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Wyndham Garden Playa Del Carmen

Traveler (194)
360
Panoramas (16)
Room & Suite (115)

About

#141 of 236 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Take a deep breath and relax as you settle into our newly renovated Wyndham Garden Playa del Carmen hotel nestled in the heart of the Riviera Maya. We are minutes away from the famous Fifth Avenue, and within close proximity to theme parks, archeological sites, and beaches. Rest in the lush comforts of our spacious guest rooms with abundant amenities including luxurious bath essentials; free high-speed WiFi, and flat-screen HDTV. Celebrate your special events including romantic beach theme weddings and elegant receptions in our 3 vibrant event rooms, or outside in our glorious gardens.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Room service
Restaurant
Breakfast included
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
661Reviews
35Q+A
35Room tips
Traveler rating
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Popular mentions
Hotel is fine, there is good wifi, free parking, pool, gym, rooms are quite new. What was the biggest problem for us that our room was too humid it was impossible to dry something inside and it is also impossible to open the windows in the hotel so you cannot get fresh air
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Response from Gabriela M, Director de Recepción at Wyndham Garden Playa Del Carmen
Responded Mar 13, 2019
Dear Lucia, We appreciate the time it took to give us your valuable comments about your stay at Wyndham Garden Playa del Carmen, how nice to know that you enjoyed the rooms and the service of our staff. We will continue to strive to improve the areas of opportunity with breakfast, and we hope you will give us the opportunity to continue attending you in your future visits to Playa del Carmen, we will be happy to receive you !! Best regards
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Never stay there, the service is awful, they run out of water and I couldn’t even flush the toilette. Really bad experience. During breakfast which ends at 11 but they decided to stop it at 10:30 and took literrally the food out of my mouth and kicked us out.
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Response from Gabriela M, Director de Recepción at Wyndham Garden Playa Del Carmen
Responded Jan 2, 2019
584/5000 Dear guest: I appreciate your comments. We deeply regret having provided a service below the level of quality that characterizes us and the image we have created. We want to ask you in the most attentive way, accept our apologies. We are taking measures so that events of this nature are not presented again, thus improving our quality in the service. We know that it is difficult to recover the lost trust, however we hope you will give us the opportunity to serve you as you deserve. Best regards. Count on us!
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Sheets were not clean the past two times I stayed at this hotel. They need to work on having it be a clean hotel. Breakfast options were very limited. Mostly just chips and salsa. They need to add more variety.
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Review collected in partnership with this hotel
Response from Gabriela M, Director de Recepción at Wyndham Garden Playa Del Carmen
Responded Dec 5, 2018
Dear guest, We appreciate the time you took to give us your valuable comments about your stay at our services, I offer you an apology as your stay did not live up to your expectations. Your comments are very valuable and help us in our processes of continuous improvement. Even if your stay was not for your complete satisfaction, we hope you will give us the opportunity to assist you on your next visits to Playa del Carmen, where we assure you we will do our best to change your impression about our service. Best regards. Count on us !
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I attended a conference. We normally stay at resorts but I had such a great experience that next time we go to PDC we will stay at this hotel. Great service, nice/safe walk to town. Lunch and dinner options are limited, but you can find excellent restaurants in town.Buffet is
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Review collected in partnership with this hotel
Response from Gabriela M, Director de Recepción at Wyndham Garden Playa Del Carmen
Responded Nov 7, 2018
Thank you for taking the time to give us your valuable comments. We are pleased to know that we were able to meet your expectations about the services provided for our staff. Our goal is your satisfaction, and provide memorable experiences as well. Thank you to choose Wyndham Garden Playa del Carmen, we hope to see you soon! Best Regards.Count on us!
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We spent last 2 nights of our vacation at this hotel and it was comfortable. We wished it was closer to the beach, but it's not too far via taxi. The breakfast was absolutely delicious! We stayed at an all inclusive resort for first 5 nights and found the food to be flavorless.
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Response from Gabriela M, Director de Recepción at Wyndham Garden Playa Del Carmen
Responded Oct 16, 2018
Thank you very much for your comments, we are glad to know that we have covered your travel expectations. It will be a pleasure to serve you again, we hope to see you soon. Count on us
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PRICE RANGE
$54 - $119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express playacar riviera maya hotel playa del carmenexpress playa del carmenexpress playacar riviera mayaholiday inn playa del carmenplaya del carmen holiday inn
FORMERLY KNOWN AS
Holiday Inn Express Playa Del Carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
196
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