We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Hotel Riu Palace Riviera Maya

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Expert photos
Hotel Riu Palace Riviera Maya
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

4,768 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 3,624: English reviews
Essex, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel was excellent - all the staff were so friendly - especially the waiters at breakfast - they couldn't do enough for you. They were constantly working from morning until night. The pool bar was great - the staff remembered your drinks and when you were sunbathing they kept refilling your glass. Entertainment team were fantastic - very funny... More 

Helpful?
1 Thank D8430ACangelab
London, United Kingdom
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I was impressed by the overall impression of this hotel hence the 5* rating given. The drive up to the hotel is beautiful and impressive, its location is very good in fact the whole place from the grand entrance to the beach is just stunning with a service to match and here's the first mention, Xavier is a complete credit... More 

Helpful?
3 Thank Debbie g G
Como, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

From the first 'Hello/Welcome' to the last 'Goodbye' our stay was perfect. We never were lacking anything or wishing for something. Excellent bartenders making perfect drinks at many locations. Four or five Excellent restaurants serving different cuisines. Everyone so friendly and polite, never a frown - always a smiling Hola! A beautiful white sand beach just beyond a huge, beautiful... More 

Helpful?
1 Thank DrillerDave
Miami, Florida, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Fantastic experience. Super good food, incredible restaurants, very clean rooms, very friendly enployees everywhere, they are always smiling and ready to help you, close to 5ta Avenida, relaxing outside areas. A++++ to this hotel. We are planning to go back for New year. I recommend it 100%. The hotel was renovate so I can imagine how beautiful must be. I... More 

Helpful?
Thank EstherAleman
California, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

this was a very nicely placed resort, right in Playacar, close to many attractions. the site was very nice, food was excellent, rooms were small but clean. but for the older set it was a bit noisy around the pool due to many events for the younger set.

Helpful?
1 Thank Chip D
Galloway, New Jersey
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

The staff at the hotel was very friendly and accommodating. There was a variety of food in several locations and the food was good. The hotel has a beautiful, wide promenade that leads to the pools, restaurants, and beach. Upon check in it is a good idea to book dinner at a specialty restaurant if you want to try any... More 

Helpful?
1 Thank dawnrain228
Parsippany, New Jersey
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at Riu Palace Riviera Maya from Aug 14-20... Location: This hotel is located in the Playacar development and is close to 5th Ave in Playa Del Carmen and about 50 min from CUN airport. Downtown Playa Del Carmen is probably a 30 min walk or 5-7 min cab ride ($7 USD each way). Nearby are the other Riu... More 

Helpful?
1 Thank pickyeater973
Royal Tunbridge Wells, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have just returned from a wonderful holiday with our family and friends. This hotel was everything we could have asked for from the wonderful staff, food, location and cleanliness. Although this hotel is more traditional looking an some of the other Riu's in this Playa Car , don't be put off. Having visited all the other hotels in the... More 

Helpful?
Thank Steve F
Frisco, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We just returned from our annual family vacation. This time we went to Playa De Carmen and stayed at the beautiful Riu Palace Riviera Maya. This was my 3 trip to Playa De Carmen. The first time my husband and I celebrated our 10 year anniversary and stayed at the Riu Palace Mexico which is just 2 hotels down from... More 

Helpful?
Thank Shelly S
Duluth, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel placed my daughter and I in another building from the wedding party. My son was getting married. We should have been with the wedding party. The attitude of the management was deplorable when questioned about the matter.

Helpful?
4 Thank FAIRYLIGHT3
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not... More 

Questions? Get answers from hotel staff and past guests. Ask a question

5,601 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (5225)
Viewed
Dining (365)
Viewed
Hotel & Grounds (1185)
Viewed
Room/Suite (383)
Viewed
Pool/Beach Area (1227)
Viewed
Family/Play Areas (75)
Viewed
View from Room (191)
Viewed
Business Center/Function Rooms (25)
Viewed
Bathroom (33)
Viewed
2:19
Videos (10)
Viewed
Other (1731)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (361)
Viewed
Amenities (39)
Viewed
Beach (26)
Viewed
Junior Suite (Inside View) (35)
Viewed
Junior Suite with One King Bed (17)
Viewed
Other (21)
Viewed
Pool (20)
Viewed
Dining (102)
Viewed
Suite (31)
Viewed
The Hotel (70)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.5 mi away
Hotel Riu Palace Mexico
Hotel Riu Palace Mexico
#24 of 210 in Playa del Carmen
4.5 of 5 stars 4,757 reviews
0.2 mi away
Royal Hideaway Playacar
Royal Hideaway Playacar
#17 of 210 in Playa del Carmen
4.5 of 5 stars 3,556 reviews
0.4 mi away
Hotel Riu Playacar
Hotel Riu Playacar
#54 of 210 in Playa del Carmen
4.0 of 5 stars 4,033 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#14 of 210 in Playa del Carmen
4.5 of 5 stars 13,732 reviews
0.8 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#40 of 210 in Playa del Carmen
4.5 of 5 stars 5,817 reviews
0.7 mi away
Iberostar Quetzal Playacar
Iberostar Quetzal Playacar
#38 of 210 in Playa del Carmen
4.5 of 5 stars 3,993 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $257 - $682 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Hotwire and Jetsetter so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay