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Cancun-Chetumal Highway Km 289+10, Playa del Carmen 77710 Mexico
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$247
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What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Royal Haciendas All Suites Resort & Spa
Updated 08/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 331 hotels in Playa del Carmen
Location
4.6
Cleanliness
4.8
Service
4.6
Value
4.5
Travelers' Choice
GreenLeaders Gold level
Inspired by the old Mexican haciendas, The Royal Haciendas All Suites Resort & Spa is the perfect hideaway in Playa del Carmen for families, nestled on the shores of a sheltered Caribbean beach within the most prestigious residential golf complex in the Riviera Maya. Our beachfront resort, just 30 minutes from Cancun International Airport, features spacious suites & villas with private balconies by the ocean, surrounded by a beautiful setting to enjoy your vacation with first-class amenities and services. The architecture was designed with your convenience in mind, The Royal Haciendas is not a sprawling resort to get lost or to be explored on golf carts; from the farthest point up to the beach, you will only walk 5 minutes.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Free shuttle or taxi services
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:45% off room rate
7614Reviews764Q+A100Room tips
Traveler rating
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Hecdav1 wrote a review Yesterday
Darien, Illinois130 contributions52 helpful votes
+1
Services are very good friendly people I have wrote some reviews about this place And the system they have pushing to buy points And convert my interval. To point does not make any better The so call concierge are only to attract you to spend 75 minutes presentación To convert. Or to buy points. After middle of week you do not see concierges any more. I visited SPA. I must say it was a very nice are But my massage although expensive. Was not any good. I was asked area of concern I said my Rigth shoulder. And was not ever addressed Wanted to use whirlpool very nice. But all buttons do not work. Big dissapoinment no jets working I can have better service at 5th Ave for $45 Dlls Used application to pay all fine. Also scheduled Pick up of luggage No one came to pick luggage I must say. All changes been made are. Not good. Area converted to member only Can not take coffee out. Pastries not an time a little late. So if going in a tour. Want to grab some coffe and pastries no luck. No longer have welcome party. No longer have taquiza. If want to follow exercises I must follow schedule because take place in different locations. Inconveniencias. No progress. O yes. $ always up. Up. Up.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: The Refine ( meal packages) is worth it. But must make appoinments. Ahead of time.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mary L wrote a review Jul 2022
Brewster, New York19 contributions19 helpful votes
Hotel's Favorite
When we booked out daughters wedding in the area of the Haciendas, we knew we would want our guests to stay here! We were able to get two amazing vacation specialist through Royal Reservations We had Mitzi Ailed Pelaez Clemente and Fanny Aurora Lopez. They worked with all 70 of our guests and were able to get everyone the accomodations they wanted and booked their transfer through Thomas Moore. They made the process so smooth for everyone! I didn't have to do a thing. I provided a list of our invited guests and they did the rest. They kept me updated with who had booked, etc. They were amazing??? During our visit in January of 2022 we met Efren Dzul Cetina, the Food and Beverage Assistant. He proposed to us to have a Welcome Party with a Beach BBque. I was able to book directly with him and over email, we were able to come up with a plan. He was extremely responsive to all my questions, and there were many! The day of the event we met with him and he went over the location and set up. That evening we arrived for our "beach bbque", which was 1000% better than we anticipated! The decor, the food, and again the service, was amazing. We were blown away! We had 40 guests in attendance and everyone felt so special They had a special welcome cocktail for all to enjoy, which was a surprise and everyone loved them. The food was delicious and plentiful! We opted for an open bar and they bartender was amazing. The desserts were amazing! This could have been a wedding, that is how nice it was. We were at the Haciendas for 10 days. The service to me is what makes a Royal Resort. I hate to name people in a review, because honestly, they were all amazing, but the attention to detail Efren had for not only our welcome party, but our entire stay. He made sure to check in with me to make sure everything was going well. He was able to assist me with renting our the private dining room in Los Murales. We needed multiple cakes, different nights and he took care of all of that for me! He truly made the week flow so nicely and took all the stress away from me. The waiters Cesar, Hercules and Ramiro who worked our welcome party were amazing! They also gave excellent service in other area of the resort as well. Yali, our concierge, was amazing! I started emailing with her weeks before our arrival. When you have 70 guests arriving, there is so much to coordinate. She was responsive, helped me with every single request I had. I cannot thank her enough, she really kept me organized! The bridal party had a spa day and that was all coordinated so they could all go together! It truly was a magical time. The restaurants are tough to get reservations for and I think pre-covid more guests went into town to eat some nights and that's what has caused the increase in onsite dining. A tip our concierge gave us was to walk by the restaurants and ask about a table being available. Some guests make reservations and never show up (so wrong, just cancel!), but most nights our guests did have luck at the restaurants. Also, don't forget about the delicious crepes at the Rotunda Bar and they also have great paninis! The breakfast buffet is my favorite meal! Also, at dinner at La Palapa del Sol, you can also order off of the menu, which has some great options! The food and service are top notch. Not sure if they have a new pastry chef, but I can say the dessert are so much better than they used to be. They are delicious! When we booked our room block and welcome party I didn't see any other reviews on Trip Advisor. You can get all information on rooms etc. on tons of other reviews, I wanted this to be more for people having events at The Haciendas. I so wish we could do it all again. We had our wedding off site, but the staff all knew we were there for a wedding. The amount of staff that stopped us and asked how the wedding was, asked to see photos, etc. meant the world to us. They truly are like family to us. Tip - if you have a wedding you can have your guests cut off their all inclusive wrist band - store it in their safe and the next day take the band to the front desk for a free replacement. You just have to give them your old wrist band. It was perfect as my daughter didn't want the bands in her photos! My dad is 92 years old and the process to rent him a scooter prior to arrival was so easy through the Market. The day of his arrival I brought it out to the bellman and told them my dads name and they had it ready and waiting for his arrival. There was no place my dad could not get to with his scooter! Even the beach! So accessible with the scooter!! Upon departure, the bellman said they would return it for us! They were so helpful. There are so many more people who provided incredible service and I unfortunately, don't know all of their names. I can say there was not one person who did not provide good service. Everyone works so hard and as a team.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Beach front rooms are amazing!!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alberto Vicente Martinez, Owner at The Royal Haciendas All Suites Resort & Spa
Responded Jul 29, 2022
Dear Mary L, Thank you for taking the time to write a review recognizing the quality and service at The Royal Haciendas. We are delighted to learn that you chose our resort to host all your party for such a special event. We appreciate your trust in our resort and we are so glad to learn that everybody enjoyed the wealth of amenities, the delicious food, and the outstanding service. We especially appreciate your kind comments about the remarkable attention of Efren, Mitzi, Fanny, Yali, César, Hércules, and Ramiro. We are convinced that our staff is one of the most valuable assets in our resort and we are proud that you recognize their great service. We look forward to welcoming you again in the near future to continue providing you with incredible moments. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
L B wrote a review Yesterday
1 contribution
I've visited this resort four times and every time is great! The pool service (Eduardo) was wonderful. Israel was also great with accommodations. Jesus at the Rotunda Bar offered great service and drinks. The room was amazing! Although, I do have a timeshare to the Royal Resorts, the Royal Haciendas is a great experience every time I go.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kendramr wrote a review Yesterday
Naples3 contributions1 helpful vote
Otto and Charlie were amazing at aquaerobics! We had a blast! All of the staff at the pool were fantastic, never letting our drinks get empty! Kinoko was a great restaurant with good food. Los Morales restaurant was fantastic, Carlos was our server, he was spot on! Leo was our concierge and was fantastic! La Rotonda bar gave great service every night, thank you bartenders! Royal Hacienda was excellent! 5 stars! 🤩🤩🤩🤩🤩
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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gwens969 wrote a review Sep 22
Louisville, Kentucky69 contributions28 helpful votes
I would love to give the names of our great bartenders and waiters BUT I WON’T because they get fired when you give them rave reviews. I guess the Royal Resorts punishes bartenders that are fun and waiters who know you by NAME and are so attentive. When we came “home” to Royal Haciendas this year, all of the very long time staff had been “let go” and replaced. We know for a fact those employees had rave reviews and deserved those great reviews. Don’t be tricked into getting your favorites fired!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kaytelynne J wrote a review Sep 20
2 contributions
My roomate and I visited playa del Carmen and utilized her parents timeshare. During our stay- we have to say Jesus and Angel were absolutely amazing! They assisted us at the Rotunda bar as well as the pool. They were helpful for advice in the area and went out of their way to share experiences and tips. Honestly wouldn’t have been the same without them!! Thank you guys. We appreciate youuuuu!!! Xoxo
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alberto Vicente Martinez, Owner at The Royal Haciendas All Suites Resort & Spa
Responded yesterday
Dear kaytelynnej, Thank you for your kind comments about your stay at The Royal Haciendas. We are pleased to read that you enjoyed the amazing service and attention of our staff, especially the outstanding service of Jesús and Ángel at the Rotonda bar. We will be happy to share your comments with them and their managers. We look forward to hosting you and your family soon on your next visit to the Riviera Maya. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ann Ropes wrote a review Sep 19
1 contribution
We have been owners at the Royal Resorts since 1998. Owning 4 Winter weeks at the Royal Cancun and previously at the Royal Caribbean, which is now Royal Uno. We have visited the Hacienda many times since it opened 16 years ago and always enjoyed ourselves, but this time was the best. I want to personally thank the Front Desk. I feel that they are frequently overlooked. For me ... having the right room makes my vacation and they have continually been a great Blessing every time. Rosy, Susy, Alex, Jaun, Olivia, Betty, Israel and Jesus. After the right room you have to head right to the Rotunda Bar. My absolute fav. Julio Dzib and Leo along with all the other bartenders and waiters are great fun. The Chef at the pool restaurant, Chef Gilmer made us special dishes for lunch introduced to us by our waiter Edwardo. who was also fun. Fidel is doing a wonderful job as Captain with all the workers in Phase 1. All Inclusive is a must here as the prices are quite high. We have gone both ways and find that it is a better experience. Also, I can not forget the Activity Department. They are always fun and friendly. Otto, Jesus and all the rest of this team. Thanks for a great Vacation. We will see you all soon. Anita and Roberto Ropes.
