Save
Share
Avenida Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. Fase II Solidaridad, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Full view
View all photos (8,369)8,369
Pool & Beach (1814)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
Read more
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Riviera Maya
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#67 of 303 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
The All Inclusive 24h Hotel Riu Palace Riviera Maya, completely renovated in 2019, opens all year round and is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Riu Playacar, Riu Yucatan and Riu Tequila hotels. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Playa del Carmen (2km), Cancún (60km) and Cancún International Airport (CUN) (55km) and invites you to explore the area. The hotel has 460 cozily furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 3 outdoor pools, one of them with swim-up bar, and 1 children's pool with slides. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment, discotheque and access to the renowned Riu Get Together Parties. For lovers of gastronomy, live cooking stations at our main buffet, Fusion, Italian, Mexican, Japanese and Steakhouse specialty restaurants as well as 5 bars.
Read more
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Boating
Indoor play area for children
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Canoeing
Diving
Snorkeling
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Spa
Foot massage
Head massage
Massage
Salon
Steam room
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Laundry service
Ironing service
Show more
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Sofa
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, Spanish
Location
Full view
57Somewhat walkable
Grade: 57 out of 100
43Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
Contact
Avenida Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. Fase II Solidaridad, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
6864Reviews952Q+A100Room tips
Reviews
Traveler rating
- 4,330
- 1,640
- 521
- 207
- 166
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
My wife and I just returned from a week at this property and would describe our experience as exceptional. The staff is well trained and very attentive. A special shout to Rosario Mendez at the Kristal restaurant. The guy is a rock star as he works at the morning buffet as well. Very friendly and helpful to everyone. He is the kind of person that leaves a great impression on every one he meets and a true professional. Goes out of his way to provide a great experience. Many thanks Rosario for a job well done!
Read more
Date of stay: July 2021Trip type: Traveled as a couple
Helpful
Great experience at the RIU Palace Riviera Maya. Can't say enough about the terrific staff. Simply outstanding service with entire staff observing face-mask requirements at all tiimes. We went in early July 2021 and had no delays or waiting for dining. Also due to Covid Protocol, there was no seating at the swim-up bar in the pool. However it was open with plenty of room, making it easy to swim up and order drinks, just couldn't sit at the bar. Additionally, we were asked to wear masks while serving ourselves at the buffets, which is reasonable. Lastly, the staff at the hotel are very helpful with coordinating Covid tests for return to the US. It was easy fast and free! Definitely deserving of the 5 stars rating.
Read more
Date of stay: July 2021
Location
Service
Sleep Quality
Room Tip: Best views facing the main walkway and garden, but might be a bit noisy.
See more room tips
1 Helpful vote
Helpful
Our first time in Playa del Carmen as we normally stay in Cancun. The Palace Riviera Maya was excellent with a great staff always going the extra mile to provide a great service. You can get the Covid test at the hotel which it will be ask at the time of your departure in the airport. The Hotel was renovated last year and came out very beautiful and modern. Staff was consistently cleaning and making sure all guests were wearing mask at time of entering buffet. Krystal Restaurant was excellent , great atmosphere and food was delicious and just enough for a great dinner. Buffet was very good with delicious tropical juices and variety of food for everyone. Japanese Restaurant needs to revisit his menu or Chef as not quite tasty or great for Japanese. My family has a good tooth for Japanese here in Miami and we go quite often , so when we recommend is because is delicious. We had a great time at the pool as beach was covered with Sewed unfortunately. Overall we had a great relaxing time starting with The Brazilian greater at the door , Roman at the front desk, German at the Pool, Eric at the Buffet and many others that I can’t recall their names but all were excellent. We want to Congratulate Sahir and the team from Other Services which made our days entertain with their daily activities and night show. They put their heart in their job to make sure everyone is having a good time. We will definitely come back to this resort !!…
Read more
Date of stay: July 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
All lunch and breakfast was mess-hall style. Dinner restaurants just serve subsets of mess-hall menu. 25-45 minite waits for dinner at “restaurants”. Canceled all room service “for coronavirus” (which drove all guests and staff to mess halls thrice daily - great logic Riu). Freshness, taste, quality, selection much lower than food choices in an airport terminal. Staff friendly and helpful, but understaffed.
Read more
Date of stay: July 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Riviera Maya
Responded 1 week ago
Dear johnml500, Thank you so much for taking the time to let us know about your recent stay with us. As much as we are glad you appreciated our staff members´ welcoming and attentive service, it's unfortunate to hear you weren't completely satisfied with your recent experience. We are sorry to learn that you didn’t agree with our specialty restaurants booking system. Considering the number of reservations, we’ve found this system to be the most convenient in our hotels, although we are always open to suggestions. We are sorry that we were not able to provide you the holiday you were looking for but hope that you will give us another chance to provide you with a more positive experience! Warm regards, Hotel Riu Palace Riviera Maya Online Reputation Manager
Read more
We enjoyed our second stay at the Riu Palace Riviera Maya. Just as before everything was perfect. From the moment we arrived everyone was very attentive and friendly, the food was good and plentiful. We liked the new design and the new pools.
Read more
Review collected in partnership with riu.com
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
$195 - $456 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace riviera maya hotel playa del carmen, riu riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
460
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about Hotel Riu Palace Riviera Maya
Which popular attractions are close to Hotel Riu Palace Riviera Maya?
Nearby attractions include Plaza Playacar (0.3 miles), Zona Arqueológica Playa del Carmen (0.7 miles), and Piste Cyclable sur Paseo Xaman-Ha (0.6 miles).
What are some of the property amenities at Hotel Riu Palace Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Hotel Riu Palace Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Palace Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Riviera Maya?
Conveniently located restaurants include Lara & Luca, Perché No Restaurante Pizzería, and Labrioche - Panadería Francesa - Playa del Carmen.
Are there opportunities to exercise at Hotel Riu Palace Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Which languages are spoken by the staff at Hotel Riu Palace Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Riviera Maya?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.7 miles).
Does Hotel Riu Palace Riviera Maya have any great views?
Yes, guests often enjoy the bay view available here.
Is Hotel Riu Palace Riviera Maya accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.