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Playa Palms Beach Hotel

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1st Avenue Bis Between 12th and 14th Streets, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (917)
360
Panoramas (8)
Room & Suite (489)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#98 of 305 hotels in Playa del Carmen
Swaying palms, lush tropical gardens and sweeping Caribbean views frame the charming palapa-roofed architecture of Playa Palms Boutique Beach Hotel. We welcome you to enjoy Playa del Carmen as it is meant to be experienced - where gracious service, superb amenities and exhilarating activities deliver just the Mexico you came to see. As the "alternative to all-inclusives," Playa Palms offers a relaxed and intimate departure from the larger resorts on the Riviera Maya. Stay walking distance from the vibrant shops, restaurants, and bars of 5th Avenue, known locally as "La Quinta." When relaxing at the hotel, guests have their choice of amenities and adventures. Whether you want to indulge in the delicious local cuisine, partake in a wide range of water sports, or lounge in a hammock on your private terrace while basking inexquisite ocean views, Playa Palms is an elegant oasis for relaxation in the heart of Playa del Carmen. Come to Playa Palms and Wake Up Inside Your Dream! Enjoy a complimentary Continental breakfast on your private balcony overlooking the Caribbean when you book your reservations directly through the hotel.
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Location

Full view
98Great for walkers
Grade: 98 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
1st Avenue Bis Between 12th and 14th Streets, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport31 miSee all flights
Aerodromo de Playa Del Carmen1 miSee all flights
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1170Reviews37Q+A100Room tips
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Popular mentions
Nick_AluxuryLimo wrote a review Sep 16
Sandefjord, Norway20 contributions6 helpful votes
This hotel, which is located on the beach, is within a minute's walk from the main street and hundreds of shops, restaurants, bars, and nightclubs. The staff went over and beyond to make us feel welcomed and taken care of, and there is 24/7 security on-site. I would definitely stay here again for another trip to beautiful Playa del Carmen
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Date of stay: September 2021
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Virginia V wrote a review Jul 2021
1 contribution1 helpful vote
Our stay in Playa Palms Beach was the best! Alejandra in front desk was is amazing! She went out of her way helping us setting our tours and accommodations for our COVID test to return back home. The hotel is very close to 5th Ave but still quiet even though clubs are near by. I will definitely recommend you guys! Just an FYI Apparently there are some months where there is seaweed that covers de Coast Line, this year was a lot. We went the fist week in July. Make sure you check their live cams to check the beaches. Although the seaweed made the beach unavailable their customer service made up for it. Hope to go back soon.
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Date of stay: July 2021Trip type: Traveled as a couple
1 Helpful vote
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Delia M wrote a review Apr 2021
Lake forest2 contributions3 helpful votes
Stayed foe 3 nights and it was a pleasant surprise. The room was cozy and spacious, with a beautiful ocean view. Staff was very friendly and helpful. It is centrally located within walking distance of 5th Avenue and all the action, but not close enough to be bothered by crowds and noises. The only downside we had was that we had a car and the hotel does not have any parking. Your only option is public parking, which in the area is a nightmare because you have to use a public meters (which are always full or not working at all) to print a ticket to put on your dashboard. It was very stressful having to deal with that, since if you don’t show a parking ticket, they put a lock on your front wheel or tow your car away. My only feedback to the hotel is to provide some sort of parking alternatives to the guess
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Date of stay: April 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from , Owner at Playa Palms Beach Hotel
Responded Apr 23, 2021
Thank you so much for taking the time to leave us this amazing review and sharing your experience, we are glad to know you've enjoyed from the amenities and location.We will make sure to transmit your comments as opportunity areas to improve and have them in consideration. It was a pleasure having you stay with us!!!
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lizapogo wrote a review Mar 2021
Atlanta, Georgia77 contributions31 helpful votes
We came to Playa del Carmen last minute and with no reservation and got lucky enough to book the last room available in the gorgeous, peaceful hotel. The large balconies look out not only to the ocean but to the beautiful courtyard. The beach access is directly from the courtyard so we we could run down in pj's to watch the sunrise. We ordered breakfast to the room and ate on the balcony with pelicans soaring above. Rooms are clean and very convenient. Service was great. Perfect.
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Date of stay: March 2021Trip type: Traveled with family
3 Helpful votes
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Response from , Owner at Playa Palms Beach Hotel
Responded Apr 23, 2021
Thank you very much for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again!!
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Benoit R wrote a review Jan 2021
1 contribution2 helpful votes
Very unexperienced management team. Took 2 hours to get an invoice for a refund we did not get. The only good point for this hotel is its address. However pictures are deceptive, the "beach" is incredibly small and dirty. We were told we could add an additional fourth bed for a kid, but it was a dirty mastress took from the beach... we made the choice to move to another place.
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Date of stay: December 2020
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Room Tip: All rooms are extremely small, the hotel shape is a U with an incredibly small pool in the...
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2 Helpful votes
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Response from , Owner at Playa Palms Beach Hotel
Responded Jan 21, 2021
We are sorry to hear that your experience was not up to our standards. Note that his situation was an exception. As you can see from other reviews we are known for taking responsibility and caring deeply for our customers, we treated you with respect at all times and offered solutions, your reservation was non-refundable and was originally made for 3 people and presented with 4 people without prior notice.Our team did their best to try to accommodate you at that time. You did not allow us to speak and reach an agreement, you even disrespected our staff, yelling at high volume, we asked you to remain calm but you did not agree to talk and left the hotel. We are unable to fix the past, however we do apologize for the poor experience.
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Playa Palms Beach Hotel
Which popular attractions are close to Playa Palms Beach Hotel?
Nearby attractions include Quinta Avenida (0.1 miles), Playacrawl (0.1 miles), and 3D Museum of Wonders (0.2 miles).
What are some of the property amenities at Playa Palms Beach Hotel?
Some of the more popular amenities offered include free wifi, a pool, and laundry service.
Which room amenities are available at Playa Palms Beach Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Playa Palms Beach Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Playa Palms Beach Hotel?
Yes, street parking is available to guests.
What are some restaurants close to Playa Palms Beach Hotel?
Conveniently located restaurants include Harry's, Zitla, and Señor Frog's Playa del Carmen 5ta Av.
Are there opportunities to exercise at Playa Palms Beach Hotel?
Yes, guests have access to a pool during their stay.
Is Playa Palms Beach Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Playa Palms Beach Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Playa Palms Beach Hotel?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.8 miles).
Does Playa Palms Beach Hotel have any great views?
Yes, guests often enjoy the harbor view available here.