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    El Patio Hotel & Suites

    5ta Avenida | Cor. Calle 26, Centro, Playa del Carmen 77710, Mexico
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    1/29/2018 1/30/2018
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    Savings alert: 22% below average rate

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    $51
    $46
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    Traveler (21)
    Room & Suite (17)
    Hotel & Grounds (19)
    Overview
    • Excellent37%
    • Very good35%
    • Average19%
    • Poor7%
    • Terrible2%
    Travelers talk about
    “full kitchen” (3 reviews)
    “sister hotel” (2 reviews)
    Free Wifi
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Family Rooms
    Kitchenette
    Concierge
    Dry Cleaning
    3.0 Star Hotel
    All hotel details
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    Rooms
    Jan 29Jan 30
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (42)
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    1 - 5 of 20 reviews

    Reviewed 2 weeks ago via mobile

    Pros: -Customer service was excellent. They really want their customers to be happy. They went above and beyond to accommodate me. They even gave me a free upgrade. -Tours: the prices for tours were the best. Other people on the same tour paid $60-80 US...More

    Thank Rose J
    Response from HPM-EPHS, Director of Sales at El Patio Hotel & SuitesResponded 1 week ago

    Dear Ms. Rose, First of all we wish to thank you for leaving your comments about your recent stay with uys, we truly appreciate your time. And as you say out main concern is to keep our customers happy and we try our very best...More

    Reviewed 3 weeks ago

    This is a place to get pampered, a somewhat of a luxury hotel for my standards as I got a room with a receiving area, extended bed, though I was alone, extra robe and towels for the beach. However, because of its proximity to the...More

    Thank Indiana_Jonesse
    Response from HPM-EPHS, Director of Sales at El Patio Hotel & SuitesResponded 1 week ago

    Dear Jonesse, Thank you first of all for your comments, we are very happy that you enjoyed your stay and had a good time with us. Being close to everything in the heart of Playa del Carmen has pros and cons, but it definitely is...More

    Reviewed December 1, 2017 via mobile

    My room shower was not working, the hotel's solution was to downgrade me to a cheaper room And thats because that was the only room available.. When they asked me to move i specially asked if the new room is same as the one i...More

    Thank Yaniv S
    Response from HPM-EPHS, Director of Sales at El Patio Hotel & SuitesResponded December 6, 2017

    Dear Yaniv S, First of all thank you for taking the time to share your experience with us. We do our very best to care for all our guest and provide the necessary to secure their comfort. We truly apologize for any inconvenience you experienced...More

    Reviewed November 10, 2017 via mobile

    Great little hotel just a few stops from the 5th avenue. Prices are great and rooms have balconies. The room is nice and has everything you need. Nothing negative to say about this hotel. I will definitely come back.More

    Thank Jeremy85100
    Response from HPM-EPHS, Director of Sales at El Patio Hotel & SuitesResponded November 15, 2017

    Dear Jeremy, Thank you for stopping by and leaving your comments, we are very happy you enjoyed your stay and would return to stay with us. We do our very best to provide a 100% service to all our guest. Keep on spreading the word...More

    Reviewed April 30, 2017 via mobile

    Spent a long weekend in Playa and a few days in Tulum, we stayed one night at this hotel, amazing location, friendly staff, the building is old but the rooms are nice and clean, great experience, we ll be back

    1  Thank rokajoska
    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Dry Cleaning
    • Concierge
    • Multilingual Staff
    • Airport Transportation
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    Details
    • Price range
    • $46 - $111 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #86 On the Beach Hotel in Playa del Carmen
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Family Rooms
    • Number of rooms
    • 18
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Agoda and Hotels.com so you can book your El Patio Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • El Patio Hotel & Suites Riviera Maya/Playa Del Carmen, Mexico
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    Traveler (21)
    Room & Suite (17)
    Hotel & Grounds (19)
    Bathroom (5)
    Family and Play Areas (2)
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    Ask a question
    Questions & Answers
    CindyB0120
    January 12, 2018|
    AnswerShow all 2 answers
    Response from HPM-EPHS | Property representative |
    Dear Cindy, it is a normal safe with a lock provided in the front desk, you leave a deposit of $ 50 US for any incidentials and get it back when checking out.
    1
    Vote
    Room Tips
    "Reasonable priced, attentive staff, clean, close to beach."
    Read review
    "Request a corner room with a full ocean view."
    Read review
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