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Avenida Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. Fase II Solidaridad, Playa del Carmen 77710 Mexico
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Pool & Beach (2095)
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What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Riviera Maya
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#74 of 333 hotels in Playa del Carmen
Location
4.7
Cleanliness
4.6
Service
4.7
Value
4.3
Travelers' Choice
The All Inclusive 24h Hotel Riu Palace Riviera Maya, completely renovated in 2019, opens all year round and is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Riu Playacar, Riu Yucatan and Riu Tequila hotels. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Playa del Carmen (2km), Cancún (60km) and Cancún International Airport (CUN) (55km) and invites you to explore the area. The hotel has 460 cozily furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 3 outdoor pools, one of them with swim-up bar, and 1 children's pool with slides. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment, discotheque and access to the renowned Riu Get Together Parties. For lovers of gastronomy, live cooking stations at our main buffet, Fusion, Italian, Mexican, Japanese and Steakhouse specialty restaurants as well as 5 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Boating
Indoor play area for children
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Canoeing
Diving
Snorkeling
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Spa
Foot massage
Head massage
Massage
Salon
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Sofa
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Offer:Receive 500 free points

Location

Full view
59Somewhat walkable
Grade: 59 out of 100
50Restaurantswithin 0.75 miles
22Attractionswithin 0.75 miles
7223Reviews1038Q+A100Room tips
Traveler rating
  • 4,580
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  • 187
Time of year
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Popular mentions
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Most Recent
LoveResort1 wrote a review Aug 6
1 contribution
Love this resort ♥️ I will be visiting here anytime I can! No complaints whatsoever! The staff make this resort what it is. From the cleaning staff to management they are wonderful people! Everyone works hard to make it a memorable vacation. Every room I have stayed in have been wonderful!
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Review collected in partnership with riu.com
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Naresh R wrote a review Sep 2021
12 contributions22 helpful votes
Hotel's Favorite
We stayed at the Riu at Rivera Maya for 6 days and absolutely loved the hotel, the staff was super friendly and extremely helpful. The food was delicious. We ate at 5 of the restaurants in the resort. We went with a group of 12 people and all of us were vegetarians. The chefs went out of way to make food for us. We were there when hurricane grace it hit cancun. The staff were working non stop to make sure the place was safe. You could see the staff cleaning every where. The resort was super clean and hand sanitizers all over. At the buffets you had to sanitizer you enter every single time. The check in staff especially Dennys Salmeron was one of the best. Everyone of speak English and always willing to help. I highly recommend going here!!!
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
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sergioaIipi wrote a review Aug 5
Oaxaca, Mexico4 contributions
We travelled in family and I can say that it is the best vacation we have had! The attention and service from all in the hotel was awesome! 100% recomendable! You will not need to get out of the hotel for nothing, as everything is included, even parties and daily activities!
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Review collected in partnership with riu.com
Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MVG1982 wrote a review Aug 4
1 contribution
My family and I recently stayed here. The property is absolutely beautiful and well-kept. We were very impressed with our suite and the large accompanying balcony. The room was very modern which was nice. The food options were plentiful and we particularly enjoyed the Italian restaurant for dinner. The E-Team was entertaining and we liked the variety of activities. The foam party and silent disco were a huge hit with our group. Every staff member was friendly. We particularly want to thank Victor, the bartender at the main pool, for his outstanding service. Nathaly, the hostess/waitress at the breakfast buffet, always greeted us with a smile. There was a small snafu at check-in, but Roman went above and beyond to rectify it quickly. We would gladly come back to this resort!
