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BlueBay Grand Esmeralda

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Carretera Federal Chetumal - Puerto Juarez - KM 300, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 03/27/22
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Traveler (13440)
360
Panoramas (3)
Pool & Beach (3334)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from BlueBay Grand Esmeralda
Updated 10/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#125 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Paid internet
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Cable / satellite TV
Room service
Safe
VIP room facilities
Flatscreen TV
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
English, French, Spanish
12968Reviews2337Q+A100Room tips
Traveler rating
  • 4,244
  • 4,487
  • 2,127
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  • 1,060
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Popular mentions
MrsSing wrote a review Oct 14
Davenport, Florida3 contributions2 helpful votes
Pros: Cost, Orlando, Francisco & Jose (buffet staff) Samuel (pool bar) Close to Xcaret. Showers are large and have dual heads. Evening entertainment was good. They do a show where they have people lip-sync to pop songs. Cons: LITERALLY EVERYTHING ELSE. Check-in process was disorganized. Food is terrible. Only one bar open at a time. Snack bar is closed. You cannot get reservations to the restaurants. Concierge has NO CLUE what is going on and couldn't help us with covid tests. They don't have change (for US dollars). Pool closes at 7PM (super annoying) and the speaker system at the pool is broken. The elevator was broken in our building. The rooms are dirty and not nicely decorated. Ours had a broken light in the bathroom and the patio door was broken. Front desk staff is rude. This was our wedding anniversary trip and BlueBay ruined it. I would not recommend this place to anyone. We have been to Mexico 3 years in a row and this was the worst experience. The all inclusive fee was waste because their liquor selection was very limited and the food was terrible.
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Date of stay: October 2021
Value
Location
Service
1 Helpful vote
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Response from Director General, Director General at BlueBay Grand Esmeralda
Responded 5 days ago
Dear friends, On behalf of all the staff of BlueBay Grand Esmeralda I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Best regards!!
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Ruben Verdin wrote a review Oct 14
3 contributions
Had a great time with my girl. The staff was nice, the food was great and the rooms are clean and comfy. Is nice seen animals walking around and having different options for food. I would highly recommend. If you can get the deluxe room with the pool, do it.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Director General, Director General at BlueBay Grand Esmeralda
Responded 5 days ago
Dear Ruben, Thank you very much for sharing your experience, Hope to host you soon again, Sincerely, Familia BlueBay
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Brian Gordon Sinclair wrote a review Oct 14
Collingwood, Canada11 contributions5 helpful votes
I loved my 16 day stay at the BlueBay Grand Esmeralda. The staff in the restaurants were exceptional, especially Miriam and Ruperta. They should be promoted. Good food, great swimming pools and a fantastic beach.
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Date of stay: October 2021Trip type: Traveled solo
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Response from Director General, Director General at BlueBay Grand Esmeralda
Responded 5 days ago
Dear Brian, Thank you very much for your visit and your kind comments, See you soon, Sincerely, BlueBay Family
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MsLena wrote a review Oct 9
1 contribution
Arturo M. at the concierge desk went above and beyond to accommodate our large group. He was friendly and very helpful. Great customer service! Definitely coming back here for our next trip to Mexico.
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Date of stay: October 2021Trip type: Traveled with friends
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Response from Director General, Director General at BlueBay Grand Esmeralda
Responded 1 week ago
Dear friends, On behalf of all the staff of BlueBay Grand Esmeralda I wish to thank you for your great comments and for your preference. We will make sure to share your lovely comments with all our staff and it will be a privilege to serve you again in a near future. If you need any help for your future reservations please feel free to contact us anytime. Sincerely, BlueBay Family
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Elaine D wrote a review Oct 4
1 contribution
Great resort. Rooms are clean and housekeeping staff does a good job and maintaining this. Staff is polite, courteous and helpful. Restaurant Don Isi is fabulous. Daniel is an amazing server. He is polite, friendly and always ready to answer any questions that I may have. I had dinner there on October 4, 2021 and it was Mexican fare. I mentioned to Daniel that I would like to have authentic Mexican food and asked him what his recommendations were and then requested that he place my meal order and I was not disappointed at all. The food that he chose for me was delicious. Daniel went above and beyond ti ensure that my experience was memorable and it was. Only negative thing is that my time there went by too quickly. I will definitely be back. Also Condido and Aaron at Jall-Ha were excellent at what they do.
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Date of stay: October 2021Trip type: Traveled solo
Helpful
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Response from Director General, Director General at BlueBay Grand Esmeralda
Responded 1 week ago
Dear friends, On behalf of all the staff of BlueBay Grand Esmeralda I wish to thank you for your great comments and for your preference. We will make sure to share your lovely comments with all our staff and it will be a privilege to serve you again in a near future. If you need any help for your future reservations please feel free to contact us anytime. Sincerely, BlueBay Family
Read more
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PRICE RANGE
$132 - $277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
blue bay esmeralda, bluebay grand esmeralda hotel, blue bay grand esmeralda riviera maya, blue bay grand esmeralda mayan riviera, grand esmeralda, blue bay grand esmerelda, blue bay grand esmeralda resort, blue bay grand esmeralda beach resort spa, blue bay esmerelda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
979
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Frequently Asked Questions about BlueBay Grand Esmeralda
Which popular attractions are close to BlueBay Grand Esmeralda?
Nearby attractions include Playa Punta Esmeralda (4.4 miles), Punta Venado Bike Park (4.5 miles), and Kravans Transportacion y Logistica (4.5 miles).
What are some of the property amenities at BlueBay Grand Esmeralda?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at BlueBay Grand Esmeralda?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at BlueBay Grand Esmeralda?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at BlueBay Grand Esmeralda?
Yes, free parking is available to guests.
What are some restaurants close to BlueBay Grand Esmeralda?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Pavo Real by the Sea.
Are there opportunities to exercise at BlueBay Grand Esmeralda?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does BlueBay Grand Esmeralda have an airport shuttle?
Yes, BlueBay Grand Esmeralda offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at BlueBay Grand Esmeralda?
Yes, dry cleaning and laundry service are offered to guests.
Does BlueBay Grand Esmeralda offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to BlueBay Grand Esmeralda?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (7.1 miles).