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Grand Hyatt Playa Del Carmen Resort

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Certificate of Excellence

About

Location
Cleanliness
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Certificate of Excellence
Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Hyatt Playa del Carmen will arrive to bring guests an intimate introduction to the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known. Unique food & beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach - our two restaurants and three bars/lounges are our own extension of the vibrant offerings of La Quinta Avenida.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room service
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Ocean View
HOTEL CLASS
Hotel links
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Special Price:Easter Deal 20% OFF
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2,743Reviews
2,477Photos
183Q+A
100Room tips
Traveler rating
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Popular mentions
Unfortunately it’s the second time I come to this hotel (first time was last year) and the service is the same poor or even poorer than last time I was here. The first time I asked for an upgrade at the front desk and they didn’t even make an effort to please me even though I
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Hotel's Favorite
Honestly, this hotel exceeded my high expectations! All the staff were incredibly polite, friendly and respectful. I must say that David in the Club Lounge was particularly helpful and kind. The rooms were beautiful, modern and spacious. We had a sea view room and it was
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Response from GrandHyattPlaya, Gerente at Grand Hyatt Playa Del Carmen Resort
Responded Jul 24, 2018
Dear Lucy, Thank you very much for your great review. We are totally excited after reading your comment! Our main purpose is to over exceed the expectations of our guests who are the most important for us. We design carefully each touch and element in our Resort! Our gastronomy concept in all outlets is made by passionate people who love to offer a unique experience, in order to amaze our guest´s palates. We look forward to welcoming you in the near future. Warmest regards, Grand Hyatt Playa del Carmen Resort
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the hotel is too pricy for what they offer, is a "cold" hotel, too much concrete and metal, if you look for better hotels try the ones in Akumal beach, only 15 minutes away. what is good here is the location if you like the a busy night life
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Review collected in partnership with Hyatt Hotels
We did a couples massage at Cenotes Spa and let me tell you, the experience was amazing. Her and I both enjoyed the couples massage, along with the experience. Highly recommended, great pics for IG. I would definitely recommend it, if you’re looking to capture pictures that are
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We really enjoyed our 3 night stay at the Grand Hyatt Playa del Carmen to celebrate a friends wedding. The staff were extremely accommodating and the hotel itself was in excellent condition. We thought the room was extremely comfortable and the bed / bathroom were great! The
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Review collected in partnership with Hyatt Hotels
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play AreasBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorGrand Hyatt Playa Del Carmen Resort
The Ocean Front King Room at the Grand Hyatt Playa Del Carmen Resort
Professional photo exclusively commissioned by TripAdvisorGrand Hyatt Playa Del Carmen Resort
The Executive Suite at the Grand Hyatt Playa Del Carmen Resort
Professional photo exclusively commissioned by TripAdvisorGrand Hyatt Playa Del Carmen Resort
The Executive Suite at the Grand Hyatt Playa Del Carmen Resort
Photo provided by managementGrand Hyatt Playa Del Carmen Resort
Room with a perfect beach view
Photo provided by managementGrand Hyatt Playa Del Carmen Resort
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123456101
What’s the difference between an ocean view and ocean front room?
I don't know for sure because I was in a different type of room. My best guess is that based on the layout of the hotel most of the rooms have a 'view' of the ocean but there are some rooms that are beach front. I recommend reaching out to the hotel directly for accuracy. Their customer service is top notch.
0 votes
Pool still cold but beautiful! Not sure about kids club.
1 vote
Is the beach nice enough to swim in ?
The waves were high at the time. Some people were swimming but not a lot. It really depends on the wind and weather.
0 votes
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All top shelf liquor is extra, not to mention all inclusive only applies from 11a-11p before or after they charge you. Staying here now, so far have had one meal that was marginal. Sushi not included nor some items at the grill. Staff is mostly very friendly but most questions so far are met with a “not included or that’s extra” so it’s started off as a bit of a let down😔
0 votes
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Is it all inclusive??
I think they offer an all inclusive, but we did not do that.
0 votes
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12345637
"5th floor southern end away from Coralina beach bar; less noise and no one above or below you"
"Watch out for hidden fees and tricky room rates"
"West side if you want to be away from the beach club music"
"Garden View room is beyond sufficient"
"All rooms are nice because its such a pretty hotel, however there is a VIP section"
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12345620
PRICE RANGE
$170 - $586 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
314
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