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The Royal Haciendas All Suites Resort & Spa

3,950 reviews
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Traveler (2025)
Room & Suite (480)
Pool & Beach (475)
Overview
  • Excellent67%
  • Very good23%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“los murales”(271 reviews)
“rotunda bar”(68 reviews)
“thomas moore”(58 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from The Royal Haciendas All Suites Resort & Spa
Offers & Announcements: FEBRUARY SPECIAL PROMO!
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Reviews (3,950)Write a Review
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1,111 - 1,115 of 3,351 reviews
Reviewed May 10, 2016

The locations, the crew and all details were amazing. Excellent choice if you want to relax and enjoy the beach. The pictures don't show what this lovely place really is. All the staff made the best to make us feel at homeMore

Review collected in partnership with this hotel
Thank Juan P
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded May 11, 2016

Dear Juan P, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to...More

Reviewed May 10, 2016

7 days in paradise! Friendly and efficient staff. Loved the beach and pool. It's great that the beach doesn't have a steep drop off. My brother in law the nature lover enjoyed watching a mother bird sit on her eggs in the palm tree off...More

Review collected in partnership with this hotel
Thank EileenS3
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded May 12, 2016

Dear Eileen, Thanks for the review, and for sharing the experience of your recent getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. It's awesome that you got to experience such beautiful spectacle from mother nature....More

Reviewed May 10, 2016

Do better. We had the worst maid - she left dirty cleaning cloths on table and floor, did not clean thoroughly. Worst service at Royal Resorts in the 37 years we've been members. CD player not working.More

Review collected in partnership with this hotel
1  Thank 678annettef
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded May 12, 2016

Dear Annette, Thank you for your feedback. We always encourage our members to let us know right away of any needs or issues that they encounter during their stay, as we want the opportunity to make it right. I'm sharing your comments with our management...More

Reviewed May 9, 2016

Chichinitza. Was closer going from here vs cancun. We took the express trip to this new 7 wonders of the world. We also visited tulum ruins from this resort. And joya the cirque de soleil show The resort is lovely. Furniture great. Completely stocked kitchen...More

Thank Mary Jo L
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded May 12, 2016

Dear Mary Jo L, Thank you for taking time to post about our resort. We're sure that TripAdvisor community will appreciate your insights about our resort and your overall experience of tours and things you can do near the area. We look forward to welcoming...More

Reviewed May 9, 2016

We love coming to the Royal Haciendas resort. The villas are beautiful and so comfortable, The entire resort is so well maintained and looks like it was just built. The staff are so friendly and make you feel really welcome. Incredible beach with kayaks and...More

Review collected in partnership with this hotel
Thank X5268YCdavidm
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded May 10, 2016

Dear David, We appreciate you taking the time to post about our resort. We're happy to see you had a great vacation with us. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

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About
Awards & Recognition
Travelers' Choice
2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Concierge
Multilingual Staff
Self-Serve Laundry
Babysitting
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$235 - $618 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Playa del Carmen
#15 Green Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$235 - $618 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Playa del Carmen
#15 Green Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveler (2025)
Room & Suite (480)
Pool & Beach (475)
Dining (154)
Amenities (75)
Family and Play Areas (12)
Business Center & Event Rooms (1)
Questions & Answers
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Room Tips
"Suite villa, most have ocean views, sun on balconies in the pm on north facing villas"
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"All rooms have a balcony which is relaxing and if you smoke, you are able to enjoy. Beach front or courtyard..."
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"We had an ocean view, but not on the beach. We spent very little time in the room anyway, paying extra for on..."
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"Try to stay from Saturday to Saturday, that way you won't have to switch rooms."
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