Porto Playa Condo Hotel & Beachclub
1 Avenida Norte Esquina Calle 16 Norte Bis, Centro, Playa del Carmen 77710 Mexico
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 11/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Porto Playa Condo Hotel & Beachclub
Updated 11/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 333 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.6
Travelers' Choice
The focal point is a Sanctuary reminiscent of a tropical rain forest. There is even a "State of the Art" Gym and Fitness Center right on premises. Porto Playa features 1, 2 and 3 bedroom penthouses and condominiums. All the Penthouses have their own private rooftop terrace with BBQ outdoor kitchen, heated Jacuzzi some with spectacular partial ocean views. Centrally located in the heart of Playa, Porto Playa is only one short block from the beautiful Caribbean Playa del Carmen beaches and famous 5th Ave. Perfect for beach weddings, honeymoons in Playa del Carmen , families and business groups and meetings.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Diving
Airport transportation
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Horseback riding
Snorkeling
Fishing
Car hire
Spa
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Private beach
Fireplace
Housekeeping
Kitchenette
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Sofa
Microwave
Minibar
Refrigerator
Kitchenware
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Location
Full view
98Great for walkers
Grade: 98 out of 100
312Restaurantswithin 0.3 miles
63Attractionswithin 0.3 miles
Contact
1 Avenida Norte Esquina Calle 16 Norte Bis, Centro, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
865Reviews33Q+A100Room tips
Reviews
Traveler rating
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Most Recent
This is a great Playa Del Carmen condo. We (two families - each with one child) stayed in one of the 3 story penthouse condos. The condo was very, very spacious. The first and second floor both had balcony's plus the private rooftop terrace on the third floor (all that is on the third floor is the terrace). Our condo had a flight of steps to get to the first floor so this would not be a good option for someone who can't do a lot of steps or walking. Beds (one king, one queen and two twins) were very comfortable and the linens were decent quality. The bathrooms are nice with great water pressure and plenty of towels. The couch was old, outdated and uncomfortable but we were on the go so much that didn't matter. The kitchen is stocked with everything you need to cook plus full size fridge and microwave. They have a coffee pot but the actual coffee is a mini bar purchase but very good. A purified water dispensary is in the kitchen so you basically have bottled water "on tap" which was a nice perk. The grounds are very clean and nice (pools included) and all the staff members get an A+. There is a security guard on duty at all times and while I don't think I would have felt unsafe without one, it was a bonus. The location is grand! Right next to some amazing restaurants and bakery but the property itself is very very quiet (and we were there during spring break). While it doesn't have any beach access nearby as far as I could tell, the beach clubs in Playa and Cozumel were great. We would absolutely stay here again!…
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Review collected in partnership with this hotel
Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PlayaAssoc, Guest Relations Manager at Porto Playa Condo Hotel & Beachclub
Responded May 19, 2022
Hello, Annie! Thank you for your positive review, we are extremely happy to know you had an incredible experience during your stay with us! Having the opportunity to host you and your family members was a pleasure, as is hearing that our teammates efforts to provide first-rate services and amenities helped make your holidays unforgettable! You can rest assured your positive commentary will be passed down to them, and we will review your observations in order to make your next visit even more fantastic. We look forward to your return in the near future, and are incredibly grateful that you chose us to be a part of your memories of Playa del Carmen. Sincerely, Fernando Morales Guest Relations Manager
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Nice condo rescued Playa trip plagued by Sargassum seaweed 834810919 Playa del Carmen and the rest of the coast is being plagued by Sargassum seaweed right now. Beaches are kinda yucky. Fortunately, we stayed here, which is a really nice condo. On the top floor, you even have your own balcony, and then a separate roofdeck. Big and spacious, it was a nice place to rest and chill. It has its own neat two-level swimming area inside too.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from PlayaAssoc, Guest Relations Manager at Porto Playa Condo Hotel & Beachclub
Responded Apr 19, 2022
Hello Tony, Thank you for your positive review, we are incredibly happy to hear you had an incredible experience while staying with us! The problem of sargassum is sadly one that we are all too familiar with, but we are happy to provide top-rate service to our guests to more than match the inconvenience. Knowing our teammates and offerings helped save your vacation makes us very happy, and we hope to see you once again in the near future and thank you for choosing us to be a part of your memories of Playa. Sincerely, Fernando Morales Guest Relations Manager
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Very close to the beach & 5th Ave, Porto Playa condo grounds are a tropical forest! Loved staying here, beautiful accommodations it was everything we were looking for. Nice elevated pool area too. Everyone working here were helpful and gave great customer service. Would definitely recommend this place!!
