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Playa Palms Beach Hotel

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Playa Palms Beach Hotel
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852 Reviews from our TripAdvisor Community

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Showing 688: English reviews
Seattle, Washington
Reviewed 3 days ago NEW

I booked my trip with Playa Palms through HotelTravel.com as it was one of TripAdvisor's suggested booking sites. Unfortunately, HotelTravel.com had a checkin time of 12pm, but Playa Palms does not allow any checkins prior to 3pm. Our travel arrangements got us into Playa Del Carmen around 9am, and after traveling overnight we were hoping to get an early checkin....

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Helpful?
Thank Hapaja
Sterling Heights
Reviewed 4 days ago NEW

My wife and I had a ground level ocean view room and my brother and sister in laws had a second floor ocean view room. These rooms are right on the small beach. Ours was about two steps from the beach and 5 steps to the wooden veranda that was just around the corner. we spent a lot of time...

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Helpful?
Thank James M
Raleigh, NC
Reviewed 1 week ago

Imagine this: After a long day of travel, you finally arrive at your hotel. As you wait for your room to be prepared, you wander towards the beach area. On the way through, you notice the swimming pool is much more minuscule than the photos convey online. You also observe how the sand has eroded, leaving no beach to walk...

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Helpful?
2Thank kimmers722
Wisconsin Dells, Wisconsin
Reviewed 1 week ago

Very nice service, pretty hotel. We felt very safe there. The breakfast service was wonderful. We loved eating on our balcony while the waves crashed and the birds swooped nearby. Great location off 5th Ave. It felt like an apartment rather than a hotel.

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Helpful?
Thank Gina C
HelgeSturesson, Director General at Playa Palms Beach Hotel, responded to this review

Dear Gina, Thank you for your lovely review and the 5-star rating! We are happy to know that you had a good time with us, and enjoyed the breakfast we serve to the room, to be enjoyed on the private balcony with ocean view. It was a pleasure having you stay with us and we hope to welcome you back...

Gaillard, France
Reviewed 1 week ago via mobile

We visited this hotel and we arrived during the evening. Please be advised no parking available and no help to find one. Apart from that rooms are comfortable and well equipped. Staff is nice and breakfast is good but a bit light. Recommended.

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Helpful?
Thank FedericoTM
HelgeSturesson, Director General at Playa Palms Beach Hotel, responded to this review

Dear Federico, Thank you for your feedback regarding your recent stay with us. We are glad you liked your accomodation and the amenities we provide. We indeed do not have parking, but since we are in the very center of Playa del Carmen entertainment, restaurants, shopping and bars are just a few walking minutes away. If you travel by car...

wollongong
Reviewed 2 weeks ago

Playa Palms Beach Hotel is an excellent choice when in Playa Del Carmen, it is very centrally located with it being only a short stroll to the main strip of Playa. The rooms are very comfortable and a nice big balcony with hammocks to lounge around in, perfect for morning sunrises and afternoon "happy hour" drinks on the balcony. The...

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Helpful?
Thank ryaneco
HelgeSturesson, Director General at Playa Palms Beach Hotel, responded to this review

Dear Ryan, Thank you very much for this lovely review. We are pleased to hear that you genuinely enjoyed your stay and having a private balcony with a hammock to relax in. We all work hard to provide you a memorable stay, which is why we truly appreciate your great shout out to all our staff and mentioning Carlos in...

Westlake Village, California
Reviewed 2 weeks ago

I spent 5 days at Playa Palms early November. My stay couldn't have been better. I stayed at Studio #107 with a garden view. Nice studio with kitchen and all appliances if you want to cook. Breakfast on the patio with an ocean view is delighful. The beach is small but right at your door step, literally!! The staff at...

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Helpful?
Thank Terry P
HelgeSturesson, Director General at Playa Palms Beach Hotel, responded to this review

Dear Terry, Thank you for this beautiful review! We especially appreciate your great shout-out to all our staff. We are truly happy that we managed to even exceed your expectations and that you had a great time at Playa Palms Beach Hotel. It was a pleasure having you stay with us and we are looking forward to welcoming you back...

Michigan
Reviewed 2 weeks ago

Great little hotel close to everything. It has a nice pool and the units have kitchenette with fridge and microwave. The staff is friendly and very accommodating. The units are clean and daily cleaning service is excellent.

