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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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4,675 Reviews from our TripAdvisor Community

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Showing 3,573: English reviews
Katy, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for my birthday in October 2015. The hotel is more traditional in décor than the modern Riu hotels. The food was decent but not as good as other Riu properties that I have been to. The beach was beautiful and it was never hard to find a spot to relax. Our favorite spot was at the swim... More 

Helpful?
Thank Jennifer H
Schaumburg, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

First time at an all inclusive and this was the best choice hands down. The beach was the best! Service was as if everyone was royalty. Room was very clean, food was fantastic and they take care of you with the water no bathroom issues here! We will be going every year.

Helpful?
1 Thank pkootstra
Rochelle Park
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Fantastic hotel! Beautiful room with great amenities. Clear beautiful water and spotless beach. Yummy drinks and very good food ! Short taxi ride to downtown area filled with bars and lounges. Wonderful trip!

Helpful?
1 Thank NICOLE D
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

What a beautiful hotel with spectacular view! Staff was amazing, food was delicious. Hotel was always spotless clean! Trip to Tulum is highly recommend and once you are there you MUST visit Paradise Beach which is a short trip in a taxi. Paradise Beach is apparently the most beautiful beach in the world. The only regret is that we didn't... More 

Helpful?
Thank AnnaJedynak
Falkirk, United Kingdom
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

ok, where do we start...only one (very) small issue-the mosquitoes, i would suggest you take plentiful amounts of repellent!!!!!!! it certainly didn't make our holiday any more difficult but they can be wee blighters... nothing to do with the resort or the hotel, and this is for UK/Thomson travellers - trips are very expensive and not many of them, the... More 

Helpful?
3 Thank falkirkbairn1963
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I did our wedding at RIU Palace Riviera Maya and it really was pretty disappointing. The weather was poor and there is obviously nothing that the RIU could do about this but the backup plan left quite a bit to be desired. We were supposed to have a beach wedding but were moved to the theatre since... More 

Helpful?
3 Thank moehringadam
Peoria, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from a trip here in early July 2016, which was the first vacation my wife and I have taken since having children over 10 years ago. We picked this resort based on a number of reviews online as well as pictures from Orbitz. In short, we were not disappointed. The property is impeccable and the staff is... More 

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5 Thank Martowski
Orange, Texas
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

The resort was above & beyond our expectations, from the fabulous food selections to the immaculate property& grounds....we were not disappointed in any aspect of our resort stay. We stayed the week of july 4th & the resort was completely booked, with that said we never waited for a table or seating at any of our dining experiences. The staff... More 

Helpful?
Thank LGT777
San Bernardino, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My family and I recently stayed at this hotel. Out of a group of 7, 4 of us became ill. We ate and drank at this hotel since it is an all inclusive. The food and water at this hotel made us sick. I work in public health and know what happens to people. I have repeatedly tried to contact... More 

Helpful?
1 Thank countreehi
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you very much for choosing our resort for your family vacations. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. For RIU, hygiene and quality control are taken seriously; we follow strict procedures while handling our food products in order to prevent and avoid any kind of alimentary... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We loved the place. Service was great.Staff was excellent except one idiot at one of the restaurant that was very rude and management tried to make up for it! Place is right on the beach and close to Xcaret and about 35-40 minutes to Tulum! Food was good specially breakfast and dinner! Rooms are very clean. Just make sure you... More 

Helpful?
2 Thank daviddjvega
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $264 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
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