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Hotel Cielo

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Hotel Cielo
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759 Reviews from our TripAdvisor Community

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Showing 661: English reviews
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel architecture is amazing. The restaurant is great and offers free coffee and continental breakfast in morning. The hotel is clean. Service is beyond great as I had bought a set of opals in Cozumel and unfortunately left the ring of a three piece set on the counter. WHen I arrived home in Chicago I realized I had done... More 

Helpful?
1 Thank ladylainee724
Vancouver, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I had a great experience in this very charming hotel. Everybody was so friendly, the rooms were clean and well maintained. It is such a charming little place in a very good location. It is right off of the main strip (5th ave) where all the action is. The food at the restaurant was excellent and great price!! Overall my... More 

Helpful?
Thank LuigiEuro
HotelCielo, Owner at Hotel Cielo, responded to this review

It really is a great experience for us when we see how people appreciate our quaintness. We try hard to make it feel like home and when we have a review like yours, we know we are living our mission. Thank you for choosing us as we know there are so many choices in Playa del Carmen. Thank you also... More 

New York
1 review
5 of 5 stars Reviewed 1 week ago

Having traveled the world throughout the years, Hotel Cielo offers everything I seek in a stay. The owners, Steve and his wife Alejandra, are there day and night paying tremendous attention to detail and ensuring all guests are well taken care of and happy with all aspects of their stay. No big hotel corporate ownership here. Just down to earth... More 

Helpful?
Thank MrREd71
HotelCielo, Owner at Hotel Cielo, responded to this review

It is always nice to get reviews that separate us from the rest. So many large hotels here in the Riviera Maya and we do try to stand out and apart from them. Thank you for choosing us out of all of the options you have in Playa del Carmen. We appreciate the time you took in writing this for... More 

Alberta,canada
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Another absolutely fabulous stay! Steve and his charming wife Alejandra, make you feel like you are family coming back home! Steve is always around and gives great advice and is always accommodating. I still don't understand why anyone would choose a huge resort over a cozy, much more intimate boutique hotel. When my husband and I first came to Playa... More 

Helpful?
Thank laurie p
HotelCielo, Owner at Hotel Cielo, responded to this review

It is always nice to get an awesome review like this! It is the best compliment when customers like you come back time and time again! Thank you for choosing us out of all of the options you have in Playa del Carmen. We appreciate the time you took in writing this for us. All reviews help to paint a... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Down to earth atmosphere Steve and his staff were friendly and kind our entire stay and made sure we had everything we needed. The food in the restaurant was always fresh and delicious. I would return to the hotel cielo on my next trip to playa

Helpful?
Thank Kenneth S
HotelCielo, Owner at Hotel Cielo, responded to this review

It is always nice to get a review like this. Thank you for choosing us out of all of the options you have in Playa del Carmen. We appreciate the time you took in writing this for us. All reviews help to paint a picture of our ambiance to other TripAdvisor members. We hope to see you again soon! More 

Garden City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

Thanks for a wonderful time! Hotel Cielo was perfectly located for our family stay. The rooms were clean and a great value for the price and the rooftop garden was a pleasant surprise. The hotel owner made this boutique hotel feel like it was my home! I will definitely return, thanks again

Helpful?
Thank bern154
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for your review! We are so happy you had a good stay with us. This is your home and we look forward to seeing you on your next visit to Playa del Carmen! More 

Piermont, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

When I'm in PDC I always stay at Hotel Cielo. Great rooms, comfy beds , incredible prices and right downstairs, Carboncitos for great Mexican fare. They're dialed into the goings on in Playa. Always at the ready to stare you to where the happenings are. Be sure to always write your review on Trip Advisor so others know where to... More 

Helpful?
Thank solotravelerNY
HotelCielo, Owner at Hotel Cielo, responded to this review

This was such a great review since you mentioned such great details about our hotel. Thank you for mentioning to write reviews for us as these reviews are so important to a small boutique hotel. We look forward to having you back with us! More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This place is perfect, and is my go to spot in Playa. 3rd time staying here, and I wish I didn't have to leave. 1/2 block from the beach, it's a small boutique hotel with a lot of style. Courteous and professional staff, and close to everything, I'm definitely be back (again)!!

Helpful?
Thank poison_ivy_man2016
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for this wonderful review! To hear that you come back time and time again is our best reward! We definitely invite you back with open arms and very much hope to see you back soon. Thank you for sharing this with other Trip Advisor members! More 

Cabrondale, CO
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at Hotel Cielo last March and found it to be a great mix of charming and efficient. As we only had one night in Playa del Carmen, the location was perfect for seeing the sites and feeling like we got a good taste of the City. Our room was clean and had character, not something I was expecting... More 

Helpful?
Thank dgtraveling
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for this review! It means so much to us that you take the time to write a review for your fellow Trip Advisor peers. Thank you for mentioning the extra effort we try to make with all of our customers. We hope to see you here again soon! More 

Mexico City, Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel Cielo, always improving their quality service , the concept and environment of the places it self, brings the feeling of "callejones" from colonial architecture. The roof garden is one of my favorite views and the warm smile and friendship from the owners and staff, always makes us to come back every single year. If you are looking to relax... More 

Helpful?
Thank jaguarnegr0
HotelCielo, Owner at Hotel Cielo, responded to this review

We love to get reviews that help us gauge our progress and yours in one of those. You really helped to describe our decor and ambiance to other potential customers. We thank you for taking the time to write this review and for the feedback! We hope to see you again soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 

Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $70 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#26 Business Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
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