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Helpful?
Thank Rippermxz
HelgeSturesson, Director General at Playa Palms Beach Hotel, responded to this review

Dear Rippermx, Thank you for your kind review, especially regarding our staff. Be sure your comments will be passed on to them! We are glad you enjoyed your stay with us, and that you liked our rooms and the fact that they all feature a kitchenette. It was a pleasure having you stay with us and we hope to welcome...

Boca Raton, Florida
Reviewed 2 weeks ago

Location, location, location, that is most important word in real estate language, but not only. I stay in this hotel with my husband many times, we love beach location, staff and rooms. One of the smallest hotels in Playa del Carmen, few steps from main attraction 5th Avenida, close to great restaurants, shopping mall and ferry to Cozumel.

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Helpful?
Thank 6jolanta
HelgeSturesson, General Manager at Playa Palms Beach Hotel, responded to this review

Dear 6jolanta, Thank you for your kind comments. We are happy to hear that you enjoyed your stay with us so much, that you decided to come back already several times. It's always a pleasure welcoming you back and we hope to see you soon again! Kind regards from Playa del Carmen, Helge Sturesson General Manager Playa Palms Beach Hotel

Windsor Locks, Connecticut
Reviewed 4 weeks ago

So 5 couple - we have been friends forever - all celebrating our Anniversaries (15-27 yrs) - decided to vacation together. One of the couples had previously stayed here a couple years ago. There is not enough room here to tell you how great it was. They made us all feel extra special an were very accommodating. Best vacation ever....

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Helpful?
Thank Susan R
HelgeSturesson, General Manager at Playa Palms Beach Hotel, responded to this review

Dear Susan First of all, thank you for choosing to celebrate your anniversaries with us at Playa Palms Beach Hotel. We really appreciate your beautiful review and the perfect rating. We are glad to hear that all of you enjoyed your stay, and that our staff managed to make you feel extra special. It will be our pleasure to welcome...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Swaying palms, lush tropical gardens and sweeping Caribbean views frame the charming palapa-roofed architecture of Playa Palms Boutique Beach Hotel. We welcome you to enjoy Playa del Carmen as it is meant to be experienced - where gracious service, superb amenities and exhilarating activities deliver just the Mexico you came to see. As the "alternative to all-inclusives," Playa Palms offers a relaxed and intimate departure from the larger resorts on the Riviera Maya. Stay walking distance from the vibrant shops, restaurants, and bars of 5th Avenue, known locally as "La Quinta." When relaxing at the hotel, guests have their choice of amenities and adventures. Whether you want to indulge in the delicious local cuisine, partake in a wide range of water sports, or lounge in a hammock on your private terrace while basking inexquisite ocean views, Playa Palms is an elegant oasis for relaxation in the heart of Playa del Carmen. Come to Playa Palms and Wake Up Inside Your Dream! Enjoy a complimentary Continental breakfast on your private balcony overlooking the Caribbean when you book your reservations directly through the hotel. ... more   less 

Additional Information about Playa Palms Beach Hotel

Address: 1st Avenue Bis | Between 12th and 14th North Street, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $119 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Playa Palms Beach Hotel 3.5*
Number of rooms: 39
Reservation Options:
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Also Known As:
Playa Palms Beach Hotel Playa Del Carmen
Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen, Mexico
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Questions & Answers

Here's what travelers have asked, with answers from Playa Palms Beach Hotel staff and other travelers.
19 questions
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Minnesoat
2 months ago
Acapulco, Mexico
19 days ago
Estes Park, Colorado
23 days ago
Estes Park, Colorado
25 days ago

See all questions (19)

Questions? Get answers from Playa Palms Beach Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Some of the up stairs rooms have small spiral stairs. Nice to look at, but not easy to climb for older people.”
 of 5 bubbles 556JamesM556, 4 days ago | Read review
“Get as far away from the club as possible.”
 of 5 bubbles kimmers722, 1 week ago | Read review
“Studio 107 is close to the entrance and 100' from the sand.”
 of 5 bubbles terryp731, 2 weeks ago | Read review
“Get a quite treetops studio.”
 of 5 bubbles Rippermxz, 2 weeks ago | Read review
“All rooms from beach side”
 of 5 bubbles 6jolanta, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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