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Grand Hyatt Playa Del Carmen Resort

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1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Travel safe during COVID-19
A note from Grand Hyatt Playa Del Carmen Resort
Updated 08/13/20

About

#82 of 271 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Hyatt Playa del Carmen will arrive to bring guests an intimate introduction to the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known. Unique food & beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach - our two restaurants and three bars/lounges are our own extension of the vibrant offerings of La Quinta Avenida.
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Room & Suite (602)602
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Bicycles available
Game room
Bicycle tours
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Dining area
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
Special Price:15% off room rate

Location

Full view
98Great for walkers
Grade: 98 out of 100
119Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
3,198Reviews216Q+A100Room tips
Traveler rating
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Popular mentions
Jackson K wrote a review Oct 20
Phoenix, Arizona46 contributions34 helpful votes
+1
Booked 5 nights at another property (next door that also starts with an “H”). After less than a day, a move was absolutely essential (there were others we met that had done the same thing). Enter Michele, Augustina and Esmeralda of the Hyatt to the rescue. Walter at Cucina was equally as amazing. First.... The Hyatt has protocols in place for the current health situation. You can tell the brand cares about balancing being open, service and your safety. There truly wasn’t one thing in Hyatt’s control that couldn’t go better or more smoothly. Second.... the property - absolutely stunning. ‘Nuff said. Thirdly.... the staff - friendly and attentive with a high level of attention to detail. Truly those mentioned earlier went the extra mile to make sure this vacation was perfect. Thank you for saving our vacation from the horrible experience next door. In this pandemic, it’s important to spend money at businesses that deserve it. We consumers have the power in numbers to dictate who gets rewarded and I am so glad I was able to make a bad situation great all while feeling rewarded in my loyalty. The only mention to make... there is a Day Club called Carolinas attached to the Hyatt (I’m guessing sub leased) that is a distraction on their “busy” day. Fortunately that was one Sat from 3p to 7p. Hyatt brand - you should rethink that business lease decision. For guests staying at an ocean front room at the property, choose one on the South side tower.
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Date of stay: October 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Carlos Manuel Avila del Río, Marketing at Grand Hyatt Playa Del Carmen Resort
Responded 3 days ago
Dear Guest, Thank you for taking the time to write your review on TripAdvisor following your vacations in our property Grand Hyatt Playa del Carmen Resort. We are pleased to have you as our guest and it is really rewarding to know that you very much enjoyed your stay with us. Your kind words regarding the service delivered as well as your general experience is greatly valued and we are sure that the team will be delighted to hear your compliments. We wish you well and we certainly look forward to welcoming you back again soon. Kind regards, Grand Hyatt Playa del Carmen
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brookeleigh11 wrote a review Sep 2020
Atlanta, Georgia4 contributions
Hotel's Favorite
Traveling during COVID feels like a risk, because there are so many unknowns. However, the staff at Grand Hyatt Playa Del Carmen made us feel safe and welcome. We had a trip that we will remember for a lifetime. We were traveling for my boyfriend's birthday. And I cannot say enough about how great the staff did. Agustina at the Front Desk went above and beyond over and over again for us. What a great trip. The pool is very fun! The rooms were great (we stayed in a room with a plunge pool -- and I highly recommend that fun addition!). The town is quaint with lots of dining options. We drove to Tulum beach for a day. We visited the magical cenote "Kantun - Chi" (which I highly recommend -- stunningly beautiful). It was a great trip -- made even better by this fabulous hotel -- and the incredible staff! Thank you!!
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2020
Value
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Cleanliness
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Response from Carlos Manuel Avila del Río, Marketing at Grand Hyatt Playa Del Carmen Resort
Responded Sep 7, 2020
Dear Guest, Thank you for posting your feedback following your stay with us. It is a great pleasure for us to know that you were able to spend a wonderful holiday and experienced outstanding services especially from Agustina, We are delighted that we have made your stay memorable. Meanwhile, it would be a great pleasure of ours to welcome you back on your next holiday trip to our property. Kind regards, Grand Hyatt Playa del Carmen.
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Beach bum wrote a review Sep 2020
Miami, Florida152 contributions37 helpful votes
We went for dinner a few weeks ago it was terrible food tasteless service was pretty good. We live in Playa and in previous years it had been a nice experience but this time after reopening hotels F&B operation not ready for guests
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Date of stay: September 2020Trip type: Traveled with friends
2 Helpful votes
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Response from Carlos Manuel Avila del Río, Marketing at Grand Hyatt Playa Del Carmen Resort
Responded 3 weeks ago
Dear Guest, Thank you for posting your feedback on your recent dining experience in our property. We take your comments seriously and appreciate you sharing them with us. We are in the process of making adjustments in our F&B areas to improve the gastronomic experiences in order to meet and exceed the expectations of our customers. We hope you can give us another opportunity in the future so we can make a new and better experience for you. Kind regards, Grand Hyatt Playa Del Carmen
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yesyoli wrote a review Sep 2020
Chula Vista, California170 contributions24 helpful votes
This is my first time to Playa Del Carmen, so I can't really compare the Grand Hyatt to any other hotel or establishment in the town, but I was incredibly happy with our stay. It was only half filled but I thought that made our stay more enjoyable. There was no rush to the pool to reserve prime pool chair real estate. It didn't take forever for drink or food assistance and every precaution was made to make the guests feel safe and protected. We stayed for eight days and enjoyed the included breakfast which consisted of a simple "buffet" breakfast but as a guest you didn't touch anything. The minute you walk into one of only two places open for dining during our stay, you had your temperature checked, hand and feet sanitizer available and masks required until you are seated. The buffet had lots of fruit, eggs, meat, and other basic choices to enjoy. We liked everything we tried. There is also a menu to order from but we had the breakfast plan included with our stay. The beds were comfortable, the air conditioning worked great, and all the employees were very friendly and helpful. For the most part we ate every other meal out in town. There were a lot of choices and places open! I was pleasantly surprised by the food options available. And everything we ate was really good! Obviously a lot of Mexican food but we also enjoyed some Italian, sushi and french fusion. The point is it's safe to visit and we had an awesome time!
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Date of stay: September 2020
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Response from Carlos Manuel Avila del Río, Marketing at Grand Hyatt Playa Del Carmen Resort
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to write your review on Trip Advisor, we are glad that you had a fantastic holiday with us. We are very pleased to know that we succeeded in providing you with a safe stay to help you relaxed during your recent visit. Your positive feedback regarding safety measures is really welcome and appreciated. We will certainly pass your kind words to the team whose objective is to be remembered by their service and attention to detail. We look forward to welcoming you back at our wonderful Grand Hyatt Playa del Carmen. Kind regards, Grand Hyatt Playa Del Carmen
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Jeff wrote a review Sep 2020
Grand Rapids, Michigan7 contributions3 helpful votes
We just got back from a five-day stay at the Grand Hyatt and it was a great experience. They are taking the coronavirus seriously and that made us feel comfortable. Just note that due to the virus, the steak restaurant is closed, so your options are the Cocina and the Sushi bar. Of course the resort is located in the middle of Playa del Carmen, so there are tons of options outside of the resort as well. The staff was superb. They were friendly and helpful. And if you tip well, they'll make you better drinks :) Also note that, unfortunately, the beach is almost gone. There has been a lot of erosion, so there's only room for a small area of beach chairs. If you're going to hang out in the ocean, just know that your space will be very limited. You can also walk farther down the beach to some other areas that aren't so crowded. I just hope they can do something to restore the large, lovely beach that is shown in the hotel photos. Overall this was a great place to stay and we'll definitely be back.
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Date of stay: September 2020
Value
Cleanliness
Service
Room Tip: The south wing is quieter.
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Response from Carlos Manuel Avila del Río, Marketing at Grand Hyatt Playa Del Carmen Resort
Responded Sep 17, 2020
Dear Guest, Thank you for sharing your feedback on TripAdvisor and it is a delight to know that you had an enjoyable holiday at Grand Hyatt Playa del Carmen. Your recommendation is very much appreciated and we look forward to your return visit. Kind regards, Grand Hyatt Playa del Carmen
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PRICE RANGE
$220 - $701 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
314
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Frequently Asked Questions about Grand Hyatt Playa Del Carmen Resort
Which popular attractions are close to Grand Hyatt Playa Del Carmen Resort?
Nearby attractions include Coralina Daylight Club (0.06 miles), Ambarte (0.2 miles), and Riviera Maya (0.2 miles).
What are some of the property amenities at Grand Hyatt Playa Del Carmen Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Playa Del Carmen Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Playa Del Carmen Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Playa Del Carmen Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Grand Hyatt Playa Del Carmen Resort?
Conveniently located restaurants include Rockas Jamaican Kitchen, Senor Frog's Playa del Carmen, and Rey David Ristorante.
Are there opportunities to exercise at Grand Hyatt Playa Del Carmen Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Playa Del Carmen Resort have an airport shuttle?
Yes, Grand Hyatt Playa Del Carmen Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Hyatt Playa Del Carmen Resort located near the city center?
Yes, it is 0.3 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Grand Hyatt Playa Del Carmen Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Playa Del Carmen Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.