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Hotel Riu Palace Riviera Maya

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4,693 Reviews from our TripAdvisor Community

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Showing 3,587: English reviews
retford
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at RPRM from the4th-18th of June to celebrate my wifes 50th Birthday. On arrival we where upgraded to a pool & seaview room as it was a special occasion. We enjoyed every second of our holiday thanks to the amazing staff & location of this Hotel. The service is second to none & every single member of staff... More 

Helpful?
Thank mark4561
UK
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed in the Rui Mexico last time we were here but it was full so chose this one. Check in - Lovely reception area. Quick and easy to check in and got a welcome drink. Requested a king bed but ended up in a room with two double beds. Phoned reception and they immediately moved us to a King room.... More 

Helpful?
Thank scotsman006
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It was our first time staying at a RIU resort it was very nice, it could use some updating, but its still very beautiful place. We never had a problem getting loungers at the beach, very nice clean beach covered with palm trees for shade very beautiful,the nicest beaches around, never had any problems with mosquitoes at night either, and... More 

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Thank craig s
Edmond, Oklahoma
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We go to Playa Del Carmen each summer and this resort was just as nice as any. It is not too big or small and everything is within a 5 min walking distance. Food and drinks were good, but best away from the pool and beach bar. Beach was beautiful and not too hot. Staff was great and willing to... More 

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Thank lesl m
Newcastle upon Tyne, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Spent 2 weeks here in July and loved it. The rooms and bathroom are a little dated now but still ok. Staff can't do enough for you especially Swayme at the pool bar, she made our holiday, so friendly and attentive nothing was too much trouble for her. Claudia at the Sports bar was also lovely we called in each... More 

Helpful?
Thank Sue R
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here in May 2016 for my first holiday in Mexico and it was a great choice. The hotel location is excellent and very impressive looking when driving into it. The staff are amazingly helpful and genuinely lovely people. From the restaurants,reception, entertainment team they could not do enough for you! A special mention must go to Suemye who... More 

Helpful?
Thank Kathy M
South Weber, Utah
1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff here is great the food is excellent lobby bar is very nice pool bar is always a blast beach is great there are palms for shade private beach nice little gym and when you stay here you can also utilize the other RIU'S in the area we have been here 6 times and will return.

Helpful?
Thank deerunner2654
Los Angeles, California
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just got back from Mexico last week, this was our 9th visit to Riu Palace Riviera Maya, some people ask me why don't we go to other Resorts, I visited numerous resorts this time and I tell you, this is still the best, Air-conditioned lobby in Playa del Carmen is none existent, this year we have a great time,... More 

Helpful?
1 Thank allenKGranadahills
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I have been in other all inclusive hotels before but this one has something special above the others. The service from the moment we got to the hotel was great. People that work in the hotel pay attention to every detail, with no bad face on them. Once someone took our table at dinner and they went personally to apologize.... More 

Helpful?
Thank Fernanda P
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Having never visited Mexico and never experienced all inclusive we booked two weeks in the Riviera Maya. Wow what a treat, the hotel, the food, the staff and the country. The hotel is well laid out and spotlessly clean. The food with 6 restaurants is excellent and the 4 bars always friendly, relaxed and how the staff remember all of... More 

Helpful?
Thank Larry C
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $262 - $601 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
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