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BlueBay Grand Esmeralda

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Carretera Federal Chetumal- Puerto Juarez km 300 Camino a la Pileta, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (13197)
360
Panoramas (3)
Pool & Beach (3325)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from BlueBay Grand Esmeralda
Updated 07/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#134 of 290 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
Spanish

Location

Full view
Contact
Carretera Federal Chetumal- Puerto Juarez km 300 Camino a la Pileta, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport26 miSee all flights
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12,699Reviews2,318Q+A100Room tips
Traveler rating
  • 4,053
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  • 1,021
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Popular mentions
Dianne wrote a review Mar 2021
1 contribution2 helpful votes
We arrived at Blue Bay Grand Esmeralda on February 17 for a 17 day-16 night holiday.. The office staff (Genny, Nancy and Andrea) had everything ready for us at check in. Our room was fantastic in building 5. They are updating many of the rooms in Building 5 and they are beautiful. Their response to COVID-19 was above our expectations. They took it very seriously and made sure we were all safe. They took our temperature before we entered any restaurant, had hand sanitizer available throughout the resort, required us to walk over a sanitizer pad when entering the restaurants, masks required in all buildings and provided a COVID test before we left. The resort was at 14% occupancy during our 17 day stay. We truly missed all our Canadian travelers we usually see during our stay. The staff at Blue Bay could not be more friendly or helpful. Andres and Claudia took care of all our requests at the beach bar. The waiters, Willey, Eddie, Ruperta, Candito and Fresco made our dining experience extra special. We were concerned with the low occupancy we would not have much variety in our evening dining but they rotated the cuisine between two restaurants. Every night we had two different choices. Breakfast and lunch was buffet-style but they did the serving. You had to be creative and look for the "treat of the day" to find something different at every meal. This was our 13th visit to Blue Bay and looking forward to next year already.
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Date of stay: February 2021
Value
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3 Helpful votes
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Response from Frederic Ceglarski, Director General at BlueBay Grand Esmeralda
Responded 4 weeks ago
Dear Friends, Thank you very much for your great cooments, thank you for so much detail, We will congratulate all the nominated staff member from you, See you soon,
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Rick S wrote a review Mar 2021
Round Rock, Texas3 contributions3 helpful votes
My wife and I visited the property with friends who are members. We were unfortunately stranded at the airport for over an hour due to a lack of communication with the resort and the transport company. Once we arrived at the resort, we realized we were not staying at a 5 star resort. We were greeted with a smile and a cocktail, which helped ease the beginning frustration. We met Ginny with Circle One, she was very friendly and advised all of us that our transportation fee will be comped due to the clerical error. We did not even ask for it . Check-in was very easy and friendly. While we were being driven to our room, we met Antonio "El Tigre" who was very informative about the property and took care of us during our two week stay. The property was hit by two hurricanes back to back in October 2020, there is still some maintenance issues they are working through but with COVID, I'm sure they are having a hard time getting materials and certain crews to work due to the demand. The property is still beautiful The room was cozy and very clean and was kept clean at all times by the cleaning staff. Kudos to them for a job well done. We had an old 1990's television in the room, so, no Netflix for us late at night. The refrigerator in the room was stocked good and kept stocked throughout the day. I've read some of the reviews about how the staff was rude to others, at no time did we ever experience rudeness from any staff member. What made my wife and I feel even more welcomed was that the employees would call you by name when they saw us and the bartenders always had our drinks ready when they saw us. (awesome bartenders were Carlos, Baltazar, Joel, Mateo, Ivan) The restaurant staff were also amazing and friendly, (Fancisco,Jesus,Agustin, Ruperta, Willie and Jorge) Unexpected Arctic Blast went through Texas and left us stranded at the resort for an additional 6 days. The Circle One staff Andrea, Erin and the concierge without hesitation worked with us and we were able to stay without having to change rooms. All the bell boys, Jesus, Moshe Margarito and the security Officers who had to help us back to the room several nights (LOL) were awesome. It's not a 5 star resort but the service from the staff is as good as a 5 star resort.
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Date of stay: February 2021
Value
Service
Sleep Quality
Room Tip: You're in the Caribbean, there's only one view to have, Ocean View
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4 Helpful votes
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Response from Sophie Murguia, Atención al huésped/Recepción at BlueBay Grand Esmeralda
Responded 4 weeks ago
Dear coachrick_1, We appreciate your pleasant comments. It is great to hear that you had an enjoyable stay and left satisfied. It is wonderful to know you were greatly surprised with our resort. We have a strong commitment with the service and quality and comments like yours make us feel that we are in the right way . A big thank you for your kind words regarding our staff, they will be passed on. We sincerely hope to have the opportunity to welcome you on a future occasion. Kind regards,
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Ms. Brown wrote a review Feb 2021
1 contribution4 helpful votes
My family of 5 decided to stay at this hotel for our vacation and it was the WORSE experience. Do yourself a favor and DO NOT go to this resort. WE were greeted at the front desk upon arriving and was immediately hounded with a sales pitch for a time share. We told them we were not interested however everyday they were calling and in the hallways early still trying to sell the time shares, after three days on the resort my mom finally had enough of them hounding us and told them we are not interested, they immediately became rude and ignored any request we made afterwards such as calling the front desk for a shuttle to and from the restaurants. We called once and was rudely told its 10 minutes and you have the wait ( that was the manager whom we spoke to) My daughter is a vegetarian, her only option was fries and salad to eat for 6 days. Its a shame and waste of money, there's absolutely zero options for vegetarians and if you decide to not buy there timeshare be prepared to have the worse customer service. There's lots of options in Mexico that will be happy to service and earn your business, DO yourself a favor and STAY AWAY from this resort.
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Date of stay: February 2021
Location
Service
Sleep Quality
3 Helpful votes
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Response from Frederic Ceglarski, Director General at BlueBay Grand Esmeralda
Responded Mar 16, 2021
Dear friends, On behalf of all the staff of BlueBay Grand Esmeralda I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Sincerely
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denrosesc wrote a review Feb 2021
United States76 contributions46 helpful votes
First off realizing this resort was about 17% Occupied. This resort bent over backwards to make our trip fantastic. The place was immaculate. The landscaping was maintained. The staff was wonderful attentive and always a smile and A Hola by the second day they knew my mane. the nightly shows were LOUD some we good some not so much. One thing we found out that the staff works one day a week without pay. So as to keep the place running. Still always a smile. we were all inclusive so tips were supposed to be included however seeing how hard the staff works to keep the place spotless we tipped generously. If you go please take care of the staff they helped make our experience amazing the food was wonderful even thought the buffets were limited and the selections also limited. The dinners in the different theme night was wonderful. If you go please keep in mind that they are doing all they can to make your visit wonderful With the reduced staff and the low occupancy due to Covid 19 the three of us would go back today even though we got back last night.
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Date of stay: February 2021
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1 Helpful vote
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Alexisdeboer wrote a review Feb 2021
2 contributions
Our time at BlueBay was fantastic. All of the staff there were incredible. They were so helpful and on top of making sure we treated well. They definitely kept the drinks flowing. Dinners were delicious. I enjoyed the different options each night. Buffet breakfast was good and lunch was repetitive. I would've enjoyed more authentic Mexican food. Most of it was very American. Drinks were usually pretty good. I loved our location at the resort. The room was spacious and the patio backed into a private pool which we enjoyed. The beach bar was pretty close so it was an easy trip down to grab drinks and return to our room if we desired. Huge added plus for me, there is a dive center on site! Dive-X. They will teach you in the pool then take you out for a dive. You can book two dives as well and schedule them for different days. It was my first time diving and their entire team was helpful. I felt safe and had a blast.
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Review collected in partnership with RCI
Date of stay: January 2021
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PRICE RANGE
$132 - $277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
blue bay esmeralda, bluebay grand esmeralda hotel, blue bay grand esmeralda riviera maya, blue bay grand esmeralda mayan riviera, grand esmeralda, blue bay grand esmerelda, blue bay grand esmeralda resort, blue bay grand esmeralda beach resort spa, blue bay esmerelda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
979
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Frequently Asked Questions about BlueBay Grand Esmeralda
What are some of the property amenities at BlueBay Grand Esmeralda?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at BlueBay Grand Esmeralda?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at BlueBay Grand Esmeralda?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at BlueBay Grand Esmeralda?
Yes, free parking is available to guests.
What are some restaurants close to BlueBay Grand Esmeralda?
Conveniently located restaurants include El Puerto, Punta Bonita at Rosewood Mayakoba, and Saffron.
Are there opportunities to exercise at BlueBay Grand Esmeralda?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does BlueBay Grand Esmeralda have an airport shuttle?
Yes, BlueBay Grand Esmeralda offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at BlueBay Grand Esmeralda?
Yes, dry cleaning and laundry service are offered to guests.
Does BlueBay Grand Esmeralda offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to BlueBay Grand Esmeralda?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (5.9 miles).
Does BlueBay Grand Esmeralda have any great views?
Yes, guests often enjoy the ocean view available here.