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Grand Hyatt Playa Del Carmen Resort

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1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$286
$249
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Free cancellation until 11/25/21
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 02/16/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Playa Del Carmen Resort
Updated 02/16/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#73 of 295 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
An oceanfront resort located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Grand Hyatt Playa del Carmen brings guests to an intimate introduction of the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known. With its spectacular architecture, unique outdoor dining concepts and our signature food and beverage author recipes, mixed with local flavors and fresh ingredients of the region for a memorable gastronomic experience. Located inside we find the Paseo, a large open air corridor that connects the entrance of the hotel all the way down to its iconic infinity pools, ending with its breathtaking white sanded beach and majestic turquoise waters for our guests to relax. Our two restaurants and bar are our own extension of the vibrant offerings of La Quinta Avenida.
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Room & Suite (564)564
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Bicycles available
Game room
Bicycle tours
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Dining area
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
Special Deal:Free breakfast with your stay

Location

Full view
98Great for walkers
Grade: 98 out of 100
175Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
3401Reviews250Q+A100Room tips
Traveler rating
  • 2,315
  • 577
  • 255
  • 130
  • 128
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Popular mentions
106youngg wrote a review Today
1 contribution
This hotel has excellent ambience. The staff was very friendly and always helpful. The room was modern and clean with everything you needed. The food and room service was excellent. Sitting at the pool with the many cabanas and efficient friendly poolside service was refreshing and relaxing. The beach is a step away from the pool if you wanted to feel the sand between your toes. I would highly recommend this hotel it has many restaurants and shopping just outside its doors.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Value
Rooms
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Jakeadelphia wrote a review Jan 2021
Philadelphia, Pennsylvania8 contributions3 helpful votes
Hotel's Favorite
Obviously great being a five star hotel right on the beach and well located in a cool city. But a few things really stand out about this hotel. 1)The hotel is just visually stunning. Every square inch is picturesque. The rooms are excellent, but you won't need them because you'll be spending your time on the beach-front, infinity pool-laden deck, sipping coconuts or piña coladas. 2) Service. The staff was fabulous. Teresa and Carlos treated us great and remembered our preferences. Carlos recovered my wallet when I forgot at the restaurant and kept it safe. Everyone was friendly, eager to help, and safe. Gracias Teresita, Carlos y todos!! 3) Food. We got the Club deal and we were consistently pleasantly surprised by the quality of the food at the buffet. Even the most casual foods tasted like absolute gourmet, and little touches on every meal and drink really took things to the next level. We were very cautious about COVID-19, but it was easy to be safe here. Plenty of wide-open, outdoor spaces, masks were recommended indoors, and the staff adhered strictly to safety protocols. This was our second time at this hotel, and we will be back!
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Date of stay: January 2021
Rooms
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Service
2 Helpful votes
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Response from Carlos Manuel Avila del Río, Promocionar at Grand Hyatt Playa Del Carmen Resort
Responded Jan 19, 2021
Dear guest, Thank you for providing your feedback, we are glad you had another great experience at Grand Hyatt Playa del Carmen Resort. It is rewarding to know that Teresita and Carlos offered exceptional service and we are sure they will be thrilled to hear your feedback. We love to hear that our staff attentive services made your experience one to remember. We look forward to welcoming you for your next stay. Grand Hyatt Playa Del Carmen
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carryan2021 wrote a review Yesterday
Rosedale, New York1 contribution
Beautiful resort with friendly and helpful staff. Great location, close to stores and restaurants all within walking distance. Many hangout options. Rooms and spacious and clean. Only negative was the odor in the room. Not sure why.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
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Amanda Kohatsu wrote a review Yesterday
United States4 contributions
We stayed at the grand Hyatt for 4 days and ate breakfast here the entire stay! Teresita was our waitress the entire week and she was so wonderful! I cannot wait to comeback and see her again! Much love from California
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Date of stay: June 2021Trip type: Traveled as a couple
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Adam S wrote a review Jun 12
Birmingham, Alabama37 contributions13 helpful votes
Don’t hesitate to book this resort. We received world class service from the moment we arrived. The resort is impeccable, spotless and convenient to everything. The Covid protocols in place are followed by all of the staff. We felt very safe. We will definitely be back!
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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PRICE RANGE
$220 - $701 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
314
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Frequently Asked Questions about Grand Hyatt Playa Del Carmen Resort
Which popular attractions are close to Grand Hyatt Playa Del Carmen Resort?
Nearby attractions include Coralina Daylight Club (0.07 miles), Ambarte (0.2 miles), and Riviera Maya (0.3 miles).
What are some of the property amenities at Grand Hyatt Playa Del Carmen Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Playa Del Carmen Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Playa Del Carmen Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Playa Del Carmen Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Grand Hyatt Playa Del Carmen Resort?
Conveniently located restaurants include Zitla Ceiba, Rockas Jamaican Kitchen, and Rey David Ristorante.
Are there opportunities to exercise at Grand Hyatt Playa Del Carmen Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Playa Del Carmen Resort have an airport shuttle?
Yes, Grand Hyatt Playa Del Carmen Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Hyatt Playa Del Carmen Resort located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Grand Hyatt Playa Del Carmen Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt Playa Del Carmen Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.