Great stay and really great staff, top entertainment throughout our stay Alex and lizz were great and made us feel welcome. I’d recommend this place as we really enjoyed our stay throughout, I’d definitely come again
Stayed here for 11 nights! Had the best time ever travelled as friends beautiful beach and great location of hotel! Shout out to the animation team especially gusto, Eduardo, luzeth, kendell, Arthur, Jesus they always do an amazing job of keeping everyone entertained daily with activities bingo, archery, aqua aerobics & being able to win great prizes such as T-shirts, hats & a bottle of tequila Rooms:- lovely and spacious with refreshments in the fridge daily topped up, we had the best view of the garden & pool! Food:- breakfast & lunch was really good plenty of choice & must book restaurants Italian & Mexican were the best! Entertainment:- the shows were all good and varied each night from pop, Latin circus, fire show & also karaoke which was great fun! Activities:- please do Xplor at Xcaret! It was the best and fun day food is amazing, lots to do zip lining, hammock splash, underwater cave swimming & jungle buggies through the caves( my fave).. also 10 min walk down the beach is the blue lagoon which is beautiful the sea is soo clear and amazing for Instagram photos Would stay here again! Will miss all the team :)…
I have a great time with my wife. Our money was well spent this place is great. I will definitely bring my kids in the future. The unlimited drinks was one of my favorites. The food was also great. Thank you Alex for your service.
Super nice resort I really enjoyed my time here I would definitely stay here again I plan on bringing my kids on our next visit the food was great my husband loved the unlimited drinks activities throughout the day made everything great!! Thank you Alex for the great service.
Really good resort for the price. Room service was also good bringing me food at really late hours of the night. The pool closes at 7 pm which isn't too great but other than that I'd really consider returning to the resort. Thank you Alex for the great service
I really recommend this place. The food, service, drinks, and everything is amazing. The shows they have are really good. They have activities and so many things to do here on the resort. Thank you Alex for the excellent service. 10/10 would recommend.
We were there the second week of July. The staff was the best part of this vacation. They are making the best of a bad situation. The rooms were deplorable and water bugs share the bathrooms . The raccoons and other creatures will be part of your vacation and will greet you at your door at night. We initially chose this location for the beach given the great reviews and agent's recommendation. The beach was inaccessible because of seaweed. The pool's cleanliness was questionable. We have had previous trips to the area for less money and more fun. On my first day I heard a guest yelling at the front desk now we know why.
Been here for 1 week. It is paradise. Service staff cannot do enough for you. Be patient with them especially with the language barrier. Most do understand English. I would recommend you tip them at the start of your holiday. They will look after you especially in the restaurants. Reception staff can be rude. Take USD as most things are priced this way. Book yourself into the Al a Carte restaurants. It is really worth the experience. You can visit them all as much as you like but can only book one at a time - 24hrs before. The French restaurant is to die for and you might be lucky enough to have Fransisco wait on you . He is a gem. Please tip staff. They work incredibly hard to make your holiday as relaxing and stress free as possible. There is lots to do both at the main pool and trips. You can book with your holiday provider. If you booked with TUI, don’t bother booking trips on their app. I have not had a good experience or customer service using this platform. There is one English TUI rep who works from about 10:00-12:00. My opinion is that this is not enough for the amount of people who need advise or wanting to book a trip. The average wait is about 2 hours to see her. She is really helpful though. Anything you need, just call reception and they will sort it for you. You will have a wonderful holiday.…
Came here with my family, Benjamin was our server and he was incredible. He went the extra mile to make sure we enjoyed our meal and is a credit to the hotel. This is the best service we’ve experienced in any restaurant in the world. Love from England :)
Our server was Benjamin in the French Restaurant, and he was very attentive and welcoming. This was the best service I, or my family have ever experienced. Would highly recommend!! Thank you for the service!!