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Date of stay: September 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I9279MWjamesl wrote a review Sep 18
4 contributions3 helpful votes
One rarely is unpleasantly surprised when staying at the RH. We have been vacationing there for many years. We keep going back because it is always an enjoyable experience. I want to also comment Carlos Tejeda at Los Murales. He prepares wonderful meals and always does his best to make us feel special.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Susie S wrote a review Sep 16
1 contribution
First, we had a awesome time. Location was beautiful, ocean front, amazing. Food was great. All inclusive. Next, long story short, my companion and I both got COVID while we were in Mexico. Jesus, went out of his way to assist us in getting to the hospital, transportation, getting my life saving medication, food, and much more. He was so helpful and compassionate and kind. Thankful for Jesus, and the rest of the staff at the Haciendas. -Susan and Hannah
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: Have to go for ocean front. Not much more and worth it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alberto Vicente Martinez, Owner at The Royal Haciendas All Suites Resort & Spa
Responded yesterday
Dear Susan and Hannah, Thank you for taking the time to write a review about your recent stay at The Royal Haciendas. We are glad to learn that you enjoyed the beautiful facilities, the delicious food, and the outstanding service of Jesús Adame. We hope you are feeling better now and we look froward to welcoming you back soon to your home away from home. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
studentrooms wrote a review Sep 15
Shrewsbury, United Kingdom18 contributions13 helpful votes
Booked 2 x 2 Bed Suites to accommodate family. Lady at check-in was frosty and I was told that the 2 rooms allocated were some distance apart in adjacent buildings but this was a family holiday and I wanted to be with my family. The options were "take it or leave it" Rooms would not have made 3* in the US. Clean with good shower but dull and very very dated. Facilities and service average Food ok but restaurant dark and dismal and everything was just uninspiring and I would rather have been at home. After a few days I booked a flight and a hotel in Miami at a cost of around £2000 as I couldn't stand it any longer. It started badly and went down hill. There is so much more I could say but......
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Date of stay: September 2022
Value
Rooms
Service
Room Tip: Use another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alberto Vicente Martinez, Owner at The Royal Haciendas All Suites Resort & Spa
Responded yesterday
Dear studentrooms, Thank you for taking the time to post about our resort. We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you. We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves. We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$228 - $353 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal haciendas hotel playa del carmen, royal haciendas hotel, royal haciendas playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
504
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Frequently Asked Questions about The Royal Haciendas All Suites Resort & Spa
Which popular attractions are close to The Royal Haciendas All Suites Resort & Spa?
Nearby attractions include Quinta Avenida (2.8 miles), Playacrawl (2.8 miles), and Coralina Daylight Club (2.3 miles).
What are some of the property amenities at The Royal Haciendas All Suites Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Haciendas All Suites Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Haciendas All Suites Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Haciendas All Suites Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Royal Haciendas All Suites Resort & Spa?
Conveniently located restaurants include Rockas Jamaican Kitchen, Amorcito Corazón, and Po Thai Restaurant.
Are there opportunities to exercise at The Royal Haciendas All Suites Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Royal Haciendas All Suites Resort & Spa have an airport shuttle?
Yes, The Royal Haciendas All Suites Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Royal Haciendas All Suites Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal Haciendas All Suites Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Royal Haciendas All Suites Resort & Spa?
The staff speaks multiple languages, including English and Spanish.