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Grand Hyatt Playa Del Carmen Resort

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1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
9 people are viewing this hotel
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$245
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Free cancellation until 12/17/20
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Travel safe during COVID-19
A note from Grand Hyatt Playa Del Carmen Resort
Updated 08/13/20

About

#81 of 277 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Hyatt Playa del Carmen will arrive to bring guests an intimate introduction to the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known. Unique food & beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach - our two restaurants and three bars/lounges are our own extension of the vibrant offerings of La Quinta Avenida.
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Room & Suite (455)455
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Bicycles available
Game room
Bicycle tours
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Dining area
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
Special Rate:Special rate available

Location

Full view
98Great for walkers
Grade: 98 out of 100
118Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
3,218Reviews217Q+A100Room tips
Traveler rating
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Popular mentions
Marco wrote a review Yesterday
2 contributions1 helpful vote
Im sorry to say that there is no beach in this hotel , it would be really important to mention that before arrival, actually the hotel and a wood deck are on top of the beach , the rest is an average service.
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Date of stay: August 2020
Rooms
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brookeleigh11 wrote a review Sep 2020
Atlanta, Georgia4 contributions4 helpful votes
Hotel's Favorite
Traveling during COVID feels like a risk, because there are so many unknowns. However, the staff at Grand Hyatt Playa Del Carmen made us feel safe and welcome. We had a trip that we will remember for a lifetime. We were traveling for my boyfriend's birthday. And I cannot say enough about how great the staff did. Agustina at the Front Desk went above and beyond over and over again for us. What a great trip. The pool is very fun! The rooms were great (we stayed in a room with a plunge pool -- and I highly recommend that fun addition!). The town is quaint with lots of dining options. We drove to Tulum beach for a day. We visited the magical cenote "Kantun - Chi" (which I highly recommend -- stunningly beautiful). It was a great trip -- made even better by this fabulous hotel -- and the incredible staff! Thank you!!
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from Carlos Manuel Avila del Río, Marketing at Grand Hyatt Playa Del Carmen Resort
Responded Sep 7, 2020
Dear Guest, Thank you for posting your feedback following your stay with us. It is a great pleasure for us to know that you were able to spend a wonderful holiday and experienced outstanding services especially from Agustina, We are delighted that we have made your stay memorable. Meanwhile, it would be a great pleasure of ours to welcome you back on your next holiday trip to our property. Kind regards, Grand Hyatt Playa del Carmen.
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nataliebauwens wrote a review Yesterday
San Francisco, California7 contributions1 helpful vote
Great Staff, very friendly, customer oriented. We couldn't access the beach due to a recent storm but they gave us access to a nearby beach club. The quality of the food is really good but lacking of local dishes. Nice rooms. Great pools.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2020
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Navigate50908671220 wrote a review Nov 2020
2 contributions
I booked an ocean front executive king suite for 7 days. The king bed one of the worst I have ever slept in while staying in a hotel. Which says quite a bit considering I am a retired flight attendant of nearly 20 years. The mattress was lumpy, and one side of the bed was split higher than the other, with a huge uneven space in the middle. I had to sleep on one side of the bed. May have been 2 beds joined, which for such a high end resort, and booking accommodation is unacceptable. The room service food was mediocre at best. The staff however, was very friendly and accommodating. Especially once concerns were vocalized, which unfortunately was quite often during my stay, as a result of the inconsistencies in charges made in error.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2020
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mike b wrote a review Nov 2020
Mukilteo, Washington8 contributions5 helpful votes
Wrong room got a new one 6 hrs later and was asked to sit and wait. Cheap ass furniture economy motel stuff. Shower did not work No ice Fridge just a box like a Colman cooler was told, not intended to be a refrigerator Poor lighting Phone handset did not work had to use base on speaker Room was serviced at 6:30 pm for the day All cement walls and floors, no carpet Call for bellman on departure, 30 min later no show walked 1/4 mile to lobby told “sorry” Hotel was at 34% occ. understand why Left a day earlier than res. Did adjust rate to two days, 750 US. Chairs at pool rusty and cushions threadbare. Had stayed at JW Marriott in cancun 3 previous night that were stellar by comparison.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Carlos Manuel Avila del Río, Marketing at Grand Hyatt Playa Del Carmen Resort
Responded yesterday
Dear Guest, Many thanks for providing your feedback, we appreciate it. It is disappointing to hear that we did not meet your expectations, we will certainly address all the comments below to make sure immediate action is taken and that pertinent changes are made. Best Regards, Grand Hyatt Playa del Carmen.
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Previous
PRICE RANGE
$220 - $701 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
314
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Frequently Asked Questions about Grand Hyatt Playa Del Carmen Resort
Which popular attractions are close to Grand Hyatt Playa Del Carmen Resort?
Nearby attractions include Coralina Daylight Club (0.06 miles), Ambarte (0.2 miles), and Riviera Maya (0.2 miles).
What are some of the property amenities at Grand Hyatt Playa Del Carmen Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Playa Del Carmen Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Playa Del Carmen Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Playa Del Carmen Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Grand Hyatt Playa Del Carmen Resort?
Conveniently located restaurants include Rockas Jamaican Kitchen, Senor Frog's Playa del Carmen, and Rey David Ristorante.
Are there opportunities to exercise at Grand Hyatt Playa Del Carmen Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Playa Del Carmen Resort have an airport shuttle?
Yes, Grand Hyatt Playa Del Carmen Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Hyatt Playa Del Carmen Resort located near the city center?
Yes, it is 0.3 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Grand Hyatt Playa Del Carmen Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Playa Del Carmen Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.