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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
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8,332 Reviews from our TripAdvisor Community

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Showing 6,106: English reviews
somewhere
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed yesterday NEW

- went back in a year ago, Dec 1-8, 2015 - Angel the manager at the Italian restaurant (promoted from the French 1) remembered me! - overall, loved it again - stayed in building 6, ground room - tremendous value, booked by by partner thru PC Travel/Air Canada for about $739cad/wk....somehow cheaper than last time with the worst CAD!

Helpful?
Thank wuweee
Montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

We were there for a week. 1st stay at this hotel but many trips before to Riviera Maya. Last trip in 2012. The beach is not what it used to be, very eroded and a lot of seaweeds. This was everywhere not just at the Bluebay. However, we had a great time. The rooms are clean. Sheets and towels are... More 

Helpful?
1 Thank ccote1
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear friends from Montreal, Thank you for taking the time to write your great review on this website. We feel happy to read your comments and know that you spent a nice vacation in our resort. We will definitively work on your feedbacks. We look forward to serving you all in another occasion and thank you again for your perfect... More 

Halifax, Canada
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 days ago NEW

I went with my daughter in Nov 2016 Airport was a terrible experience as I was hastled by a man who would not take no for an answer! Don't buy a drink at the airport ! they were charging over 10usd each ..and with the CAD exchange it was not worth it..~~ buy a beer on the bus~~ our bus... More 

Helpful?
2 Thank Kalena T
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Kalena, How very kind of you to share your superb review with us. We aim to ensure our guests stay is as comfortable as possible and we are so glad to read that you enjoyed everything that BlueBay Hotels has to offer. Thank you again for your great comments and for selecting our resort among all the options in... More 

St. Catharines, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 days ago NEW

This was our 2nd trip to Blue Bay (Nov 5 to Nov 19 2016) and it was just as much fun as the first !! Everything top notch and nothing you could complain about. Food was great - only did buffet 2 nights rest at the ala carte restaurants and in town - never had any problems making reservations. The... More 

Helpful?
1 Thank lynn c
Regina Beach, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Excellent time, the staff where very friendly and more then willing to go that extra mile for you, A special thank you to Augustin and Miriam the best severs in the whole resort. most definitely will be looking to going back in the future.

Helpful?
1 Thank Robert S
Tacoma
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW

The service was very good, We really enjoyed the stay, and the staff went out of their way to make sure that we were taken care of. The food in all of the restraints was excellent, as well as the drinks. We look forward to our next trip to Blue Bay Grand Esmerelda, in the very near future.

Helpful?
Thank Carl B
Wales, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 days ago NEW

Holiday here for my honeymoon, amazing hotel, stunning grounds, plenty to do, and good location to get on bus and visit the local town either way. Good choice of food and good quality. Hotel rooms very comfortable. Pool area amazing, plenty of sun beds and large pools, plus on the beach. Would love to come back.

Helpful?
Thank Clarry46
Ottawa, Canada
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 days ago NEW

We booked our trip to Blue Bay Grand Esmeralda with Expedia and Air Canada vacations. Generally we were very happy with Expedia and so/ so with Air Canada (more to follow). Just a tip-no need to buy an expensive cervesa at the airport for the ride to the resort “Best Day” sells them for about half the price on the... More 

Helpful?
4 Thank wcottawa
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank very much for this so complete review. We will share your comments with all our staff. See you soon again, Sincerely, Frédéric Ceglarski Director Residente More 

Kelowna, Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 days ago NEW

The Resort , upon returning showed much development & expansions. The greetings we received at check in showed they were delighted that we arrived to celebrate a special occasion- A birthday ! We were offered a building closer to ocean that came with a concierge. Not any concierge, but the best named Oscar Duran. He took his job serious &... More 

Helpful?
3 Thank Hemmingway_12
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, On behalf of all the staff of BlueBay Grand Esmeralda I would like to thank you for this well related review. Your experience is so elegantly embodied. We really appreciate the way you describe our property and service. We hope to have the opportunity to host you again soon. Sincerely, Frédéric Ceglarski Director Residente More 

Vernon, British Columbia, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW

we had a great time at this hotel. very nice staff, good food. our building had a train stop, entrance to the pool, beach and a buffet right outside the door. the train was cool for going around the resort. Artimeo, our concierge, was very good and did a good job of keeping us informed of upcoming events.

Helpful?
2 Thank Margaret J
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Margaret, Thank you very much for taking the time to share your 2nd experience at BlueBay Grand Esmeralda. We are truly happy to read that you enjoyed your stay one more time. We are already looking for hearing about you. Sincerely, Frédéric Ceglarski Director Residente More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $166 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, BookIt.com, Booking.com, Cancelon and Jetsetter so you can book your BlueBay Grand Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#47 Luxury Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#61 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from BlueBay Grand Esmeralda staff and other travelers.
826 questions
Ask a question
Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois
Winsford, England, United Kingdom
2 months ago

See all questions (826)

Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“buildings 6, 7 & 8, albeit the farthest from the ocean, with a smaller pool, restaurant and is quieter.”
 of 5 bubbles wuweee, yesterday | Read review
“Choose either pool or lobby depending on your preference for closeness”
 of 5 bubbles KalenaT, 2 days ago | Read review
“close to ocean/large pool is furthest away from lobby, restaurants, nightly entertainment. Rooms by smaller pool closer to these things.”
 of 5 bubbles lynnc137, 3 days ago | Read review
“Stay away from the first floor, as you will hear every drunk person that comes in late at night.”
 of 5 bubbles 63carlb, 4 days ago | Read review
“Higher up is nice to avoid the coatis.”
 of 5 bubbles wcottawa, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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