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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
BlueBay Grand Esmeralda
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8,089 Reviews from our TripAdvisor Community

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Showing 5,964: English reviews
Mississauga, Canada
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Travelled to the Blue Bay August 20th to 27th, 2016. This was my second time at this resort. We travelled here several years ago and all I can say is what an improvement over last time. Not to say that it was all that bad previously, it was not, but this time they went above and beyond expectations. We were... More 

Helpful?
Thank Jean Krasowski
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Jean, Thank you for choosing BlueBay Grand Esmeralda and for your great review. We thank you also for appreciating our efforts to please our guests and we are so glad to know that you and your friends spent a great time in our resort. We will make sure to share your comments with our staff and we look forward... More 

Colorado
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have visited five times and always enjoy it. Very good food, very friendly staff and comfortable rooms. We always enjoy visiting with our wonderful servers, Ruperta and Candido, who serve in Jaal Ha, and always welcome us as friends. They, along with Augustin and Miriam, made sure we could be seated by an open door to enjoy a comfortable... More 

Helpful?
Thank jessop2016
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Super Repetitive Friends, We certainly appreciate your kind comments and your past stay in our resort. It was so nice to read that you and your family spent an amazing vacation in our resort, Thank you also for your Kudos to Ruperta and Candido, Augustin and Miriam and also Erendira. We hope to serve you both again soon and... More 

Travelers are raving about these Playa del Carmen hotels

Brampton, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was at the Blue Bay for my first time recently. I was disappointed with the old looking suite, run down pools and poor cart/shuttle services within the hotel. I would consider going back because of the wait stuff at the main dinning room. Our waiters Santiago and Gilberth made my week so pleasant. They were extremely friendly and went... More 

Helpful?
4 Thank Diana B
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Diana, On behalf of all the staff of BlueBay Grand Esmeralda I would like to thank you for your review and for your stay with us. We sincerely regret that your experience with us was not as you expected to be in some aspects and thank you also for your positives. We are always improving on the aspects that... More 

Bradenton, Florida
2 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

They gave great reviews of the hotel and restaurant. One drawback was they thought hotel staff checked in with them about their stay too often. They thought it was a beautiful resort otherwise and said they would return at some point in their futures.

Helpful?
Thank Gerrie S
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I just returned from a 5 day stay, read some disappointing reviews, so here is our opinion. The grounds are beautiful, there is an awful lot of work done on the upkeep, including men with machetes hacking back the jungle, guys power washing the walkways, raking the beach and collecting empty cups and even removing cigarette butts... More 

Helpful?
16 Thank Dwayne R
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed Sept 2016 as part of the Transat Air "Solo" Collection. I was mugged by hotel staff and robbed of money and my cell phone. The matter will most likely go before Superior Court of Justice Ontario as Transat Air failed to provide a safe environment pursuant to the International Charter Tariff. If you must travel to Mexico I suggest... More 

Helpful?
15 Thank A F
Wirral, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We have just returned from 2 weeks here.... It is a nice hotel but could do with some TLC to improve its appearance, nice main pool. We personally will not return here as we found the service to be better towards other nationalities over English people, Some of the staff where friendly however others weren't. Main buffet we found was... More 

Helpful?
Thank Hannah H
Cincinnati, Ohio
1 review
3 of 5 stars Reviewed 1 week ago

You can certainly stay at the 5 star resorts, but for the money this place is very clean and the food is good. The resort is spread out quite a bit, so if you aren't up for a walk to get anywhere, choose another resort. They have shuttles, but not enough to accommodate everyone. I found the front desk was... More 

Helpful?
Thank suzcincy
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was absolutely incredible. Our room was always stocked with beer, and greaf AC, pools are huge, food is amazing and authentic, alcohol is great, but the only reason why Im writing this review is because of the outstanding customer service my parents and I recieved from our waitors. During breakfast and lunch, the main buffet room beside the... More 

Helpful?
2 Thank Danielle B
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $163 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#47 Luxury Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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