on a recent visit, they made sure they would never be knocked off that top perch. It was my birthday and the staff went all out to ensure that my friends and I would have a great time. And despite providing a feeling of total care, they never intruded on our peace.
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Date of stay: July 2022Trip type: Traveled with friends
Room Tip: Make a reservation for dinner at La Ceiba in advance of arriving.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Resort Manager, Owner at Rosewood Mayakoba
Responded 3 weeks ago
Dear guest, greetings from Rosewood Mayakoba! Thank you so much for sharing your thoughts and experience with us. We feel so happy to read that you like our resort and will be so happy to welcome you back soon. Regards!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Where do I begin? We just got back from our very first stay at this incredible resort. The service is top notch! One night while taking a boat to Saffron my purse dumped out into the lagoon. The driver of the boat went back to Rosewood to get someone to dive down to get it. My phone sat on the bottom of the lagoon for 45 min and it still works! The next incredible gesture was when they hand delivered a new insulin pen for my husband since his sunk to the bottom of the lagoon as well. Now that is world class service! I’d highly recommend the snorkel trip through the Mayakoba Dive Center. It’s only $79 usd and was amazing! We enjoyed the gym and spa facilities every day and had the best massages we’ve ever had. I looked forward to returning to the room every night to smell the amazing oil that was diffusing. I loved it so much I bought some. The housekeepers were top notch and thought I’d everything including putting a book mark in my book. The only negative thing I can say is that we were expecting turquoise water which is why we bit the bullet and paid much more for a beachfront suite. The seaweed has hit this area bad although they do a good job of trying to remove it every day. Our butlers were amazing.. Daniel and Xanath Sergio gave us amazing beach service We can’t wait to go back to this world class resort!…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Resort Manager, Owner at Rosewood Mayakoba
Responded 3 weeks ago
Dear Noemi P, ¡muchas gracias! for sharing with us your amazing and unforgettable experience at our beautiful resort in Mayakoba! We feel delighted to know that our Mexican hospitality was to your complete satisfaction. We hope to see you soon. Greetings from paradise! Sincerely, all the team at Rosewood Mayakoba.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$1,216 - $1,891 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rosewood mayakoba hotel playa del carmen, rosewood mayakoba playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
129
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Claim Your Listing Frequently Asked Questions about Rosewood Mayakoba
Which popular attractions are close to Rosewood Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.6 miles).
What are some of the property amenities at Rosewood Mayakoba?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Rosewood Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Rosewood Mayakoba?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Rosewood Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Rosewood Mayakoba?
Conveniently located restaurants include Casa Amate, Saffron at Banyan Tree Mayakoba, and Punta Bonita at Rosewood Mayakoba.
Are there opportunities to exercise at Rosewood Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Rosewood Mayakoba have airport transportation?
Yes, Rosewood Mayakoba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Rosewood Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Rosewood Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Rosewood Mayakoba?
The staff speaks multiple languages, including English and Spanish.