I have been visiting Playa del Carmen every Year for the last 10 years had many stays renting condos . But Anah suites by far met all my expectations from the day we arrived we were welcomed by lovelie Samira gave us all the correct information even came to help us with our tv since I was a litle lost with their cable system she is also back up by melissa who was also a very helpful lady at front desk . Next day we met Luis Rivera the Manager wow excellent service we had a issue with the original room and he instanlie suggested a second choice for us we stayed a month I wish it could be longer Rooftop pool Amazing and very clean daylie. the cleaning staff Amazing everyday we got fresh towels amd they make sure your shampoo and body lotion with hand wash is always topped up our room was spacious and fully equipped with all u need and if something is missing the instanlie help you get it now that is service . We are already thinking of coming back next year the building has a great central location and you can walk every where and when needed u may pick up a taxi we suggest not the ones that are parked walk a block and wave o e down is always cheaper Congratulations to all the Team at Anah suites especiallie Luis Rivera thank you see u next year if we can get our holidays to match our time cheers .Very happy Guests…
The room was not in good working condition ☹️. There were a lot of damaged ceilings ( safety issue ), the rail for the stairs was damaged ( safety issue ). The pool in the room looked like it hasn't been cleaned in a while. The pool also did not work. The AC unit was making a lot of noise in the upstairs bedroom making it hard to sleep. The contact did offer to fix it however we declined because we would have to modify our plans for a short trip. We travel a lot and the room is spacious enough however the condition in which the room is doesn't warrant the cost that we paid.
Check in was quick and easy. The 2 bedroom condo overlooking the courtyard was spacious, clean and well maintained. And quiet. The pool is big enough and very clean. The only real knock was the universal weight machine in the gym needs to be replaced. And There were no pool towels.
Well appointed suites. Nice facilities. Staff were very friendly. Clean and we were through an air BNB booking. All went very smoothly. Roof top pool was clean. Gym was adequate but wouldn’t want more than a couple of people at a time. Also one of the pieces of equipment needed repair. Spa upstairs needed at least 4 hours notice to be heated up.
Sadly there is rate for less than TERRIBLE- Staying in this hotel really messed up the vacation. The things inside the room were NOT in good conditions and then we needed to pay for them “like we broke them”. They seemed very friendly but just wait for the check out they will try to increase the fair for “missing keys, broken stuffs” We submitted a claim , asked for the manager but they insisted and charged 100 bucks for a broken chair that it was already broken when we arrived, regardless that this was explained several times. We ended paying extra there and moving to another hotel, the customer service is the worst!!!! I Do not Reccomend - STAY AWAY!