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Hotel Riu Palace Riviera Maya

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Traveler (6735)
Pool & Beach (1548)
Room & Suite (805)
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Overview
  • Excellent65%
  • Very good24%
  • Average7%
  • Poor2%
  • Terrible2%
Travelers talk about
“sports bar”(393 reviews)
“don manolo”(77 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
Hotel packages
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
Hotel packages
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Reviews (5,898)
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4,302 results
Traveler rating
2,547
1,141
370
145
99
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LanguageEnglish
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2,547
1,141
370
145
99
Show reviews that mention
All reviewssports bardon manolospecialty restaurantspalm treescourtyard viewfusion restaurantmusty smellmake reservationsother resortsgated communitylobsterinfinity poolriviera mayamain buffetentertainment stafflunch buffethotel is beautiful
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1 - 5 of 4,302 reviews
Reviewed yesterday

The hotel was really beautiful, inside and out, it was first class. The room was spacious and had amenities including a fully stocked refrigerator/bar. The food and service was better than any all-inclusive we have ever been to. The people at the hotel and restaurant...More

Thank cdinasky
Hotel's Favorite
Reviewed 3 weeks ago

We have taken over 20 trips to Mexico and the Caribbean and have never received service to the level we did here, from check-in to wait staff to the cleaners everything was handle quickly and with a big smile. The room was well appointed with...More

4  Thank southwind61
Reviewed 4 days ago via mobile

This place was probably the second worst hotel I’ve been too. First off, my room smelled like HEAVY smoke. Left the windows and doors open and it never helped. All my clothes ended up smelling like cigarettes buy day 2. Hated my room overall. The...More

1  Thank Ryanleasure27
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded yesterday

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We place great importance on providing our guests with unforgettable experiences and it is disappointing to see that you left our hotel thinking otherwise. We appreciate our...More

Reviewed 5 days ago via mobile

The resort has an antique feel, but is very charming. I spent my birthday here and was well taken care of. Friendly staff, especially the servers and bartenders. Great food, and so many choices. Have a pina colada or two. Great location on the beach....More

2  Thank kharrislange
Reviewed 5 days ago

5 of us booked an all inclusive trip to this hotel and we absolutely LOVED it. The hotel was very clean, had fantastic entertainment all day and into the night. The food was so delicious with so many options. The staff and people were amazing...More

Thank Reem K
View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free Parking
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
$248 - $554 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$248 - $554 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (6735)
Pool & Beach (1548)
Room & Suite (805)
Dining (593)
Family and Play Areas (112)
Amenities (39)
Business Center & Event Rooms (27)
Questions & Answers
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jackmac82
June 20, 2018|
AnswerShow all 2 answers
Response from Loudy2 | Reviewed this property |
There is not problem if is raining we had being there and supposed to rain but not rain at all a little windy but everything was perfect the weather so nice even if is raining u can be in the pool or the beach it doesn’t... More
1
Vote
Al E
June 17, 2018|
AnswerShow all 2 answers
Response from Loudy2 | Reviewed this property |
Yes no problem people in there take good care of u no worries u can go wherever u like is safe we feel like we are in our own town everyone is friendly..have fun and enjoy with your family...
0
Votes
PrincessJ16
June 13, 2018|
AnswerShow all 3 answers
Response from Allansgirl528 | Reviewed this property |
Shower is glass door, you could put a towel over the door.
1
Vote
Room Tips
"Upgrade to a suite if you can they are well worth it."
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"We had a room on the second floor, over the main restaurant with an enormous balcony overlooking the plaza..."
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"High floors are best"
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"Courtyard view is the best and not above where the entertainment is! They also have wheelchair access rooms!"
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