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Review collected in partnership with this hotel
Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PlayaAssoc, Guest Relations Manager at Porto Playa Condo Hotel & Beachclub
Responded Apr 8, 2022
Hello Jak! Thank you for your positive review, we are glad to know that your stay with us was such a positive experience! We are glad our convenient location and amazing accommodations made your time in Playa an incredible and unforgettable memory. It is our sincere hope that you visit us again in the near future to experience our world-class accommodations and services while enjoying your time in Playa del Carmen! Sicnerely, Fernando Morales Guest Relations Manager
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+1
Unit 201 is large, spacious, luxurious & ideally located. Most importantly,we found the staff very helpful, friendly & responsive. We had an absolutely wonderful experience and would highly recommend the Porto Playa complex & especially the 3-bedroom, penthouse. Unit 201 includes two full size living rooms, a fully equipped kitchen & great privacy with the rooftop sauna and tiki hut. The location is close to everything, but far enough away to avoid the evening entertainment noise. The dishwasher had not yet been replaced, but the daily housekeeping always washed/dried the dishes. The full time security staff managed the entry & we always felt very safe & secure. We have nothing to complain about!! We loved it.
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Date of stay: January 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PlayaAssoc, Guest Relations Manager at Porto Playa Condo Hotel & Beachclub
Responded Apr 6, 2022
Hello Mr. Kory, Thank you for your positive review! We are happy to know that your stay with us was such a positive experience despite the initial apprehension. We are specially happy to hear that the effort of our teammates to provide top-rate service helped make your stay an unforgettable experience and helped you feel safe and cared for. We will be happy to let them know about your positive feedback! We hope to be able to host you once again in the coming future, and look forward to be a part of your memories of Playa del Carmen. Sincerely, Fernando Morales Guest Relations Manager
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The Porto Playa Condo hotel is conveniently located. It was very easy to get to shopping, restaurants, the beach by walking. We had a wonderful hot tub on the roof terrace with an ocean view and spent time in it every day. We definitely recommend this hotel
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PlayaAssoc, Guest Relations Manager at Porto Playa Condo Hotel & Beachclub
Responded Feb 16, 2022
Hello, Denise! Thank you for your positive review, we are happy to know you had an amazing stay with us! Your recommendation and positive feedback is valuable to us and the rest of our teammates, who work everyday to provide top-class services and experiences to our guests. We look forward to your next visit, and would like to offer you a small courtesy when we see you again in the near future. Sincerely, Fernando Morales Guest Relations Manager
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When we arrived, I was surprised at how small and quaint this little gem is, but that is what also made it so special. We travelled with three teenagers, who were so happy to be able to walk to the beach, walk to shops, a quality gym that was included, and the big bonus that was used daily, the top level hot tub and sitting area. We travelled right before Christmas and as mentioned in another review, the dishwasher did have a problem, and we were not given dish soap, but it really didn't hurt our stay. All of the beds were amazingly comfortable and the helpfulness of the staff, really made our stay. The barbecue didn't start and immediately somebody came to fix it and when we needed towels, toilet paper and paper towel, we just asked and they brought it right away. Agreed there could be some more chairs around the pool, but maybe this is a Covid thing. We easily walked to the grocery store, the beach and loved eating at any busy street vendors we found on our long walks. Visited the beach club, but it wasn't for us. People just put towels on the beach chair and leave it for hours. However, we aren't so much beach people and preferred the smaller feel of less people at our pool. If you don't need to be directly on the beach and like to be close to the heart of everything, while enjoying a boutique experience, this really is the place. The amount of space we had to either hide from the teenagers or entertain them, is perfect! Staff even helped us out when the days rolled into each other and we forgot to leave! They were very accommodating when we panicked to pack and vacate. Also to mention, not one bug or problem with cleanliness. We were very happy and the loud music from the neighborhood bar, was not bad and from Condo 201, not noticeable unless at the pool. All in all, we loved it for a family of 5 or if we went with other couples, I would highly recommend staying here.…
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Date of stay: December 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PlayaAssoc, Guest Relations Manager at Porto Playa Condo Hotel & Beachclub
Responded Jan 15, 2022
Hello, BritishcolumbiaPA, Thank you for your positive commentary, we are incredibly happy to hear your stay with us was such an amazing experience! Our teammates at Porto Playa work hard to provide our guests with unforgettable service and experiences, and they are glad to know they were able to make your stay as pleasant and incredible as possible. We hope to see you again in the near future, and are thankful for letting us be a part of the memories you made in Playa del Carmen. Sincerely, Fernando Morales Guest Relations Manager
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We stayed here with our two mid-twenty adult children in Dec. All of us enjoyed the condo and especially the grounds, patio and pool area. The condo was big enough to be able to stretch out a bit, and the outdoor patios were well utilized. Recommend spending some time at the pool and deck area, even if to just sit and enjoy a drink and conversation. Right off Ave 5 and by a variety of restaurants, great location.
