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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
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8,530 Reviews from our TripAdvisor Community

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Showing 6,234: English reviews
Durham, United Kingdom
Reviewed yesterday NEWvia mobile

Hi me & my husband will be coming for a holiday 21st July. It is our wedding anniversary and my 40th birthday. I have heard lots of amazing things about the resort, hotel and staff. So looking forward to our summer brake.

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Helpful?
Thank yvonne m
Brighton, Canada
Reviewed yesterday NEW

We stayed for 6days with WestJet Vacations from Jan 9th to Jan 14th with my sister, mother and grandmother. We booked two rooms but could not get adjoining rooms but were only a few doors apart. We were in Building 8 on the ground floor. It was very close the snack bar and quiet pool which suited us well but...

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Thank Kristen B
Dewitt, Illinois
Reviewed yesterday NEW

My husband and I went to Blue Bay in December. We loved this resort!! It is a huge resort and I will admit it took us a day or so to get the lay of the land. We spent the majority of our time at the large pool by the ocean and the beach bar. The pool is really big...

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1Thank sadamcgee
Edmonton, Canada
Reviewed yesterday NEW

The room was an average room but it was very clean and had everything in it that you would need. Every morning there was something special made out of towels on the bed. The grounds were very well kept and beautiful. We had wonderful servers, especially Juan Romulo Hernandez Altunar and Antonio Chulim in the main buffet. They were always...

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Thank juliana208
Reviewed yesterday NEW

Positives first - Staff were excellent, very friendly and helpful. Resort is clean and grounds are beautiful. We stayed in Building 6 and was a great location. Very quiet, beside the small pool and restaurant/ bar. Black and White bar and main buffet were also a 3 minute walk so very convenient location. A la Carte restaurants are unlimited so...

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Thank oktedi
Reviewed yesterday NEWvia mobile

What an amazing experience it was at this resort. They had great service and food was amazing ! The resort was very clean as well. The people here are very friendly and very hardworking. Make sure to tip the workers here good ! They deserve it. My only concern with this resort would be with the wifi. So say you...

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Thank Amanda G
Saltillo, Mexico
Reviewed yesterday NEW

Stayed again at Blue Bay Grand Esmeralda for dream vacations again. we had booked standard room and were upgraded to suite with its own little pool. My kids would come back every year and feel like home. Great value for the money, our home in the beach.

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Thank VaqueroSaltillo
Reviewed yesterday NEWvia mobile

I was thinking to write the review since first day we arrived. We had an amazing time in this resort and we definitely will be back. 1.Rooms are clean, housekeeping did an exellent job, we always had towels, our bed was nicely made. Mini fridge was refilled on the daily basis with no request from us. 2. Food was good...

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Helpful?
Thank Yulia Z
Washington DC, District of Columbia
Reviewed 2 days ago NEWvia mobile

The resort has a grand entrance but the rooms themselves could use some upgrades. The buffet breakfasts and lunches leave much to be desired but the sit down dinners are very good. All of the employees are very attentive and friendly. A downside is the circleone timeshare pitch that they practically force you into sitting through.

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Helpful?
2Thank Kdub0615
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you for sharing your experience and your feedback. We hope to have the opportunity to host you again in the future. Yours sincerely, Frederic Ceglarski Director Residente

Montreal, Canada
Reviewed 2 days ago NEWvia mobile

What a great way for us to start our new life as a couple. Amazing hotel, very clean, great service. The people who work at Blue Bay were so serviable. Everyone greets you and smiles at you. Our room was always cleaned very well, the grounds were beautiful and well maintained. Happy to be back to reality, but will definitely...

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Helpful?
2Thank alfrahmah
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, What a pleasure to read that you enjoyed your Honey Moon at BlueBay Grand Esmeralda. We will share your comments with all our staff. we already are waiting for you to come back, Sincerely, Frederic Ceglarski Director Residente

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $159 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#48 Luxury Hotel in Playa del Carmen
#48 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from BlueBay Grand Esmeralda staff and other travelers.
902 questions
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Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois

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Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“try to be near the pool and beach.”
 of 5 bubbles VaqueroSaltillo, yesterday | Read review
“If you like the beach, ask for buildings one through five.”
 of 5 bubbles ChefFromwinnipeg, 2 days ago | Read review
“Upgrade to a room with a pool”
 of 5 bubbles Bella062706, 3 days ago | Read review
“Buildings 6,7 and 8 are about a 10 minute walk from beach.”
 of 5 bubbles AnthonyHamilton, 3 days ago | Read review
“We ask for the VIP experience its well worth the money. We are now Circleone members and enjoy the perks that comes with this membership.”
  • learning to snorkel in our private pool
  • just beautiful
  • Rob enjoying the pool.
  • Our furry little friend..
 of 5 bubbles penmate2017, 4 days ago | Read review
5 of 5
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