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Betsy D wrote a review Aug 4
Winona, Minnesota1 contribution2 helpful votes
+1
The Riu palace did not disappoint. We came here five years ago and the activities, pools, and ocean, are mor beautiful now as they were before. The hotels accommodations were sparkling clean. The staff went out of the way to meet our every need. Joel and the Riu activity staff hosted great games and shows every morning and afternoon (yoga, dance, water aerobics, and skills competitions). I’m picky and found that this is the most ‘clean’ and inviting place we’ve ever traveled to. The grounds are immaculate and there’s several pools are pristine. The Friday night ‘white out’ and ‘neon night’ was appreciated by my teenagers. We tried to get them to do a day trip ouff campus but there was no reason to leave. Everything was offered here - including a cirque show, There is something to do for everyone from toddlers to adults. We will continue coming to this Riu Palace in years to come.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Carolyn140 wrote a review Aug 2
Indiana, PA27 contributions28 helpful votes
The resort is beautiful, and the staff are wonderful. Check in was fast and we were greeted with delicious welcome drinks. The rooms are very nice, updated and clean. Our room was cleaned and restocked daily. The bathrooms lack any privacy which is stated in other reviews. The downside was the seaweed covering the beach. It was so bad that it made the beach unusable most of the week. The smell was horrible. We were able to walk down the beach to the right and swim through the seaweed to a sandbar where the water was shallow, and we could swim. There were a few days the seaweed was too bad to even swim to the sandbar. The pools were overcrowded all week due to very few people at the beach because of the seaweed and smell. The pools are not large enough to accommodate everyone. The chairs around the pools were all taken early. We talked to others at the airport, and everyone had the same beach experience in Cancun and Riviera Maya. The hotels did the best they could attempting to remove it, but the ocean was brown and packed solid with the seaweed. We thought the food was very good. Our favorites were the Italian, Steakhouse and buffet.
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Date of stay: July 2022
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Service
Sleep Quality
Room Tip: Courtyard facing rooms are very loud due to nightly entertainment
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Tonyace22 wrote a review Jul 2022
Philadelphia, Pennsylvania1 contribution1 helpful vote
Very please with Hotel RIU, food was awesome, rooms were clean and spacious, staff was beyond friendly and helpful and provided excellent service, never had an empty glass, we will definitely be back next year
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Review collected in partnership with riu.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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jenya76 wrote a review Jul 2022
NYC66 contributions89 helpful votes
There are some good and some not so good things about this resort. The good is food. Great variety and decent quality. Better than most of other places. Service is also pretty good. The BAD: no beach. It’s unusable. Not a fault of the resort, it’s a common problem in Mexico, but you should not book this place if beach is Important to you. Nightly entertainment is very poor. Almost non existent. But when there is something it’s soooo loud that you are sitting in your room and it’s extremely loud. Like now there is a ROck music. It’s almost 11 pm and I have to use earplugs even in my room. Please avoid with small kids. They would not be able to sleep until after midnight. Towels at the pool: any time you trying to get a towel after 1-2 pm they never have it. We had to walk to the room wet on many occasions.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Riviera Maya
Responded yesterday
Dear Jenya76, Thank you for sharing your feedback, it does help when applying arrangements. We are very sorry to read about the negative side of your recent experience. Our staff always strives to give our guests a pleasant stay, it saddening to read you left the resort with a different impression, please accept our apologies for any inconvenience. We will continue working to improve our services. Best regards, Hotel Riu Palace Riviera Maya Online Reputation Manager
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Scenic623835 wrote a review Jul 2022
Hayfield, United Kingdom7 contributions1 helpful vote
Really enjoyed this holiday, hotel very clean, food was varied and always something to chose from, staff can’t do enough for you, don’t have to rush to save a lounger by the pool as hotel is never too busy like some.
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Review collected in partnership with riu.com
Date of stay: July 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stacy N wrote a review Jul 2022
1 contribution
Our stay at the RIU Palace Riviera Maya was PERFECT! The hotel was absolutely beautiful! The staff is super friendly. They are all so hard working! The resort is spotless! Santos has a wonderful personality and was so fun to be around. Carlos (breakfast and buffet lunch server) was amazing and super friendly. We can't wait to book our next trip! I would without a doubt highly recommend the RIU Palace Riviera Maya!
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$264 - $387 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace riviera maya hotel playa del carmen, riu riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
460
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Frequently Asked Questions about Hotel Riu Palace Riviera Maya
Which popular attractions are close to Hotel Riu Palace Riviera Maya?
Nearby attractions include Plaza Playacar (0.3 miles), Zona Arqueológica Playa del Carmen (0.7 miles), and Piste Cyclable sur Paseo Xaman-Ha (0.6 miles).
What are some of the property amenities at Hotel Riu Palace Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Hotel Riu Palace Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Palace Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Riviera Maya?
Conveniently located restaurants include Lara & Luca, Casa Rivieras, and Casa Sofia Playacar.
Are there opportunities to exercise at Hotel Riu Palace Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Which languages are spoken by the staff at Hotel Riu Palace Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Riviera Maya?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.7 miles).
Does Hotel Riu Palace Riviera Maya have any great views?
Yes, guests often enjoy the bay view available here.
Is Hotel Riu Palace Riviera Maya accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.