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4th Street, Between 5th And 10th Ave., Playa del Carmen 77710 Mexico
Traveler (446)
Room & Suite (131)
Dining (28)

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years.
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Property amenities
Free High Speed Internet (WiFi)
Free internet
Bar / lounge
Restaurant
Car hire
Rooftop terrace
Baggage storage
24-hour front desk
Wifi
Public wifi
Internet
Breakfast available
Concierge
Non-smoking hotel
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Room features
Non-smoking rooms
Air conditioning
Desk
Private balcony
Safe
Bottled water
Flatscreen TV
Bath / shower
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quaint
Languages Spoken
English, Spanish
967Reviews27Q+A100Room tips
Traveler rating
  • 699
  • 203
  • 40
  • 14
  • 11
Time of year
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Popular mentions
Nice small hotel right off 5th (the Main Street with shops and bars. ) It is far enough away from the party and bars so you can sleep and relax in this very unique Mexico hotel. The restaurant Carboncitos which is attached to the hotel is excellent with authentic Mexican food. The hotel offers a 50% off breakfast. We had more than we could eat for less than $10 U.S.D. We have been twice now and will go back again.
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Response from HotelCielo, Propietario at Hotel Cielo
Responded 1 week ago
The best compliment for us above all others is that our guests want to come back. We so appreciate the time you took to write this and for shring it with the TripAdvisor community. Being a small boutique hotel, keeps us out of the eye of many. You sharing your experience with other shows what we have to offer in the best way possible, a personal review. Thank you and we look forward to seeing you again on your next visit to Playa del Carmen!
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I enjoyed my time at Hotel Cielo, and dinner at the restaurant downstairs! We had crepes suzette flambe prepared table side. I slept well in the air conditioning, and I will be back. Thank you Hotel Cielo,
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Response from HotelCielo, Propietario at Hotel Cielo
Responded 3 weeks ago
Thank you so much for your review and the time you took to write it. Your recommentations and details help other members to get to know us better even before they come to visit us. We hope that you had a memorable experience and we look forward to seeing you again soon one day!
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This is our 3rd time staying at Hotel Cielo and it keeps getting better. This is an authentic Mexican hotel that is amazingly clean and well kept. I don't understand how someone can pass this up for those "Americanized" hotels that keep popping up in Playa...If you want to come to Mexico, stay at a hotel that you feel like you are in Mexico. The price of this hotel should be double (don't tell Steve the owner)...The restaurant attached is amazing and the staff is so friendly. We will be back for a 4th time as this is our favorite spot and it is right in the middle of everything. Thanks so much for the hospitality and helping us to make new memories!!
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Response from HotelCielo, Propietario at Hotel Cielo
Responded 3 weeks ago
Wow what a great review! Thank you so much for taking the time to write this to show other Tripadvisor members what we are about. We try very hard to give you a traditional Mexican vibe when you are in Mexico. We feel this is important. We appreciate your loyalty and know we will see you again soon!!
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This charming hotel is really close to 5th Ave. The rooms are cleverly decorated, and the beds are comfortable. There is a super cool rooftop deck that is great for yoga or chilling with a good book, with awesome views of the Caribbean a short walk away. The staff is super friendly and there is a great restaurant, Carboncitos, on-site. Rates are reasonable, and the hotel is safe, immaculately clean, and close to everything. This is one of the last small, cool hotels in Playa, one we enjoy visiting every year.
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Response from HotelCielo, Propietario at Hotel Cielo
Responded 3 weeks ago
Thank you for this beautiful review. We love how each of our guests describe their stay with us. We are so happy that you enjoyed your stay and got to enjoy the rooftop. Thank you for mentioning Carboncitos! We appreciate your loyalty and being a part of the family. We know we will see you again soon!
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The staff at Hotel Cielo is so great. They are helpful and so kind. The rooms are very nice and the rooftop has a great view. The location is central which is convenient but sometimes there is noise from the street or construction. Not a reason not to come, just bring ear plugs! I enjoyed my stay very much and am grateful for their hospitality.
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Response from HotelCielo, Propietario at Hotel Cielo
Responded Jul 18, 2019
Thank you so much for the time you took to write this review for us. We value every review that comes to us to learn more about where we are in servicing our customers. We hope we will see you again on your next visit to Playa del Carmen. Thnk you for making us a part of your vacation memories.
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Previous
PRICE RANGE
$76 - $160 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Santa Barbara
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
18
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