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Hotel Magic Express

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Traveler (46)
Room & Suite (16)
Dining (11)
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Overview
  • Excellent21%
  • Very good37%
  • Average25%
  • Poor6%
  • Terrible11%
Sep 29, 2017
“Good”
Jun 4, 2017
“Need some renovations on the room”
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
2 Star Hotel
All hotel details
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Rooms
Jun 4Jun 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (280)
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1 - 5 of 29 reviews
Reviewed September 29, 2017 via mobile

If you want to be in town with locals away from touristic places then this is a great place to get a Decent room, great service, and courteous staff, it's a bed and breakfast so nothing fancy, breakfast is not that good, I suggest you...More

Thank Luis Joaquin G
Response from guestservicemgcxprss, Guest Service at Hotel Magic ExpressResponded October 2, 2017

Dear Luis Joaquin G, We appreciate you having lodged with us in your last visit to Playa del Carmen. Your review is really important to us and other guests. The Continental breakfast we offer is selected according to the rate. We have looked out other...More

Reviewed June 4, 2017

The location and the service is good, only recommend you a renovation to the rooms, so check the installations by example in my roon the buttons of the toilet are not fuction only one button was fine.More

Review collected in partnership with this hotel
Thank manuelduran1975
Response from guestservicemgcxprss, Guest Service at Hotel Magic ExpressResponded June 5, 2017

Dear manuelduran1975, We appreciate your visit and review. All the observations from our customers are heard and considered to improve our service. We have detected the problem with the WC and have started an improvement programm in this matter. Unfortunately this is a WC model,...More

Reviewed May 29, 2017

Good service, comfortable rooms. Close to a shopping mall and the cultural center of Playa del Carmen, but a bit away from the beach, so it is a good choice as a hotel for business visits or short stays. Overall, simple but satisfactory.

Review collected in partnership with this hotel
Thank AFoolishMortal
Response from guestservicemgcxprss, Atención al cliente at Hotel Magic ExpressResponded May 31, 2017

Dear AFoolishMortal, We appreciate your visit and review. We are glad to know we had fulfill your expectations We hope to welcome you again in a next travel de Playa del Carmen and the Riviera Maya. King regards, Guest Service

Reviewed November 12, 2016 via mobile

OMG not Magic at all, the air conditioner don't work I call the concierge name Monica and she send me a guy and he told me the air is working I told him look at me I'm sweating ... well nothing I can do, I...More

1  Thank Monica K
Response from guestservicemgcxprss, Guest Service at Hotel Magic ExpressResponded November 14, 2016

Dear Guest, We appreciate your visit and review in TripAdvisor. We have followed this situation since you first claimed it in our front desk. In general, there was a high occupation during the weekend you visit us. We have looked in other rooms and asked...More

Reviewed June 12, 2016

this hotel is alittle bit far from 5th Ave however it was afforable and it was nice, stuff very helpful. it was spring break when I went there and the prices were afforable. I would definaly go back to this hotel.More

Thank Jonathan V
Response from mgmtmgcxprss, Gerente at Hotel Magic ExpressResponded June 14, 2016

Dear Jonathan V, We appreciate you have chosen us as your lodging option while visiting Playa del Carmen. We are as well thankful for your recommendation. We will be glad to welcome you again in the Magic Express Hotel in your next visit to Playa...More

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About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Room Service
Hotel Amenities
Breakfast included
Meeting Rooms
Room Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
$44 - $98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
$44 - $98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveler (46)
Room & Suite (16)
Dining (11)
Pool & Beach (7)
Business Center & Event Rooms (6)
Family and Play Areas (2)
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Room Tips
"Ask for rooms on the top floors, rooms on the ground floor are extremely noisy"
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