We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Royal Haciendas All Suites Resort & Spa

Travelers' Choice award winner
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Royal Haciendas All Suites Resort & Spa
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

3,271 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for The Royal Haciendas All Suites Resort & Spa
See the most recent reviews
Showing 2,836: English reviews
Waterloo
Reviewed March 17, 2016

The royal hacienda is a lovely resort and is very child friendly. The food is wonderful, the beach is fantastic and there are 2 large pools. Very clean and hospitable. There are places to walk to as well for meals off property.

Review collected in partnership with this hotel
 Report
Helpful?
Thank teresaj936
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Teresaj936, Thank you for taking the time to post about our resort. We are glad to learn you had a great vacation with us and you liked our dining options and enjoyed our pools. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards

Eagan, Minnesota
Reviewed March 17, 2016

The property is beautiful, the food is just OK. When a non english speaking country I can become frustrated quickly. One of the highlights of this trip was working with your front desk people who were very friendly. There is one of your people who is a real champion when it comes to assisting guests. Jessica is a warm, friendly...

 Report
Helpful?
Thank dwnefd1988
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear dwnefd1988, We’re so happy to hear that you had a great vacation. We hope that you and your friends made some incredible memories that will last for years to come. We're sharing your comments about Jessica with Management, we're glad to hear she left a good impression on you. We hope to have you back again on your next...

Uniontown, Pennsylvania, United States
Reviewed March 17, 2016

My husband and I just returned from the Royal Haciendas. The resort is absolutely beautiful ( Ill save the details as they can be found in other reviews). I can't describe how clean it was. You never went anywhere without seeing a staff member cleaning. Check in was easy and the front desk staff were really nice. Our concierge Aluero...

 Report
Helpful?
1Thank Lynn O
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Lynn O, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. You couldn't give...

Hudson, Wisconsin
Reviewed March 16, 2016

We are NOT timeshare owners. This was our third stay with our family and with a large group of other families. Improvements since our stay two years ago ... American Express is now accepted for payment. Room numbers are still required to order drinks/food but you don't have to give your room key anymore. WiFi was WAY better - no...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Samantha062996
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Samantha062996, It’s great to hear from you and thank you so much for your review. It seems that the third time is even more of a charm for you, and we thank you for your continued loyalty. We're glad to read that once again you had a great family vacation. We work hard to improve future guests' experiences and...

London, Canada
Reviewed March 16, 2016

For many years we have frequented the Royal resorts in Cancun including the Haciendas and the Sands. We are not members but rent from members. The switch to all inclusive and "points" system will be the demise of the charm of these properties. The food is cheaply made now and the crowd is different. We decided to attend a sales...

 Report
Helpful?
1Thank lilkim3
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear lilkim3, Thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage our...

Tampa
Reviewed March 16, 2016

My young adult children and I had the most incredible vacation. We loved the look of the resort which is more in tropical setting and didn't look like a luxurious hotel but very beautifully landscaped with more of a native flavor!! Our family has stayed in Cancun but preferred this location unanimously. Resort of course absolutely beautiful rooms w/amazing view...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Richard B
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Richard B, Thank you so much for taking the time to review your recent vacation stay with us. We’re so happy to hear that you had a great vacation and that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location,...

Independence, Missouri
Reviewed March 15, 2016

This resort is a timeshare and they will try to sell you a timeshare. The concierge is not really a concierge but a timeshare salesman who will help you with usual concierge things as long as you attend the timeshare presentations. The all-inclusive is not really all-inclusive - there are up-charges for many items including menu items such as lobster,...

 Report
Helpful?
Thank Ellen W
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Ellen W, Thank you for taking the time to review your stay with us at The Royal Haciendas. We are disappointed to hear your sentiment and of your experience from your recent stay with us. We strive to make sure that all of our guests have the best vacation experience possible. We're sorry to learn you had another perception...

Sedona, Arizona
Reviewed March 15, 2016

We spent the second week of our vacation at the Royal Haciendas. We loved it there. So relaxing! The food at the restaurants is excellent. We especially liked dinner at Los Murales. What an awesome experience! The food is excellent at this fine dining restaurant. Our waiter Juan was fabulous and the manager, Cesar was so friendly and helpful. We...

 Report
Helpful?
Thank Rose D
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Rose D, It’s great to hear from you and thank you so much for your review. We’re so happy to hear that you had a great and relaxing vacation with us. It is wonderful to read that you enjoyed delicious dishes at Los Murales and the service of Juan and Cesar covered your expectaitons. We appreciate your continued loyalty,...

South Dakota
Reviewed March 15, 2016

My husband and I stayed for 10 days in December 2014 for our honeymoon. The Royal Haciendas is absolutely beautiful. We had a suite with a living room/kitchen, and closed off king size bedroom. The open shower bathroom was amazing, as was the hot tub on the balcony. We had a great ocean view. We did have to switch rooms...

 Report
Helpful?
1Thank Sasha K
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Sasha K, How wonderful that you chose The Royal Haciendas for such special occasion as your Honeymoon. Thanks for the review, and for sharing the experience with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. We're glad to learn our service exceeded your expectations and appreciate you considering ownership with us....

West Des Moines
Reviewed March 15, 2016

Just left the Royal Haciendas and I am already looking forward to next year. It's not just a vacation, but it feels comfortable like you are at home. Plus, there are many things to do and places to explore.

Review collected in partnership with this hotel
 Report
Helpful?
Thank lorrainew47
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear lorrainew47, Thank you for letting us know about your recent stay with us. We're delighted to hear that you were able to enjoy yourselves around the resort and we are glad to read that the staff made you feel right at home. You couldn't give us any higher compliment than a return stay, and we look forward to seeing...

Questions? Get answers from hotel staff and past guests. Ask a question

2,141 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1755)
Viewed
Hotel & Grounds (349)
Viewed
Room/Suite (153)
Viewed
Dining (107)
Viewed
Pool/Beach Area (352)
Viewed
View from Room (132)
Viewed
Bathroom (18)
Viewed
Family/Play Areas (11)
Viewed
Business Center/Function Rooms (1)
Viewed
0:48
Videos (1)
Viewed
Other (631)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (362)
Viewed
Amenities (75)
Viewed
Beach (27)
Viewed
Children's Pool (12)
Viewed
Deluxe Villa Beach Front (70)
Viewed
Pool (41)
Viewed
Dining (36)
Viewed
Standard Villa (68)
Viewed
The Hotel (33)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (9)
Viewed
Pool/Beach Area (3)
Viewed
Dining (2)
Viewed
Family/Play Areas (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
2.1 mi away
Mahekal Beach Resort
Mahekal Beach Resort
#28 of 212 in Playa del Carmen
2,451 reviews
2.7 mi away
El Taj Oceanfront & Beachside Condos Hotel
El Taj Oceanfront & Beachside Co...
#32 of 212 in Playa del Carmen
1,315 reviews
0.7 mi away
Le Reve Hotel & Spa
Le Reve Hotel & Spa
#95 of 212 in Playa del Carmen
787 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 212 in Playa del Carmen
3,472 reviews
2.5 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#12 of 212 in Playa del Carmen
15,147 reviews
2.5 mi away
Gran Porto Resort
Gran Porto Resort
#29 of 212 in Playa del Carmen
9,367 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $227 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Vacatia, Despegar.com, Cheap Tickets and Jetsetter so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travelers.
414 questions
Ask a question

See all questions (414)

Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms have a view of the ocean. All the rooms we have stayed in are equally great.”
 of 5 bubbles KathleenAnn1956, 3 days ago | Read review
“Choose a room with a view of the ocean”
  • Turkey made from a towel by Jorge Eduardo
 of 5 bubbles CarolJackRocky, 1 week ago | Read review
“Please make use of your personal concierge”
 of 5 bubbles 957mukeshp, 1 week ago | Read review
“Rooms on 3rd & 4th floors tend to provide more privacy & better views.”
 of 5 bubbles kjtennis, 1 week ago | Read review
“northern rooms will get more sun exposure if desired.”
 of 5 bubbles 395patricka, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question