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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
BlueBay Grand Esmeralda
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7,818 Reviews from our TripAdvisor Community

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Showing 5,826: English reviews
London, United Kingdom
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

Not sure where all the moans and groans came from - this certainly wasn't our experience. We found the hotel room to be clean and tidy - room cleaned everyday - fridge restocked everyday. The food was great - lots of choice - our favourite restaurant was the French (you have to be quick to book this - 07.00hrs the... More 

Helpful?
2 Thank Tommygun750
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

I have been here for 5 days now. I have asked the concierge 3 times now about evening entertainment. I have been told there was to be a binder in my room but could not find one. Then I was told there was a folder, like a portfolio in my room. Finally found it. The evening entertainment here is hard... More 

Helpful?
2 Thank Peter B
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Peter, Thank you very much for your feedback and for choosing BlueBay Grand Esmeralda. I am sorry to read that your stay with us was not as the level of your expectation and we will work on this lack of communication. All activities will be showed on daily bases close to each elevator and Concierge will reinforce their information.... More 

Travelers are raving about these Playa del Carmen hotels

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I went there last summer with my boyfriend and we loved it. The food was amazing the beach was slightly dirty, even though they made efforts to clean it, the drinks and service was great. They had a beach party every night and after that everyone headed over to the black and white bar (open 24hr). One thing i can... More 

Helpful?
1 Thank Magda S
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Magda, Thank you for choosing BlueBay Grand Esmeralda and for your great review. We thank you also for appreciating our efforts to please our guests and we are so glad to know that you and your boyfriend spent a nice getaway with us. We will make sure to share your comments with our Front desk Manager and we look... More 

Mississauga, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Wasn't a very good experience the staff was not very good the beach sucked the food however was very very good !! Two people in our group cut their feet in the pools the tiles were like razor blades !!!! The shows were very bad !!!! We ordered room service one night it never came !!! Our room was very... More 

Helpful?
7 Thank Patrick B
Fontana, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Great food, nice rooms, nice white sandy beaches but the amazing service is why we come back every year! Ruperta and Candido always take amazing care of us and treat us like family, and are highly recommended !

Helpful?
Thank angarcia945337
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at BlueBay Grand Esmerelda in August of 2013. For the amount of money spent, we truly enjoyed ourselves! We are both not beach go-ers, but the pool area was large and vast. Since there are multiple pools, there was never any fight to grab chairs around the area. The grounds were fairly large, with a... More 

Helpful?
Thank Anil Justine B
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is our 3rd summer vacation in 4 years at the Blue Bay Grand Esmeralda. We keep coming back because of the great service Ruperta and Candido give us. Great accommodations, food and service. What else can you ask for? They are located at the restaurant closest to the beach. Ask for them by name and you will be seated... More 

Helpful?
1 Thank Natalie G
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Natalie, Thank you so much for sharing that beautiful picture with the Tripadvisor community, Ones again Ruperta and Candido made their name sound on this website. It will be a pleasure to host you again for a 4th time, Yours Sincerely, Frederic Ceglarski Director residente More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I was there for a total of 7 days. I got there on 7/13/16 and left on 7/20/16. I was not very happy with my stay for the following reasons. 1. The ice machine on our floor was not working for 7 days. Not just on our floor but the floor upstairs also. I went to the next building and... More 

Helpful?
4 Thank gomez8793
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you for selecting BlueBay Grand Esmeralda and for posting your feedback on Tripadvisor. We are sorry to read that did not enjoy your entire stay. We already send your comments to the Managers in charges of those problems to be sure to fix it as soon as possible. Thanks for your kudos about Angie, Gilbert and Santiago.... More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

I travelled all by myself. I had a room in garden view accommodations - the room was really spacious and great. The room was cleaned and replenished by housekeeping everyday. The food were great. Although I got the all-inclusive package, I just have to make a reservation at least one day prior for dinners in some of the specialty restaurants.... More 

Helpful?
Thank masterputin
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear friend, On behalf of the staff of BlueBay Grand Esmeralda we would like to thank you for your nice comments. It’s always great to read that you enjoyed your stay, our staff do all the possible to ensure that you had a great time, It will be a pleasure to host you again in the near future Yours Sincerely,... More 

Wigan, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The entertainment is 2 star,the beach is 1 star,the furnature is 1 star the only 4/5 star parts are the grounds,food and staff.The room staf start to make a hell of a noise pushing their trolleys up and down the corridors very early and it continues until 5pm at least so don't expect a lie in !!!!!!!!

Helpful?
Thank Steve W
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Business Center with Internet Access
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $165 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#59 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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