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Hotel Riu Palace Riviera Maya

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5,051 Reviews from our TripAdvisor Community

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Showing 3,778: English reviews
Hillsboro, Illinois
Reviewed yesterday NEW

First time staying at this resort. Have been to numerous other resorts in Cancun and Riviera Maya and this is by far the best we have stayed at with all things considered. Food and service was great and the property fabulous.

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Thank paulkg04
Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

Beautiful resort on the beach and walking distance into Playa del Carmen. I would recommend walking into town and taking a cab back it's only 7 to 8 dollars. The food at this resort was the best of any all-inclusive I have ever been to. Great beach and huge pool with swim up bar very friendly staff I will definitely...

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Thank Philadelphia B
Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

All of the staff we interacted with were friendly and did everything they could do to keep us happy. They always made sure to ask if you needed a drink of any kind when we sat by the pool or on the beach. The waiters at the 3 restaurants we went to along with the waiters at the buffet were...

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Thank varthasn
Milwaukee, Wisconsin
Reviewed 3 days ago NEW

My sister and I stayed here for 6 nights. We absolutely loved it! The hotel is stunning. We both were taken back when we walked in for the first time. They welcomed us with a drink and smiling faces. Our check in process was a bit lengthy but they figured it out. Our room was a 'garden' view. We chose...

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1Thank sngamm
Royal Oak, Michigan
Reviewed 3 days ago NEWvia mobile

My wife, 2 year old son, and my self joined my in-laws for a weeks long vacation here. Upon reading some not so great reviews I was very interested to see what we were in for as I know some people here on TA are completely too picky and complain. To my surprise this place exceeded my expectations and delivered...

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2Thank NlCK_THE_GREEK
Rochester Hills, Michigan
Reviewed 4 days ago NEWvia mobile

We have visited several resorts in this area but this is first time staying at a RIU. I read good reviews about this and since we were to have children in our group I booked this location. The resort needs to be updated the air in our room did not work well and the bed was terrible. The positives were...

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Thank mkrm426
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Canada
Reviewed 4 days ago NEW

Visited the hotel for a week in November, great weather, clean resort and the very best beach ever!! We have stayed at many all- inclusive resorts and this was our 5th stay at a Riu resort, 1st time at this property! Rooms were clean but dated, fridge stocked each day, room was quiet overall and beds average. We don't spend...

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1Thank TLTravel
Great Falls
Reviewed 4 days ago NEW

My wife and I were celebrating out 23rd anniversary and planned a trip to Playa del Carmen for the event. We have been to Mexico many times, going back and forth between Puerto Vallarta and Playa del Carmen. We booked our trip with United Vacations, intending to leave on the 5th of January. We were booked at Sandos Playacar, a...

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3Thank NotableGuitars
Houston, Texas
Reviewed 5 days ago NEW

Our experience at the Riu Palace Riveria Maya was so disappointing. The hotel photos showed things to be very grand, and we had high hopes when we arrived that our trip was going to be amazing. The front desk staff was wonderful - knew we were there celebrating our 10 year anniversary and said they were going to "hook us...

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3Thank coachlg21
Toronto, Canada
Reviewed 5 days ago NEW

We arrived at the RPRM on Christmas night, and had a lovely 6 day stay. The food and drink selection was great, and the service was always friendly and efficient. We have stayed at 12 AI resorts in Mexico and Jamaica, but this was our first Riu and decided on RPRM at the last minute for a quick getaway. I...

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2Thank J T
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $313 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travelers.
368 questions
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Questions? Get answers from Hotel Riu Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upgrade to Courtyard view and ask for room by the pool.”
 of 5 bubbles paulkg04, yesterday | Read review
“1st floor (not bottom) facing back was good for us as was quiet.”
 of 5 bubbles varthasn, 2 days ago | Read review
“Third floor rooms give an excellent view, request to face the plaza or pool area.”
 of 5 bubbles NotableGuitars, 4 days ago | Read review
“Pool view rooms are noisier than courtyard.”
 of 5 bubbles bernyl2017, 1 week ago | Read review
“We had a second floor suite with nice balcony facing the water, near the Steak House. It was perfect.”
 of 5 bubbles TERRYP1949, 1 week ago | Read review
5 of 5
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