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Traveler (435)
Room & Suite (131)
Dining (28)
Overview
4th Street, Between 5th And 10th Ave., Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
3 Star accommodation
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Rooms
Oct 28Oct 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (927)
There are newer reviews for Hotel Cielo
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787 results
Traveler rating
570
166
34
10
7
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570
166
34
10
7
Show reviews that mention
All reviews restaurant downstairs the hotel's restaurant quaint hotel mexican charm street noise hot water rooftop bar restaurants and shops beach towels fifth avenue ferry to cozumel minute walk to the beach the entire staff my favorite king bed carboncitos balcony
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26 - 30 of 787 reviews
Reviewed March 11, 2018

For anyone who wishes all the top shelf excellence of a small Hotel right near to all , the staff really knows how to get you connected to anything you could want in the area . The restaurant Carboncitos , simply amazing !!! we covered...More

Thank Cliff H
Response from HotelCielo, Owner at Hotel CieloResponded March 14, 2018

We love getting reviews like this because it shows that we are accomplishing our goals. There is so much competition here in Playa del Carmen and it continues to grow. These reviews help to guide us to make sure we are giving the best service...More

Reviewed March 11, 2018 via mobile

The first time I Stepped into this hotel I was in love. That was 15 years ago. This became my first stop and still usually is anytime I arrive in Playa for the food to begin with at Carboncitos . If I am lucky I...More

Thank Janaita
Response from HotelCielo, Owner at Hotel CieloResponded March 14, 2018

We have said it before and we will say it again, our biggest compliment is people who return to us. And you have been doing it for 15 years! We are so honored to have you as loyal guests and we appreciate the time that...More

Reviewed February 28, 2018

We came here after a bad airbnb experience. The guys working at the front desk were very nice, and gave us a better deal than what we saw online. They also included half off breakfast at their restaurant (It was great, we ate there every...More

1  Thank kane702
Response from HotelCielo, Owner at Hotel CieloResponded March 2, 2018

Thank you for allowing us to help you recuperate from your bad experience. We are so happy that we were able to make your time here a bit more enjoyable. Thank you for taking the time to write this review. Each review is so important...More

Reviewed February 23, 2018

The hotel is nicely decorated, the staff was ok, the room is simple but cozy. The only problem is that it's too noisy coming from the street, and early in the morning people talk loudly. Also the curtains in the room do not block lights...More

1  Thank Solange39
Response from HotelCielo, Owner at Hotel CieloResponded February 26, 2018

Thank you so much for your review and feedback. We just want to let you know that we appreciate it and if you had let us know about the noise, we would have located to one of our rooms in the back that are quieter....More

Reviewed February 16, 2018 via mobile

This hotel is by far the best choice for price, location, cleanliness and staff. I was there to finish up the purchase of our home by myself. The staff took excellent care of me. My first room was great (23), but I felt a little...More

3  Thank sandinmyfeet
Response from HotelCielo, Owner at Hotel CieloResponded February 19, 2018

Thank you for this absolutely amazing review! This means so much to us that you extended to stay with us for another 8 days. Your review really is from the heart and we are sure it will reach the hearts of other Trip Advisor members....More

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About
Description
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at More $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Air Conditioning
Breakfast Available
Concierge
Multilingual Staff
Non-Smoking Hotel
Pool
Beachfront
Room Service
Free Parking
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Number of rooms
18
Price range
$65 - $273 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Santa Barbara
Also Known As
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Number of rooms
18
Price range
$65 - $273 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Santa Barbara
Also Known As
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveler (435)
Room & Suite (131)
Dining (28)
Pool & Beach (14)
Family and Play Areas (4)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
Jaeger62
July 23, 2018|
Answer
Response from HotelCielo | Property representative |
So sorry for the delayed answer. Tes it is safe , we are just 2 blocks away
1
Vote
Jordan M
February 13, 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Room Tips
"rooms vary from 1-3 beds per room and some may have a balcony ask before you book"
carriel322
Aug 16, 2018
Read review
"is perfect distance for the beach and the transportation center"
RosaM1931
Aug 1, 2018
Read review
"Depending on your needs the backside was perfect for me as I was there on business I needed a quiet place..."
Mike10GATES
Jul 15, 2018
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"Best views from a balcony room.."
irmap182
Jun 12, 2018
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