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Hotel Riu Palace Riviera Maya

Certificate of Excellence
06/27/2017 06/28/2017
1 room 2 adults 0 children
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5,340 Reviews from our TripAdvisor Community

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Showing 3,963: English reviews
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Cornwall
Reviewed yesterday NEWvia mobile

Third RIU in Playacar we've stayed in and we liked the 'Mexican' decor throughout. We had a courtyard room on the second floor nearer the pool end and this was great apart from one evening when people on the next balcony decided to play music ultra loud. That's the way some things go! My husband cut his foot on some...

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Helpful?
1Thank cala2502
Barrow-in-furness
Reviewed yesterday NEW

This is an excellent hotel, staff are superb and friendly. Ideally located The food and drink is excellent. special thanks to Claudia round the pool. We did change rooms while there and it was no bother. Only downside and I'm being petty is that the evening entertainment wasn't great every night for a star.

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Helpful?
1Thank Phil T
Scottsdale, Arizona
Reviewed 2 days ago NEW

Stayed at this resort last week for 7 nights. I've stayed and several other Riu's in Playa including the Palace Mexico. I knew going in that this is an older resort so I already had my expectations set to expect an older facility. An older facility it is but, service was overall good (with exception of one BIG issue). The...

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Helpful?
Thank rizan22
Reviewed 5 days ago NEW

We checked in early and left our bags in our friends room. We asked to be together and were told that we were on the floor above our friend. Not true. They were on ground level and we were on the 3rd floor. Anyway, we could live with that. However, after checking into our room and taking a shower, all...

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Helpful?
4Thank JML637
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We apologize for any inconvenience that this may have...

California, Norco
Reviewed 1 week ago

Had a great time December 19-23, 2016. Traveled with family group of 7 age from 14-80. Everyone had great time. Beach was amazing, pool bar service was awesome. Loved the beach BBQ everyday and pool activities. Lobby bar gal made great bloody marys for morning. Rooms could be a bit updated but overall loved this hotel will definitely go back....

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Helpful?
1Thank sunbunny1
Chicago, Illinois
Reviewed 1 week ago

We were very pleased at check in as this is an attractive resort. We had requested connecting rooms when we booked so that we could be connected with our daughters and told that they were on a first come first serve basis. However, the front desk receptionist advised during check in that the resort does not have connecting rooms. Oh...

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Helpful?
2Thank mil23843
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. We regret that we were not able to accommodate your request on arrival for the booking you have done through a travel agency but we would like to affirm that upgrades and room requests are always subject to availability. At the...

Miami, Florida
Reviewed 1 week ago

Stayed 6 days and had a great time. All you can eat and drink, mostly high quality. Would have expected a bit more entertainment activities, as I'm used to at Club Meds. Other than that, highly recommendable.

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Helpful?
Thank Andre V
Reading, Pennsylvania
Reviewed 1 week ago

My husband and I stayed at Riu Palace Riviera Maya for the first time from May 7-11. This hotel is in a great location - within walking distance to 4 other Riu resorts and shopping plaza in Playacar and about 20-30 minute walk to Playa del Carmen shopping and ferry to Cozumel. We stayed in a basic king bed room....

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1Thank mln304
Frederick, Maryland
Reviewed 1 week ago

My family and I always travel down to this area for vacation (about twice a year). We have our favorite resorts but are always up to try new ones. So, we figured we would give the RIU brand a try, being the reviews were mostly very good. I must admit that it fell short of MY expectations, but that does...

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Helpful?
3Thank James P
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to share your experience with us. As a service-oriented hotel chain, we really appreciate your positive comments about our staff and shared your message with Santos as he too will appreciate this immensely. We are glad that the cleanliness and maintenance of...

Reviewed 1 week ago

Great Hotel, service and Resort. Loved the 24hr room service (get the club, it was our favorite) and drinks/staff on site. Food leaves a little to be desired but for all-inclusive, its a little better than you'd expect. Only complaint I had was we had to call the front desk daily to get the water refilled as you can't drink...

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Helpful?
Thank Nick B
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06/27/2017 06/28/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
* The hotel Riu Palace Riviera Maya is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Playacar, Riu Yucatan and the ClubHotel Riu Tequila hotels. The 400 spacious and elegant junior suites are set in the 3-storey main building, with its delightful architectural style and surrounded by extensive tropical gardens. * Next Village / Location Playa del Carmen 2.0 km approx. * Next City Cancún 60.0 km approx. * Airport Cancún International Airport (CUN) 55.0 km approx. * Main Building 3 floors 400 rooms * Accepted Credit Cards: MasterCard, Visa ... more   less 

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $272 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travelers.
457 questions
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Questions? Get answers from Hotel Riu Palace Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for pool or walkway/ fountains view, not garden”
PhilT792, yesterday | Read review
“we took the cheapest offer, since staying in the room was not an option”
81andresv, 1 week ago | Read review
“Get to the beach/pool early, people like to camp at the beach/pool chairs all day.”
nickbU5170VH, 1 week ago | Read review
“closer to the pool and beach are better”
wag1020, 1 week ago | Read review
“Make sure you get a room that faces the courtyard.”
kathygallagher68, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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