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    Hotel Riu Palace Riviera Maya

    Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
    +1 855-709-9857
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    12/25/2017 12/26/2017
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    Traveler (6370)
    Pool & Beach (1491)
    Room & Suite (746)
    Overview
    • Excellent65%
    • Very good24%
    • Average7%
    • Poor2%
    • Terrible2%
    Travelers talk about
    “sports bar” (383 reviews)
    “don manolo” (71 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Hotel Riu Palace Riviera Maya
    Special Offer: Your first gift: 500 pts
    Hotel packages
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    Rooms
    Dec 25Dec 26
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (5,628)
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    11 - 15 of 4,120 reviews

    Reviewed 2 weeks ago

    We've visited this resort for 8 consecutive years, twice yearly which tells you how much we enjoy it. Sadly, it's changing and not for the better. While the buffet has dramatically improved, the restaurants now need a lot of attention. White wine is served warm,...More

    3  Thank diverslair
    Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded 1 week ago

    Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation and for taking the time to give us your constructive and valued feedback. We are very grateful for your comment, which is such a rewarding source of information for our...More

    Reviewed 2 weeks ago

    We have been coming to Quntana Roo for 12+ yrs - usually 2-4 times per year. This is the second time we stayed at an AI resort, first was in Cancun.Usually we stay in a full service hotel that is NOT AI. The grounds of...More

    5  Thank Cliff H
    Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded 1 week ago

    Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. At RIU, we work hard to satisfy the needs of our guests; making our customers happy and comfortable in our hotels is our mission. Please be assured...More

    Reviewed 2 weeks ago

    Beautiful resort that really does look like a Palace. We were upgraded to this resort and had a great time. Centrally located on the beach and you have access to multiple other Rui resorts within walking distance. Took a tour of Tulum and did some...More

    2  Thank Pamela R
    Reviewed 2 weeks ago via mobile

    The Riu Palace exceeded our expectations with great service and quality food. The beach was one of the best we have experienced. The staff in all areas were great, especially the dining staff. They very much deserved the tips I provided. Great value for the...More

    2  Thank Mike G
    Reviewed 3 weeks ago via mobile

    Wow what to say about the decline in service and the property! First of all, check- in. We were guaranteed a room with 1 king bed, when we got to our room, we had a bed with 2 twins pushed together, this was not what...More

    4  Thank Mary B
    Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded 2 weeks ago

    Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We are sorry to learn that you have left our hotel with...More

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    Hotel Riu Palace Mexico
    5,706 reviews
    #32 of 214 hotels in Playa del Carmen
    0.5 mi
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Free Internet
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • $283 - $555 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Top resorts Hotel in Playa del Carmen
    • #28 Romantic Hotel in Playa del Carmen
    • #29 Family Hotel in Playa del Carmen
    • #33 Spa Hotel in Playa del Carmen
    • #35 Luxury Hotel in Playa del Carmen
    • #36 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 400
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, RIU Hotels and Resorts, Travelocity, Hotels.com, Orbitz, Hotwire, Priceline and HotelQuickly so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Riu Palace Riviera Maya Hotel Playa Del Carmen ,
    • Riu Riviera Maya ,
    • Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
    Add Photo Photos
    Traveler (6370)
    Pool & Beach (1491)
    Room & Suite (746)
    Dining (576)
    Hotel & Grounds (3726)
    Family and Play Areas (101)
    Bathroom (39)
    Business Center & Event Rooms (27)
    Nearby
    Sponsored by:
    Royal Hideaway Playacar
    4,469 reviews
    .25 miles away
     
    The Reef Playacar
    4,959 reviews
    .06 miles away
     
    Hotel Riu Palace Mexico
    5,706 reviews
    .49 miles away
     
    Viva Wyndham Azteca
    3,805 reviews
    .11 miles away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Spencer O
    December 7, 2017|
    AnswerShow all 3 answers
    Response from Martin5192 | Reviewed this property |
    Victor, top guy runs around all the time.
    1
    Vote
    Spencer O
    December 6, 2017|
    AnswerShow all 4 answers
    Response from MicSte | Reviewed this property |
    Don’t know
    1
    Vote
    lben477
    December 1, 2017|
    AnswerShow all 2 answers
    Response from Carol G | Reviewed this property |
    No reservations needed any more for the a la carte restaurants. It’s not advisable to use tap water for brushing teeth, plenty bottled water available.
    1
    Vote
    Room Tips
    "Courtyard view is beautiful"
    Read review
    "Find a room in another hotel"
    Read review
    "Upgrade to the Courtyard view, the landcape is beautiful."
    Read review
    "Upgrade your room for courtyard view, it is better than it sounds."
    Read review
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