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1st Avenue Bis Between 12th and 14th Streets, Playa del Carmen 77710 Mexico
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Traveler (932)
360
Panoramas (8)
Room & Suite (500)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#100 of 333 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.6
Service
4.6
Value
4.4
Travelers' Choice
Swaying palms, lush tropical gardens and sweeping Caribbean views frame the charming palapa-roofed architecture of Playa Palms Boutique Beach Hotel. We welcome you to enjoy Playa del Carmen as it is meant to be experienced - where gracious service, superb amenities and exhilarating activities deliver just the Mexico you came to see. As the "alternative to all-inclusives," Playa Palms offers a relaxed and intimate departure from the larger resorts on the Riviera Maya. Stay walking distance from the vibrant shops, restaurants, and bars of 5th Avenue, known locally as "La Quinta." When relaxing at the hotel, guests have their choice of amenities and adventures. Whether you want to indulge in the delicious local cuisine, partake in a wide range of water sports, or lounge in a hammock on your private terrace while basking inexquisite ocean views, Playa Palms is an elegant oasis for relaxation in the heart of Playa del Carmen. Come to Playa Palms and Wake Up Inside Your Dream! Enjoy a complimentary Continental breakfast on your private balcony overlooking the Caribbean when you book your reservations directly through the hotel.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Pool
Breakfast available
Beach
Concierge
Outdoor furniture
24-hour front desk
Wifi
Pool / beach towels
Outdoor pool
Breakfast in the room
Sun loungers / beach chairs
Sun umbrellas
Laundry service
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Room features
Soundproof rooms
Air conditioning
Private beach
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Safe
Bottled water
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
English, Spanish

Location

Full view
97Great for walkers
Grade: 97 out of 100
272Restaurantswithin 0.3 miles
60Attractionswithin 0.3 miles
1186Reviews37Q+A100Room tips
Traveler rating
  • 678
  • 350
  • 83
  • 28
  • 47
Time of year
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Popular mentions
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Most Recent
artbynubia wrote a review Jun 18
Venice, Italy3 contributions1 helpful vote
Mal servicio. Bad service. noise. bulluso. The beach is non existent full of stinky algae. they don't maintain. la playa no existe, es llena al algas que huelen muy mal no le dan mantenimiento. I don't recommend it to anyone. No la recomendamos. Be careful paying ahead of time, read the fine print. Cuidado con pagar adelantado. Lean la letra pequeña antes de firmar. Fue una mala experiencia y no aguantamos solo una noche. We only stay one night. the smell was gross. Aplliances did not work. Save yourself the money don't go there. ahorren un mal momento no se queden all.
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Date of stay: June 2022
Value
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Isobel W wrote a review Jun 10
Zakynthos, Greece1 contribution
Amazing day with friends and are amazing waiter Beto is the best very good service I would definitely recommend anyone to come here for all friends and family you will have a lovely time. The food is amazing as is the dribks
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Date of stay: June 2022Trip type: Traveled with friends
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PBJ1977 wrote a review Apr 2022
Walsall, United Kingdom18 contributions16 helpful votes
Nice apartment/studio with a good sized balcony. It is close to the main areas of Playa del Carmen and at night you cannot hear the noise of the hustle and bustle. A nice small pool to cool off in and right on the beach. The staff are very friendly and helpful.
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Date of stay: April 2022Trip type: Traveled as a couple
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Nikki Loos wrote a review Mar 2022
1 contribution
We just got back from this hotel and it's so amazing. I have a fear of contamination so I'm always scared to go in hotels but this was so clean! Breakfast was also amazing. Beach was amazing and the people were amazing.
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Date of stay: March 2022Trip type: Traveled as a couple
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hopper188 wrote a review Feb 2022
Lindell Beach, Canada12 contributions14 helpful votes
We stayed at this hotel for 10 days. It is exactly what we envisioned. We were in room 301. Right on the beach with a huge terrace and no neighbours in front of us. Our balcony was about 500 square feet with a hammock, table (4 chairs) and two lounging sun chairs with an area/tap to wash our feet. We had sun all day and had the Partially covered area if we wanted shade. We loved it. The room was clean, had a kitchen with all the necessities plus a loft bed if you have a guest. no problems with hot water, wifi was spotty at times and the staff were very warm and friendly. This is a 3 star hotel (in our standards) and exactly what we wanted. Close to 5th avenue, right on the beach, less traffic (on beach), we did not want a big all inclusive place and a bit quieter. We could not hear 5th avenue at night once we closed our patio doors to sleep. We would stay here again in the exact same room. We will be back!
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Date of stay: February 2022Trip type: Traveled as a couple
1 Helpful vote
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Satlh wrote a review Feb 2022
21 contributions46 helpful votes
Nothing quite like going to sleep and waking up to the sound of ocean waves, then having your breakfast served by Jorge to you on the balcony overlooking the blue-green Caribbean. After breakfast, lunch, pina coladas and margaritas will be served to you on the beach by the staff from El Taj. The staff at Playa Palms is excellent: Alfredo (Freddie) is very personable and efficient, as is the rest of the office staff. Carlos is excellent at booking dinner reservations, and arranging tours and transportation to cenotes, Mayacoba, Mayan ruins, Tulum, Cancun airport, etc. Despite other reviews we never had any issues with AC or hot water, and Lety and the other housekeeping and maintenance staffs have been at PP for years.
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Date of stay: January 2022
Location
Cleanliness
Service
2 Helpful votes
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Guner wrote a review Jan 2022
Helsinki, Finland4 contributions
We were this hotel 2 days location is fine near to Centrum but it's shows on internet hotel has own beach but you can not swimming there because boats parking are there . Room condition was bad bathroom smell very bad that's why we couldn't sleep night time .
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Date of stay: January 2022Trip type: Traveled with friends
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Oliver N wrote a review Dec 2021
2 contributions
It was my first time in Playa del carmen and i choose the Playa palms resort for my stay. I choose the Penthouse room with a nice balcony and a fantastic view on the ocean. Alfredo at the reception was very profesionnal and make my stay at the Playa palms a very pleasant time.
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Date of stay: December 2021Trip type: Traveled solo
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JG De la Rosa wrote a review Dec 2021
Cozumel, Mexico76 contributions45 helpful votes
+1
Hotel is real nice. The room was clean and neat. It had everything you need, even a Nespresso coffee machine. The room was very spacious I really liked it. We stayed for 1 night only as we were returning from Cozumel to catch our plane the next day and I wished I could have the chance to stay a little bit longer. Alfredo at the front desk is super nice and helpful. The breakfast was the highlight, it was plenty and super cheap. I really recommend the breakfast sandwich. The only “bad” thing I could complain about is the beach it is small and very rocky but other than that this is a hidden gem. Another thing is we did not hear any music coming from la 5ta ave during the night. Balcony is roomy enough and with a nice view.
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: If you want to stay here for the beach maybe you should consider a different option But if you...
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1 Helpful vote
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Response from , Owner at Playa Palms Beach Hotel
Responded Dec 10, 2021
Thank you for this amazing review! Happy costumers are our main goal and the reason we work hard daily and we are glad to hear we hit the mark with you. Looking forward to welcome you back very soon!!
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OGTMaine wrote a review Nov 2021
20 contributions10 helpful votes
Came here for a week with 5 other friends to celebrate my "milestone" birthday. We booked 3 oceanfront rooms. Our room (3 of us) was 101, by far the worst of the three. We were on ground level which was great for access to the beach, but it's not very private - people sitting on deck chairs (on the beach) literally feet from your door. Our other friends were in rooms 201 and 214, both on the 2nd level with their own private balconies overlooking the beach with table, chairs and hammocks. But the problems with room 101 go beyond being on the first floor. In fairness the room was very clean and pretty well appointed, but just a tad dated and "tired." I could deal with that but the worst part was we dealt with water issues all week. On our first day, the shower was literally a trickle and we had to keep it running for 15 minutes for any hot water (no exaggeration). We, of course, brought it up with the front desk and they did come the next morning and literally took the shower head, etc apart and this definitely improved the water pressure. But we continued to have issues with hot water throughout our week and on some mornings when we turned on the water, there was none, or just a trickle. Within a few minutes the water would finally come, but what an annoyance!! The bathroom is tiny too!! Our friends' rooms had much nicer bathrooms. On an another night when returning to our room, none of the electrical outlets in the walls worked which meant no TV, the refrigerator was off (after we had just gone to the grocery store that day for supplies), no cell phone charging, no wall lights, etc. Luckily it didn't impact the AC or the overhead lights. We let the front desk know again and they said no one could come until the next morning to look at it. Luckily we slept ok because the AC was working fine. They did come the next morning and fixed it quickly (it was just a circuit that had tripped). Needless to say, I would never stay in room 101 again. Now as to the positive things. The room had a small kitchen which was very well equipped with a good-sized refrigerator, brand new coffee maker (Nespresso), blender and toaster - and a two burner cooktop. Also complete with dishware, pots/pans, silverware, glasses, coffee cups and even shot glasses. We put them to good use. And although we were disappointed with the room and had ongoing issues throughout our stay, I can't say enough about the staff. They were very friendly and responsive to our requests/issues. Carlos was wonderful helping with us with several excursions. And Alfredo and the woman (can't remember her name) in the office were always pleasant and helpful. As to the beach area, it's small but was very clean (no seaweed), but I didn't really enjoy the water there - it's a but murky - not the crystal clear blue Caribbean waters I'm accustomed to. But that certainly isn't the hotel's fault. They provide nice beach chairs with cushions and the staff is very willing and helpful by the beach too. The pool is beautiful, crystal clear and well maintained. But it's not the type of pool to lounge by if that's what you're looking for. It's a long narrow pool (very pretty) but no space for deck chairs - and there's no sun by the pool anyway except for a short amount of time in the morning. It's all about sitting on the beach, and that's fine. And the property itself is very nice with beautiful trees and tropical foliage - very well maintained. So I gave on overall rating of only 3 stars because of the disappointment in the room. As to service, I'd rate it as 5 stars, but as to the room 2 stars. Avoid room 101....
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Date of stay: November 2021
Value
Service
Sleep Quality
Room Tip: Avoid room 101! Choose 201 or 214 if you want an oceanfront room
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2 Helpful votes
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Response from , Owner at Playa Palms Beach Hotel
Responded Nov 16, 2021
Thank you for taking the time to share your experience with us, we are sorry to hear your experience with room 101 was not pleasant, we would have loved you reached us directly during your stay to provide you our best options available and move room. We hope to have the chance to welcome you on the future, we guarantee you all rooms are different and have their own magic, and we would like to have the chance for you to experience it on the future. It was a pleasure to welcome you for this special event. We will make sure to transmit your kind comments to our team !!
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PRICE RANGE
$96 - $157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playa palms beach hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
39
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Frequently Asked Questions about Playa Palms Beach Hotel
Which popular attractions are close to Playa Palms Beach Hotel?
Nearby attractions include Quinta Avenida (0.1 miles), Playacrawl (0.1 miles), and 3D Museum of Wonders (0.2 miles).
What are some of the property amenities at Playa Palms Beach Hotel?
Some of the more popular amenities offered include free wifi, a pool, and laundry service.
Which room amenities are available at Playa Palms Beach Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Playa Palms Beach Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Playa Palms Beach Hotel?
Yes, street parking is available to guests.
What are some restaurants close to Playa Palms Beach Hotel?
Conveniently located restaurants include Harry's Prime Steakhouse & Raw Bar, Po Thai Restaurant, and Amorcito Corazón.
Are there opportunities to exercise at Playa Palms Beach Hotel?
Yes, guests have access to a pool during their stay.
Is Playa Palms Beach Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Playa Palms Beach Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Playa Palms Beach Hotel?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.8 miles).
Does Playa Palms Beach Hotel have any great views?
Yes, guests often enjoy the harbor view available here.