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Certificate of Excellence
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* The hotel Riu Palace Riviera Maya is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Playacar, Riu Yucatan and the ClubHotel Riu Tequila hotels. The 400 spacious and elegant junior suites are set in the 3-storey main building, with its delightful architectural style and surrounded by extensive tropical gardens. * Next Village / Location Playa del Carmen 2.0 km approx. * Next City Cancún 60.0 km approx. * Airport Cancún International Airport (CUN) 55.0 km approx. * Main Building 3 floors 400 rooms * Accepted Credit Cards: MasterCard, Visa
All reviews sports bar don manolo specialty restaurants palm trees courtyard view fusion restaurant musty smell make reservations other resorts lobster gated community riviera maya infinity pool main buffet entertainment staff hotel is beautiful plenty of chairs
third time here in last 4 years. staff remember us, and are very welcoming. Property due for a reno next year, and plan to go back. Like most places, some staff better than others (Carlos in buffet restaurant). Room cleanliness needs a slight upgrade
Review collected in partnership with riu.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Just returned from an 11 night holiday with TUI flying from Birmingham.
All apart from the private transfers and special assistance at Birmingham airport (yet again) were perfect.
Due to health issues this was a holiday of total relaxation with no excursions or trips.
We...More
Stayed at this resort from Nov 16 - Nov 23.
PLEASE NOTE: When researching this resort sometimes the pictures for the Riu Palace Mexico come up--- these are 2 different resorts and are not side-by-side. The Riu Palace Mexico is more modern and down the...More
My second trip to Riu Palace Riviera Maya was even better than my first. I already had high expectations from visiting the year before, so upon arrival, I was eagerly awaiting the amazing service and I was not disappointed. I was greeted by the doorman,...More
Well, I have to start by saying the place is beautiful and the beach is very nice. Aside from that there is plenty wrong at the riu. Firstly, it doesn't follow de-contamination protocols at their buffets. Serving cutlery is placed directly in food without a...More
