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4th Street, Between 5th And 10th Ave., Playa del Carmen 77710 Mexico
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Traveler (485)
Room & Suite (142)
Dining (41)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#12 of 331 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.7
Service
4.8
Value
4.6
Travelers' Choice
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Car hire
Rooftop terrace
Baggage storage
24-hour front desk
Breakfast available
Special diet menus
Concierge
Non-smoking hotel
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Room features
Air conditioning
Desk
Private balcony
Safe
Bottled water
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Spanish

Location

Full view
97Great for walkers
Grade: 97 out of 100
301Restaurantswithin 0.3 miles
74Attractionswithin 0.3 miles
1056Reviews30Q+A100Room tips
Traveler rating
  • 785
  • 206
  • 39
  • 14
  • 12
Time of year
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Popular mentions
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sightseer16 wrote a review Yesterday
Milford on Sea, United Kingdom45 contributions47 helpful votes
Excellent communication ahead of our brief stay at Hotel Cielo - an airport transfer was arranged and worked perfectly. Playa del Carmen was on the lively side for us old fogeys so we were a bit overwhelmed by the noise and lights and struggled to sleep as we had a room at the front of the hotel. On the second night the hotel provided earplugs which made all the difference. 24 hour staffed reception reassuring and extremely helpful in arranging transport and offering recommendations. Compared to the vast impersonal resort we moved onto for a corporate event Hotel Cielo offered great value and professional service. If you like Playa del Carmen and want to be near the action I’d highly recommend this hotel and the restaurant below it.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Bring earplugs!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brian M wrote a review Sep 2022
2 contributions
Came here with my girlfriend who was here visiting me from out of town and she always likes to try new hotels to stay at -- she said location was really important to her as she doesnt like to walk far to get to good bars and restaurants and Hotel Cielo is right there in the middle of town, literally 20yards from 5th Avenue. So I looked around and eventually decided on this hotel right by 5th Ave and we certainly liked the traditional Mexican style rooms, family feel to the hotel, the a/c was good in our room (very important!) and we really enjoyed our time here! Staff were beyond helpful and friendly, nothing was a problem and we even chatted to the owner Steve who was super-friendly and made some great suggestions for nightlife. Overall it was a great choice, not expensive, super location and the restaurant next door is simply so convenient too! Highly recommend this place if you want a well-priced friendly hotel right in the middle of town near everything.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven krisztin, Propietario at Hotel Cielo
Responded yesterday
Thank you so much for taking the time to write this amazing and detailed review for us. It was nice to read about your experience with us here on Tripadvisor! We work towards giving our guests a personal boutique experience. Thanks to your review, we know we are on the right track! We are so happy to be a part of your Playa del Carmen memories with your girlfriend! Every review is very important for us and we truly appreciate it. Thank you for recommending us and we hope to see you soon! We can't wait to have you back when your girlfriend visits again! Please consider booking with us directly to enjoy special incentives like discounts in Carboncitos.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jelsy and Nick wrote a review Sep 2022
Washington1 contribution
This was our first time visiting Playa Del Carmen and let us say, Hotel Cielo exceeded our expectations. From their prompt communication to incredibly friendly and helpful staff, my wife and I would 100% stay here again. Let's first start off with the staff! They were so helpful and wonderful. Before we even arrived, they showed their high level of customer service. Whenever we emailed our questions, the staff usually got back to us within a day at most. There was a time when they responded within 15 min. Our first room ended up not having a safe box. When we notified the front desk they immediately made accommodations to place us in another room that did have one. We also needed a couple of things printed which they happily assisted with. This level of customer service eased travel stresses and allowed us to enjoy our vacation. We paid for a standard room and it was perfect for what we needed since we were out and about most days. The traditional Mexican architecture made the place feel very warm and cozy. The King sized bed we had was very comfortable as well. In our specific room our shower was slightly smaller, and we only had a small open closet but we didn't mind. The location was perfect. Hotel Cielo is located right next to 5th Ave, the main tourist street of Playa. 5th Ave has a reputation for being loud at night. However for us this was not too much of an issue. From our experience the noise was not as loud as we thought it would be from our room. Usually, things quieted down around 10-11 pm. Due to the hotel being next to 5th Ave., many of the tour and airport transports were unable to come straight to the hotel front door (5th Ave is a pedestrian only street). However, the pick-up locations for the transports we booked (Xcaret Tours and Cancun Transfers) were a short 7 min walk at most, which we found very convenient. This hotel was close to everything! There were endless options for meals, gift shops, beaches, and entertainment. We would recommend this hotel to anyone traveling to Playa!
