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    Hotel Riu Palace Riviera Maya

    Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
    +1 855-709-9857
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    12/18/2017 12/19/2017
    Traveler (6356)
    Pool & Beach (1491)
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    Overview
    • Excellent65%
    • Very good24%
    • Average7%
    • Poor2%
    • Terrible2%
    Travelers talk about
    “sports bar” (382 reviews)
    “don manolo” (70 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Hotel Riu Palace Riviera Maya
    Special Offer: Your first gift: 500 pts
    Hotel packages
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    Royal Hideaway Playacar
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    Hotel Riu Playacar
    5,126 reviews
    #53 of 212 hotels in Playa del Carmen
     
    Rooms
    Dec 18Dec 19
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (5,611)
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    1 - 5 of 4,110 reviews

    Reviewed yesterday

    We have been coming to Quntana Roo for 12+ yrs - usually 2-4 times per year. This is the second time we stayed at an AI resort, first was in Cancun.Usually we stay in a full service hotel that is NOT AI. The grounds of...More

    4  Thank Cliff H
    Hotel's Favorite
    Reviewed 1 week ago

    Just returned from a week vacation in Mexico. What a lovely experience it was. This hotel is located in Playa Del Carmen and has by far the best area in Mexico I have visited. Especially where this is located, in Playa Car immediate area(which is...More

    6  Thank Matthew J
    Reviewed 3 days ago

    Beautiful resort that really does look like a Palace. We were upgraded to this resort and had a great time. Centrally located on the beach and you have access to multiple other Rui resorts within walking distance. Took a tour of Tulum and did some...More

    1  Thank Pamela R
    Reviewed 3 days ago via mobile

    The Riu Palace exceeded our expectations with great service and quality food. The beach was one of the best we have experienced. The staff in all areas were great, especially the dining staff. They very much deserved the tips I provided. Great value for the...More

    2  Thank Mike G
    Reviewed 4 days ago via mobile

    Wow what to say about the decline in service and the property! First of all, check- in. We were guaranteed a room with 1 king bed, when we got to our room, we had a bed with 2 twins pushed together, this was not what...More

    3  Thank Mary B
    Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded today

    Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We are sorry to learn that you have left our hotel with...More

    Royal Hideaway Playacar
    4,428 reviews
    #33 of 212 hotels in Playa del Carmen
     
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    4,932 reviews
    #92 of 212 hotels in Playa del Carmen
     
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    3,793 reviews
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    Hotel Riu Playacar
    5,126 reviews
    #53 of 212 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Free Internet
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • $270 - $591 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #24 Top resorts Hotel in Playa del Carmen
    • #28 Romantic Hotel in Playa del Carmen
    • #29 Family Hotel in Playa del Carmen
    • #32 Spa Hotel in Playa del Carmen
    • #33 Luxury Hotel in Playa del Carmen
    • #34 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 400
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, BookIt.com, Travelocity, RIU Hotels and Resorts, Orbitz, Hotwire, Priceline, Evoline ltd, Cheap Tickets, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Riu Palace Riviera Maya Hotel Playa Del Carmen ,
    • Riu Riviera Maya ,
    • Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
    Add Photo Photos
    Traveler (6356)
    Pool & Beach (1491)
    Room & Suite (746)
    Dining (576)
    Hotel & Grounds (3712)
    Family and Play Areas (101)
    Bathroom (39)
    Business Center & Event Rooms (27)
    Nearby
    Sponsored by:
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    5,126 reviews
    .32 miles away
     
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    .25 miles away
     
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    Nearby Restaurants
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    80 reviews
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    127 reviews
    .71 miles away
    L'Atelier
    97 reviews
    .55 miles away
    Nearby Attractions
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    226 reviews
    .54 miles away
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    .35 miles away
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    .71 miles away
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    Ask a question
    Questions & Answers
    Francois R
    November 13, 2017|
    Answer
    Response from n0zeb |
    I am here now, and no reservations needed. Seating times are 18:30 and 22:00 hrs. They have relaxed the men's dress code and you can wear shorts to most of the restaurants. I think the only exception is Kyrstal and Yashima... More
    0
    Votes
    Francois R
    November 13, 2017|
    Answer
    Response from Missewe13 | Reviewed this property |
    They have done away with reservations at their specialty restaurants... they all open at 6:30 you just show up... We were just there and never had to wait.
    0
    Votes
    Chloezoebob
    November 11, 2017|
    AnswerShow all 3 answers
    Response from ritagirl15 | Reviewed this property |
    They do have name brand liquor. Don Julio tequila is my choice. You can drink at all the other Riu's, but only the palaces have all the name brand drinks.
    0
    Votes
    Room Tips
    "Find a room in another hotel"
    Read review
    "Upgrade to the Courtyard view, the landcape is beautiful."
    Read review
    "Upgrade your room for courtyard view, it is better than it sounds."
    Read review
    "rooms facing courtyard get a lot of sun in the morning"
    Read review
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