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Hotel Cielo

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Hotel Cielo
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737 Reviews from our TripAdvisor Community

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Showing 645: English reviews
Lakewood, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hotel Cielo in Playa Del Carmen is a consistent favorite of mine for many years. The hotel common areas and rooms are spotlessly clean. The adjacent restaurant, Carboncito's is fantastic and the waiters and staff are great. 2 for 1 Happy Hour every day! It's always the first place I eat in playa after I get off the ADO bus... More 

Helpful?
Thank TraciNolan
Northwest, AR.
1 review
5 of 5 stars Reviewed 3 days ago NEW

My lovely wife found this charming little hotel super close to the beach and all the action Playa Del Carmen offers...yet once inside, the rooms were quite. The staff was wonderful, the rooms were laid out nicely...the architecture provides a unique, fun, old-school Mexican feel with impressive textures and colors. The attached restaurant was outstanding...the staff was wonderful. We look... More 

Helpful?
Thank TradeshowAdvisor
HotelCielo, Owner at Hotel Cielo, responded to this review

It really is wonderful how you describe the hotel in such detail to pain the picture for others who have not been. Thank you for your time in doing that. We are so glad that you enjoyed our hotel and our restuarant. We look forward to having you back! Please remember to book directly with us to take enjoy our... More 

College Station, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

We thoroughly enjoyed our stay at this charming gem of a hotel, ideally situated along the promenade in the midst of all the shops and only a block from the beach. All tourist amenities can be found within a short, pleasant stroll, including the bus station and the ferry to Cozumel. Hotel Cielo provides an intimacy generally lacking at the... More 

Helpful?
Thank 487sophia
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for your kind words! We strive to stand out and are so honored that you chose us and you had such a great stay. We appreciate the description you gave and look forward to your next stay! Remember to book with us directly to help us on a local level! More 

Boynton Beach, Florida
1 review
5 of 5 stars Reviewed 1 week ago

All I can say is WOW! After looking for many places to honeymoon at, we came across Hotel Cielo. We liked the location and since a friend stayed here before, we figured we would give it a try before heading to Tulum. When I made the reservation, I told them it was our honeymoon. When we arrived, there was a... More 

Helpful?
Thank denah75
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for writing such a glowing review. We are glad that we could be a part of making your honeymoon so special. We know there are so many place you could go and we are honored that you chose us and Carboncitos and that you returned on the same vacation too! We look forward to seeing you again soon!... More 

Wantagh
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I got married in January. We went on a mini honeymoon and it was perfect. The food and service is amazing and the view from the roof top bar can't be beat. If you want a great place to stay at a great price look no further! We can't wait to go back and stay longer!!!

Helpful?
Thank kateach102
Crystal M, Public Relations Manager at Hotel Cielo, responded to this review

Thank you! We love the feedback. It was an honor to be the host for your well deserved mini honeymoon! We are waiting for you for your return trip...maybe for your anniversary? More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

As soon as we arrived we knew we were in good hands. The owner Steve of the hotel came over to introduce himself. He gave us a brief history of the hotel and its recent improvements. He had suggested several restaurants and day trips that we should try during our stay. The restaurant in the hotel was superb. We couldn't... More 

Helpful?
Thank Pepkin
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much Pepkin for your recommendations. It is always a pleasure to share the hotel's story with our guests. Great that you enjoyed Carboncito's here in the hotel. We are so happy you enjoyed the day trips and hope that you come "home" soon. And remember, Always book direct to take advantage of all our best incentives. More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 3 weeks ago

What can I say, a beautiful little hotel that had really won me over .... I Had the pleasure of meeting the owner who is always upgrading with great concern of design & environment. Hotel Cielo has real Mexican charm & character, the staff is warm and recieving....you can tell everyone really cares. For a small independent hotel they really... More 

Helpful?
Thank divewithchivo
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Martin for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success.....we couldn't do it with... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

What a lovely hotel and staff. I mentioned to the staff when I called the hotel that it was my husband's 40th birthday and they had a welcoming note and a bottle of wine waiting for us. The room was clean, quiet and comfortable. The staff was friendly and always had a smile on their faces. It's about a 30... More 

Helpful?
Thank SabinaWills
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Sabina for taking the time to write your review. We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you and your husband. Thank you for the recommendations And remember, Always book direct to take advantage of all our best incentives. Sabina, we know there are... More 

New York City, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

I had the absolute pleasure of staying at Hotel Cielo this past June. My wife took me to Playa for my 40th birthday and was fortunate enough to find this gem located 20 seconds from the ocean. The authentic décor, which seems to be quickly disappearing from Playa now a days, was warm and inviting, and really captures the artistic... More 

Helpful?
Thank jefwills
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Jefwills for taking the time to write your review. We are delighted that you had a chance to experience our warmth & charm. Gald you had a great Birthday with us at Cielo. Thank you for the recommendations. And remember Always book direct, you will be helping us on a local level. Jefwills, we know there are many... More 

Austin, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I highly recommend Hotel Cielo. This clean, safe, charming little spot has it all. Excellent location if you'd like to walk to restaurants and shops. Outstanding service. The best breakfast in town at half price, which is a true bargain! ( half price if you're staying at the hotel) Some of the rooms have only tiny windows, so the only... More 

Helpful?
Thank CCovelli
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you CCovelli for taking the time to write your review. We are delighted that you had a chance to experience our warmth & charm. And remember, Always book direct to take advantage of all our best incentives. We really appreciate the kind words and thank you for the recommendations. CCovelli, we know there are many hotels in Playa del... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 

Additional Information about Hotel Cielo

Address: 4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $86 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#16 Best Value Hotel in Playa del Carmen
#26 Business Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
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