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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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2,764 Reviews from our TripAdvisor Community

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Showing 2,408: English reviews
Portland, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I found the positive reviews of this resort to be factual and correct. Positive Remarks: Resort is immaculately kept, rooms are very nice (Ocean Front). The food was good very good especially the one major restaurant that requires reservations. The drinks were also better than most resorts. They have a limited selection of name brand liquors that are available. The... More 

Helpful?
1 Thank dpayne04
Katy
1 review
4 of 5 stars Reviewed 2 days ago NEW

clean rooms, courteous personnel, Hotel is close to playa del Carmen, and mayor attractions like Xcaret witch I really recommend especially the night show. Food is ok, but after 3 days it gets boring and want to try something else. You could easily grocery shop at playa in Walmart or Mega and bring snacks or food to prepare at your... More 

Review collected in partnership with this hotel

Helpful?
Thank alejandroe585
Simpsonville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We recently stayed at the Royal Hacienda with our 11 year old son. When I originally booked our trip, I booked the deluxe room and later upgraded to the Master 1 bedroom. I highly recommend if you are traveling with more than 2 people (particularly with children) to upgrade to a 1 or 2 BR. It is well worth the... More 

Review collected in partnership with this hotel

Helpful?
1 Thank T7474GPvickim
Saint Louis, Missouri
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed here 3 times and enjoy it every time. We split the suite with another family and it accommodated all of us - 4 adults, 1 teenager, and 3 kids. The murphy beds are very handy for the kids. I did think the queen mattresses however were hard. We did have to ask for more towels, as our... More 

Helpful?
Thank juliejem2001
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Julie, Thanks for the review, and for sharing the experience of your recent family and friends getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. Our villas are the perfect place to spread out and enjoy each other’s company while you’re on vacation. We’ve found that our guests enjoy the... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This resort is far from what I expected for an all-inclusive resort: There are only two restaurants, one of which (Los Murales) we were able to make reservation only once after my wife gave a complaint because she tried multiple times and they were always booked. That restaurant offers great food but far too many items have a surcharge. The... More 

Helpful?
Thank Miguel A
Cutler Bay, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The facilities are beautiful , well maintained , staff is awesome. Lack of night entertainment and surcharges on certain foods, make this hotel not be a 10. The hotel have a lot of guests that are not in the All Inclusive plan , it is kind of a timeshare-all inclusive mix. I think this makes the experience different. There are... More 

Review collected in partnership with this hotel

Helpful?
2 Thank 166calebv
Fort Worth, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This resort used to be timeshares, so the restaurants are much nicer than a typical all inclusive. The rooms were nice & clean... Pool was big enough for a large crowd, and the bartenders at the pool bar were very friendly! Beach was absolutely beautiful. Overall, no complaints (other than the 'off' guests that were there when we stayed)

Helpful?
Thank mariedwards4
Kitchener, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great vacation resort . Not as big and noisy as many resorts and the staff and service is the best..Suites are a great size for a family with extra Murphy beds hidden away .. We come back every January and have just added a week in October.

Helpful?
Thank 353allie2
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Allie, Thanks so much for writing a review about The Royal Haciendas. We love hearing from our members and their vacation experiences. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation. We... More 

1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

This was our first time to this area and hotel. We were so excited. First night was good beach nice grounds nice everything seemed good. Second morning woke up to checked on my son who was still asleep and I see blood stains all over sheet so I pulled back blanket and saw black bugs crawling every where. I moved... More 

Helpful?
Thank Callie M
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Mrs. McHugh, Thank you for taking time to provide feedback about your April visit to our resort. Bedbugs are a worldwide issue that affects all travelers from all nationalities and all destinations. We have a strict fumigation schedule to avoid bugs at any cost and there is an established protocol that should be followed when an event like this... More 

Fort Worth, Texas
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

My family and I went on our vacation and stayed here for a week. It was the most relaxing week ever. The rooms were always immaculate and the waitstaff was great. The grounds were well maintained and very beautiful. Overall, it was very nice!

Helpful?
Thank mrutiaga07
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear mrutiaga07, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Babysitting
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $197 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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