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Hotel Riu Palace Riviera Maya

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Traveler (6676)
Pool & Beach (1526)
Room & Suite (802)
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Overview
  • Excellent65%
  • Very good24%
  • Average7%
  • Poor2%
  • Terrible2%
Travelers talk about
“sports bar”(389 reviews)
“don manolo”(76 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
Hotel packages
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
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Reviews (5,868)
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4,285 results
Traveler rating
2,537
1,139
367
144
98
Traveler type
Time of year
LanguageEnglish
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2,537
1,139
367
144
98
Show reviews that mention
All reviewssports bardon manolospecialty restaurantspalm treescourtyard viewfusion restaurantmusty smellmake reservationsother resortsgated communitylobsterinfinity poolriviera mayamain buffetentertainment staffhotel is beautifullunch buffet
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1 - 5 of 4,285 reviews
Reviewed yesterday

We have taken over 20 trips to Mexico and the Caribbean and have never received service to the level we did here, from check-in to wait staff to the cleaners everything was handle quickly and with a big smile. The room was well appointed with...More

Thank southwind61
Hotel's Favorite
Reviewed 4 weeks ago via mobile

This was my husband and my third trip to Riu Palace Rivera Maya. We love the resort and wouldn’t think of staying anywhere else in Playa del Carmen. Claudia, our favorite server by the pool, is one of the few people who have been at...More

8  Thank niteowl22
Reviewed 5 days ago

Perfect location, beach, food & rooms. My second visit was over Easter. Frankly, there are too many kids at that time of the year. The pool is beautiful; as is this hotel. The lobby really looks like it is a Palace. Will definitely return.

3  Thank greattravelagent1
Reviewed 5 days ago

A wonderful vacation with friends. Everyone knows the resort needs a bit of a face lift so no need to dwell on that. Regardless, this place is still one of the best. A fantastic staff works this resort 24 hours a day to make sure...More

3  Thank CGCMaine
Reviewed 6 days ago

I recently stay at this resort in early april very nice location close to playa del Carmen on a awesome beach the resort was first rate great rooms good service and the food is fantastic cant wait to go back it was perfect

Thank ajtravelsmex
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free Parking
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
$255 - $538 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#28 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$255 - $538 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#28 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (6676)
Pool & Beach (1526)
Room & Suite (802)
Dining (589)
Family and Play Areas (106)
Amenities (39)
Business Center & Event Rooms (27)
Questions & Answers
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Rachael B
May 25, 2018|
Answer
Response from Allansgirl528 | Reviewed this property |
We usually tip 20 pesos for a drink and room maids 50 pesos a day, for the restaurants it depends on service but usually between 50-100 . Hope this helps but even without tipping you get excellent service. But to my husband... More
0
Votes
Martin5192
May 23, 2018|
AnswerShow all 3 answers
Response from Allansgirl528 | Reviewed this property |
Krystals is long pants .
1
Vote
Room Tips
"Back side is quiet. Middle areas facing the main walkway to the pool is a bit louder."
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"Rooms on the garden (outside) part are quieter"
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"i would recommend not staying in the rooms above/near the theater."
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"top floors are no children zones"
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