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Traveler (446)
Room & Suite (131)
Dining (28)

Overview

AMENITIES
Free Wifi
Breakfast Available
Air conditioning
Non-smoking hotel
Restaurant
Bar/Lounge
Concierge
3.5 Star accommodation
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Rooms
Aug 25Aug 26
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1 room, 2 adults, 0 children
Standard Room
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Reviews (967)
Filter reviews
817 results
Traveler rating
599
167
34
10
7
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Time of year
LanguageEnglish
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Traveler rating
599
167
34
10
7
Show reviews that mention
All reviews restaurant downstairs restaurant carboncitos recommend hotel charming hotel ado bus station mexican charm perfect location mexican hotel street noise small hotel hot water rooftop bar fifth avenue beach towels ferry to cozumel tacos balcony
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1 - 5 of 817 reviews
Reviewed 1 week ago via mobile

Nice small hotel right off 5th (the Main Street with shops and bars. ) It is far enough away from the party and bars so you can sleep and relax in this very unique Mexico hotel. The restaurant Carboncitos which is attached to the hotel...More

Date of stay: August 2019
Thank 38ronaldc
Response from HotelCielo, Propietario at Hotel CieloResponded 5 days ago

The best compliment for us above all others is that our guests want to come back. We so appreciate the time you took to write this and for shring it with the TripAdvisor community. Being a small boutique hotel, keeps us out of the eye...More

Reviewed 2 weeks ago

I enjoyed my time at Hotel Cielo, and dinner at the restaurant downstairs! We had crepes suzette flambe prepared table side. I slept well in the air conditioning, and I will be back. Thank you Hotel Cielo,More

Date of stay: July 2019
Thank Jaja L
Response from HotelCielo, Propietario at Hotel CieloResponded 2 weeks ago

Thank you so much for your review and the time you took to write it. Your recommentations and details help other members to get to know us better even before they come to visit us. We hope that you had a memorable experience and we...More

Reviewed 2 weeks ago

This is our 3rd time staying at Hotel Cielo and it keeps getting better. This is an authentic Mexican hotel that is amazingly clean and well kept. I don't understand how someone can pass this up for those "Americanized" hotels that keep popping up in...More

Date of stay: July 2019
Thank Boynton14
Response from HotelCielo, Propietario at Hotel CieloResponded 2 weeks ago

Wow what a great review! Thank you so much for taking the time to write this to show other Tripadvisor members what we are about. We try very hard to give you a traditional Mexican vibe when you are in Mexico. We feel this is...More

Reviewed 3 weeks ago

This charming hotel is really close to 5th Ave. The rooms are cleverly decorated, and the beds are comfortable. There is a super cool rooftop deck that is great for yoga or chilling with a good book, with awesome views of the Caribbean a short...More

Date of stay: June 2019
Thank Kinich
Response from HotelCielo, Propietario at Hotel CieloResponded 2 weeks ago

Thank you for this beautiful review. We love how each of our guests describe their stay with us. We are so happy that you enjoyed your stay and got to enjoy the rooftop. Thank you for mentioning Carboncitos! We appreciate your loyalty and being a...More

Reviewed July 11, 2019

The staff at Hotel Cielo is so great. They are helpful and so kind. The rooms are very nice and the rooftop has a great view. The location is central which is convenient but sometimes there is noise from the street or construction. Not a...More

Date of stay: June 2019
Thank Robyn644
Response from HotelCielo, Propietario at Hotel CieloResponded 4 weeks ago

Thank you so much for the time you took to write this review for us. We value every review that comes to us to learn more about where we are in servicing our customers. We hope we will see you again on your next visit...More

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About
Description
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at More $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Air conditioning
Breakfast Available
Concierge
Multilingual Staff
Non-smoking hotel
Pool
Beachfront
Room service
Free parking
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-smoking rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-smoking rooms
Number of rooms
18
Price range
$70 - $163 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Santa Barbara
Also Known As
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-smoking rooms
Number of rooms
18
Price range
$70 - $163 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Santa Barbara
Also Known As
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen

Photos

Traveler (446)
Room & Suite (131)
Dining (28)
Pool & Beach (14)
Family and Play Areas (3)
Business Center & Event Rooms (3)
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Questions & Answers
Ask a question
Jaeger62
July 23, 2018|
Answer
Response from HotelCielo | Property representative |
So sorry for the delayed answer. Tes it is safe , we are just 2 blocks away
2
Votes
647jordanm
February 13, 2018|
AnswerShow all 2 answers
Response from FRANZESE | Reviewed this property |
No, 1/2 block west.
0
Votes

Room Tips

"balocony rooms"
HopeR30
May 21, 2019
Read review
"every room is great,we have stayed in multiple rooms"
OnAir180471
May 7, 2019
Read review
"Very good value for money."
laufeyg2014
Mar 6, 2019
Read review
"The hotel is 1/2 block off the main drag and is very quiet for its location. All rooms for our group were..."
craigu2019
Jan 31, 2019
Read review
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