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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,216 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

Not sure what people are complaining about. We are here now on day 4 and are loving it! Have not been harrassed at all about time share presentations. Food was great. Super clean rooms. We had a 2 bedroom suite. Maid service was awesome. Room service great. Only negative is the sheets are super think and the beds are not...

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Helpful?
Thank Heather B
Springfield
Reviewed yesterday NEW

Our villa is well maintained and cleaned. The Hibachi was a great experience. Thomas Moore is very helpful and so our the conceirges. Food at the Lapalapa is good whether it be the theme nights or ordering off the menu. Pool Bars are great food drinks and service. LosMurales was a great experience with good food quality. The on site...

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Helpful?
Thank peggym664
Silver Spring, Maryland
Reviewed 2 days ago NEW

My partner and I just returned from a week at this resort in February 2017. The impressive pictures on their website are a true representation of the facilities. We enjoyed the daily itinerary of activities from water aerobics, to black jack, to a Spanish lesson, to bingo. The grounds are meticulously manicured and there are many swimming pool options that...

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Helpful?
1Thank 0kilimanjar0
Macomb
Reviewed 2 days ago NEW

We stayed 10 days here and the property and beach were beautiful. However there was not much to do for young kids and families. There is not a lot (if any) entertainment. There was a band in the bar but it was done by 10. Also we were in a small suite (2 double beds) and the beds were very...

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Helpful?
Thank kellytN2576MT
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Kelly, Thank you so much for taking the time to review your stay with us. Feedback from our guests is important to us. We're pleased to hear that you liked the facilities and the privileged location of the resort in the beautiful Riviera Maya. We apologize that your stay with us did not live up to your expectations. We're...

New Ipswich, New Hampshire
Reviewed 3 days ago NEW

I booked a week stay at the Royal Haciendas with my husband and 8 year old son. We were looking for a solid all-inclusive hotel. First, let me make it clear that the Royal Haciendas is NOT hotel or resort. It is a time-share community that sells unused weeks. It is not your typical all-inclusive resort, so do not expect...

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Helpful?
1Thank Rachel A
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Rachel A, Thank you for taking the time to review your stay with us at The Royal Haciendas. We strive to make sure that all of our guests have the best vacation experience possible and we're sorry to learn we didn't achieve this goal with you. We appreciate your feedback regarding our dining options. Your comments are very important...

Lindenhurst
Reviewed 3 days ago NEW

The Royal Haciendas provides excellent service and top notch facilities. Perfect location and fine beach make the property ideal for all ages.Restaurants provide buffet as well as a la carte dining, with theme nights in one restaurant. In addition, the golf course on the property is another welcome amenity.

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Helpful?
Thank joewslsh
Battle Ground
Reviewed 3 days ago NEW

The hospitality and attention of the staff make our stay an exceptional each and everytime. The cleanliness and maintenance of the property make it a very nice stay. The rooms are extremely clean, large and brand new.

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Helpful?
Thank 626bradfordl
East Lyme
Reviewed 3 days ago NEW

Extraordinary timeshare minutes from Playa del Carmen. Wonderful design, great beach and large pools and spas along with terrific restaurants. Exceptional staff. Outstanding Nick Price golf course next door. Resort provides free bus transportation to Playa del Carmen.

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Helpful?
Thank roberttY2037WE
Chicago, Illinois
Reviewed 3 days ago NEW

The Royal Haciendas are about a 45 minute trip from the Cancun airport. When we arrived, it has a large, enclosed air conditioned lobby. Rooms At check in, we were informed we would have to change rooms on Saturday (we were staying Tuesday to Tuesday). This is a time share resort and all the time share people stay Saturday to...

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Helpful?
Thank lsomme2
Chicago, Illinois, United States
Reviewed 5 days ago NEW

We booked the Ocean View King suite complete with a Jacuzzi tub on the balcony.  We chose the all-inclusive plan.  Our "ocean view" was more horizon than ocean because our second floor unit put us at treetop level, basically obscuring our ocean view. You might try to ask for a higher floor if you're sweating the view.  My view from the...

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Helpful?
1Thank Doug R
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $232 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travelers.
407 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms have great views. I would prefer inner courtyard first floor.”
 of 5 bubbles heatherbQ2817MW, yesterday | Read review
“The maid service has always been outstanding”
 of 5 bubbles peggym664, yesterday | Read review
“top floors are quieter”
 of 5 bubbles rachela567, 3 days ago | Read review
“Higher floors in any category give a great ocean view”
 of 5 bubbles joewslsh, 3 days ago | Read review
“High end villas. Nice porches and modern, comfortable bathrooms. ”
 of 5 bubbles roberttY2037WE, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question