We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Cielo

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Cielo
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

744 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 651: English reviews
Marietta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel is so great. Every room is unique,every detail is so perfect from tiles to fixtures to decor, it is very, very clean. The staff and owners are so considerate and helpful. It is in a perfect location...just steps to 5th Avenue or the beach. The adjoining restaurant, Carboncitos has the best breakfast in Playa Del Carmen and wonderful... More 

Helpful?
1 Thank jgm41
HotelCielo, Owner at Hotel Cielo, responded to this review

We love to get these glowing reviews. We strive very hard to please our clients and to make an impact on them during their vacation. Your review shows us that we are accomplishing just what we would like. Thank you for the time you took in writing this review for other TripAdvisor members to view. Your attention to details paints... More 

Bend
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Authentic, affordable and perfect location. Staff went beyond and above from the moment we walked in. The rooms were adorable. We went for the king with balcony and were not disappointed. We could see the beach and water from balcony. See 5th ave and beautiful views. True Mexican feel from the decor to the tiles on floors and bathroom. Painted... More 

Helpful?
1 Thank KenGranacki
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Ken for your detailed description of what we strive for and proving that we are accomplishing that. We want to stand out and give an authentic Mexican experience even in the middle of Playa del Carmen which is a festive city. We appreciate your effort in writing this review and it was wonderful that you and your wife... More 

Moorseville
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel Cielo never disappoints. From the moment you arrive to the second you leave I was made to feel as part of the family known as Hotel Cielo. From the immaculately maintained rooms and grounds, to the friendliest and courteous employees- wait staff, managers, concierge, room service AND owners. They want to make sure that your stay there is your... More 

Helpful?
Thank sweetladyjea
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for this amazing review! These help us to see how we are doing in our goals to satify our guests. We love that you kept coming back night after night to eat at Carboncitos. Thank you for mentioning about the tours and the service that you experienced. We try to focus on the little details that can make... More 

Burlington, Canada
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 316 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I travel to Playa Del Carmen every year and part of our visit ALWAYS includes a visit to Carboncitos and the Cielo Hotel. Located in the heart of the 5th avenue district and a short one minute walk to the beach, you will immediately recognize the charm, the quality and the comfort of the Cielo Hotel. This... More 

Helpful?
Thank Kelly P
HotelCielo, Owner at Hotel Cielo, responded to this review

We always love these reviews to show us that we are on the right track. Thank you for your time in this and really explaining why you keep coming back to visit us. We love our client family who appreciates our staff family. We look forward to your next visit and know you have lots of other options which makes... More 

Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

One of my favorites! Very reasonably priced. The location can't be beat... only feet from the popular 5th Ave (walking area for shopping & dining) and from the beach (with it's pristine blue water). While so close to popular areas, it was surprisingly quiet. Every floor has it's own bottled water dispensers. The rooms have a wonderful authentic Mexican hacienda... More 

Helpful?
1 Thank shellphoto
HotelCielo, Owner at Hotel Cielo, responded to this review

These reviews always mean so much and give us good feedback. Thank you for your time in writing this and sharing your experience with other Tripadvisor members. We look forwards to having you back and please remember to book directly so you can enjoy our incentives! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great people and rooms near everything Playa has to offer. Close to the beach, the boulevard, and all the restaurants and nightlife. Walk to the bus station for transportation to the airport. Highly recommended.

Helpful?
1 Thank Sam D
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Sam for your review. It is so helpful when you can describe details as you did for others looking for a hotel in Playa del Carmen. We appreciate the time you took and we are so happy that you had a great expereince with us. Please be sure to book directly to enjoy our incentives in the future.... More 

Lakewood, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel Cielo in Playa Del Carmen is a consistent favorite of mine for many years. The hotel common areas and rooms are spotlessly clean. The adjacent restaurant, Carboncito's is fantastic and the waiters and staff are great. 2 for 1 Happy Hour every day! It's always the first place I eat in playa after I get off the ADO bus... More 

Helpful?
2 Thank TraciNolan
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for these great words! We strive to continually better our location and we are proud that you come back often to see those changes. We look forward to seeing you again soon. Remember to always book direct with us to enjoy our special incentives! More 

Northwest, AR.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 24, 2016

My lovely wife found this charming little hotel super close to the beach and all the action Playa Del Carmen offers...yet once inside, the rooms were quite. The staff was wonderful, the rooms were laid out nicely...the architecture provides a unique, fun, old-school Mexican feel with impressive textures and colors. The attached restaurant was outstanding...the staff was wonderful. We look... More 

Helpful?
2 Thank TradeshowAdvisor
HotelCielo, Owner at Hotel Cielo, responded to this review

It really is wonderful how you describe the hotel in such detail to pain the picture for others who have not been. Thank you for your time in doing that. We are so glad that you enjoyed our hotel and our restuarant. We look forward to having you back! Please remember to book directly with us to take enjoy our... More 

College Station, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 23, 2016

We thoroughly enjoyed our stay at this charming gem of a hotel, ideally situated along the promenade in the midst of all the shops and only a block from the beach. All tourist amenities can be found within a short, pleasant stroll, including the bus station and the ferry to Cozumel. Hotel Cielo provides an intimacy generally lacking at the... More 

Helpful?
1 Thank 487sophia
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for your kind words! We strive to stand out and are so honored that you chose us and you had such a great stay. We appreciate the description you gave and look forward to your next stay! Remember to book with us directly to help us on a local level! More 

Boynton Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2016

All I can say is WOW! After looking for many places to honeymoon at, we came across Hotel Cielo. We liked the location and since a friend stayed here before, we figured we would give it a try before heading to Tulum. When I made the reservation, I told them it was our honeymoon. When we arrived, there was a... More 

Helpful?
1 Thank denah75
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for writing such a glowing review. We are glad that we could be a part of making your honeymoon so special. We know there are so many place you could go and we are honored that you chose us and Carboncitos and that you returned on the same vacation too! We look forward to seeing you again soon!... More 

Questions? Get answers from hotel staff and past guests. Ask a question

401 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (338)
Viewed
Hotel & Grounds (99)
Viewed
View from Room (25)
Viewed
Family/Play Areas (2)
Viewed
Pool/Beach Area (14)
Viewed
Room/Suite (55)
Viewed
Dining (13)
Viewed
Bathroom (9)
Viewed
Business Center/Function Rooms (2)
Viewed
0:52
Videos (1)
Viewed
Other (118)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (63)
Viewed
Room/Suite (15)
Viewed
Hotel & Grounds (13)
Viewed
Business Center/Function Rooms (1)
Viewed
Dining (8)
Viewed
View from Room (1)
Viewed
Bathroom (7)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.1 mi away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#41 of 210 in Playa del Carmen
4.5 of 5 stars 1,144 reviews
0.3 mi away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#11 of 210 in Playa del Carmen
4.5 of 5 stars 951 reviews
1.0 mi away
Hotel Casa Ticul
Hotel Casa Ticul
#30 of 210 in Playa del Carmen
4.5 of 5 stars 753 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Lunata
Hotel Lunata
#70 of 210 in Playa del Carmen
4.5 of 5 stars 337 reviews
0.6 mi away
Aventura Mexicana
Aventura Mexicana
#20 of 210 in Playa del Carmen
4.5 of 5 stars 1,459 reviews
0.4 mi away
Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico
Acanto Boutique Hotel and Condom...
#15 of 210 in Playa del Carmen
4.5 of 5 stars 757 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 

Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $86 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotwire, Priceline, Odigeo, Travelocity, Hotels.com and Cheap Tickets so you can book your Hotel Cielo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#26 Business Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay