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Carretera Federal Chetumal - Puerto Juarez - KM 300, Playa del Carmen 77710 Mexico
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69 people are viewing this hotel
Hotel direct offer!Up to 38% off
Expedia.com
$189
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Free cancellation until 08/18/22
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Booking.com
$189
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Free cancellation until 08/19/22
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ZenHotels.com
$129
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from BlueBay Grand Esmeralda
Updated 10/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#98 of 333 hotels in Playa del Carmen
Location
3.7
Cleanliness
4.2
Service
4.0
Value
3.9
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Paid internet
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Cable / satellite TV
Room service
Safe
VIP room facilities
Flatscreen TV
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Up to 38% off
13978Reviews2469Q+A100Room tips
Traveler rating
  • 4,982
  • 4,597
  • 2,179
  • 1,089
  • 1,132
Traveler safety
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Popular mentions
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Most Recent
Aaron A wrote a review Aug 9
1 contribution
Great stay and really great staff, top entertainment throughout our stay Alex and lizz were great and made us feel welcome. I’d recommend this place as we really enjoyed our stay throughout, I’d definitely come again
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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carolinagiles wrote a review May 2022
Nottingham, United Kingdom3 contributions30 helpful votes
Hotel's Favorite
Stayed here for 11 nights! Had the best time ever travelled as friends beautiful beach and great location of hotel! Shout out to the animation team especially gusto, Eduardo, luzeth, kendell, Arthur, Jesus they always do an amazing job of keeping everyone entertained daily with activities bingo, archery, aqua aerobics & being able to win great prizes such as T-shirts, hats & a bottle of tequila Rooms:- lovely and spacious with refreshments in the fridge daily topped up, we had the best view of the garden & pool! Food:- breakfast & lunch was really good plenty of choice & must book restaurants Italian & Mexican were the best! Entertainment:- the shows were all good and varied each night from pop, Latin circus, fire show & also karaoke which was great fun! Activities:- please do Xplor at Xcaret! It was the best and fun day food is amazing, lots to do zip lining, hammock splash, underwater cave swimming & jungle buggies through the caves( my fave).. also 10 min walk down the beach is the blue lagoon which is beautiful the sea is soo clear and amazing for Instagram photos Would stay here again! Will miss all the team :)
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
10 Helpful votes
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Response from DIRECTOR GENERAL, Director General at BlueBay Grand Esmeralda
Responded May 5, 2022
Dear Friends, Thank you very much for your visit and Kind comments, We are glade to read that you enjoyed your saty, We hope to host you again soon, Sincerely, BlueBay Family
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Agustin S wrote a review Aug 9
1 contribution
I have a great time with my wife. Our money was well spent this place is great. I will definitely bring my kids in the future. The unlimited drinks was one of my favorites. The food was also great. Thank you Alex for your service.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DIRECTOR GENERAL, Director General at BlueBay Grand Esmeralda
Responded yesterday
Dear Friends: Thank you for such fantastic review. We would like to express our gratitude for taking the time to write about your stay at BlueBay Grand Esmeralda. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. It is really nice to know that you had a wonderful time and the hospitality was perfect making you feel blown away. We will be looking forward to warmly welcoming you again to BlueBay Grand Esmeralda in the near future. Yours sincerely,
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Dori Cruz wrote a review Aug 9
1 contribution
Super nice resort I really enjoyed my time here I would definitely stay here again I plan on bringing my kids on our next visit the food was great my husband loved the unlimited drinks activities throughout the day made everything great!! Thank you Alex for the great service.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DIRECTOR GENERAL, Director General at BlueBay Grand Esmeralda
Responded yesterday
Dear Friends: Thank you for such fantastic review. We would like to express our gratitude for taking the time to write about your stay at BlueBay Grand Esmeralda. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. It is really nice to know that you had a wonderful time and the hospitality was perfect making you feel blown away. We will be looking forward to warmly welcoming you again to BlueBay Grand Esmeralda in the near future. Yours sincerely,
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Garcia wrote a review Aug 9
2 contributions1 helpful vote
Really good resort for the price. Room service was also good bringing me food at really late hours of the night. The pool closes at 7 pm which isn't too great but other than that I'd really consider returning to the resort. Thank you Alex for the great service
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DIRECTOR GENERAL, Director General at BlueBay Grand Esmeralda
Responded yesterday
Dear Friends: Thank you for such fantastic review. We would like to express our gratitude for taking the time to write about your stay at BlueBay Grand Esmeralda. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. It is really nice to know that you had a wonderful time and the hospitality was perfect making you feel blown away. We will be looking forward to warmly welcoming you again to BlueBay Grand Esmeralda in the near future. Yours sincerely,
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Meagen E wrote a review Aug 9
1 contribution
I really recommend this place. The food, service, drinks, and everything is amazing. The shows they have are really good. They have activities and so many things to do here on the resort. Thank you Alex for the excellent service. 10/10 would recommend.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from DIRECTOR GENERAL, Director General at BlueBay Grand Esmeralda
Responded yesterday
Dear Friends: Thank you for such fantastic review. We would like to express our gratitude for taking the time to write about your stay at BlueBay Grand Esmeralda. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. It is really nice to know that you had a wonderful time and the hospitality was perfect making you feel blown away. We will be looking forward to warmly welcoming you again to BlueBay Grand Esmeralda in the near future. Yours sincerely,
Read more
365Grateful wrote a review Aug 9
1 contribution
We were there the second week of July. The staff was the best part of this vacation. They are making the best of a bad situation. The rooms were deplorable and water bugs share the bathrooms . The raccoons and other creatures will be part of your vacation and will greet you at your door at night. We initially chose this location for the beach given the great reviews and agent's recommendation. The beach was inaccessible because of seaweed. The pool's cleanliness was questionable. We have had previous trips to the area for less money and more fun. On my first day I heard a guest yelling at the front desk now we know why.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DIRECTOR GENERAL, Director General at BlueBay Grand Esmeralda
Responded 2 days ago
Dear Friends: We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at BlueBay Grand Esmeralda. We apologize for not reaching your expectations during your stay., your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities. Thank you again and we hope to welcome you again at BlueBay Grand Esmeralda Hotel in a future. Sincerely,
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Danielle T wrote a review Aug 6
2 contributions2 helpful votes
+1
Been here for 1 week. It is paradise. Service staff cannot do enough for you. Be patient with them especially with the language barrier. Most do understand English. I would recommend you tip them at the start of your holiday. They will look after you especially in the restaurants. Reception staff can be rude. Take USD as most things are priced this way. Book yourself into the Al a Carte restaurants. It is really worth the experience. You can visit them all as much as you like but can only book one at a time - 24hrs before. The French restaurant is to die for and you might be lucky enough to have Fransisco wait on you . He is a gem. Please tip staff. They work incredibly hard to make your holiday as relaxing and stress free as possible. There is lots to do both at the main pool and trips. You can book with your holiday provider. If you booked with TUI, don’t bother booking trips on their app. I have not had a good experience or customer service using this platform. There is one English TUI rep who works from about 10:00-12:00. My opinion is that this is not enough for the amount of people who need advise or wanting to book a trip. The average wait is about 2 hours to see her. She is really helpful though. Anything you need, just call reception and they will sort it for you. You will have a wonderful holiday.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from DIRECTOR GENERAL, Director General at BlueBay Grand Esmeralda
Responded 4 days ago
Dear Fruends: Thank you for such fantastic review. We would like to express our gratitude for taking the time to write about your stay at BlueBay Grand Esmeralda. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. It is really nice to know that you had a wonderful time and the hospitality was perfect making you feel blown away. We will be looking forward to warmly welcoming you again to BlueBay Grand Esmeralda in the near future. Yours sincerely,
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Emily W wrote a review Aug 6
1 contribution
Came here with my family, Benjamin was our server and he was incredible. He went the extra mile to make sure we enjoyed our meal and is a credit to the hotel. This is the best service we’ve experienced in any restaurant in the world. Love from England :)
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from DIRECTOR GENERAL, Director General at BlueBay Grand Esmeralda
Responded 4 days ago
Dear Friends: Thank you for such fantastic review. We would like to express our gratitude for taking the time to write about your stay at BlueBay Grand Esmeralda. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. It is really nice to know that you had a wonderful time and the hospitality was perfect making you feel blown away. We will be looking forward to warmly welcoming you again to BlueBay Grand Esmeralda in the near future. Yours sincerely,
Read more
Jemma W wrote a review Aug 6
2 contributions
Our server was Benjamin in the French Restaurant, and he was very attentive and welcoming. This was the best service I, or my family have ever experienced. Would highly recommend!! Thank you for the service!!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from DIRECTOR GENERAL, Director General at BlueBay Grand Esmeralda
Responded 4 days ago
Dear Friends: Thank you for such fantastic review. We would like to express our gratitude for taking the time to write about your stay at BlueBay Grand Esmeralda. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. It is really nice to know that you had a wonderful time and the hospitality was perfect making you feel blown away. We will be looking forward to warmly welcoming you again to BlueBay Grand Esmeralda in the near future. Yours sincerely,
Read more
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PRICE RANGE
$150 - $214 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
blue bay esmeralda, bluebay grand esmeralda hotel, blue bay grand esmeralda riviera maya, blue bay grand esmeralda mayan riviera, grand esmeralda, blue bay grand esmerelda, blue bay grand esmeralda resort, blue bay grand esmeralda beach resort spa, blue bay esmerelda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
979
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Frequently Asked Questions about BlueBay Grand Esmeralda
Which popular attractions are close to BlueBay Grand Esmeralda?
Nearby attractions include Playa Punta Esmeralda (4.4 miles), Punta Venado Bike Park (4.5 miles), and Kravans Transportacion y Logistica (4.5 miles).
What are some of the property amenities at BlueBay Grand Esmeralda?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at BlueBay Grand Esmeralda?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at BlueBay Grand Esmeralda?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at BlueBay Grand Esmeralda?
Yes, free parking is available to guests.
What are some restaurants close to BlueBay Grand Esmeralda?
Conveniently located restaurants include Taquería Los Compas, MVNGATA Beach Club & Rooftop, and Coco's Cabanas.
Are there opportunities to exercise at BlueBay Grand Esmeralda?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does BlueBay Grand Esmeralda have an airport shuttle?
Yes, BlueBay Grand Esmeralda offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does BlueBay Grand Esmeralda have airport transportation?
Yes, BlueBay Grand Esmeralda offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at BlueBay Grand Esmeralda?
Yes, dry cleaning and laundry service are offered to guests.
Does BlueBay Grand Esmeralda offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.