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Traveler (435)
Room & Suite (131)
Dining (28)
Overview
Hotel website
4th Street, Between 5th And 10th Ave., Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
3 Star accommodation
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Rooms
Nov 4Nov 5
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1 room, 2 adults, 0 children
Standard Room
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About
Description
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at More $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Air Conditioning
Breakfast Available
Concierge
Multilingual Staff
Non-Smoking Hotel
Pool
Beachfront
Room Service
Free Parking
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Number of rooms
18
Price range
$65 - $272 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Santa Barbara
Also Known As
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveler (435)
Room & Suite (131)
Dining (28)
Pool & Beach (14)
Family and Play Areas (4)
Business Center & Event Rooms (3)
Reviews (927)
There are newer reviews for Hotel Cielo
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Filter reviews
787 results
Traveler rating
570
166
34
10
7
Traveler type
Time of year
LanguageEnglish
More languages
570
166
34
10
7
Show reviews that mention
All reviews restaurant downstairs the hotel's restaurant quaint hotel mexican charm street noise hot water rooftop bar restaurants and shops beach towels fifth avenue ferry to cozumel minute walk to the beach the entire staff my favorite king bed carboncitos balcony
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16 - 20 of 787 reviews
Reviewed May 30, 2018 via mobile

Everything about Hotel Cielo ticks the boxes. Great staff, clean functional cozy rooms, and a fantastic location (50 m off Playa del Carmen’s ‘Quinta Avenida’). A special thanks to ‘Alex’ who goes out of her way to share her passion, that people love/enjoy their stay...More

Thank GarryVDay
Response from HotelCielo, Owner at Hotel CieloResponded June 1, 2018

Thank you so much! we love that we fulfilled your expectations. We so appreciate that you write this review for us. Without the reviews, many people would not know about us. We very much look forward to having you on your future trips to Playa...More

Reviewed May 28, 2018

We enjoyed our stay at the Hotel Cielo! The location was conveniently located to the main activity yet far enough away for a serene and quiet stay. The restaurant was so good that and we ended up having several meals there! The staff were helpful...More

Thank Pepkin
Response from HotelCielo, Owner at Hotel CieloResponded May 30, 2018

Thank you so much for sharing your experience with us here with your Trip Advisor peers. We are honored that you chose us and that you took the time to write this for us. This feedback helps us to know that we are succeeding with...More

Reviewed May 20, 2018

Very nicely decorated, extremely clean, beautiful views. Staff was very nice also Great shopping near by.Owners husband and wife are really sweet Husband personally showed us around area looking forward to going back soon.

1  Thank Scott W
Response from HotelCielo, Owner at Hotel CieloResponded May 22, 2018

What a great review for us! It was a pleasure to meet you. We truly appreciate the time you took to write this review. We hope you will come back soon for some more sightseeing!

Reviewed May 20, 2018 via mobile

this is a beautiful and clean hotel with amazing roof top views. great location and very friendly staff. you must try the restaurant the food was excellent. this was a great find and already planning to return.

Thank Arleen S
Response from HotelCielo, Owner at Hotel CieloResponded May 22, 2018

Thank you so much for these kind and true words! We appreciating you mentioning the staff and the restaurant, Carboncitos. We truly hope you will return soon to Playa del Carmen and Hotel Cielo!

Reviewed April 23, 2018

We were lucky enough to do a second trip to the Riviera Maya this past winter, and instead of going the AI route, we figured we’d try out this cute Boutique Style Hotel named Hotel Cielo, as it is the Hotel that houses our favorite...More

1  Thank rachelandbill2018
Response from HotelCielo, Owner at Hotel CieloResponded April 27, 2018

What an incredible review! Thank you for the time to write the details of your stay and for trusting us for your venture outside the All Inclusives. We are so happy that you took the time to explain these simple but important details to your...More

View more reviews
Questions & Answers
Ask a question
Jaeger62
July 23, 2018|
Answer
Response from HotelCielo | Property representative |
So sorry for the delayed answer. Tes it is safe , we are just 2 blocks away
1
Vote
Jordan M
February 13, 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Room Tips
"rooms vary from 1-3 beds per room and some may have a balcony ask before you book"
carriel322
Aug 16, 2018
Read review
"is perfect distance for the beach and the transportation center"
RosaM1931
Aug 1, 2018
Read review
"Depending on your needs the backside was perfect for me as I was there on business I needed a quiet place..."
Mike10GATES
Jul 15, 2018
Read review
"Best views from a balcony room.."
irmap182
Jun 12, 2018
Read review
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