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Date of stay: September 2022
Value
Location
Service
Room Tip: Book the Superior Room for more space. Rooms towards the back of the hotel tend to be quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven krisztin, Propietario at Hotel Cielo
Responded yesterday
Welcome to the family! What a wonderful review! Every review is very important for us and we truly appreciate the time you took to share our delightful details with other TA members! You graciously took the time to speak about your experience and many of our advantages. We are honored to be a part of your vacation and your Playa del Carmen memories and hope to be for many years to come! Thank you for recommending us and we will see you again soon! Please consider booking with us directly next time to enjoy special incentives like discounts in Carboncitos. We know we will see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carrie L wrote a review Aug 2022
4 contributions
I've been coming here for quite a few years with my family, Hotel Cielo is one of my favorite places to be. The rooms are clean and comfortable. The staff is always incrediby friendly and helpful. The location is awesome, it is only a few minute walk to the beach and for the days you want to stay and relax at the hotel, you can enjoy the palapala on the roof.
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: Choose a room with a balcony if available.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven krisztin, Propietario at Hotel Cielo
Responded Aug 24, 2022
Thank you so much for taking the time to write this kind review for us. It means the world to us that you trust us with your family vacation and memories. Every review is very important for us and we truly appreciate yours. We are honored to be a part of your vacation in Playa del Carmen memories for the past years. Thank you for recommending us, sharing our details, and we hope to see you again soon! Please consider booking with us directly next time to enjoy special incentives like discounts in Carboncitos. We know we will see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Norman B wrote a review Aug 2022
2 contributions
I have been returning to Mexico for several years and find Cielo to be the best Boutique hotel playa de Carmen. The rooms are charming with a feel of old mexico, and extremely clean with comfortable beds. The location is perfect, one block from the beach right off 5th avenue close to some great restaurants and the ferry to Cozumel. The staff is absolutely amazing exceeding my expectations giving advice on everything from safe travels to best and places to visit and explore. In addition, the rooftop is beautiful with a amazing view and peaceful area to relax. Cielo also has a excellent restaurant attached. Carboncitos is,covenant with great food and value. Hotel Cielo will not disappoint, you will appreciate the quality, vaul and attention to detail. I highly recommend Hotel Cielo, it truly is a hidden gem in all of Playa de Carmen.
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Date of stay: June 2022
Value
Rooms
Service
Room Tip: Quieter rooms are in the back, but they have two big beautiful rooms with decks in the front.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven krisztin, Propietario at Hotel Cielo
Responded Aug 24, 2022
Thank you so much for taking the time to write this kind review for us with so many details! Every review is very valuable for us and we truly appreciate yours. We are honored to be a part of your vacation family when you are in Playa del Carmen. Thank you again and we can't wait to see you on the next round! Please consider booking with us directly next time to enjoy special incentives like discounts in Carboncitos. We know we will see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kinich wrote a review Aug 2022
Sarasota, Florida71 contributions72 helpful votes
Coming back to this Playa gem after three years away was like coming home. The rooms are charming, with their tile accents and comfortabole beds, and each is well appointed and scrupulously clean. It is close to the ferry to Cozumel, and is within walking distance to restaurants, shops and coffee bars. The staff is sweet and accomodating, and the charismatic owners are usually on site. There is a lovely roof top terrace, and an excellent restaurant, Carboncitos, on site. We will surely return to Hotel Cielo, easily the best value and the most inviting accomodations in Playa del Carmen.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: Rooms near the front have terraces which are fun for people watching.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven krisztin, Propietario at Hotel Cielo
Responded Aug 24, 2022
What a wonderful review! Every review is very important for us and we truly appreciate the time you took to share our delightful details with other TA members! We are honored to be a part of your vacation in Playa del Carmen memories after all these years! Thank you for recommending us and we will see you again soon! Please consider booking with us directly next time to enjoy special incentives like discounts in Carboncitos. We know we will see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
laurie p wrote a review Aug 2022
Alberta,canada147 contributions56 helpful votes
This cute, clean hotel never disappoints us. The a/c is great, plenty of hot water, can't beat the fantastic location just off of the famous 5th Avenue! One short block to the beach! The rooftop with a huge palapa is so nice to relax with a drink after a long day. We love people watching and gazing at the carribean sea from the roof. There is a water cooler to fill up your water bottle with drinkable water anytime you want. We have stayed many times at this wonderful hotel and totally recommend an enjoyable stay. Will see you again when we return. Thanks Cielo!
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: The rooms with a balcony are wonderful!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven krisztin, Propietario at Hotel Cielo
Responded Aug 24, 2022
Thank you so much for this amazing review! Every review is very important for us and we truly appreciate it. Your review is very valuable since you are a "repeat offender". Love to have you coiming back time and time again! We are honored to be a part of your vacation in Playa del Carmen memories for the past years. Thank you for recommending us and we hope to see you again soon! Please consider booking with us directly next time to enjoy special incentives like discounts in Carboncitos. We know we will see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Darrin C wrote a review Jun 2022
Kansas, Illinois2 contributions
Stayed here many times. The staff is always above and beyond! They take care of all your needs plus more. Very clean rooms! Will always make this my home when here. Thank you all so very much! I already miss everyone. Take care everyone!
