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The hotel was really beautiful, inside and out, it was first class. The room was spacious and had amenities including a fully stocked refrigerator/bar. The food and service was better than any all-inclusive we have ever been to. The people at the hotel and restaurant...More
We have taken over 20 trips to Mexico and the Caribbean and have never received service to the level we did here, from check-in to wait staff to the cleaners everything was handle quickly and with a big smile. The room was well appointed with...More
This place was probably the second worst hotel I’ve been too. First off, my room smelled like HEAVY smoke. Left the windows and doors open and it never helped. All my clothes ended up smelling like cigarettes buy day 2. Hated my room overall. The...More
1 Thank Ryanleasure27
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded yesterday
Thank you for taking the time to give us your feedback and for expressing your concerns.
We place great importance on providing our guests with unforgettable experiences and it is disappointing to see that you left our hotel thinking otherwise. We appreciate our...More
The resort has an antique feel, but is very charming. I spent my birthday here and was well taken care of.
Friendly staff, especially the servers and bartenders. Great food, and so many choices. Have a pina colada or two.
Great location on the beach....More
5 of us booked an all inclusive trip to this hotel and we absolutely LOVED it. The hotel was very clean, had fantastic entertainment all day and into the night. The food was so delicious with so many options. The staff and people were amazing...More
There is not problem if is raining we had being there and supposed to rain but not rain at all a little windy but everything was perfect the weather so nice even if is raining u can be in the pool or the beach it doesn’t... More
There is not problem if is raining we had being there and supposed to rain but not rain at all a little windy but everything was perfect the weather so nice even if is raining u can be in the pool or the beach it doesn’t interfere with your activities..have fun and enjoy as much as u can...