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Traveler (435)
Room & Suite (131)
Dining (28)
Overview
4th Street, Between 5th And 10th Ave., Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
3 Star accommodation
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Rooms
Oct 7Oct 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (926)
Filter reviews
786 results
Traveler rating
570
165
34
10
7
Traveler type
Time of year
LanguageEnglish
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570
165
34
10
7
Show reviews that mention
All reviewsrestaurant downstairsthe hotel's restaurantquaint hotelmexican charmstreet noisehot waterrooftop barrestaurants and shopsbeach towelsfifth avenueferry to cozumelminute walk to the beachthe entire staffmy favoriteking bedcarboncitosbalcony
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1 - 5 of 786 reviews
Reviewed 1 week ago via mobile

So, what can I say. WE LOVE THIS HOTEL!!!! There are some places you travel to that just make you feel at home (but with much better food). Hotel Cielo strives to do just that. With their in house resturaunt Carboncitos menu constantly raising the...More

Thank FRANZESE
Reviewed 2 weeks ago via mobile

Locally owned and operated! Owners are kind people who even helped us figure out the best ways to do things once we were there. Their employees are helpful and welcoming as well. Request a room with a balcony or enjoy sunsets on the roof top!...More

Thank leila259
Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

Another great review! You described many parts of us that people don't think of in a small boutiue hotel. For this, we thank you! We know not everyone wants to be on the beach all day long and we give the option to enjoy the...More

Reviewed 2 weeks ago

Lovely Mexican hotel full of character. The room was clean and spacious, and the staff was very friendly and helpful. I was always greeted with a smile and were helped quickly with anything I needed. This hotel is within walking distance to good restaurants, the...More

Thank Mara R
Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

What another great review to receive! We appreciate all of the detailas that you included in your review of us. It is important for your Trip Advisor peers to know about our location and service and restaurant. Without reviews like this, we would have fewer...More

Reviewed 2 weeks ago via mobile

The most beautiful hotel in playa del Carmen. Connected to a restaurant this authentic Mexican hotel has the feel of mexico. Cold AC and WiFi and the best roof top view I have ever seen. You have this gorgeous view of playa del Carmen along...More

Thank Monica T
Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

Thank you for one of the best reviews ever! It is an honor to receive reviews such as this. When we have such a review, it allows us to come to the realization that we are on the right path with our mission from our...More

Reviewed August 16, 2018

My husband, two children, and I have been returning to this same hotel for the last 7 years. We love the staff and the location of the hotel. The staff is extremely friendly and helpful. The hotel is always clean and well kept. There is...More

Thank Carrie L
Response from HotelCielo, Owner at Hotel CieloResponded August 21, 2018

Thank you for this AWESOME review! The best compliment we can get is that someone comes back to us and you and your family have for 7 years! This just means so much to us and thank you for sharing your repeating experience with us....More

View more reviews
About
Description
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at ...More $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Air Conditioning
Breakfast Available
Concierge
Multilingual Staff
Non-Smoking Hotel
Pool
Beachfront
Room Service
Free Parking
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Number of rooms
18
Price range
$67 - $260 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Santa Barbara
Also Known As
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Number of rooms
18
Price range
$67 - $260 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Santa Barbara
Also Known As
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveler (435)
Room & Suite (131)
Dining (28)
Pool & Beach (14)
Family and Play Areas (4)
Business Center & Event Rooms (3)
Nearby
Nearby HotelsSee all 222 hotels in Playa del Carmen
Olive Hotel & Boutique
10 reviews
.04 miles away
Xtudio Comfort Hotel by Xperience Hotels
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.05 miles away
Hotel Posada Sian Ka'an
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Hotel Mimi del Mar
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.07 miles away
Nearby RestaurantsSee all 1,489 restaurants in Playa del Carmen
Carboncitos
2,698 reviews
.01 miles away
Pez Vela
646 reviews
.07 miles away
Los Rancheros Quinta Avenida
309 reviews
.05 miles away
The Roof Bar
92 reviews
.02 miles away
Nearby AttractionsSee all 762 attractions in Playa del Carmen
Gaston Charo Art Gallery Playa del Carmen
58 reviews
.11 miles away
Aloha Paddle Club
182 reviews
.11 miles away
Quality Tours Riviera Maya
124 reviews
.10 miles away
Sun Jaguar
115 reviews
.03 miles away
Questions & Answers
Ask a question
Jaeger62
July 23, 2018|
Answer
Response from HotelCielo | Property representative |
So sorry for the delayed answer. Tes it is safe , we are just 2 blocks away
1
Vote
Jordan M
February 13, 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Room Tips
"rooms vary from 1-3 beds per room and some may have a balcony ask before you book"
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"is perfect distance for the beach and the transportation center"
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"Depending on your needs the backside was perfect for me as I was there on business I needed a quiet place to..."
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"Best views from a balcony room.."
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