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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,223 Reviews from our TripAdvisor Community

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Showing 2,789: English reviews
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valatie
Reviewed yesterday NEWvia mobile

Excellent low key resort. Family oriented and pools, ocean, swim up bars, games and activities. Housekeeper Feliciana is excellent. Our villa with 7 people she makes spotless and great personality Great day trips if needed, nice town nearby. View of Cozumel. Swimming not best as coral abundant. Marked areas for sand and swimming. They supply snorkeling gear, kayaks etc.

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Helpful?
Thank kevin w
Fredericksburg, Iowa
Reviewed yesterday NEW

We really loved the service provided by Cesar May May at the breakfast buffet everyday. He is a wonderful waiter, friendly, and attentive. Loved the rest of the resort also. Great Villa with hot tub on our balcony. Great massage today as well.

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Thank jtirwin
Valley Stream, New York
Reviewed 2 days ago NEW

We stayed as guest of owners in their ocean view villa. The view was spectacular! The attached apartment we occupied was very roomy and clean with dual bathroom sinks! We had our own kitchenette and balcony. There was maid service every day except Sunday's . Our meal in Los morales was excellent and very affordable for those not on the...

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Helpful?
Thank Ellen B
Philadelphia, Pennsylvania
Reviewed 3 days ago NEW

A beautiful resort with spacious suites. and some very nice features like a lap pool as well as other pools. However the atmosphere is not as friendly as it could be and there seems to be great pressure to sell time shares, We were actually blackmailed; we could only have reservations at the only non buffet restaurant on Valentines day...

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Thank WenliY
Plymouth, Michigan
Reviewed 3 days ago NEW

We were so impressed with the excellent quality, location and beauty of this resort, that we purchased a week of ownership the week before Presidents week, three years ago and return to the same unit at the Royal Haciendas every year. The resort is more secluded, not in a busy, highly developed hotel zone, such as in Cancun. The surf...

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Helpful?
Thank Anitable
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Anitable, Thanks so much for writing a review about The Royal Haciendas. We hope that you and your family have made some incredible memories for the past three years that will last for years to come. We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away...

Elmira Heights
Reviewed 3 days ago NEW

too large without the proper enforcement of resort rules, beach and pool chairs are gone by 6AM only 1 restaurant other than the buffet to eat at not relaxing at all.Kids using the adult only areas and security does not speak to them.

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Thank F7145KIscottp
Sandra R, Online Communit at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Scott, Thank you for taking the time to review your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage our guests to let...

Reviewed 4 days ago NEW

Not sure what people are complaining about. We are here now on day 4 and are loving it! Have not been harrassed at all about time share presentations. Food was great. Super clean rooms. We had a 2 bedroom suite. Maid service was awesome. Room service great. Only negative is the sheets are super think and the beds are not...

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Helpful?
Thank Heather B
Springfield
Reviewed 4 days ago NEW

Our villa is well maintained and cleaned. The Hibachi was a great experience. Thomas Moore is very helpful and so our the conceirges. Food at the Lapalapa is good whether it be the theme nights or ordering off the menu. Pool Bars are great food drinks and service. LosMurales was a great experience with good food quality. The on site...

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Thank peggym664
Silver Spring, Maryland
Reviewed 5 days ago NEW

My partner and I just returned from a week at this resort in February 2017. The impressive pictures on their website are a true representation of the facilities. We enjoyed the daily itinerary of activities from water aerobics, to black jack, to a Spanish lesson, to bingo. The grounds are meticulously manicured and there are many swimming pool options that...

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1Thank 0kilimanjar0
Macomb
Reviewed 5 days ago NEW

We stayed 10 days here and the property and beach were beautiful. However there was not much to do for young kids and families. There is not a lot (if any) entertainment. There was a band in the bar but it was done by 10. Also we were in a small suite (2 double beds) and the beds were very...

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1Thank kellytN2576MT
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Kelly, Thank you so much for taking the time to review your stay with us. Feedback from our guests is important to us. We're pleased to hear that you liked the facilities and the privileged location of the resort in the beautiful Riviera Maya. We apologize that your stay with us did not live up to your expectations. We're...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $230 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travelers.
409 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms have some ocean view and a veranda or patio. Suggest find their website to view the grounds map and many included amenities..”
 of 5 bubbles Anitable, 3 days ago | Read review
“All rooms have great views. I would prefer inner courtyard first floor.”
 of 5 bubbles heatherbQ2817MW, 4 days ago | Read review
“The maid service has always been outstanding”
 of 5 bubbles peggym664, 4 days ago | Read review
“top floors are quieter”
 of 5 bubbles rachela567, 6 days ago | Read review
“Higher floors in any category give a great ocean view”
 of 5 bubbles joewslsh, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question