Playa Palms Beach Hotel
1st Avenue Bis Between 12th and 14th Streets, Playa del Carmen 77710 Mexico
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About
#101 of 337 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.6
Service
4.6
Value
4.4
Travelers' Choice
Swaying palms, lush tropical gardens and sweeping Caribbean views frame the charming palapa-roofed architecture of Playa Palms Boutique Beach Hotel. We welcome you to enjoy Playa del Carmen as it is meant to be experienced - where gracious service, superb amenities and exhilarating activities deliver just the Mexico you came to see. As the "alternative to all-inclusives," Playa Palms offers a relaxed and intimate departure from the larger resorts on the Riviera Maya. Stay walking distance from the vibrant shops, restaurants, and bars of 5th Avenue, known locally as "La Quinta." When relaxing at the hotel, guests have their choice of amenities and adventures. Whether you want to indulge in the delicious local cuisine, partake in a wide range of water sports, or lounge in a hammock on your private terrace while basking inexquisite ocean views, Playa Palms is an elegant oasis for relaxation in the heart of Playa del Carmen. Come to Playa Palms and Wake Up Inside Your Dream! Enjoy a complimentary Continental breakfast on your private balcony overlooking the Caribbean when you book your reservations directly through the hotel.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Pool
Breakfast available
Beach
Concierge
Outdoor furniture
24-hour front desk
Wifi
Pool / beach towels
Outdoor pool
Breakfast in the room
Sun loungers / beach chairs
Sun umbrellas
Laundry service
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Room features
Soundproof rooms
Air conditioning
Private beach
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Safe
Bottled water
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
292Restaurantswithin 0.3 miles
61Attractionswithin 0.3 miles
Contact
1st Avenue Bis Between 12th and 14th Streets, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
1197Reviews37Q+A100Room tips
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Playa Palms was honestly a really disappointing stay and not what we expected at all. We expected there to be a beach for us to use when we booked this hotel, but the beach was a tiny patch of sand that led into rocks with boats docked a few yards out into the water. There was no way I would feel comfortable utilizing this beach for swimming. Playa Del Carmen was dealing with seaweed/sargassum issues, but in the main beach they clean it up and clear it out. Unfortunately they did not seem to do so at Playa Palms, so the whole main hotel area SMELLED so much as it is open on both ends. It was nauseating. The doors to the rooms are sliding glass doors, like the ones you might use to enter a yard. It made privacy and security feel a little lackluster. Furthermore, on our second night, we returned to our room to find our door UNLOCKED. The person cleaning our room inevitably had not locked the door after cleaning it (I always double check that doors are locked when leaving anywhere so no chance that it slipped our mind), which left me and my boyfriend feeling quite rattled. The hotel is open on both ends and the security is lackluster (there is a guard at night at the front who just asks your room number but several times coming in and out did not see him). This is a little bit of a nitpick, but I found the sheets to be pretty uncomfortable. After spending the day at the beach, I did not want to feel every toss and turn in the middle of the night with the rough sheets scraping my skin.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Book somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Overall place is wonderful. Room is beautiful and clean. Expresseo machine was a little tricky and lost 1 of the 2 they give for free. It's $2 a cup after that. They have no elevators if that's a issue. Also it's absolutely smoke free hotel. The pool is super cold to refresh on hot days. The beach was totally covered with seaweed. Which was not cleaned up for the days we were there. Global warming and fertilizer run off. A human fault. Price seems a little high for what was offered. But a last minute trip and all the great places were full.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have stayed at this hotel multiple times but this was our first time since the pandemic. The hotel has gone downhill. Positives: the staff is attentive, helpful and very nice. Rooms are spacious. Great location. Negatives: the beach has washed away and there isn't much left. We were very disappointed with the beach. Seaweed migration was in full force (in February already!) and the resort did nothing to remove it making the beach unusable. Breakfast was bad ... coffe had an odd taste, dishes were dirty. Car service to the cancun airport insisted on picking us up 4 1/2 hours early to avoid construction issues. It took us one hour to go from the hotel to gate leaving us with 3 1/2 hours to wait before our flight.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The rooms are big, it is quite cool on the inside and you are located directly central next to the beach. The downsides are that there is no bar or restaurant, no private parking and in our bathroom some water was leaking from the ceiling. Price-quality was satisfying though.
