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Platinum Yucatan Princess All Suites & Spa Resort

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Prolongacion 5a Avenida Mz 20 Lote 006, Playa del Carmen 77710 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Platinum Yucatan Princess All Suites & Spa Resort
Updated 06/16/20

About

#100 of 265 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
A new Princess concept is born. The Yucatan Platinum Princess All Suites & Spa is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with a vibrant contemporary design. A perfect getaway. A luxurious haven for your special pure vacations
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Bridal suite
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish

Location

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Contact
Prolongacion 5a Avenida Mz 20 Lote 006, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport27 miSee all flights
Aerodromo de Playa Del Carmen5 miSee all flights
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7,177Reviews2,165Q+A100Room tips
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Popular mentions
Xinjia23 wrote a review Jun 2020
Montreal, Canada22 contributions8 helpful votes
We vacationed there in March 2020 prior to the pandemic. The hotel is adult only and you have access to the huge sister hotel which is great because it gives you so much to do and explore. It was our first time at an adult only and we definitely will not go to kid/family friendly hotels anymore. So much more peaceful and fun. The crowd is mostly couples or smaller groups of friends. BEACH: We were worried about people saying that the beach had a lot of seaweed but hotel staff would work hard to clean up in the morning. The water had rocks in it (not the hotel’s fault) but the sister hotel water was very nice. We loved to have our quieter area in this hotel’s beach to tan (away from yelling kids and teenagers) and then go swim in sister hotel’s water (10 min pleasant beach walk there). ACTIVITIES: The activities were fun, animation staff is great. It was more adult-oriented jokes which was fun as opposed to lame kid-appropriate activities like some other hotels. The disco of the sister hotel was more lively as they have more people in that resort - but it does get trashy. ROOM : we got a standard room and it was good and very clean. Double shower is awesome and room service perfect. Big balcony. No complaints at all - very spacious and bright. FOOD: very good. The buffet has a chef’s special I believe on thursdays with notably lobster and sushi. Lots of variety. À la carte also great. We went to sister hotel’s buffet and although it did have more variety (bigger hotel), the ambiance was chaotic and unpleasant. DRINKS: they offer premium brands at no extra cost (Don Julio, Amaretto, Chivas, etc). They can also make almost any cocktail you want. We were actually surprised they offer so many good brands. Very good bartenders - loved all the drinks! Bars everywhere. STAFF: generally, everyone was sooooo nice and excellent! They work hard and are just nice people. Only annoyance we had was a lady at reception who was a bit rude and didn’t feel like being helpful when we were asking change for tip. Other than that, it was good. We would come back - definitely on of the better hotels we’ve been at South.
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Date of stay: March 2020Trip type: Traveled as a couple
3 Helpful votes
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Response from Princess_RivieraMaya, Community Manager at Platinum Yucatan Princess All Suites & Spa Resort
Responded Jun 8, 2020
Dear Xinjia23, Thank you for your comments of your recent stay at the resort. We are absolutely delighted to read that you enjoyed your stay at Platinum Yucatan Princess, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We sincerely hope you do decide us to visit us once again in the near future. We promise we would do our best to exceed all of your expectations. Kind regards.
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Leilani A wrote a review Apr 2020
Niagara Falls, Canada4 contributions5 helpful votes
my husband and I went there for a weeklong vacation and it was amazing. the hotel was great, not too busy and got everything we need. for the whole week we stayed there we never waited a single night to get in to any of the restaurants. Food was fantastic and staff were friendly and helpful. Service was incredible. Hector, our room service guy, and Ali were fantastic. Rosemberg from the morning buffet and Marco, one of the bartenders, were exceptional. Every morning, Rosemberg always remember to say hi as soon as he sees us and pour us coffee and place 2 bottles of water on our table even before we ask for it. Marco and Daisy from one of the resort's pool bars made sure our drinks were never empty and were always friendly. This resort's food, service and amenities were excellent. We definitely would go back.
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Date of stay: November 2019
Rooms
Cleanliness
Service
4 Helpful votes
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Response from Princess_RivieraMaya, Community Manager at Platinum Yucatan Princess All Suites & Spa Resort
Responded Jun 3, 2020
Dear 564leilania, Thank you for taking the time to share your experiences with the Trip Advisor community. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. We are looking forward to welcome you back. Best regards.
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xAshleyxDaniellex wrote a review Apr 2020
Windsor, Canada11 contributions3 helpful votes
+1
Thoroughly Enjoyed my week at the Yucatan Platinum Princess ! From start to finish the week was full of amazing entertainment and delicious food! always greeted by all the friendly concierge, dinning and entertainment staff! They had a great daily planner by the pool and by the beach for activities! Would definitely return.
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Date of stay: March 2020
3 Helpful votes
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Response from Princess_RivieraMaya, Community Manager at Platinum Yucatan Princess All Suites & Spa Resort
Responded Jun 29, 2020
Dear xAshleyxDaniellex, Thank you for your feedback about your stay at the resort. We are very glad to hear that you had such a positive impact on your stay. One major feature when staying at Platinum Yucatan Princess is our resort host service. We like to pamper our guests and provide a superior vacation experience. We are looking forward to welcome you back. Best regards.
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Shereen wrote a review Mar 2020
Ottawa, Canada8 contributions9 helpful votes
