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Holiday Inn Express Playa Del Carmen

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Holiday Inn Express Playa Del Carmen
Holiday Inn Express Playa Del Carmen
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395 Reviews from our TripAdvisor Community

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Showing 181: English reviews
Dallas, Texas
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Holiday Inn Express in Playa del Carmen is a clean and comfortable option when visiting Playa del Carmen. A really good breakfast is included as well as wifi. It is quite a few blocks from Quinta Avenida but still very walkable. If walking is not for you, a taxi is only $5 usd. I would definitely recommend for the price... More 

Helpful?
Thank J T
Corona, California
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Went there with another family. We both booked at the same time over a month earlier. When we checked in they took the other partys reservation at the 50 a night rate and they had a mexican last name. When it was my turn the told me 78 a night. I asked why and they could not tell me. However... More 

Helpful?
Thank daniam50

Travelers are raving about these Playa del Carmen hotels

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Very clean and very good service. Perfect location for activities along Riviera Maya. Breakfast is excellent, includes the usual, eggs, coffee, waffles, but adds local fruit, and mexican breakfast choices, like chilaquiles, quesadillas, etc. ....good stuff! Walking distance to Playa del carmen.

Helpful?
Thank Emilio R
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

HI express is usually my go-to hotel, have stayed in 10 of them and this one is the only one I wouldn't re visit. Room was clean and of nice size but the bathroom smelled of moist and the shower didn't worked correctly. They didn't fix it either. Upon arrival towels were dirty and had them all changed. Location is... More 

Helpful?
Thank Carlos S
IHGService, Guest Relations Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear Carlos S, Thank you for taking the time to write us a review regarding your recent stay. We are pleased to know you liked the location of our hotel. However, we would like to apologize you were not well satisfied with the room you received, specially the cleanliness of your bathroom. We appreciate your feedback as this is our... More 

Tucson, Arizona
Level Contributor
156 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed June 19, 2016

We stayed 3 days while we were in Playa Del Carman. The room was good. The breakfast was great. Lots of good fruit and beans, eggs green chili. The only thing to add to breakfast would be warm tortillas. The bed was very comfortable and the towels were plentiful. The only issue was the last day we were there they... More 

Helpful?
Thank Smokedogaz
Playa del Carmen
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed March 23, 2016

This is an efficient, clean, well-located business class hotel. The pool area is lovely and the breakfast is clean, fresh and with good variety. Check in is fast and efficient and the staff is friendly and bilingual.

Helpful?
1 Thank puppyTio1
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! ¡We hope to see you soon at Holiday Inn Express Playa del Carmen! Best regards, Xochitl Perez General Manager More 

Fort Saskatchewan, Canada
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed March 21, 2016

In the past after being the Holiday Inn, I have been able to report a good stay. Well, we were at the HI on both ends of our trip this year and it was not as good as in the past. Upon entering the room there was a bit stronger mildew smell than in the past. The smell is subtle... More 

Helpful?
Thank Ron T
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Thank you for taking the time to express your thoughts and concerns regarding our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and services we... More 

London, United Kingdom
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed March 3, 2016

Basic but perfectly acceptable hotel in Playa Del Carmen. Pool area is not very private as the lobby looks onto it. Would pick a different hotel if a nice secluded pool is important to you. Location is not too far from the center - about a 5 minute drive.

Helpful?
Thank Robert K
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you for taking the time to share your feedback about your stay at the Hotel, we are pleased to know that we were able to meet your expectations regarding comfortable room accommodation. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and services we offer to... More 

Pennsylvania
1 review
2 of 5 stars Reviewed February 23, 2016 via mobile

My family stayed in this hotel for 4 days. The drain in our shower was clogged our first night there. There was no hot water so they moved us to a new room which didn't resolve the problem. Our second room didn't have an ice bucket. After multiple phone calls to the front desk and one day later we finally... More 

Helpful?
Thank Buddy135
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you for taking the time to express your thoughts and concerns regarding our hotel. We are sorry our hotel did not live up to your expectations and regret you were not satisfied with the conditions of the room you received and affected your overall satisfaction. We have taken note of your valuable comments and will use these... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 21, 2016

It is na nice and clean Hotel with excellent staff. Price compared to "want to be Hotels" a bit closer to the beach line is very well! What you get is a Hotel with international Standards! Internet works actually and you do not find funny decorated "cosy style" rooms without any view only to cover bad subtance. ALl is clean,... More 

Helpful?
Thank seabobbase s
Xochitl P, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review

Dear guest, Thank you for taking the time to express your thoughts and concerns regarding our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Conveniently located only 5 blocks away from our beach club, this award winning three-star hotel caters to the value-oriented traveler who is looking for excellent accommodations and price. Our European Plan allows you to get your full American breakfast in the morning and spend the rest of your day in excursions. Our hotel is located only 5 minutes from Xcaret and Delphinus with shuttle service available. At the end of your day relax in our swimming pool amid beautiful surroundings. ... more   less 

Additional Information about Holiday Inn Express Playa Del Carmen

Address: Lt 5 Mz 29 Fracc Playacar, Playa del Carmen 77713, Mexico (Formerly Holiday Inn Express Playacar Riviera Maya)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $61 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Playa Del Carmen 3*
Number of rooms: 145
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Hotwire, Travelocity, Despegar.com, Hotels.com, Odigeo and Priceline so you can book your Holiday Inn Express Playa Del Carmen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
Express Playa Del Carmen
Express Playacar Riviera Maya
Holiday Inn Playa Del Carmen
Playa Del Carmen Holiday Inn
Holiday Inn Express Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#57 Family Hotel in Playa del Carmen
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