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: You can only park on the street and you have to pay. It‘s only 10 MXN per hour but you cannot pay...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lovely boutique hotel really close to the strip. BUT it is SO loud. We only stayed a few nights due to this. Breakfast was lovely and staff were friendly (but not always accessible), we wouldn't return. If you want a hotel to fall into after a night on the town that's relaxing when you roll out of bed at midday, then its for you. If you want a relaxing boutique hotel holiday, stay elsewhere.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It's a beach front hotel a step away from La Quinta Avenida (Fifth Avenue). It's very clean and their garden is well manicured. From our door, we can see the ocean. It's only a few steps away. It has an area for sunbathing. The staff is very helpful. We've been coming here for three years.
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Date of stay: December 2022
Rooms
Cleanliness
Service
Room Tip: We stayed on room 107 both times.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Ocean View Studio. Perfect View. We cannot complain about the studio, it had everything we needed....from shot glasses to dishes to a very nice balcony. Hotel has only 3 irons so good luck in getting an iron. The not so nice receptionist told me that she cannot ask the guest for the iron back. The receptionist when we check in was not too welcoming. I had to speak to her a couple of times to top it off regarding the iron situation. When you come out the your balcony it does have a fish smell since fishing boats are parked right in front of the hotel. However it's not that bad. My biggest plus was the cleaning housekeeping crew, they were so friendly and nice. I wish I could had gotten their names. But big shout out the housekeeping crew. No Parking, If you park on the street make sure you have coins. Machine takes only coins and little stores or restaurants around hotel will not help change bills for coins. Tendenza Estacionamiento was safe to park our car and reasonable in price. NO SARGASSUM AT ALL AT THIS TIME OF THE YEAR. Hope this helps :)…
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Date of stay: December 2022
Value
Service
Sleep Quality
Room Tip: Ocean View Suite 202
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This used to be a nice quiet hotel. The party here is louder now than on the strip! For location 10. For peace and quiet minus 10. Might as well stay at the disco. The noise and screaming echos down the canyon between the rooms. Most unpleasant. The partycould easier be enjoyed without making us deaf.
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were trying to contact a sales person in order to find out how to handle a leisure group but We did not receive any response. Then we talked to some of the guests of the property, and they shared there is a big lack on service. It seems they do not have interested on having much clients since due to the good location they already have a good level of demand based on their low rates.
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Date of stay: September 2022
Value
Location
Service
Room Tip: Under your own risk, If they do not response before you go, then what can you expect once you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Sargassum problem is so extreme I noticed the horrible stench the moment my cab dropped me off (Google it...smells liked rotten eggs). Couldn't use beach, pool or balcony. My clothes still stink after coming home and washing them. While you can blame nature for Sargassum, this hotel is not removing the seaweed as needed. I had to pay for day passes to another hotel to enjoy a pool and beach where they were clearing the seaweed (purchased on ResortPass.com. lifesaver!). Any ads for Playa Palms should say Beach is Closed right now. I was also bummed they would not honor my request to check in 1 hour early for my 1 week stay ( I had gotten up at 3 a.m. for my flight and written them ahead of time to request this). Upon arrival, the desk attendant curtly told me to go wait outside (it was raining). I was so sad about choosing this place. Have since tried to get some money back, but hotel won't cooperate. The positives of this place were...good upkeep of my room, solid wifi for work, good room service breakfast(although credit card charged more than $7 a day USD that was stated). At one time in history this was a wonderful place my family loved. I will never return.…
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Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$128 - $215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playa palms beach hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
39
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Claim Your ListingPLAYA PALMS BEACH HOTEL $105 ($̶3̶9̶7̶) - Updated 2023 Prices & Reviews - Riviera Maya/Playa del Carmen, Mexico
Frequently Asked Questions about Playa Palms Beach Hotel
Which popular attractions are close to Playa Palms Beach Hotel?
Nearby attractions include Quinta Avenida (0.1 miles), Playacrawl (0.1 miles), and L'Ambassade (0.2 miles).
What are some of the property amenities at Playa Palms Beach Hotel?
Some of the more popular amenities offered include free wifi, a pool, and laundry service.
Which room amenities are available at Playa Palms Beach Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Playa Palms Beach Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Playa Palms Beach Hotel?
Yes, street parking is available to guests.
What are some restaurants close to Playa Palms Beach Hotel?
Conveniently located restaurants include Po Thai Restaurant, Harry's Prime Steakhouse & Raw Bar, and INTI Beach.
Are there opportunities to exercise at Playa Palms Beach Hotel?
Yes, guests have access to a pool during their stay.
Is Playa Palms Beach Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Playa Palms Beach Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Playa Palms Beach Hotel?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.8 miles).
Does Playa Palms Beach Hotel have any great views?
Yes, guests often enjoy the harbor view available here.