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Platinum Yucatan Princess All Suites & Spa Resort

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Prolongacion 5a Avenida Mz 20 Lote 006, Playa del Carmen 77710 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
22 people are viewing this hotel
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$208
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Free cancellation until 09/29/21
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Free cancellation until 09/28/21
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Traveler (7294)
360
Panoramas (19)
Room & Suite (1193)
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A note from Platinum Yucatan Princess All Suites & Spa Resort
Updated 06/16/20

About

#101 of 297 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
A new Princess concept is born. The Yucatan Platinum Princess All Suites & Spa is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with a vibrant contemporary design. A perfect getaway. A luxurious haven for your special pure vacations
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Bridal suite
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
7204Reviews2183Q+A100Room tips
Traveler rating
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Popular mentions
Kyle W wrote a review May 9
Houston, Texas1 contribution
Really enjoyed my time at the resort. While the world is still emerging from the pandemic and opening slowly, my wife and I made the trip to Playa and found this resort to be a very nice Adults Only destination. The staff was extremely courteous and helpful at all times, with a special shout out to Israel. Each time we needed a taxi or a ride to the larger resort, he was there to help us and always remembered our names.
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
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David M wrote a review May 7
Tampa, Florida54 contributions56 helpful votes
Loved this resort! After staying at the Grand we went to Tulum and decided to come back and try the Platinum side. We were not disappointed the upgraded food, alcohol, and service was well worth it. Check-in was fast and all the staff very friendly. The property is beautiful and with Platinum allows you access to all of the other restaurants, pools and bars at the Grand Princess. Plenty of entertainment during the day at the pool. 24 hour food and alcohol access. Excellent food from the buffet and the Hibachi restaurant is highly recommend.
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Date of stay: May 2021Trip type: Traveled as a couple
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Gianna F wrote a review Apr 2021
New Jersey17 contributions16 helpful votes
I can't recommend this resort enough.. we had a great time! Everything was very clean and the staff was so friendly. Given Covid, it wasn't over the top lively but we preferred that, because it made the trip nice and relaxing. The room service is good for mornings/nights when you don't want to make the trip to the buffet or one of the restaurants. We had one of the swim out rooms -- it was nice to have the option to easily access the pool. There was plenty of waiters so you could get a drink from just about anywhere in the pool. The walk to the beach is very short and there's a bar on the beach as well. Will definitely be returning!
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Date of stay: April 2021
Value
Cleanliness
Service
2 Helpful votes
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Ritamarie A wrote a review Apr 2021
1 contribution5 helpful votes
The property was very pretty at first glance. However, it wasn't as clean as it could have been nor should have been in light of COVID. The sheets on the pool beds were never changed nor even brushed off at the end of the day - yet alone between guests. There were discarded cups and drink garnish left poolside during our entire 7-day stay without being cleaned up. There was no wait staff around the open pool to take drinks forcing guests to either get into the pool to access the swim-up bar or walk across the courtyard to the 24-hr bar. There was drink service if you were on the beach. Half of the resort amenities were closed due to COVID, which is understandable. However, guests were given rooms on the closed side of the resort. We had a swim-out room but that pool and pool bar was closed so we barely even used the room amenities we paid for. While there are a lot of dining options, again most were closed due to COVID and opened on a rotating basis. We were given the option to make reservations at the sister resort restaurants so we were able to dine at a different place each night. Our experience at MISO left a lot to be desired. The fish was spoiled and the vegetables were brown when it was brought out to the table. The other dining options were hit or miss in regards to taste and personal preference. Mexico recently legalized the use of marijuana and while we respect everyone's personal choice it was a bit much when guests would in common areas or in the pool. A designated smoking section for both marijuana and cigarettes would be a nice touch! Other minor things to note: - The pool closed extremely early - 8PM - for an Adult-Only resort. Yes, the pool should be cleaned each night but 11PM would be a more acceptable time. - The entertainment was fine, but again ended very early and we found ourselves with nothing to do past 10PM. - The TV in the room did not receive any channels so once everything was closed; we were literally forced to go to bed. - The mini bar was only stocked with 2 beers per day; and even though we requested diet soft drinks each day they were never placed in the mini bar.
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Date of stay: April 2021
Rooms
Cleanliness
Service
Room Tip: Verify which part of the resort is open to avoid having a room with access to the closed pool/bar.
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5 Helpful votes
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780miad wrote a review Apr 2021
El Dorado Hills, California64 contributions9 helpful votes
+1
My husband and I went to this resort for 7 days to celebrate our late anniversary (COVID). We got the deluxe swim out room. The pool was beautiful and the people were alot of fun. However, the bed was too hard for my hips and had asked if we could get additional cushion (extra comforters) and never received them. I had to make the request twice, and then the 3rd night I just called to get extra blankets. Our key wouldn't work after noon for 4 days in a row. It was daunting to have to deal with it daily. The food was OK and having been to the area before, I wasn't expecting the best. It was nice to have variety with the Grans Princess being there. Overall, we had fun with people we meet and the staff. It was still enjoyable but not anything to rave over. Also the COVID test appointment request was a hassle and we finally got our appointments a day before we had to leave. Thankfully the results didn't' take long to get back. Just some stress to get it booked in time.
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Date of stay: March 2021
Rooms
Service
Sleep Quality
1 Helpful vote
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PRICE RANGE
$192 - $422 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
470
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Frequently Asked Questions about Platinum Yucatan Princess All Suites & Spa Resort
Which popular attractions are close to Platinum Yucatan Princess All Suites & Spa Resort?
Nearby attractions include Playa (0.7 miles).
What are some of the property amenities at Platinum Yucatan Princess All Suites & Spa Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Platinum Yucatan Princess All Suites & Spa Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Platinum Yucatan Princess All Suites & Spa Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Platinum Yucatan Princess All Suites & Spa Resort?
Yes, parking is available to guests.
What are some restaurants close to Platinum Yucatan Princess All Suites & Spa Resort?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Koh Thai - Wok Cuisine.
Are there opportunities to exercise at Platinum Yucatan Princess All Suites & Spa Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Platinum Yucatan Princess All Suites & Spa Resort have an airport shuttle?
Yes, Platinum Yucatan Princess All Suites & Spa Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Platinum Yucatan Princess All Suites & Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Platinum Yucatan Princess All Suites & Spa Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Platinum Yucatan Princess All Suites & Spa Resort?
The staff speaks multiple languages, including English and Spanish.