Hotel Cielo
1,007 reviews
#14 of 283 Hotels in Playa del Carmen
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4th Street, Between 5th And 10th Ave., Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (140)
Dining (35)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 09/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Cielo
Updated 09/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 283 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Car hire
Rooftop terrace
Baggage storage
24-hour front desk
Breakfast available
Special diet menus
Concierge
Non-smoking hotel
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Room features
Air conditioning
Desk
Private balcony
Safe
Bottled water
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Charming
Languages Spoken
English, Spanish
Location
Full view
98Great for walkers
Grade: 98 out of 100
280Restaurantswithin 0.3 miles
64Attractionswithin 0.3 miles
Contact
4th Street, Between 5th And 10th Ave., Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
1,007Reviews29Q+A100Room tips
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Popular mentions
We absolutely love Cielo. Very clean rooms with a Mexican flair. Great air conditioning and super comfortable beds! We love the rooftop to have some quiet time. Over looking the sea that is one block away. Love people watching on the famous 5th ave. Beautiful huge palapa on the roof also for lounging in the shade with the breeze of the sea. Washroom with a really neat door on the roof. We love the location. Recommend Hotel Cielo to anyone looking for a wonderful place to stay.
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Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Response from Steven krisztin, Owner at Hotel Cielo
Responded 2 weeks ago
Thank you so much for taking the time to write this review for us. All of the details you included are what makes us stand apart and we appreciate you mentioning those. We hope we added to your memories of your vacation here in Playa del Carmen. Please consider booking with us directly next time to enjoy special incentives like discounts in Carboncitos. Hope to see you soon!
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I've been visiting Hotel Cielo for 10 years, and once again, the staff did not disappoint. It feels more like visiting friends than staying at a hotel. Everyone knows your name, and the owners Steve and Alejandra are highly visible and engaged with their guests. The hotel is extremely clean, and is located at a perfect location, right on 5th Avenue and less than 1 block from the beach. You can see the ocean and sand right from the hotel. Don't hesitate to consider Hotel Cielo for your next stay in Playa del Carmen
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Date of stay: December 2020
Rooms
Cleanliness
Service
Room Tip: Choose a room with a balcony. You won't be disappointed.
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Helpful
Response from Steven krisztin, Owner at Hotel Cielo
Responded 2 weeks ago
Thank you so much for taking the time to write this amazing review for us. Ten years is quite an honor for us to be hosting your vacations. We hope we added to more of your memories. We love having you as part of the "family"! Please consider booking with us directly next time to enjoy special incentives like discounts in Carboncitos. We know we will see you soon!
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Cute boutique hotel with that authentic Mexican feel that's getting hard to find. When I heard how well they are taking care of all their staff during the tough COVID season, it spoke volumes. Many places cut their people or dropped them to nominal wages. Hotel Cielo didn't. If you like supporting places who support their people and do everything with integrity, be their guest... Plus, the food downstairs is some of the best in Playa.
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Date of stay: October 2020Trip type: Traveled on business
Rooms
Location
Service
Room Tip: Plenty of options.
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1 Helpful vote
Helpful
Response from Steven krisztin, Owner at Hotel Cielo
Responded Nov 10, 2020
We are so appreciative of your review. It speaks to every detail we highlight for staying in our boutique hotel. We are grateful to you for sharing how we took care of our "family" during this COVID time. It means so much that you noticed and shared this bit of information. Thank you for sharing so many details from your stay with other TA members. We hope we will see you again soon and again thank you for the time you took to write this very important review for us!
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Hotel Cielo in Playa del Carmen is just a wonderful little hotel with an old world feel and filled with warmth & charm. We feel bad for we should of wrote this review months ago, but here we are doing our best to make up for it.Property has such a Mexican hacienda style with a rooftop second to none & breathtaking views of the Caribbean. Staff, absolutely wonderful and very accommodating. Their restaurant Carboncitos, delicious !!! will be reviewing them as well. Overall....just Incredible , felt so comfortable as if we were in our own home and can't wait to to return. Oh ... and they had great WiFi. Hotel Cielo..... thanks for a great vacation
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Date of stay: August 2020
Value
Rooms
Service
Room Tip: Steve and Alejandra know all the best, fun spot. Ask them!
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2 Helpful votes
Helpful
Response from Steven krisztin, Owner at Hotel Cielo
Responded Aug 30, 2020
Thank you for your great review! All the details you covered help others to know more about us. We are honored to be part of your recent memories of your visit to the Riviera Maya. Thank you for sharing so many details from your stay with other TA members. We hope we will see you again soon and again thank you for the time you took to write this very important review for us!
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This spring pre-Covid we visited Hotel Cielo. It was so cute and the staff was so nice. The owners even are there and take time to talk with you. Its cozy and so different from big resorts. We can't wait to go back. I loved the natural decor and not wild loud colors.
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Date of stay: March 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Steven krisztin, Owner at Hotel Cielo
Responded Aug 30, 2020
We are so happy you were able to spend time with us before the pandemic. We appreciate the time you took to review our hotel. It is important to share so many details from your stay with other TA members. We hope we will see you again soon and again thank you for the time you took to write this very important review for us!
Read more
PRICE RANGE
$76 - $125 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Santa Barbara
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
18
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Claim Your Listing Frequently Asked Questions about Hotel Cielo
Which popular attractions are close to Hotel Cielo?
Nearby attractions include Quinta Avenida (0.2 miles), Playacrawl (0.3 miles), and 3D Museum of Wonders (0.2 miles).
What are some of the property amenities at Hotel Cielo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Cielo?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hotel Cielo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel Cielo?
Conveniently located restaurants include Osteria De Roma, Porfirio's Restaurante, and Senor Frog's Playa del Carmen.
Is Hotel Cielo located near the city center?
Yes, it is 0.5 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Hotel Cielo?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Cielo?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (0.5 miles).