We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

Hotel Riu Palace Riviera Maya

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Expert photos
Hotel Riu Palace Riviera Maya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,970 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 3,730: English reviews
A TripAdvisor Member
2 reviews
Reviewed 2 days ago NEWvia mobile

Third trip to Mexico. By far the worst resort that I have visited. Small property with a very small pool, the pool at your local YMCA will be bigger. Air conditioning is poor and room smells of mildew. Everything is sticky to the touch from the humidity in the room. Luckly did not visit in July or it would be...

 Report
Helpful?
Thank A TripAdvisor Member
Flint, Michigan
Reviewed 2 days ago NEW

Located on a spectacular stretch of the beautiful white sandy beach of Playacar in Mexico, and is just 2.5 km from Playa del Carmen surrounded by tropical palm trees and just 5 minutes from the city center. rooms are spacious and comfortable, we had #45 & 2104. Buffet restaurant with a wide variety of dishes, international restaurants and live show...

 Report
Helpful?
1Thank Raouf S
Glasgow, United Kingdom
Reviewed 3 days ago NEWvia mobile

I visited Riu Palace with a group of 18 for my best friends wedding and I couldn't fault this hotel at all! The place was spotless with visible members of cleaning staff daily, open kitchens to view the chefs at work and an excellent level of cleanliness in the rooms themselves. The rooms are finished to a high degree, spacious...

 Report
Helpful?
1Thank AmandaTol92
Loves Park, Illinois
Reviewed 3 days ago NEW

Well thank god for the amazing beaches and location close to Playa Del Carmen/Cozumel. First the hotel. We lucked out by getting a room facing the beach....what an awesome view with a cup of coffee. The whirlpool tub never worked the entire week even after three attempts to contact the front desk and even the manager...but great beaches :). We...

 Report
Helpful?
Thank Fio6
New York City, New York
Reviewed 3 days ago NEW

I'am in hotel right now, and I love everything. Service, location, beach area, food is exsellent. I heard that owners plan to renovate that hotel in new style. I think it's a huge mistake. Because many people including myself like that colonial style, and I hope that they will leave that hotel and Riu palace Las Americas like it is...

 Report
Helpful?
1Thank edgalkv50
Merrimac, Massachusetts, United States
Reviewed 6 days ago NEWvia mobile

Beautiful resort and location in playacar. About 15 minute walk to town and ferry to Cozumel. Exceptional service. Room was superb. Ocean and pool view amazing. Room service each morning always on time. Quality of food was ok. Not exceptional but abundant. Drinks were plentiful however if you like a strong drink ask for more in your pour.

 Report
Helpful?
Thank Lisa D
Richmond, British Columbia, Canada
Reviewed 1 week ago NEW

Stayed at a RIU in Mexico quite a few years ago and the rooms and hotel has become outdated. The beach, pool and buffet was fantastic, the specialty restaurants were terrible and the rooms where a bit outdated. It was a family vacation were I rented (3) rooms and they put us in the dark area of the resort, we...

 Report
Helpful?
Thank Janice R
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you very much for choosing to visit our resort with your family. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary. First of all we would like to apologise that you were not satisfied with the first room you stayed in, but we are glad...

Colorado Springs
Reviewed 1 week ago NEW

Santos took great care of us. When he wasn't there which was rare, the other people were right there to help, It did not matter where we were outside on the property grounds they knew where we were (getting us drinks) or a table. We got into all the different restaurants without any trouble. (this was a first for me)

 Report
Helpful?
Thank Hayfarm
norwich
Reviewed 1 week ago

My wife was the catalyst for this holiday as it was to celebrate her landmark birthday. So we looked at all possibilities in Mexico and we're delighted to have spent our two week break here at the Riu Palace Riviera Maya, Top Hotel, Top beach , fantastic staff, room was amazing as was food and restaurants and choice of branded...

 Report
Helpful?
1Thank paulkeegan
stlouis mo
Reviewed 1 week ago

We have experienced great things on our vacation days spent at riu palace Rivera Maya..have been going for almost ten years...great food great drinks and great people ...the people who work or very appreciate or your spending time on your travels

 Report
Helpful?
1Thank jawfeet
Questions? Get answers from hotel staff and past guests. Ask a question

5,904 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (5528)
Viewed
Hotel & Grounds (1226)
Viewed
Pool/Beach Area (1267)
Viewed
Room/Suite (402)
Viewed
View from Room (195)
Viewed
Family/Play Areas (81)
Viewed
Dining (411)
Viewed
Business Center/Function Rooms (25)
Viewed
Bathroom (34)
Viewed
2:19
Videos (10)
Viewed
Other (1877)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (361)
Viewed
Amenities (39)
Viewed
Beach (26)
Viewed
Junior Suite (Inside View) (35)
Viewed
Junior Suite with One King Bed (17)
Viewed
Junior Suite with Two Double Beds (21)
Viewed
Pool (20)
Viewed
Dining (102)
Viewed
Suite (31)
Viewed
The Hotel (70)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.5 mi away
Hotel Riu Palace Mexico
Hotel Riu Palace Mexico
#25 of 213 in Playa del Carmen
5,006 reviews
0.4 mi away
Hotel Riu Playacar
Hotel Riu Playacar
#51 of 213 in Playa del Carmen
4,311 reviews
0.8 mi away
Playacar Palace
Playacar Palace
#18 of 213 in Playa del Carmen
3,807 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#44 of 213 in Playa del Carmen
6,010 reviews
17.8 mi away
Grand Palladium White Sand Resort & Spa
0.2 mi away
Royal Hideaway Playacar
Royal Hideaway Playacar
#24 of 213 in Playa del Carmen
3,696 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $297 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com and Jetsetter so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travelers.
342 questions
Ask a question

See all questions (342)

Questions? Get answers from Hotel Riu Palace Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“46,45,44. Quieter and ocean view”
 of 5 bubbles RaoufS_13, 2 days ago | Read review
“I would pay for the extra room upgrade”
 of 5 bubbles Fio6, 3 days ago | Read review
“Upgrade if you can”
 of 5 bubbles janicer270, 1 week ago | Read review
“If you go to bed early either get a room on the back side or towards the pool area. The shows are loud.”
 of 5 bubbles Hayfarm, 1 week ago | Read review
“We would choose a room away from the ice machines on each floor , that is rooms from 1010 , 2010 and upwards, we had room 2037, fantastic”
 of 5 bubbles paulkeegan, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay