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The Royal Haciendas All Suites Resort & Spa

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Cancun-Chetumal Highway Km 289+10, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3107)
Pool & Beach (677)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Royal Haciendas All Suites Resort & Spa
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 264 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
Inspired by the old Mexican haciendas, The Royal Haciendas All Suites Resort & Spa is the perfect hideaway in Playa del Carmen for families, nestled on the shores of a sheltered Caribbean beach within the most prestigious residential golf complex in the Riviera Maya. Our beachfront resort, just 30 minutes from Cancun International Airport, features spacious suites & villas with private balconies by the ocean, surrounded by a beautiful setting to enjoy your vacation with first-class amenities and services. The architecture was designed with your convenience in mind, The Royal Haciendas is not a sprawling resort to get lost or to be explored on golf carts; from the farthest point up to the beach, you will only walk 5 minutes.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Shops
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
DVD / CD player
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
5,912Reviews690Q+A100Room tips

Reviews

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Popular mentions
Jorge Martínez wrote a review Yesterday
Playa del Carmen, Mexico1 contribution
This summer I had a pleasant surprise and great service at this new space near the reception where my family could get a cup coffee and calmly chat. Thanks to Alfredo Salvatierra for his hospitality and positive attitude.
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Date of stay: August 2020Trip type: Traveled with family
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rebeccabellettini wrote a review Aug 10
1 contribution
When they welcome you home they mean it! The Royal Haciendas is a family friendly environment where you can experience 5 star restaurants, activities for the kids and all the amenities to enjoy a relaxing vacation. The entire staff goes out of their way to insure their guests are well taken care of. If you are looking for a get away for the entire family, head to the Royal Haciendas.
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Review collected in partnership with this hotel
Date of stay: August 2020
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linacortez7 wrote a review Aug 9
1 contribution
Its a very nice hotel to stay at, we do not have any complaints about it. The entire staff was very friendly and helpful. We went during the Coronavirus pandemic and the entire hotel seemed very clean and sanitized.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Shirl-in-VA wrote a review Aug 8
Chesapeake, Virginia57 contributions36 helpful votes
My friend and I stayed at Royal Haciendas July 24 to August 1. They checked your temperature before you entered the lobby. Glad to see this as it was the first time anyone had checked us including the airlines. Everything was immaculate and we saw the staff constantly cleaning. The front desk staff was super nice and we were upgraded to a one-bedroom villa from our standard room. The beachfront rooms are the way to go as the resort is fairly large and these rooms are also very close to the pool. Each morning at 7:00 the beach crew was out there cleaning up the seaweed and setting out the chairs. Right now the government is only allowing 30% capacity but I don’t think they were even close to that. Very few people there - that meant even more personalized service since they had plenty of staff working. We did all inclusive. You had to sign each time but that was ok. Food was average. Didn’t like that everything on the menu at the steakhouse had a surcharge. My Cornish game hens even cost extra! Drinks and room service were good. Shout out to Dyanna our concierge and Neftali our server at the Sol Grill by the pool. Lots of activities for children but not much for adults in the evenings. Also as a general note Quinta Avenue in Playa Del Carmen is under construction. The road is completely torn out and most shops are closed. Highly recommend Royal Haciendas!
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Date of stay: July 2020
Value
Location
Service
Room Tip: Beachfront rooms are best
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Ara C wrote a review Aug 6
5 contributions1 helpful vote
Had a wonderful time at Haciendas, everything is top notch! The grounds are impecable, the service from the staff is outstanding; the activities crew made sure we had a great time as a family; Alfredo Salvatierra at members lounge/front desk, made as feel at home; you can tell he, and all of the employees really enjoy working there; thank you for your hard work!
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Date of stay: July 2020Trip type: Traveled with family
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Response from Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa
Responded 5 days ago
Dear arac730, Thank you so much for your review. Royal Resorts really care about their staff members. We actually have a monthly recognition program where the host with the most mentions on TripAdvisor gets rewarded for his or her outstanding service. As you mentioned, this certainly shows in the diligent way we serve our members and guests. We appreciate your kind words about Alfredo and will certainly let him know that thanks to him, you felt at home during your recent visit. We look forward to having you back soon! Warm Regards.
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PRICE RANGE
$131 - $653 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal haciendas hotel playa del carmen, royal haciendas hotel, royal haciendas playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
504
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Frequently Asked Questions about The Royal Haciendas All Suites Resort & Spa
Which popular attractions are close to The Royal Haciendas All Suites Resort & Spa?
Nearby attractions include Quinta Avenida (2.8 miles), Playacrawl (2.8 miles), and 3D Museum of Wonders (2.9 miles).
What are some of the property amenities at The Royal Haciendas All Suites Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Haciendas All Suites Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Haciendas All Suites Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Haciendas All Suites Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Royal Haciendas All Suites Resort & Spa?
Conveniently located restaurants include Ferron's Jerk Chicken, Osteria De Roma, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at The Royal Haciendas All Suites Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Royal Haciendas All Suites Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal Haciendas All Suites Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Royal Haciendas All Suites Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Royal Haciendas All Suites Resort & Spa?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (3.5 miles).