We absolutely love Cielo. Very clean rooms with a Mexican flair. Great air conditioning and super comfortable beds! We love the rooftop to have some quiet time. Over looking the sea that is one block away. Love people watching on the famous 5th ave. Beautiful huge palapa on the roof also for lounging in the shade with the breeze of the sea. Washroom with a really neat door on the roof. We love the location. Recommend Hotel Cielo to anyone looking for a wonderful place to stay.
I've been visiting Hotel Cielo for 10 years, and once again, the staff did not disappoint. It feels more like visiting friends than staying at a hotel. Everyone knows your name, and the owners Steve and Alejandra are highly visible and engaged with their guests. The hotel is extremely clean, and is located at a perfect location, right on 5th Avenue and less than 1 block from the beach. You can see the ocean and sand right from the hotel. Don't hesitate to consider Hotel Cielo for your next stay in Playa del Carmen
Cute boutique hotel with that authentic Mexican feel that's getting hard to find. When I heard how well they are taking care of all their staff during the tough COVID season, it spoke volumes. Many places cut their people or dropped them to nominal wages. Hotel Cielo didn't. If you like supporting places who support their people and do everything with integrity, be their guest... Plus, the food downstairs is some of the best in Playa.
Hotel Cielo in Playa del Carmen is just a wonderful little hotel with an old world feel and filled with warmth & charm. We feel bad for we should of wrote this review months ago, but here we are doing our best to make up for it.Property has such a Mexican hacienda style with a rooftop second to none & breathtaking views of the Caribbean. Staff, absolutely wonderful and very accommodating. Their restaurant Carboncitos, delicious !!! will be reviewing them as well. Overall....just Incredible , felt so comfortable as if we were in our own home and can't wait to to return. Oh ... and they had great WiFi. Hotel Cielo..... thanks for a great vacation
This spring pre-Covid we visited Hotel Cielo. It was so cute and the staff was so nice. The owners even are there and take time to talk with you. Its cozy and so different from big resorts. We can't wait to go back. I loved the natural decor and not wild loud colors.