We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Hotel Riu Palace Riviera Maya

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Expert photos
Hotel Riu Palace Riviera Maya
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

4,838 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 3,656: English reviews
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Every year I spent a week in Mexico and always choose Riu Hotels if are in the area. This hotel is located in a beautiful spot with white sand beach and crystal clear water, you'll not find any rock inside the water or at the beach. The hotel is not new and need some upgrades however like all Riu's is... More 

Helpful?
Thank Maria C
Hartlepool, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Myself and my husband stayed here for two weeks, the service and the staff are amazing never been made to feel so welcome anywhere I have stayed, nothing was to much trouble from the second you arrive, we did have a problem with the toilet in the first room after a few days but with the help of the Thomson... More 

Helpful?
1 Thank Slacky-11
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

To be honest we just got back this afternoon and never have I written a review on a resort. The Riu Palace Riviera Maya certainly deserves to be shared. from the moment you enter to the end of your vacation you are pampered beyond belief. The staff is what truly makes this resort excellent. The food is the best we... More 

Helpful?
3 Thank _mgeisel
West Frankfort, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This place is pretty awesome. If anyone gives this place less than 4 stars, what a pitiful life you must live. Here is how I see it... The negatives: Only two here IMHO. Yes the pool does have some missing tiles. More bathroom facilities near the beach would be nice. Only things I could even grasp at, and neither is... More 

Helpful?
3 Thank lookn63
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Me and my partner have just returned from a 2 week holiday at this amazing hotel and its the best holiday i have had in mexico. I was pleasently surprised how good most of the staffs english was after the last 2 years both hotels i have been to i have struggled with the language barrier. The buffet restraunts in... More 

Helpful?
2 Thank Alycek1993
Peterborough, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a ok'ish 14 night holiday here and I will start with where improvements are required and any negatives.... remember this is only my opinion with comparisons to other resorts...... Generally the resort is looking dated and requires a refurb which apparently is rumoured to be happening at the end of 2017 - water leaks stains visible, flaky paint,... More 

Helpful?
2 Thank Chrisnbea
Montreal, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife, my daughter and I unfortunately had to came back from our 11 days trip at this wonderful place, the Riu Palace Riviera Maya, which we stayed at from September 6 to 17. We were scheduled to vacation at the Playacar but the place was overbooked and we, and a few other guests that we met, were all luckily... More 

Helpful?
2 Thank Jo57030
Hampshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Have stayed at the hotel many times and it is always a fantastic experience. During our 2016 September stay my partner slipped on the sand whilst playing volleyball and needed to go to the hospital. The staff were brilliant, even carrying his food to the table whilst he used the crutches. We still enjoyed our holiday. Will hopefully return next... More 

Helpful?
1 Thank Shorty502014
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed back in April 2014, and had the most amazing time! The hotel was extremely clean, hard working staff, and we received wonderful service! The food was delicious and there was several restaurants and ethnicitys to choose from. My favorite was watching the sun rise and just relaxing on the beach, listening to the waves. In the evening, the... More 

Helpful?
1 Thank Amy T
Level Contributor
14 reviews
4 of 5 stars Reviewed 1 week ago via mobile

we stayed at the Riu palace riviera maya on sept. 12th -16th....and we would definitely stay again!!...all inclusive is the way to go folks...the food at Don manolo was amaziiiiing everytime!! me and my husband only ate there all week each day they have a different menu. they also serve breakfast,which can be packed because it is the only restaurant... More 

Helpful?
Thank Alicia L
Questions? Get answers from hotel staff and past guests. Ask a question

5,674 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (5298)
Viewed
Pool/Beach Area (1232)
Viewed
View from Room (194)
Viewed
Family/Play Areas (76)
Viewed
Hotel & Grounds (1189)
Viewed
Dining (369)
Viewed
Room/Suite (383)
Viewed
Business Center/Function Rooms (25)
Viewed
Bathroom (33)
Viewed
2:19
Videos (10)
Viewed
Other (1787)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (361)
Viewed
Amenities (39)
Viewed
Beach (26)
Viewed
Junior Suite (Inside View) (35)
Viewed
Junior Suite with One King Bed (17)
Viewed
Junior Suite with Two Double Beds (21)
Viewed
Pool (20)
Viewed
Dining (102)
Viewed
Suite (31)
Viewed
The Hotel (70)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.5 mi away
Hotel Riu Palace Mexico
Hotel Riu Palace Mexico
#24 of 210 in Playa del Carmen
4.5 of 5 stars 4,840 reviews
0.2 mi away
Royal Hideaway Playacar
Royal Hideaway Playacar
#18 of 210 in Playa del Carmen
4.5 of 5 stars 3,592 reviews
0.4 mi away
Hotel Riu Playacar
Hotel Riu Playacar
#51 of 210 in Playa del Carmen
4.0 of 5 stars 4,125 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#41 of 210 in Playa del Carmen
4.5 of 5 stars 5,889 reviews
0.7 mi away
Iberostar Quetzal Playacar
Iberostar Quetzal Playacar
#40 of 210 in Playa del Carmen
4.5 of 5 stars 4,062 reviews
0.8 mi away
Playacar Palace
Playacar Palace
#17 of 210 in Playa del Carmen
4.5 of 5 stars 3,697 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $252 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Jetsetter and Hotwire so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay