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Traveler (435)
Room & Suite (131)
Dining (28)
Overview
4th Street, Between 5th And 10th Ave., Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
3 Star accommodation
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Rooms
Nov 4Nov 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (927)
There are newer reviews for Hotel Cielo
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787 results
Traveler rating
570
166
34
10
7
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570
166
34
10
7
Show reviews that mention
All reviews restaurant downstairs the hotel's restaurant quaint hotel mexican charm street noise hot water rooftop bar restaurants and shops beach towels fifth avenue ferry to cozumel minute walk to the beach the entire staff my favorite king bed carboncitos balcony
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11 - 15 of 787 reviews
Reviewed July 29, 2018 via mobile

Cielo hotel is a nice clean hotel located close to everything a traveler needs. The room was nice with lots of windows therefore bright in the mornings. They have curtains. The sink however is next to the bed, separate from the bathroom. Washing your face...More

1  Thank mario7054
Response from HotelCielo, Owner at Hotel CieloResponded July 31, 2018

Thank you so much for your review! The outside sink situation is common here in Mexico. It is somthing many forgeiners are not used to. We so appreciate the time you took to write this review for us. You touched on some very important points...More

Reviewed July 15, 2018

Well, as a frequent traveller, you know how it is when you find a boutique hotel, in a downtown setting, that is just a few feet off the main drag but quiet and cozy so you sleep well but don't need a taxi to when...More

1  Thank Soho P
Response from HotelCielo, Owner at Hotel CieloResponded July 16, 2018

Thank you for the time in writing this amazing review. We are so pleased you had such a great experience with us and thank you for the time you took to write this beautiful review.. Every review we can learn from since there are so...More

Reviewed July 15, 2018 via mobile

I have stayed at Hotel Cielo many times since 2008. An authentic Mexican hotel that is just a short walk to the beach and all the shops on 5th Avenue. The hotel staff are incredibly awesome, super friendly and helpful. The rooms are spotlessly clean...More

Thank judys862018
Response from HotelCielo, Owner at Hotel CieloResponded July 16, 2018

We just love this review and the fact you come back so much! It truly is a testament that we are doing what we strive to do with our custome service. Playa del Carmen is growing vastly and we are not immune to know there...More

Reviewed June 12, 2018

I found this hotel and love it centrally located near %5th Ave and 1 block from the beach. Charming and tastefully decorated.. I loved room with the balcony and partial ocean view.. ideal for quite evening. Restaurant downstairs and ideal location in Playa del Carmen..More

Thank Irma P
Response from HotelCielo, Owner at Hotel CieloResponded June 15, 2018

Thank you for your recommendation of the balcony room. Your review means so much to us for the time you took to write it, as well as, the thoughtful details. We are very happy that you found us on your stay in Playa del Carmen....More

Reviewed May 31, 2018 via mobile

What a wonderful hotel!! Loved our room. Visit the rooftop with a nice beverage and enjoy the view. The bartender made us wonderful drinks which we took to the roof. Carbonitos cannot be topped for breakfast or evening meal. The waiters are friendly and prices...More

Thank Tammy E
Response from HotelCielo, Owner at Hotel CieloResponded June 1, 2018

What a beautiful review from you. Thank you so much. We are thrilled you got to enjoy the rooftop. It is our secret hiding place. Thank you for mentioning Carboncitos and we are happy you got to enjoy the different meals there, not just breakfast....More

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About
Description
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at More $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Air Conditioning
Breakfast Available
Concierge
Multilingual Staff
Non-Smoking Hotel
Pool
Beachfront
Room Service
Free Parking
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Number of rooms
18
Price range
$65 - $273 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Santa Barbara
Also Known As
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Number of rooms
18
Price range
$65 - $273 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Santa Barbara
Also Known As
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveler (435)
Room & Suite (131)
Dining (28)
Pool & Beach (14)
Family and Play Areas (4)
Business Center & Event Rooms (3)
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Questions & Answers
Ask a question
Jaeger62
July 23, 2018|
Answer
Response from HotelCielo | Property representative |
So sorry for the delayed answer. Tes it is safe , we are just 2 blocks away
1
Vote
Jordan M
February 13, 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Room Tips
"rooms vary from 1-3 beds per room and some may have a balcony ask before you book"
carriel322
Aug 16, 2018
Read review
"is perfect distance for the beach and the transportation center"
RosaM1931
Aug 1, 2018
Read review
"Depending on your needs the backside was perfect for me as I was there on business I needed a quiet place..."
Mike10GATES
Jul 15, 2018
Read review
"Best views from a balcony room.."
irmap182
Jun 12, 2018
Read review
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