Hotel Cielo (Riviera Maya/Playa del Carmen, Mexico) - 2016 Hotel Reviews

Highlights

Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Free Breakfast

Things to do

Restaurant
Bar/Lounge

Room types

Non-Smoking Rooms

In your room

Air Conditioning

Internet

Free Internet
Free High Speed Internet ( WiFi )
Public Wifi

Services

Airport Transportation
Free Breakfast
Laundry Service
Concierge
Multilingual Staff

Official Description (provided by the hotel)

Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more

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Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)

Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen

Price Range: $71 - $362 (Based on Average Rates for a Standard Room)

Hotel Class:3 star — Hotel Cielo 3*

Number of rooms: 18

Reservation Options:: TripAdvisor is proud to partner with Expedia, Orbitz, Hotwire, Odigeo, Travelocity, Cheap Tickets, Priceline and Hotels.com so you can book your Hotel Cielo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:: Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Hotel Style:

#26 Business Hotel in Playa del Carmen

#37 Romantic Hotel in Playa del Carmen

#39 Family Hotel in Playa del Carmen

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ladylainee724

Chicago, Illinois

1 review

“The best customer service ever!!!!”

Reviewed 2 days ago NEW

The hotel architecture is amazing. The restaurant is great and offers free coffee and continental breakfast in morning. The hotel is clean. Service is beyond great as I had bought a set of opals in Cozumel and unfortunately left the ring of a three piece set on the counter. WHen I arrived home in Chicago I realized I had done... More

Helpful?

Thank ladylainee724

LuigiEuro

Vancouver, Canada

“CHARMING & PRETTY”

Reviewed 1 week ago NEW

I had a great experience in this very charming hotel. Everybody was so friendly, the rooms were clean and well maintained. It is such a charming little place in a very good location. It is right off of the main strip (5th ave) where all the action is. The food at the restaurant was excellent and great price!! Overall my... More

Thank LuigiEuro

It really is a great experience for us when we see how people appreciate our quaintness. We try hard to make it feel like home and when we have a review like yours, we know we are living our mission. Thank you for choosing us as we know there are so many choices in Playa del Carmen. Thank you also... More

MrREd71

New York

“Authenticity At It's Best”

Reviewed 1 week ago

Having traveled the world throughout the years, Hotel Cielo offers everything I seek in a stay. The owners, Steve and his wife Alejandra, are there day and night paying tremendous attention to detail and ensuring all guests are well taken care of and happy with all aspects of their stay. No big hotel corporate ownership here. Just down to earth... More

Thank MrREd71

It is always nice to get reviews that separate us from the rest. So many large hotels here in the Riviera Maya and we do try to stand out and apart from them. Thank you for choosing us out of all of the options you have in Playa del Carmen. We appreciate the time you took in writing this for... More

laurie p

Alberta,canada

Level

Contributor

25 reviews

5 hotel reviews

11 helpful votes

“Just can't get enough of this place!”

Reviewed 2 weeks ago via mobile

Another absolutely fabulous stay! Steve and his charming wife Alejandra, make you feel like you are family coming back home! Steve is always around and gives great advice and is always accommodating. I still don't understand why anyone would choose a huge resort over a cozy, much more intimate boutique hotel. When my husband and I first came to Playa... More

Thank laurie p

laurie p has 2 more reviews of Hotel Cielo

“"Like a second home!"”

Reviewed May 11, 2014
“The nicest owner and staff!!!”

Reviewed January 27, 2013

It is always nice to get an awesome review like this! It is the best compliment when customers like you come back time and time again! Thank you for choosing us out of all of the options you have in Playa del Carmen. We appreciate the time you took in writing this for us. All reviews help to paint a... More

Kenneth S

“Great escape ”

Reviewed 3 weeks ago via mobile

Down to earth atmosphere Steve and his staff were friendly and kind our entire stay and made sure we had everything we needed. The food in the restaurant was always fresh and delicious. I would return to the hotel cielo on my next trip to playa

Thank Kenneth S

It is always nice to get a review like this. Thank you for choosing us out of all of the options you have in Playa del Carmen. We appreciate the time you took in writing this for us. All reviews help to paint a picture of our ambiance to other TripAdvisor members. We hope to see you again soon! More

bern154

Garden City, New York

“Fantastic Stay”

Reviewed 3 weeks ago

Thanks for a wonderful time! Hotel Cielo was perfectly located for our family stay. The rooms were clean and a great value for the price and the rooftop garden was a pleasant surprise. The hotel owner made this boutique hotel feel like it was my home! I will definitely return, thanks again

Thank bern154

Thank you so much for your review! We are so happy you had a good stay with us. This is your home and we look forward to seeing you on your next visit to Playa del Carmen! More

solotravelerNY

Piermont, New York

9 reviews

6 hotel reviews

4 helpful votes

“Place to stay in PDC”

When I'm in PDC I always stay at Hotel Cielo. Great rooms, comfy beds , incredible prices and right downstairs, Carboncitos for great Mexican fare. They're dialed into the goings on in Playa. Always at the ready to stare you to where the happenings are. Be sure to always write your review on Trip Advisor so others know where to... More

Thank solotravelerNY

solotravelerNY has 2 more reviews of Hotel Cielo

“middle of it all”

Reviewed June 13, 2011
“Why stay anywhere else?”

Reviewed July 8, 2013

This was such a great review since you mentioned such great details about our hotel. Thank you for mentioning to write reviews for us as these reviews are so important to a small boutique hotel. We look forward to having you back with us! More

poison_ivy_man2016

“Love this Hotel!”

This place is perfect, and is my go to spot in Playa. 3rd time staying here, and I wish I didn't have to leave. 1/2 block from the beach, it's a small boutique hotel with a lot of style. Courteous and professional staff, and close to everything, I'm definitely be back (again)!!

Thank poison_ivy_man2016

Thank you for this wonderful review! To hear that you come back time and time again is our best reward! We definitely invite you back with open arms and very much hope to see you back soon. Thank you for sharing this with other Trip Advisor members! More

dgtraveling

Cabrondale, CO

4 reviews

3 helpful votes

“Lots of character and great hospitality”

We stayed at Hotel Cielo last March and found it to be a great mix of charming and efficient. As we only had one night in Playa del Carmen, the location was perfect for seeing the sites and feeling like we got a good taste of the City. Our room was clean and had character, not something I was expecting... More

Thank dgtraveling

Thank you so much for this review! It means so much to us that you take the time to write a review for your fellow Trip Advisor peers. Thank you for mentioning the extra effort we try to make with all of our customers. We hope to see you here again soon! More

jaguarnegr0

Mexico City, Mexico

“Great places to make quality friends!”

Hotel Cielo, always improving their quality service , the concept and environment of the places it self, brings the feeling of "callejones" from colonial architecture. The roof garden is one of my favorite views and the warm smile and friendship from the owners and staff, always makes us to come back every single year. If you are looking to relax... More

Thank jaguarnegr0

We love to get reviews that help us gauge our progress and yours in one of those. You really helped to describe our decor and ambiance to other potential customers. We thank you for taking the time to write this review and for the feedback! We hope to see you again soon! More

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Hotel Cielo, Riviera Maya/Playa del Carmen, Mexico

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