We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Playa Del Carmen

Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Holiday Inn Express Playa Del Carmen
Holiday Inn Express Playa Del Carmen
Panoramas (16)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

396 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Holiday Inn Express Playa Del Carmen
See the most recent reviews
Showing 182: English reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 21, 2016

It is na nice and clean Hotel with excellent staff. Price compared to "want to be Hotels" a bit closer to the beach line is very well! What you get is a Hotel with international Standards! Internet works actually and you do not find funny decorated "cosy style" rooms without any view only to cover bad subtance. ALl is clean,... More 

Helpful?
Thank seabobbase s
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you for taking the time to express your thoughts and concerns regarding our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and... More 

Airdrie, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 11, 2016

We arrived at the Holiday Inn Express on January 30. Our vacation was booked at the Wyndham Azteca, but our flight got in later in the day so we stayed at the Holiday Inn for the night so we could check into our resort first thing in the morning. The desk staff were friendly, helpful and spoke fluent English. The... More 

Helpful?
Thank MoondropCricket
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you so much for your kind comments regarding your stay at Holiday Inn Express Playa del Carmen, our goal is your satisfaction and we will continue making our best to exceed your expectations. We hope to see you soon! Sincerely, Xochitl Perez General Manager More 

Nice, France
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 16, 2016 via mobile

We have only stayed 1 night but we found the hotel very nice. It is a family hotel with a small pool, close to a grocery store and other little shops. It is not close to the beach! Everything is clean, rooms are well appointed and the hotel is a nice place to stay for a few days.

Helpful?
Thank mario a
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you so much for your kind comments regarding your stay at Holiday Inn Express Playa del Carmen, our goal is your satisfaction and we will continue making our best to exceed your expectations. We hope to see you soon! Sincerely, Xochitl Pérez General Manager More 

Thessaloniki, Greece
Level Contributor
9 reviews
7 hotel reviews
3 of 5 stars Reviewed January 12, 2016

Not the best service. Quite slow staff, average breakfast. Big and clean rooms, in the typical Holiday inn style, not something special. Quite away from the beach but right next to the exit of the village. Convienent for travelers with a car

Helpful?
Thank bazThessaloniki
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you for taking the time to express your thoughts and concerns regarding our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are pleased to know that we were able to meet your expectations when it comes to providing comfortable room accommodations... More 

Columbus, Ohio
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 11, 2016

I have stayed at MANY IHG brand properties and this hotel is just doing OK. Good things first: the room was spacious and clean. Staff was helpful. The lobby looks cheap, and breakfast below average -- and ran out of food early. Concierge also needs more traning.

Helpful?
Thank flag_cn
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you for taking the time to express your thoughts and concerns regarding our hotel. We are pleased to know that we were able to meet your expectations when it comes to providing comfortable room accommodations and the services. We have taken note of your valuable comments and will use these to monitor and improve the quality of... More 

London, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed January 3, 2016 via mobile

We had booked this hotel in Playa Del Carmen for a day as we did not get the extra night we needed in our resort. The hotel is an absolute nightmare and one to avoid. The staff at check in are very casual and seemed uninterested. The room was decently sized but was not clean. The floor was sticky and... More 

Helpful?
1 Thank ReviewsbyTC
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you for taking the time to express your thoughts and concerns regarding our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and... More 

Travelers are raving about these Playa del Carmen hotels

Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed January 1, 2016 via mobile

We spent here the Christmas time as part of our trip to Playa de carman The hotel looks good inside but lot to maintain Water pressure is poor no water flow Wifi coverage is poor as well Building 3 was very smelly (misty) No sure we would visit again Nice customer service though

Helpful?
Thank GY9124
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you for taking the time to express your thoughts and concerns regarding our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Is good to know you like the the services provided to our staff. On the other hand, allow us to apologize... More 

Boulder, Colorado
Level Contributor
164 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed December 30, 2015

There is nothing special about this hotel but if you are looking for a place to sleep this is clean, well managed, efficient, safe and conveniently located. The room was spotless. Everything in the hotel works service is prompt. Easy in, easy registration, easy check out. Hotel has security and the parking lot is lit. It is right on the... More 

Helpful?
Thank TripAffine
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you for taking the time to share your feedback about your stay at the Hotel, we are pleased to know that we were able to meet your expectations regarding comfortable room accommodation. Our goal is your satisfaction and we will continue making our best to exceed your expectations. We hope to see you soon! Sincerely, Xochitl Pérez... More 

2 reviews
5 of 5 stars Reviewed December 28, 2015

This hotel have a great services and great employees, I stayed there for 3 nights and I felt like home, room spacious and A/C was great, the facilities was awesome, pool clean and nice. We arrive early about 1200 and room was ready and let me check in early. The only complaint I have do not have beers at the... More 

Helpful?
Thank Eugenio S
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you for taking the time to share your feedback about your stay at the Hotel, we are pleased to know that we were able to meet your expectations regarding comfortable room accommodation, and enjoy the services of our staff. Your satisfaction is most important . And we will continue to provide services and facilities in accordance with... More 

Bogota, Colombia
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed December 8, 2015 via mobile

Well... I didn't know much about the area and my choice was made based on low price and brand promise. Later I found out I would get better locations within Playa del Carmen in hotels around the 5th Av. But most of those are small or boutique, so it is better if you get a recommended one or you are... More 

Helpful?
2 Thank Ximena C
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you for taking the time to express your thoughts and concerns regarding our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are confident that our management will continue to do their best in order to make your future stays more desirable.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

335 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (100)
Viewed
Room/Suite (16)
Viewed
Pool/Beach Area (23)
Viewed
Hotel & Grounds (37)
Viewed
Business Center/Function Rooms (2)
Viewed
Family/Play Areas (1)
Viewed
Dining (1)
Viewed
View from Room (1)
Viewed
Other (19)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (198)
Viewed
Amenities (51)
Viewed
Pool (21)
Viewed
Dining (18)
Viewed
Standard Double Room (33)
Viewed
Standard King Room (32)
Viewed
The Hotel (43)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (37)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (5)
Viewed
Dining (2)
Viewed
Room/Suite (17)
Viewed
Bathroom (2)
Viewed
Business Center/Function Rooms (3)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.2 mi away
City Express Playa del Carmen
City Express Playa del Carmen
#117 of 209 in Playa del Carmen
3.5 of 5 stars 269 reviews
0.9 mi away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#41 of 209 in Playa del Carmen
4.5 of 5 stars 1,122 reviews
0.5 mi away
Eurostars Hacienda Vista Real
Eurostars Hacienda Vista Real
#90 of 209 in Playa del Carmen
4.0 of 5 stars 563 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
One Playa Del Carmen
One Playa Del Carmen
#58 of 209 in Playa del Carmen
4.5 of 5 stars 526 reviews
0.4 mi away
Apart Hotel Casaejido
Apart Hotel Casaejido
#29 of 209 in Playa del Carmen
4.5 of 5 stars 442 reviews
1.1 mi away
La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
#50 of 209 in Playa del Carmen
4.5 of 5 stars 2,111 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Conveniently located only 5 blocks away from our beach club, this award winning three-star hotel caters to the value-oriented traveler who is looking for excellent accommodations and price. Our European Plan allows you to get your full American breakfast in the morning and spend the rest of your day in excursions. Our hotel is located only 5 minutes from Xcaret and Delphinus with shuttle service available. At the end of your day relax in our swimming pool amid beautiful surroundings. ... more   less 

Additional Information about Holiday Inn Express Playa Del Carmen

Address: Lt 5 Mz 29 Fracc Playacar, Playa del Carmen 77713, Mexico (Formerly Holiday Inn Express Playacar Riviera Maya)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $61 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Playa Del Carmen 3*
Number of rooms: 145
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, IHG, Expedia, Despegar.com, Priceline, Travelocity, Hotels.com and Odigeo so you can book your Holiday Inn Express Playa Del Carmen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
Express Playa Del Carmen
Express Playacar Riviera Maya
Holiday Inn Playa Del Carmen
Playa Del Carmen Holiday Inn
Holiday Inn Express Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#57 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay