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Dining (28)
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4th Street, Between 5th And 10th Ave., Playa del Carmen 77710 Mexico See on map
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
3 Star accommodation
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Nov 4Nov 5
1 room, 2 adults, 0 children
Standard Room
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Reviews (927)
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All reviews restaurant downstairs the hotel's restaurant quaint hotel mexican charm street noise hot water rooftop bar restaurants and shops beach towels fifth avenue ferry to cozumel minute walk to the beach the entire staff my favorite king bed carboncitos balcony
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1 - 5 of 787 reviews
Reviewed 3 weeks ago

Nice boutique hotel, steps from quinta avenida and ADO bus station, Whit a good Mexican restaurant next to it, great costumer service, really clean, but the room was kind of dark, and really noise A/C.More

Thank gabevr
Response from HotelCielo, Owner at Hotel CieloResponded 2 weeks ago

Thank you for the time to write this review for us on Trip Advisor. We appreciate that you chose us and that you took the time to write us. All reviews give us feedback to better our service and installations. We hope to see you...More

Reviewed 4 weeks ago via mobile

So, what can I say. WE LOVE THIS HOTEL!!!! There are some places you travel to that just make you feel at home (but with much better food). Hotel Cielo strives to do just that. With their in house resturaunt Carboncitos menu constantly raising the...More

Response from HotelCielo, Owner at Hotel CieloResponded 3 weeks ago

We know well that you are an experct on both Carboncitos and Hotel Cielo which is why we want to show you our gratitutde for writing such a spectacular review. It is an honor to have you guy come back as often as you do....More

Reviewed September 12, 2018 via mobile

Locally owned and operated! Owners are kind people who even helped us figure out the best ways to do things once we were there. Their employees are helpful and welcoming as well. Request a room with a balcony or enjoy sunsets on the roof top!...More

Thank leila259
Response from HotelCielo, Owner at Hotel CieloResponded September 17, 2018

Another great review! You described many parts of us that people don't think of in a small boutiue hotel. For this, we thank you! We know not everyone wants to be on the beach all day long and we give the option to enjoy the...More

Reviewed September 11, 2018

Lovely Mexican hotel full of character. The room was clean and spacious, and the staff was very friendly and helpful. I was always greeted with a smile and were helped quickly with anything I needed. This hotel is within walking distance to good restaurants, the...More

Thank Mara R
Response from HotelCielo, Owner at Hotel CieloResponded September 17, 2018

What another great review to receive! We appreciate all of the detailas that you included in your review of us. It is important for your Trip Advisor peers to know about our location and service and restaurant. Without reviews like this, we would have fewer...More

Reviewed September 10, 2018 via mobile

The most beautiful hotel in playa del Carmen. Connected to a restaurant this authentic Mexican hotel has the feel of mexico. Cold AC and WiFi and the best roof top view I have ever seen. You have this gorgeous view of playa del Carmen along...More

Thank Monica T
Response from HotelCielo, Owner at Hotel CieloResponded September 17, 2018

Thank you for one of the best reviews ever! It is an honor to receive reviews such as this. When we have such a review, it allows us to come to the realization that we are on the right path with our mission from our...More

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Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years.

Hotel Amenities
Free High Speed Internet (WiFi)
Air Conditioning
Breakfast Available
Multilingual Staff
Non-Smoking Hotel
Room Service
Free Parking
Breakfast included
Fitness Center with Gym / Workout Room
Hotel class
Awards & Recognition
Certificate of Excellence
Classic, Quaint, Quiet, Charming
Room types
Non-Smoking Rooms
Number of rooms
$65 - $272 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Santa Barbara
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
Traveler (435)
Room & Suite (131)
Dining (28)
Pool & Beach (14)
Family and Play Areas (4)
Business Center & Event Rooms (3)
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Questions & Answers
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July 23, 2018|
Response from HotelCielo | Property representative |
So sorry for the delayed answer. Tes it is safe , we are just 2 blocks away
Jordan M
February 13, 2018|
Response from R8619UBlisag | Reviewed this property |
I’m not sure
Room Tips
"rooms vary from 1-3 beds per room and some may have a balcony ask before you book"
Aug 16, 2018
Read review
"is perfect distance for the beach and the transportation center"
Aug 1, 2018
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"Depending on your needs the backside was perfect for me as I was there on business I needed a quiet place..."
Jul 15, 2018
Read review
"Best views from a balcony room.."
Jun 12, 2018
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