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Hotel Riu Palace Riviera Maya

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4,834 Reviews from our TripAdvisor Community

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Showing 3,654: English reviews
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

To be honest we just got back this afternoon and never have I written a review on a resort. The Riu Palace Riviera Maya certainly deserves to be shared. from the moment you enter to the end of your vacation you are pampered beyond belief. The staff is what truly makes this resort excellent. The food is the best we... More 

Helpful?
3 Thank _mgeisel
West Frankfort, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This place is pretty awesome. If anyone gives this place less than 4 stars, what a pitiful life you must live. Here is how I see it... The negatives: Only two here IMHO. Yes the pool does have some missing tiles. More bathroom facilities near the beach would be nice. Only things I could even grasp at, and neither is... More 

Helpful?
3 Thank lookn63
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Me and my partner have just returned from a 2 week holiday at this amazing hotel and its the best holiday i have had in mexico. I was pleasently surprised how good most of the staffs english was after the last 2 years both hotels i have been to i have struggled with the language barrier. The buffet restraunts in... More 

Helpful?
2 Thank Alycek1993
Peterborough, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a ok'ish 14 night holiday here and I will start with where improvements are required and any negatives.... remember this is only my opinion with comparisons to other resorts...... Generally the resort is looking dated and requires a refurb which apparently is rumoured to be happening at the end of 2017 - water leaks stains visible, flaky paint,... More 

Helpful?
2 Thank Chrisnbea
Montreal, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife, my daughter and I unfortunately had to came back from our 11 days trip at this wonderful place, the Riu Palace Riviera Maya, which we stayed at from September 6 to 17. We were scheduled to vacation at the Playacar but the place was overbooked and we, and a few other guests that we met, were all luckily... More 

Helpful?
2 Thank Jo57030
Hampshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Have stayed at the hotel many times and it is always a fantastic experience. During our 2016 September stay my partner slipped on the sand whilst playing volleyball and needed to go to the hospital. The staff were brilliant, even carrying his food to the table whilst he used the crutches. We still enjoyed our holiday. Will hopefully return next... More 

Helpful?
1 Thank Shorty502014
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed back in April 2014, and had the most amazing time! The hotel was extremely clean, hard working staff, and we received wonderful service! The food was delicious and there was several restaurants and ethnicitys to choose from. My favorite was watching the sun rise and just relaxing on the beach, listening to the waves. In the evening, the... More 

Helpful?
1 Thank Amy T
Level Contributor
14 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

we stayed at the Riu palace riviera maya on sept. 12th -16th....and we would definitely stay again!!...all inclusive is the way to go folks...the food at Don manolo was amaziiiiing everytime!! me and my husband only ate there all week each day they have a different menu. they also serve breakfast,which can be packed because it is the only restaurant... More 

Helpful?
Thank Alicia L
Sunderland
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the RPPA in cancun 2 yrs ago so had no hesitation in booking the RPRM for our 35th wedding anniversary. When we booked the travel agent said she would inform the hotel we were celebrating our anniversary. When we arrived we didn't like the garden room we had been allocated, it was dark and oppressing. We went... More 

Helpful?
1 Thank MALL60
Clintondale, New York
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We had our wedding at the Riu Palace Riviera Maya in August. The resort is just beautiful! The beaches are clean and the water was perfect! Our room was gorgeous! The staff was very accommodating and made every effort to make our stay amazing! We traveled with 51 people. There were a few hiccups but that is to be expected... More 

Helpful?
Thank Erin S
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $253 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
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