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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. Fase II Solidaridad, Playa del Carmen 77710 Mexico
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Room & Suite (902)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Riviera Maya
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#74 of 275 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
The All Inclusive 24h Hotel Riu Palace Riviera Maya, completely renovated in 2019, opens all year round and is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Riu Playacar, Riu Yucatan and Riu Tequila hotels. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Playa del Carmen (2km), Cancún (60km) and Cancún International Airport (CUN) (55km) and invites you to explore the area. The hotel has 460 cozily furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 3 outdoor pools, one of them with swim-up bar, and 1 children's pool with slides. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment, discotheque and access to the renowned Riu Get Together Parties. For lovers of gastronomy, live cooking stations at our main buffet, Fusion, Italian, Mexican, Japanese and Steakhouse specialty restaurants as well as 5 bars.
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Room & Suite (902)902
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Boating
Indoor play area for children
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Canoeing
Diving
Snorkeling
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Waterslide
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Spa
Foot massage
Head massage
Massage
Salon
Steam room
Currency exchange
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Sofa
Telephone
Iron
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, Spanish
Location
Full view
50Car recommended
Grade: 50 out of 100
32Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. Fase II Solidaridad, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
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6,700Reviews880Q+A100Room tips
Reviews
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Popular mentions
This was excellent. I stayed in the new building (room numbers are 7000-9000). Had a sea facing room. It is right on the beach and the beach was fabulous, great, soft, white sand. I stayed away from the pool because patrons are not masked there. They have 5 restaurants. The food was ok, not the best, but no complaints. They have a show every night, but I didn’t really go (again patrons not masked at the show) but I enjoy relaxing in the room at night anyway. I like quiet when I travel. The hotel does a good job with Covid precautions with temperature checks everywhere, always cleaning, etc. I had a great time and I was there on a screaming deal, so it was a bargain. There are a mix of families with young kids and teenagers and couples. I only left the resort for my tours during the day and it was a nice respite when I got home. …
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Date of stay: November 2020
Helpful
The staff at RiU Palace is top notch. They were so nice and also helpful and friendly. Also very Covid aware. Loved watching them nicely remind guests who tried to just walk into restaurants without masks, temperatures taken or hand sanitizer. On that same note- one complaint to the RIU management- the front desk refuses to break change to tip the staff. We have always been able to in the past- and the Covid risk of making change is much more minimal than the front desk staff I saw who repeatedly wore their masks under their noses- rendering them useless- so that excuse does not fly. Our room was very nice- with a beautiful view of the courtyard and ocean in the distance. However, the new design is flawed. Have stayed in other resorts that have the tub in the room concept- but they always had a privacy screen able to pull around- not at the RIU Palace. There is virtually no privacy in the room at all- only stay with those you are willing to be completely unclothed around, as even the toilet is just in a tiny room with the toilet and a door. We enjoyed the restaurants and buffet. The women in the coffee shop were just the best- such great service. There are no more bottles of liquor in the rooms but there is a 24 hour self serve "snack bar" with wine, alcohol, beer and mixers- the snacks in there are ok in a pinch The resort is doing its best with Covid. Social distancing, the staff is always cleaning and enforcement of masks. Just one pool and the guests who chose to use it -seemed to possibly be in the flat earth society, the pandemic denier crowd. They sat and swam and frolicked on top of each other. We found the pool where the closed pool bar was, to be the opposite. While we were there- the guests at this pool were more like us- everyone sat at least 6 feet apart and even in the water were respectful of keeping distance. Beach was beautiful- but yes vendors do not respect privacy. Way too windy while we visited for any sailing etc though It's a very safe walk into town. There are some really cool ruins on the way also. It's a great way to exercise off some of the food and drinks :-) Shows were good at night, but come late- a. whole lot of time is spent on entertaining the few children present- and the early shows are beyond dull. Later, we found them to be really good All is all - we were really glad we chose the RIU Palace- we have stayed in them before and will stay again I'm sure…
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
Room Tip: Upgrade to the Jr Superior and ask for a nice view
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3 Helpful votes
Helpful
First return trip since hotel renovations. Rooms were fresh and clean . Staff was friendly and went above and beyond to take care of our needs . Excellent location with in easy walking distance into Playa Del Carmen
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Review collected in partnership with riu.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Stayed here for 3 nights with my 3 best friends ( we booked 2 rooms that were next to each other). beautiful resort. grounds were beautiful. food was awesome! drinks were delicious! rooms were very nice. staff was AWESOME! i have no complaints about this resort at all. only thing was the tub in the middle of the room by the sinks. loved everything!
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Riviera Maya
Responded 3 days ago
Dear Nicole, Thank you so much for taking the time to post your 5-star review regarding your experience with us. It is wonderful to hear that you found our service friendly and welcoming. We are glad you had a great visit and hope that you will think of us again, when you are next travelling to Mexico! Kind regards Hotel Riu Palace Riviera Maya Online Reputation Manager
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Just left the resort after being charged $96 dollars for blood on our sheets. That started for her 3 days ago. They claimed to be very worried about us. Even though we never left the resort, they could never get in touch with us. Ummmm I have my phone and you can leave a note. Surely they didn’t wait until we were leaving so we would just pay a ridiculous charge 🙄. Btw, the way you get blood out of anything is soak it in cold water. Maybe I should start a resort business since I seem to know more about laundry. The grounds are very nice. Rooms are all updated. The staff is great and they hustle. That’s where the good ends. Not enough spots at the pools. Not enough wait staff at the pools. The food was definitely 3 star at best in the specialty restaurants. Night time entertainment was average. But charging us for my girlfriend getting blood on the sheets? Just looking for a reason to up charge us. Won’t ever be back, much less use ANY Riu property ever again. Enjoy the $100 rip off money. I’ll be sure to let everyone know about my experience. Great business model. Highly recommend finding something else in Playa del Carmen…
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Riviera Maya
Responded 1 week ago
Dear Tony, Thank you very much for sharing your feedback about your recent stay. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. This is not a usual at our hotel and not the standard we are committed to providing. We work hard to deliver an exceptional guest experience, and it is apparent in this case that unfortunately we fell short on your expectations in some area. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With best regards, Hotel Riu Palace Riviera Maya Online Reputation Manager
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PRICE RANGE
$195 - $456 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace riviera maya hotel playa del carmen, riu riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
460
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Claim Your Listing Frequently Asked Questions about Hotel Riu Palace Riviera Maya
Which popular attractions are close to Hotel Riu Palace Riviera Maya?
Nearby attractions include Zona Arqueologica Playa del Carmen (0.7 miles), Plaza Playacar (0.3 miles), and Piste Cyclable sur Paseo Xaman-Ha (0.6 miles).
What are some of the property amenities at Hotel Riu Palace Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Hotel Riu Palace Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Palace Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Riviera Maya?
Conveniently located restaurants include Perché No Restaurante Pizzería, Sundowner Yacht Club, and Labrioche - Panadería Francesa - Playa del Carmen.
Are there opportunities to exercise at Hotel Riu Palace Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Which languages are spoken by the staff at Hotel Riu Palace Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Riviera Maya?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (0.7 miles).
Does Hotel Riu Palace Riviera Maya have any great views?
Yes, guests often enjoy the bay view available here.
Is Hotel Riu Palace Riviera Maya accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.