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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
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8,758 Reviews from our TripAdvisor Community

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London On
Reviewed yesterday NEW

travelled with a group of 6 mid February. Very nice resort very big but it is kind of split in 2. There are buildings on one side with its own pool and bar and there is another side with the same, we just pretty much stayed to the one side of the resort. We stayed in building 5 which was...

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Thank lee66
Sweden
Reviewed yesterday NEW

We stayed at this resort for a week in january, during our round trip in Mexico. That is the one and only reason why we ended up at this place. We did not choose this place for staying by ourselves, and now we'd like to share our experience. Resort lies some 8-10 kilometers north from Playa del Carmen, along the...

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3Thank Superkatt
Edinburgh, United Kingdom
Reviewed yesterday NEW

Lovely all inclusive resort very well looked after with nice grounds it's fairly big and there are buses that take you round but it's a nice walk The Mexican restaurant was our favourite the soup was amazing and the service was excellent the main buffet restaurant was also very good The hydro spa is definitely worth a visit you have...

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Thank wendyarmit100
Barrie, Canada
Reviewed 2 days ago NEW

We travelled to this resort in February 2017. Loved the resort!!! I loved the fact that there was a walk way to all buildings on the resort with privacy engulfing each hotel unit! Very clean, amazing amenities and service! Staff was amazing especially Gilbertho and Santiago who greeted us each morning for breakfast and provided amazing service! They made our...

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1Thank nataliedoherty2112
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Natalie, Thank you so much for your nice comments, We will congratulate our staff from you. Hope to see you soon again, Best Regards, Frederic Ceglarski Director Residente

Westwood, New Jersey, United States
Reviewed 2 days ago NEW

Beautiful resort. The room was perfect. Food was decent as well as the drinks. The service was outstanding. The only down side was the beach isn't the best as there is a great deal of seaweed but walked down to the lagoon which is beautiful. The constant request to participate in the timeshare presentation is annoying.

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1Thank Maria M
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Maria, thank you so much for your nice comments, We are glad to read that you enjoyed your stay at BlueBay Grand Esmeralda. See you soon again, Frederic Ceglarski Director Residente

Reviewed 3 days ago NEWvia mobile

Just returned from a week at the Blue Bay. Nice and relaxing, great food ! The service was good depending on who it was. When we arrived we went to the front desk , only to be totally ignored, no welcome and no eye contact. I wish I had made I had taken his name, but we were tired and...

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Helpful?
6Thank Tinapiet
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you very much for your nice review and for selecting BlueBay Grand Esmeralda for your relaxing week. We do appreciate your comments and are proud to read that you had a great time. Hope to see you soon at BlueBay Hotels, Frederic Ceglarski Director Residente

Ottawa, Canada
Reviewed 4 days ago NEW

Just got back from a week at BlueBay Grand Esmeralda. I went with a friend for a relaxing girls trip. Food was incredible at both buffets and the a la carte restaurants. Seafood was our favourite and went twice. Valentine's Day was a special and they added a lobster tail. The best ambiance was the French and Italian. The resort...

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7Thank Katie1325
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Katie, Thank you very much for sharing your nice comments. We are happy to read that you enjoyed your trip and you and your party did not mind about small issues. It will be a pleasure to host you and your party again in the near future. Sincerely, Frederic Ceglarski Director Residente

Reviewed 4 days ago NEWvia mobile

Helpful concierge: Carlos & Daniela Great servers & captain Jeramus, Ernesto, Jacobo, Lizbeth Santiago & Gilberto. For an all inclusive, we were pleasantly surprised by the good food. Overall it's a clean place. Fun dinner show, plus entertainment each night. Pool & beach activities were fun to join & watch. Liked that they'd teach salsa / Zumba by the pool...

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4Thank Janet P
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Janet, We would like to thank you for taking the time to share your great comments on Tripadvisor. Be sure that we will share your kudos to all the staff but especially the nominated ones. See you soon, Frederic Ceglarski Director Residente

Huntsville, Canada
Reviewed 4 days ago NEW

Large attractive property. This resort is situated on a very large natural property. Lot of woods and wildlife. Also a lot of walking. Shuttle is available if you want to wait. Our building was about 500 yards to the front lobby and shopping / restaurant locations. Beautiful walk through well landscaped walking trails. The buildings with the hotel rooms are...

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5Thank Tom H
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Tom, Thank you for such a good review. We really appreciate your nice comments. We hope to have the opportunity to host you again soon, Sincerely, Frederic Ceglarski Director Residente

regina
Reviewed 4 days ago NEW

Rooms are clean, bed is comfortable and food is good, everyone is very friendly. Ruperto in the buffet by the beach is wonderful. She waited on us almost every day, always with a smile and always remembered what we liked. Juan at the VIP bar is awesome, we called him Juan Cruise for the little bar shows he would do...

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Thank hfourRegina
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Regina, On behalf of all the staff of BlueBay Grand Esmeralda we would like to thank you for your nice review. We will share your congratulations with Rupperta and Juan. See you soon. Frederic Ceglarski Director Residente

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $154 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#51 Luxury Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from BlueBay Grand Esmeralda staff and other travelers.
999 questions
Ask a question
Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois

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Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“building 5 ground floor if you like wildlife”
 of 5 bubbles lee66, yesterday | Read review
“Most expensive rooms are best.”
 of 5 bubbles Superkatt, yesterday | Read review
“We stayed in Building 3. Right near the pool and beach. A walk to the lobby but not terrible. Recommend second floor or higher.”
 of 5 bubbles mariamT4051LA, 2 days ago | Read review
“Room #1 close to buffet, beach and pool. Easy to return to and from if you need to.”
 of 5 bubbles Katie1325, 4 days ago | Read review
“Buildings close to the beach are more convenient.”
 of 5 bubbles TomH342, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question