With the time I have on my hands now, I can finally get around to my to-do list! One of these tasks was to write my review from our vacation last year. My husband and I spent a week at the Yucatan Princess Resort and we have A LOT to say. Let's start with the cons because we definitely ended our trip on a negative note. CONS: 1. We booked with Sunwing vacations and it was part of the package that it is a “relax resort” meaning late check-out is available until 4pm depending on availability. First, the reception tried telling us it's not part of the package but once the only helpful Sunwing representative (thank you Anais) came to speak to them in Spanish, it was all of a sudden included. We were then told to come back one day before our check-out because they couldn't guarantee us anything at that time. I explained to them that I have anxiety and needed the room that day because we'd be without one for almost eight hours. The receptionist Karina really did not care about what we had to say and was not helpful whatsoever. We came back the day before and now we're being told to come back before 6pm. No one seems to know much at the reception to say the least. Being tossed between Reception and Concierge (Omar tried to help but did not get anywhere with that), I was finally able to speak to the Reception Manager Hector Cortes and he wasn't helpful but rude instead. Hector did not help in any way actually instead Hector told me there was availability but it needed to be paid for now. I explained that our package included the late check-out however everything became a money game for them. 2. Our Sunwing representatives were quite useless to say the least. On our “welcome meeting,” which was our first morning at the hotel, Glenn sat us down and immediately tried to sell us more excursions, even when we told him we had already booked one on the flight. I've been to many of these meetings on resorts before and this was by far the most unpleasant. Luis C was not helpful whatsoever when I came to him to ask for assistance with the check-out issue. Altogether, we felt helpless seeing as this is the company that is supposed to aid when need be. 3. Another awful experience was having ants in our room!! At first, I thought we shouldn't worry too much about them and I'd kill about 5/day, but one night I came back to find the retainer (in a case) that I put in my mouth every night had about 75 of them inside. I obviously freaked out and rinsed it right away so I unfortunately do not have a photo of this incident. 4. Every time we’d go to the towel service, they always seemed to be out of towels even though the resort wasn’t all that busy! 5. There was so much construction noise throughout the resort with no actual changes that we could see after a whole week of being there. 6. Oh my goodness - this one was annoying! The workers were constantly asking us to book spa services (even while we're lounging in the pool!) the walkway from the lobby to the buffet had two different tables of people bugging you to book a service. You can say you’ve already booked a service, but they will still continue to bug you - how relaxing! 7. Seaweed makes our beach unswimmable. Go to the neighbouring resort instead! 8. All a la cartes have waitlists! It just taught us to have more patience. 9. One hostess was trying to make us buy a bottle of wine in order to get a spot in an a la carte restaurant (unlimited a la cartes are included in our package). I couldn’t believe it. She was basically saying if we pay, we’d get it quicker! I wasn’t prepared to be scammed. Once I told her I was aware of what she was trying to do and I’d speak to a manager about it, we were let in right away. Appalled! 10. The room was never made up normally - whether or not we left money (a tip). It was literally a hit or miss. Examples include towels not replaced (simply taken away), garbage not taken out and the fridge not replenished with water bottles or soft drinks (we’d basically have to call every day once we returned to the room). PROS: I do want to mention our positives that we found about this resort, just to be fair and you'll know that this is a genuine review. One nice thing was the strong wifi throughout the resort. We never seemed to have any issues with that (even when I brought my cellphone into the pool!). Another nice thing was the modern decor of the grounds. Something else to make note of is the delicious à la carte restaurants on the resort. We especially enjoyed the Tao Teppanaki experience. Rodeo Grill was another one of our favourites and shoutout to Miguel who was so good to us! The buffet was pretty normal food with some pretty kind servers. Thanks to our hostess Abihail who immediately remembered our seating preference and our sweet waitress Alicia who went above and beyond! It's good to know that the buffet has lobster night on Thursdays. Bars were always on the ball with our drinks, especially Eugeno the bartender at the main pool bar. Another thing we enjoyed was the show every night. They really try to mix it up every night and these dancers sure are talented! Lastly, you can enjoy the grounds of the sister resort next door! This includes their à la cartes and their beach (which most people go to because this end is all seaweed). Hope this review is helpful!!
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Date of stay: April 2019
Rooms
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7 Helpful votes
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jimmy wrote a review Mar 2020
Montreal, Canada112 contributions72 helpful votes
Place is overrated beach is non existent not spending money to sit in a pool so don't come here if your a beach person same night shows from years ago time to Change it up place is super quite after 10 just a lame disco with a few people inside had ant problems in room buffet nothing special,room service menu a joke pathetic attempt at pizza and a tasteless club sandwhich room sometimes wasn't changed by 4
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Date of stay: February 2020
Rooms
Cleanliness
Service
4 Helpful votes
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PRICE RANGE
$192 - $422 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
470
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Frequently Asked Questions about Platinum Yucatan Princess All Suites & Spa Resort
Which popular attractions are close to Platinum Yucatan Princess All Suites & Spa Resort?
Nearby attractions include Playa (0.7 miles).
What are some of the property amenities at Platinum Yucatan Princess All Suites & Spa Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Platinum Yucatan Princess All Suites & Spa Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Platinum Yucatan Princess All Suites & Spa Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Platinum Yucatan Princess All Suites & Spa Resort?
Yes, parking is available to guests.
What are some restaurants close to Platinum Yucatan Princess All Suites & Spa Resort?
Conveniently located restaurants include Coco's Cabanas, Arezzo Restaurant, and Koh Thai - Wok Cuisine.
Are there opportunities to exercise at Platinum Yucatan Princess All Suites & Spa Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Platinum Yucatan Princess All Suites & Spa Resort have an airport shuttle?
Yes, Platinum Yucatan Princess All Suites & Spa Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Platinum Yucatan Princess All Suites & Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Platinum Yucatan Princess All Suites & Spa Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Platinum Yucatan Princess All Suites & Spa Resort?
The staff speaks multiple languages, including English and Spanish.