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Hotel Riu Palace Riviera Maya

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4,846 Reviews from our TripAdvisor Community

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Showing 3,661: English reviews
Leeds, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Enjoyable stay for 2 weeks vacation. Great staff who work very hard and made our stay special. The guys on the beach were exceptional and very attentive . The beach was stunning with warm turquoise waters , plenty of sun beds to choose from. The grounds were immaculate and well kept. The food was good quality in the Buffet and... More 

Helpful?
1 Thank sandysc66
Hackensack, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My wife and I were celebrating our anniversary. We stayed here the 1st week of August. Staff was very friendly and helpful. Having access to the other RIU resorts for dining, amenities, etc was great. The crowd was primarily couples and families which was fine with us. We wanted to avoid the spring break crowd and we definitely accomplished that... More 

Helpful?
Thank Walter B
Peterborough, United Kingdom
Level Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Arrived back a week ago and overall we had a great time. The reason I give only 4 stars and not 5 are for the poor state of the pool areas and the bad entertainment organisation during the day. It gets too loud around the bar in the afternoons totally encouraged by the very poor entertainments team. You can hear... More 

Helpful?
2 Thank Kevin B
Colorado Springs, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had a great time the week in July I visited this property, but after finding almost 15 cockroaches in the room at night, I will not be back. I reported it to management who would not change my room until the night before I left, saying she knew it was a problem, and handed me a can of Raid.... More 

Helpful?
2 Thank jschuerkamp
PICKERING
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been to the Mayan Riviera last year at a different Resort, which I really enjoyed as well but this resort exceeded all expectations. We were served drinks at the beach, thanks to 2 amazing waiters, Ruben and Enrique-they were great. The hotel itself was absolutely stunning. The rooms were nice and clean with absolutely no issues. This resort... More 

Helpful?
1 Thank Josie S
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Every year I spent a week in Mexico and always choose Riu Hotels if are in the area. This hotel is located in a beautiful spot with white sand beach and crystal clear water, you'll not find any rock inside the water or at the beach. The hotel is not new and need some upgrades however like all Riu's is... More 

Helpful?
1 Thank Maria C
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation and for taking the time to share your experience with us. We regret to read you experience some inconveniences regarding the air conditioning in your room and that our customer service failed to live up to your expectations. The ethos of our staff training requires... More 

Hartlepool, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Myself and my husband stayed here for two weeks, the service and the staff are amazing never been made to feel so welcome anywhere I have stayed, nothing was to much trouble from the second you arrive, we did have a problem with the toilet in the first room after a few days but with the help of the Thomson... More 

Helpful?
1 Thank Slacky-11
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

To be honest we just got back this afternoon and never have I written a review on a resort. The Riu Palace Riviera Maya certainly deserves to be shared. from the moment you enter to the end of your vacation you are pampered beyond belief. The staff is what truly makes this resort excellent. The food is the best we... More 

Helpful?
3 Thank _mgeisel
West Frankfort, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is pretty awesome. If anyone gives this place less than 4 stars, what a pitiful life you must live. Here is how I see it... The negatives: Only two here IMHO. Yes the pool does have some missing tiles. More bathroom facilities near the beach would be nice. Only things I could even grasp at, and neither is... More 

Helpful?
3 Thank lookn63
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Me and my partner have just returned from a 2 week holiday at this amazing hotel and its the best holiday i have had in mexico. I was pleasently surprised how good most of the staffs english was after the last 2 years both hotels i have been to i have struggled with the language barrier. The buffet restraunts in... More 

Helpful?
2 Thank Alycek1993
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $245 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
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