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Grand Hyatt Playa Del Carmen Resort

1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Hotel direct offer!15% off room rate
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Free cancellation until 06/29/22
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Traveler (2607)
Panoramas (30)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Playa Del Carmen Resort
Updated 07/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#49 of 317 hotels in Playa del Carmen
Travelers' Choice
An oceanfront resort located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Grand Hyatt Playa del Carmen brings guests to an intimate introduction of the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known. With its spectacular architecture, unique outdoor dining concepts and our signature food and beverage author recipes, mixed with local flavors and fresh ingredients of the region for a memorable gastronomic experience. Located inside we find the Paseo, a large open air corridor that connects the entrance of the hotel all the way down to its iconic infinity pools, ending with its breathtaking white sanded beach and majestic turquoise waters for our guests to relax. Our two restaurants and bar are our own extension of the vibrant offerings of La Quinta Avenida.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Bicycles available
Game room
Bicycle tours
Entertainment staff
Table tennis
Board games / puzzles
Nightclub / DJ
Video game console
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Neck massage
Steam room
24-hour security
Baggage storage
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Dining area
Coffee / tea maker
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
Special Price:15% off room rate


Full view
98Great for walkers
Grade: 98 out of 100
195Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
3862Reviews261Q+A100Room tips
Traveler rating
  • 2,685
  • 613
  • 275
  • 145
  • 147
Time of year
Traveler type
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Popular mentions
Susan wrote a review Yesterday
1 contribution
And I broke the record for women. 13 pencils 💜😅😂🙃 Jonathan is super nice and friendly and fun. He is married so ladies back the —— off. He works at the Hyatt Playa for entertainment. Maybe tomorrow I’ll get 14 pencils tomorrow 😂
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Date of stay: January 2022Trip type: Traveled with friends
Jakeadelphia wrote a review Jan 2021
Philadelphia, Pennsylvania8 contributions8 helpful votes
Hotel's Favorite
Obviously great being a five star hotel right on the beach and well located in a cool city. But a few things really stand out about this hotel. 1)The hotel is just visually stunning. Every square inch is picturesque. The rooms are excellent, but you won't need them because you'll be spending your time on the beach-front, infinity pool-laden deck, sipping coconuts or piña coladas. 2) Service. The staff was fabulous. Teresa and Carlos treated us great and remembered our preferences. Carlos recovered my wallet when I forgot at the restaurant and kept it safe. Everyone was friendly, eager to help, and safe. Gracias Teresita, Carlos y todos!! 3) Food. We got the Club deal and we were consistently pleasantly surprised by the quality of the food at the buffet. Even the most casual foods tasted like absolute gourmet, and little touches on every meal and drink really took things to the next level. We were very cautious about COVID-19, but it was easy to be safe here. Plenty of wide-open, outdoor spaces, masks were recommended indoors, and the staff adhered strictly to safety protocols. This was our second time at this hotel, and we will be back!
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Date of stay: January 2021
5 Helpful votes
Response from Carlos Manuel Avila del Río, Promocionar at Grand Hyatt Playa Del Carmen Resort
Responded Jan 19, 2021
Dear guest, Thank you for providing your feedback, we are glad you had another great experience at Grand Hyatt Playa del Carmen Resort. It is rewarding to know that Teresita and Carlos offered exceptional service and we are sure they will be thrilled to hear your feedback. We love to hear that our staff attentive services made your experience one to remember. We look forward to welcoming you for your next stay. Grand Hyatt Playa Del Carmen
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Samantha V wrote a review Yesterday
1 contribution
Such a gorgeous resort. Our time was spent out at the pool and beach. Service was AMAZING! They treat you like movie stars. They are the nicest people EVER. Our server was Eric (definitely request him!) He was by far the BEST! What a go getter. We have never been here, but have already told Eric, if he his here in 5 years… we WILL be back! He is a server that makes our stay that much better! Muchas gracias, Eric!!! Esta luego
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Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: Ask if you aren’t sure! Service is amazing! Everyone is SO helpful! I love it here! Eric’s was...
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HYH wrote a review Jan 16
Boston, Massachusetts1 contribution
Hotel is exceptional. Great location on the beach and a block from 5th Avenue. Facility and contemporary architecture is amazing. The best is the staff as they are so helpful and passionate about making sure you are happy. For sure best part at front desk is Mario who I found spot on at every recommendation. Also all his support in making bookings were super Mario. Much gracias Grand Hyatt.
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Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: No need to rent a car location of hotel is near everything or restaurants.
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kkiyoko85 wrote a review Jan 16
Los Angeles, California4 contributions
Perfect location if you want to stay in the city of Playa Del Carmen. 5th street is just a block away with tons of shops and restaurants. The beach was beautiful. Clean spacious rooms and gorgeous ocean views at the hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Sleep Quality
$220 - $701 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Grand Hyatt Playa Del Carmen Resort
Which popular attractions are close to Grand Hyatt Playa Del Carmen Resort?
Nearby attractions include Coralina Daylight Club (0.07 miles), Ambarte (0.2 miles), and Riviera Maya (0.3 miles).
What are some of the property amenities at Grand Hyatt Playa Del Carmen Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Playa Del Carmen Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Playa Del Carmen Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Playa Del Carmen Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Grand Hyatt Playa Del Carmen Resort?
Conveniently located restaurants include Zitla Ceiba, Rockas Jamaican Kitchen, and Trattoria Del Centro.
Are there opportunities to exercise at Grand Hyatt Playa Del Carmen Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Playa Del Carmen Resort have airport transportation?
Yes, Grand Hyatt Playa Del Carmen Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Hyatt Playa Del Carmen Resort located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Grand Hyatt Playa Del Carmen Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt Playa Del Carmen Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.