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Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven krisztin, Propietario at Hotel Cielo
Responded Jun 30, 2022
Thank you so much for taking the time to write this kind review for us. Every review is very important for us and we truly appreciate it. We are honored to be a part of your vacation in Playa del Carmen memories for the past years. Thank you for recommending us and we hope to see you again soon! Please consider booking with us directly next time to enjoy special incentives like discounts in Carboncitos. We know we will see you soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
a v wrote a review Jun 2022
grant20 contributions24 helpful votes
A uniquely beautiful hotel! Centrally located for all the fun of fifth avenue, close to the ferry to Cozumel, and walking distance to the beach. Our room was absolutely beautiful and the staff was very kind. The rooftop is a great place to have a glass of wine and enjoy the view of the ocean and lights of Cozumel. We cannot wait to return!
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven krisztin, Propietario at Hotel Cielo
Responded Jun 5, 2022
Thank you so much for taking the time to write this amazing and detailed review for us. It was nice to read about your experience with us here on Tripadvisor! We work towards giving our guests a personal boutique experience. Thanks to your review, we know we are on the right track! We are so happy to be a part of your Playa del Carmen memories! Every review is very important for us and we truly appreciate it. Thank you for recommending us and we hope to see you again soon! We can't wait to have you again! Please consider booking with us directly to enjoy special incentives like discounts in Carboncitos.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shauna & Conway wrote a review Feb 2022
1 contribution1 helpful vote
My husband and I stayed at Hotel Cielo for our late Honeymoon celebration (as we got married in the middle of COVID). About a week before our trip I started to get nervous about how much would be open, based on the variant, and what I had read in the news about possible shutdowns. A quick call to the Hotel Cielo team was all that was needed to alleviate my fears. Jose answered all of my questions in wonderful detail, and really left the decision in our hands - they were flexible but assured us that if we came, we wouldn't regret it, and they were so right! We arrived and were checked in by the very lovely Front Desk Agent - she was there throughout most of our stay and always warm and welcoming. The room was exactly as pictured - no surprises. Housekeeping service was prompt at refreshing our room and towels daily. As you will read in some of the reviews, the streets can be noisy at times. Honestly, we loved this as we were right in the mix of things - you are so close to 5th Avenue! Some of our favorite moments were enjoying the views and people watching from our balcony. On our final night, right outside of the restaurant (and our room), was a very talented young artist who was singing to the diners in Carboncitos - it was such a treat that we ran down there to tip her, as it was great entertainment from the comfort of our room! The location was absolutely perfect. We did multiple tours and also took time to walk around and explore on our own - absolutely everything we wanted to do, including various pickup points for transportation, was within walking distance from the hotel. The beach is SO close, which is an added bonus as the hotel will provide beach towels and you can leave your valuables in the room. Sadly, we had a VERY early flight out of the Cancun Airport and had to depart the hotel in the wee hours of the morning. The overnight staff member did not have full access to our account to return our $25 deposit when we checked out, but promised to pass along the details to the morning staff to coordinate thereafter. I received an email later that same day, as well as subsequent phone calls from the owner, Steven, to ensure that the transaction went through. This follow-up was such a nice touch and greatly appreciated. Great service and leadership comes from the very top - and it's apparent this is the case at this quaint and lovely hotel! We will definitely be back to Hotel Cielo and Playa when our travels allow!
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Date of stay: January 2022
Location
Service
Sleep Quality
Room Tip: 2nd Floor balcony had a wonderful view!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Steven krisztin, Owner at Hotel Cielo
Responded Mar 1, 2022
Thank you so much for taking the time to write this amazing and detailed review for us. It was nice to read about your experience with us here on Tripadvisor! We work towards giving our guests a personal boutique experience. Thanks to your review, we know we are on the right track! We are so happy to be a part of your honeymoon memories! You definitely deserve the best after the last two years. Every review is very important for us and we truly appreciate it. Thank you for recommending us and we hope to see you again soon! We can't wait to have you again! We hope for your anniversary! Please consider booking with us directly to enjoy special incentives like discounts in Carboncitos.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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123456
PRICE RANGE
$72 - $116 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Santa Barbara
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
18
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Frequently Asked Questions about Hotel Cielo
Which popular attractions are close to Hotel Cielo?
Nearby attractions include Quinta Avenida (0.2 miles), Playacrawl (0.3 miles), and L'Ambassade (0.2 miles).
What are some of the property amenities at Hotel Cielo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Cielo?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hotel Cielo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel Cielo?
Conveniently located restaurants include Osteria De Roma, Senor Frog's Playa del Carmen, and Los Tapetes.
Is Hotel Cielo located near the city center?
Yes, it is 0.5 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Hotel Cielo?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Cielo?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.5 miles).