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1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico
Lowest prices for your stay
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$436
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$436
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#45 of 334 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.7
Service
4.5
Value
4.2
Travelers' Choice
An oceanfront resort located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Grand Hyatt Playa del Carmen brings guests to an intimate introduction of the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known. With its spectacular architecture, unique outdoor dining concepts and our signature food and beverage author recipes, mixed with local flavors and fresh ingredients of the region for a memorable gastronomic experience. Located inside we find the Paseo, a large open air corridor that connects the entrance of the hotel all the way down to its iconic infinity pools, ending with its breathtaking white sanded beach and majestic turquoise waters for our guests to relax. Our two restaurants and bar are our own extension of the vibrant offerings of La Quinta Avenida.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Bicycles available
Game room
Bicycle tours
Entertainment staff
Table tennis
Board games / puzzles
Nightclub / DJ
Video game console
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Additional bathroom
Dining area
Coffee / tea maker
Flatscreen TV
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
On-demand movies
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, French, Spanish, Portuguese

Location

Full view
97Great for walkers
Grade: 97 out of 100
213Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
4491Reviews273Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Miguel B wrote a review Yesterday
Rome, Italy4 contributions
We stayed at the grand Hyatt along with our guests for our wedding weekend. Everyone was blown away by the beautiful property. We had the executive suite, which was perfect for hosting family and friends. Service was incredible, we were provided with a fridge and the hotel really anticipated our needs. We also had a welcome event under the bridge for around 100 people, which was beautiful and in the late afternoon. Shout out to Laetitia, who made planning so easy and was incredibly responsive to us throughout the entire process. Overall, the Hyatt made our wedding weekend unforgettable.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Morris Hanono wrote a review Dec 5
New York City, New York1 contribution
We enjoyed our stay here so much the activities team was amazing! thank you to Alex, Mike and Kelvin for their amazing work and entertainment they provided everyday! I would recommend this to couples friends and solo travelers alike.
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dana A wrote a review Dec 5
My husband and I came for a quick birthday getaway. It was the perfect place to relax and get some sun. It’s very convenient because the Grand Hyatt is right in the center of town so you can walk to all of the restaurants. One of the best parts was the really fun aqua Zumba classes with magic mike and Kelvyn. There is a nice large gym facility with everything you can eat and the cenote spa is not to be missed. Maria gave me the most unbelievable hydration facial. Her energy was calm and beautiful. She gave me the very best head and neck massage while my mask was on and I felt like she really knew exactly what I needed. The entire staff was wonderful and accommodating. This was it an overall five-star experience. Not one single complaint.
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Bring walking shoes because you’re going to want to walk around town
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hyatt Hotels and Resorts, Owner at Grand Hyatt Playa Del Carmen Resort
Responded 2 days ago
Greetings danaaQ5566ru, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. -Ebony
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Damian B wrote a review Dec 4
Brooklyn, New York19 contributions4 helpful votes
From check-in to check-out the stay is amazing. As soon as you walk into the lobby you have an amazing ocean view. I arrived a bit early and my room wasn't ready so I checked my luggage and went off to check out the area. I unfortunately forgot my beach sandals at home and because I wear a size 12 none of the general souvenir shops had my size but Andrea at the front desk suggested a place directly across from the mall and they had my size in several styles. This was literally a game changer for me because they were the only shop that had it. Andrea also gave me several suggestions in the area and was so helpful all around. There are a couple of pools on property as well as direct access to the beach, The location is very walkable to and a block away from 5th ave. I'm already booked and heading back early next year. Can't wait!
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marleneb50 wrote a review Dec 3
Baltimore, Maryland, United States3 contributions
Value of the room was over priced for ocean front. And the amount of walking from entrance to the room was a lot. Hotel lobby to the ocean is beautiful. Club level food was very basic, not very authentic for a Mexican destination
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hyatt Hotels and Resorts, Owner at Grand Hyatt Playa Del Carmen Resort
Responded 2 days ago
Hello Marleneb50, We do apologize if the room's price did not meet expectations and apologize if the hotel felt like it was not authentic enough. We are glad you enjoyed the lobby's view of the ocean. We appreciate the insights and feedback and hope to have the opportunity to welcome you again the next time you are in the area. Kind Regards, Anisa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kam s wrote a review Dec 2
2 contributions
The hotel architecture is pretty impressive and the hotel itself is a lovely resort, however for a five star resort I was expecting more attention to detail such as good quality towels and bed linen which was stained. They had been washed but stubborn stains still visible. The towels provided were also rather worn out and frayed at the edges. I also think the hotel should provide extra bathroom toiletries ie, more than 1 mini bottle of shower gel to share between 3 people, cotton pads/buds, shower cap, There was no mini fridge provided. Considering the temperatures, I think all rooms should have a mini fridge. I appreciate you don’t have enough fridges however I have never stayed in a 5 star resort that doesn’t provide one to all guests especially under your hot climate. On a positive note we cannot praise Anette and Andreas enough for all their assistance. Both members of staff went above and beyond for us. They were very helpful, attentive and provided excellent customer service at all times. Thank you both for making our stay as pleasant as possible despite the above. I would most definitely return to this hotel if you were to include the above in the near future. Thank Thank you Andrea for the late check out,it was most appreciated too.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hyatt Hotels and Resorts, Owner at Grand Hyatt Playa Del Carmen Resort
Responded 2 days ago
Hello Kam, Thank you for leaving a detailed review about your stay, it is truly appreciated. We will be sure to share your comments with our upper management about the in room amenities, we truly appreciate the insights. We are glad Andrea and Anette went above and beyond for you and glad they were helpful, and attentive. I am sure they will be delighted to read your wonderful comments on what a great job they did. Thank you once again, we hope to welcome you again the next time you are in the area. Kind Regards, Anisa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perky435 wrote a review Nov 2022
Bismarck, North Dakota84 contributions21 helpful votes
This is a beautiful hotel and resort. The pool is great, the rooms are really nice and comfortable, though we did have to change rooms because our first one smelled very musty. The Grand Club is a nice perk and we definitely would do that again. Though we would appreciate the opportunity to have mimosas and Baileys available at breakfast. Pool staff is really great. Gerardo was our favorite. Good food on site. This was an easy place to stay and we’d stay here again.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nshet1985 wrote a review Nov 2022
Bismarck, North Dakota6 contributions
Resort was very clean and had good service. Very comfortable beds. Service at the pool was wonderful thanks to Gerardo. Good selection of drinks and food. Amazing views, good music and entertainment.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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HST153 wrote a review Nov 2022
The Grand Hyatt was overall amazing - clean rooms, friendly staff, expansive pools, and beach just a few steps away. Club room access is 100% worth the extra in price. For families, request a room away from the noisy dance club. The location was close to many restaurants. One word of caution - I booked a Chichen Itza tour with the tour desk (which is run by an outside company named Atrevete), and I would highly recommend booking through someone else. The tour desk said the group would be much smaller than it actually was, took an extra 45 minute detour to pick up travellers, and the Vallolidad part was just a shopping trap.
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Date of stay: November 2022
Value
Location
Service
Room Tip: Get club room access, ask for a room away from the noisy dance club
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Hyatt Playa del Carmen, Propietario at Grand Hyatt Playa Del Carmen Resort
Responded 1 week ago
Dear Guest, Thank you for your 5-star review, we are beyond thrilled to hear that you had an amazing stay with us. Our team is extremely committed and passionate about what they do, and it is inspiring feedback like yours that motivates them into providing a superb guest experience. We are delighted to hear you thoroughly enjoyed our clean rooms, friendly staff, expansive pools, and our great location. We cannot thank you enough and we look forward to welcoming you back to our Caribbean paradise! Kind regards, Grand Hyatt Playa del Carmen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cristina Z wrote a review Nov 2022
My room was not cleaned, the food while I was as beachside got me so sick and I am still receiving charges on my credit card with not responses from the hotel as to why. I went solo, for 3 days and its 2K+. Nothing exciting, food was ok and quite disorganized by the pools and seating. Also, going solo, I did not need everyone to rudely say, "it's just you, no one else, why are you alone". It's not hospitality and I work in the hospitality industry. I will say, the spa was actually a nice experience.
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Hyatt Playa del Carmen, Propietario at Grand Hyatt Playa Del Carmen Resort
Responded 1 week ago
Dear Cristina, On behalf of the team of Grand Hyatt Playa del Carmen Resort, I would like to thank you for your honest feedback, it is with comments like these that we can improve and strive for excellence. Your satisfaction is our main priority, I would like to apologize for the inconvenience you had since it is disappointing to read that we did not meet your expectations regarding certain matters. However, we are happy to hear you enjoyed our Cenote Spa. We appreciate your comments, and we hope you can give us another opportunity to host you again in the future. Warm regards, Grand Hyatt Playa del Carmen.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$324 - $496 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
314
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GRAND HYATT PLAYA DEL CARMEN RESORT - Updated 2022 Prices & Reviews (Riviera Maya, Mexico)

Frequently Asked Questions about Grand Hyatt Playa Del Carmen Resort
Which popular attractions are close to Grand Hyatt Playa Del Carmen Resort?
Nearby attractions include Coralina Daylight Club (0.07 miles), Riviera Maya (0.3 miles), and Ambarte (0.2 miles).
What are some of the property amenities at Grand Hyatt Playa Del Carmen Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Playa Del Carmen Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Playa Del Carmen Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Playa Del Carmen Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Grand Hyatt Playa Del Carmen Resort?
Conveniently located restaurants include Ferron's Jerk Chicken Av 10, Zitla Ceiba, and Amorcito Corazón.
Are there opportunities to exercise at Grand Hyatt Playa Del Carmen Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Playa Del Carmen Resort have airport transportation?
Yes, Grand Hyatt Playa Del Carmen Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Hyatt Playa Del Carmen Resort located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Grand Hyatt Playa Del Carmen Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt Playa Del Carmen Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.