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The Royal Haciendas All Suites Resort & Spa

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Traveler (2256)
Pool & Beach (511)
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Ratings and reviews
Travelers' Choice2018 Winner
  • Excellent67%
  • Very good23%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“los murales”(288 reviews)
“thomas moore”(61 reviews)
“time share”(293 reviews)
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What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
4 Star Hotel
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal...
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Location and contact
Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Hotel website
11.9 miles to Cozumel Airport
14 restaurants are within a 1 mile radius
2.8 miles from Quinta Avenida
View nearby attractions and restaurants
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Rooms
Jul 29Jul 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,286)
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All reviewslos muralesthomas mooretime sharelap poolsdive balamtaco partyall inclusive packageall inclusive guestsfull kitchenwelcome partyshrimp tacosall inclusive planpool barroom servicefree shuttlepersonal conciergechange rooms
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1 - 5 of 3,613 reviews
Reviewed yesterday

Beautiful resort with good food and easy to relax by the pool or beach! The rooms are spacious and set up to accommodate families or groups with space to be alone when needed. We live in Texas, so very easy to get to and the...More

Review collected in partnership with this hotel
Thank jaysond114
Hotel's Favorite
Reviewed January 17, 2018

Traveled here with wife and 2 kids, ages 7 and 3 over new years for a week with the All-inclusive package. About 40 minute ride from Cancun airport. Most resorts are nice and beautiful as this one, but the thing that separates Royal Haciendas from...More

12  Thank kennywah
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded January 19, 2018

Dear kennywah, Thank you so much for taking the time to review your recent stay at The Royal Haciendas. We love hearing from our return guests about their vacation experiences. Our staff is constantly striving to make sure that our guests have the best vacation...More

Reviewed yesterday via mobile

The actual resort is very lovely and the service was impeccable...shame the beach was completely covered with mountains of seaweed. I’ve never seen anything like it. Some people went in the ocean but not many, we didn’t.

Thank Olga V
Reviewed 2 days ago

This was our first stay at the Royal Haciendas (6/30/18-7/7/18) and we were very impressed. The service was outstanding, and the resort is beautiful . The rooms are huge and comfortable and VERY clean. That is huge with me when I am staying somewhere. The...More

Review collected in partnership with this hotel
2  Thank tvh72
Reviewed 2 days ago

The Royal Haciendas is a beautiful, relaxing resort. The have great amenities, pool bar and plenty for kids to do. The spa is top notch and the Los Morales restaurant is outstanding. They have a warm and welcoming staff to meet your needs at any...More

Review collected in partnership with this hotel
Thank kferrellfam
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About
Description
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, ...More activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Travelers' Choice2018 Winner
GreenLeaders Gold level
Contact Information
Hotel Style
Family
,
Onsen
,
Spa
,
Luxury
,
Romantic
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Air Conditioning
Babysitting
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Outdoor pool
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Tennis Court
Wheelchair access
Breakfast included
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Travelers' Choice2018 Winner
GreenLeaders Gold level
Hotel Style
Family
,
Onsen
,
Spa
,
Luxury
,
Romantic
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Travelers' Choice2018 Winner
GreenLeaders Gold level
Contact Information
Hotel Style
Family
,
Onsen
,
Spa
,
Luxury
,
Romantic
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Travelers' Choice2018 Winner
GreenLeaders Gold level
Contact Information
Hotel Style
Family
,
Onsen
,
Spa
,
Luxury
,
Romantic
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (2256)
Pool & Beach (511)
Room & Suite (490)
Dining (158)
Amenities (75)
Family and Play Areas (15)
Business Center & Event Rooms (1)
Questions & Answers
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Mandy P
A current review has brought up a couple questions for me. "It's also tough to get dinner reservations at Los Murales if not done with enough advance notice. The all inclusive package isn't really all inclusive as there is a surcharge for any top shelf alcohol, most beer (except for the house light and dar selection)" I thought that reservations for Los Murales had to be same day reservations? It was my understanding that the only way to get reservations was to call the front desk first thing that same morning, that they couldn't be reserved any more in advance than same day. Also, what is the procedure to make reservations for the hibachi grill? Could someone please respond or send me a list of all the alcohol and beer that is included in the all inclusive plan? I thought I had read a response to an older question that there were other beers included in the all inclusive, one of them was Modelo Negra. Not sure if I have seen a list of included alcohol. Thanks in advance for any responses.
July 9, 2018|
AnswerShow all 5 answers
Response from Kim H | Reviewed this property |
Funny, I followed the forums and almost canceled our trip because everyone was saying they closed down beaches/were unswimmable. I even emailed RH with concerns and received an email explaining the way they clear it which... More
2
Votes