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Review collected in partnership with this hotel
Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PlayaAssoc, Guest Relations Manager at Porto Playa Condo Hotel & Beachclub
Responded Jan 13, 2022
Hello, Janell, Thank you for your positive review, we are happy to know your experience while staying with us was such a positive one! Offering our guests world-class services is our every-day mission, and feedback like yours is an important tool in our efforts. We hope to be able to host you once again in the coming future and to continue to be a part of your memories in Playa del Carmen. Sincerely, Fernando Morales Guest Relations Manager
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We pre-paid to stay in a 3 level condo with rooftop hottub and a partial ocean view. The air-conditioner in the unit was broken on arrival and needed to be completely replaced--over a period of 1 week, a new AC unit had to be purchased and installed which included cutting open walls in the unit. We could not sleep due to the heat. My girlfriend got sick from sleep deprivation with 104 degree fever. Instead of offering a full refund, the management offered us credit only for one night and also asked us to move from room to room every day. They did not assist at all with our moving. So we had to pack and unpack and move every day on our own. The alternate rooms were not big enough, so we had to split our family up everyday. This ruined our trip completely. I had to look for alternate lodging. This was easily the worst trip of my 57 year old life. The management is unprofessional and unsympathetic, basically run by young people with little to no experience. Under no circumstances should you stay here. If anything goes wrong, you will be very, very sorry. Your vacation will be ruined and you will lose thousands of dollars like I did. In a nutshell, if you stay here, you will be making the biggest mistake of your life. DO NOT DO IT!…
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We stayed in Unit 201, the largest 3 bedroom “penthouse” unit in 2018 and loved it. We returned Christmas 2021 and were disappointed. The Unit had many maintenance issues that management never fixed. Also, little things like too few chairs at the pool added to the problem. What ruined our stay were the following: (1) the dishwasher was broken and management came several times without fixing it. They finally just removed it, leaving a massive eyesore in the kitchen. We spent 8 days with no dishwasher, though management forced the cleaning staff to hand wash our dishes daily; (2) the door to the roof deck is not sealed. On two occasions when it rained, water cascaded across the upper floor and down the stairs and flooded the unit. Management’s “fix” was a towel rolled up under the door; (3) now the worst, the lower level bedroom was unusable all week because management programmed the thermostat to rise to 85 degrees at 9:00pm every night. They finally fixed it on our last night after many complaints; (4) the unit needs updating. The lower level was clearly recently renovated but all else is getting tired. Just not what was advertised. Had management been responsive and sympathetic, I would not be writing this. I was promised a call or visit from the manager, which never happened. I asked for a partial refund and got nothing, not even a breakfast coupon or slight gesture.…
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: Manage to is lax and is nit maintaining these units.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from PlayaAssoc, Guest Relations Manager at Porto Playa Condo Hotel & Beachclub
Responded Jan 13, 2022
Hello, Raftingman, Thank you for your review, we are sorry to hear you experienced some grievances during your stay with us. Our teammates are always available to assist our guests with any and all grievances that might present themselves during their staying period. We are sorry if you consider the timeframe between reporting and solving of the issues to be uncomfortable, however, we wish to stress that this is entirely dependent on the severity of the situation at hand Thank you for your feedback, and we hope to be able to accommodate you once again in your next visit to Playa del Carmen. Sincerely, Fernando Morales Guest Relations Manager
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This place is beautiful. It is very close to 5th street and great restaurants. The customer service is excellent. The location and property is perfect for a long term stay. The Amenities that are included are great as well. Highly recommended.
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Review collected in partnership with this hotel
Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PlayaAssoc, Guest Relations Manager at Porto Playa Condo Hotel & Beachclub
Responded Jan 8, 2022
Hello, MT3012, Thank you for your positive review, we are incredibly happy to know you had a memorable stay with us! Our team works hard every day to deliver first-class services to our guests, and feedback like yours is a very valued tool in our efforts! We hope to be able to count with your visit again in the coming future, and to be able to be a part of your journey in Playa del Carmen. Sincerely, Fernando Morales Guest Relations Manager
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PRICE RANGE
$156 - $225 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
porto playa condo hotel and beachclub
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
21
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Claim Your Listing Frequently Asked Questions about Porto Playa Condo Hotel & Beachclub
Which popular attractions are close to Porto Playa Condo Hotel & Beachclub?
Nearby attractions include Quinta Avenida (0.2 miles), Coralina Daylight Club (0.3 miles), and Playacrawl (0.2 miles).
What are some of the property amenities at Porto Playa Condo Hotel & Beachclub?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Porto Playa Condo Hotel & Beachclub?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Porto Playa Condo Hotel & Beachclub?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Porto Playa Condo Hotel & Beachclub?
Yes, free parking is available to guests.
What are some restaurants close to Porto Playa Condo Hotel & Beachclub?
Conveniently located restaurants include Po Thai Restaurant, Rockas Jamaican Kitchen, and Harry's Prime Steakhouse & Raw Bar.
Are there opportunities to exercise at Porto Playa Condo Hotel & Beachclub?
Yes, guests have access to a pool and a fitness center during their stay.
Does Porto Playa Condo Hotel & Beachclub have airport transportation?
Yes, Porto Playa Condo Hotel & Beachclub offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Porto Playa Condo Hotel & Beachclub located near the city center?
Yes, it is 0.1 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Porto Playa Condo Hotel & Beachclub?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Porto Playa Condo Hotel & Beachclub?
The staff speaks multiple languages, including English and Spanish.